Hilton Palmer House

Chicago, USA

The hotel

This famous Chicago hotel combines modern comfort with over 140 years of elegance and service. There are plenty of amenities on site to tempt you, including Lockwood Restaurant, Potters Lounge and the lobby bar, an indoor heated swimming pool and full fitness centre. It's also set in the heart of the Chicago Loop, providing easy access to the almost endless attractions Chicago has to offer. Rooms are very comfortable indeed with every convenience you can think of to make this a real home from home!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of the Chicago Loop with easy access to the Magnificent Mile, Millennium Park, Navy Pier and Grant Park. Transfer time from O'Hare International Airport: 50 minutes.

Hotel information

1,641 rooms on 23 floors in 1 building with 11 lifts. All rooms feature air-conditioning, satellite TV, high-speed Internet access*, radio, alarm clock with MP3 connectivity, safe, iron and board, hairdryer and Hilton's Serenity Dreams bed. Non-smoking rooms on request. Standard Rooms with either 1 king-size bed, sleeping maximum 2 adults.

Standard Double/Double Room (on request only) with 2 double beds, sleeping maximum 4 adults.

Lockwood restaurant and bar (contemporary American cuisine; open for breakfast, lunch and dinner). Potter's lounge. Lobby bar. Swimming pool. Spa*. Fitness centre. Gift shop. Beauty salon*. Room service*. Laundry service*. Shoe shine service*. Business centre*. News stand.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4141)
  • Very good (3591)
  • Average (1799)
  • Poor (877)
  • Terrible (486)
Image of the Tripadvisor rating Follow up to Previous Review

Nov 14, 2019 London_Flyer London

This is a follow up to the previous review and in response to the unhelpful reply posted by the hotel. My recommendation to anyone staying here is please do not provide this hotel with credit cards when you arrive. They cannot be trusted. I provided a card for incidentals and found almost GBP 2,000 charged to it. The staff at the hotel appear… Read more
This is a follow up to the previous review and in response to the unhelpful reply posted by the hotel. My recommendation to anyone staying here is please do not provide this hotel with credit cards when you arrive. They cannot be trusted. I provided a card for incidentals and found almost GBP 2,000 charged to it. The staff at the hotel appear to have charged significant unauthorised amounts to my card reversing the records (that were correct) on their system without any approval from me. If this was an isolated case it would be bad enough - but it is not. They also appear to be unable to deal with complaints and have the worst support staff that I have found in any hotel. They have provided documentation to my card company that shows they made the unauthorised changes and yet still are refusing to refund the monies due. I would recommend that you avoid this hotel at all costs. Read less
Image of the Tripadvisor rating Great hotel

Nov 13, 2019 Adventure231242

This Is a great Hotel, great location, and great price. The hotel even has a cool and intriguing history which offers tours . The only downfall was they were booked . Rooms were cozy and the only thing I would change is the way the toilet paper is positioned behind you so one must reach. The mini bar in the rooms are a bonus unless you have… Read more
This Is a great Hotel, great location, and great price. The hotel even has a cool and intriguing history which offers tours . The only downfall was they were booked . Rooms were cozy and the only thing I would change is the way the toilet paper is positioned behind you so one must reach. The mini bar in the rooms are a bonus unless you have little children that could remove an item and then perhaps you will be charged. As busy as the hotel was the staff is very friendly and fast. The location of the hotel is perfect and has many dining options around it. The hotel makes you feel safe with the security that is in place. I did not use the amenities that the hotel has to offer for however, there are multiple amenities for this hotel. Due to the location of the hotel it is very convenient as it is just a couple blocks away from the train system. I would definitely choose to stay at this hotel again and the only thing I would change is the way the toilet paper is positioned in the bathroom as you have to reach behind you in order to get any. I am not sure if this is the way it is in every room however, in the single room it is. I would say this is definitely one of my top hotels that I have stayed at due to cleanliness, friendliness, convenience, and history. I would recommend this hotel Read less
Image of the Tripadvisor rating Palmer House does not disappoint....

Nov 13, 2019 skygoddess111 League City, Texas

This is a beautiful old property. Value was left empty as I did not see the rate I paid (company business). The room did not score high because it lacked in-room amenities of a coffee/tea pot and refrigerator. Plus, my showers were cut short in the am due to lack of hot water. The lobby ceiling is one of the most beautiful in the world.
Image of the Tripadvisor rating Not bad, can't recommend

Nov 12, 2019 camoore1985 Granger, Indiana

Hotel is ok for location and a 'roof over your head'... but check in staff were slow, rude and abrupt. Room was again just ok, aside from the peeling wallpaper and the broken faucets. This wouldn't be so bad if these guys didn't have a 4* classification! Staff at the Potters bar were ok but exceptionally slow and forgetful. Room service was… Read more
Hotel is ok for location and a 'roof over your head'... but check in staff were slow, rude and abrupt. Room was again just ok, aside from the peeling wallpaper and the broken faucets. This wouldn't be so bad if these guys didn't have a 4* classification! Staff at the Potters bar were ok but exceptionally slow and forgetful. Room service was excellent though. Read less
Image of the Tripadvisor rating A little tired

Nov 12, 2019 JP N

Listen, is the Palmer House going to win an award any time soon? Probably not. It's a standard 3 star Hilton, relatively clean (the bedside tables were a bit dusty, though that's probably because I was in a room that was infrequently stayed in), small bathroom, paint peeling a little, and not a great view. And the lobby - it's grand and beautiful.… Read more
Listen, is the Palmer House going to win an award any time soon? Probably not. It's a standard 3 star Hilton, relatively clean (the bedside tables were a bit dusty, though that's probably because I was in a room that was infrequently stayed in), small bathroom, paint peeling a little, and not a great view. And the lobby - it's grand and beautiful. The front desk is dutiful, friendly, and gets you on your way. It's a hotel that won't make an impression on you besides that wonderful lobby. You can do better in Chicago, though this hotel with a modicum of work, could be restored to its former fabulous glory. Read less