Hilton Palmer House

Chicago, USA

The hotel

This famous Chicago hotel combines modern comfort with over 140 years of elegance and service. There are plenty of amenities on site to tempt you, including Lockwood Restaurant, Potters Lounge and the lobby bar, an indoor heated swimming pool and full fitness centre. It's also set in the heart of the Chicago Loop, providing easy access to the almost endless attractions Chicago has to offer. Rooms are very comfortable indeed with every convenience you can think of to make this a real home from home!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of the Chicago Loop with easy access to the Magnificent Mile, Millennium Park, Navy Pier and Grant Park. Transfer time from O'Hare International Airport: 50 minutes.

Hotel information

1,641 rooms on 23 floors in 1 building with 11 lifts. All rooms feature air-conditioning, satellite TV, high-speed Internet access*, radio, alarm clock with MP3 connectivity, safe, iron and board, hairdryer and Hilton's Serenity Dreams bed. Non-smoking rooms on request. Standard Rooms with either 1 king-size bed, sleeping maximum 2 adults.

Standard Double/Double Room (on request only) with 2 double beds, sleeping maximum 4 adults.

Lockwood restaurant and bar (contemporary American cuisine; open for breakfast, lunch and dinner). Potter's lounge. Lobby bar. Swimming pool. Spa*. Fitness centre. Gift shop. Beauty salon*. Room service*. Laundry service*. Shoe shine service*. Business centre*. News stand.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4034)
  • Very good (3516)
  • Average (1726)
  • Poor (836)
  • Terrible (449)
Image of the Tripadvisor rating Memorable stay in a historic hotel!

Jun 15, 2019 moksha51 Chattanooga, Tennessee

Excellent location is just the strat for this great hotel. Close to many restaurants and train station. Staff is among the best. Rooms are small but well decorated. Very comfortable air conditioning and room was very quiet on 20th floor. Not sure about lower floors. There is a Starbucks, which is very convenient. Service is top notch. The lobby… Read more
Excellent location is just the strat for this great hotel. Close to many restaurants and train station. Staff is among the best. Rooms are small but well decorated. Very comfortable air conditioning and room was very quiet on 20th floor. Not sure about lower floors. There is a Starbucks, which is very convenient. Service is top notch. The lobby evokes historic heritage of this hotel. You will feel special staying in this hotel. Tip: there is a Corner Bakery right next to this hotel and it is a great place for a quick breakfast. Read less
Image of the Tripadvisor rating Great Location, Great staff

Jun 15, 2019 JayG3 Zionsville, Indiana

Probably my 10th or 11th visit to Palmer House over the past 20+ years. Can't beat the location. Staff are very attentive, all of them. The last 2 visits, I have been involuntarily "upgraded" to rooms which don't fit my needs - e.g. a King Bed vs. the 2 twins I reserved. The last visit, I reserved a specific room (10118) via the online app on my… Read more
Probably my 10th or 11th visit to Palmer House over the past 20+ years. Can't beat the location. Staff are very attentive, all of them. The last 2 visits, I have been involuntarily "upgraded" to rooms which don't fit my needs - e.g. a King Bed vs. the 2 twins I reserved. The last visit, I reserved a specific room (10118) via the online app on my trip up..... only to be relocated to a room on the 15th floor overlooking the fire escape. Not cool. Read less
Image of the Tripadvisor rating Major complaint

Jun 15, 2019 Champaignbelow

Fist week I called, made reserv.pd by CCard. The next week to find out they screwed up & it never went thru ? I called AGAIN. Price went up $130.!! Was told $316 for 1 night incl. All taxes & fees..was a LIE !! Was told it incl. FREE BREAKFAST..was another LIE !! Pd $38. for a bowl of oatmeal, 3 sausages & toast. So instead of the $316. I was… Read more
Fist week I called, made reserv.pd by CCard. The next week to find out they screwed up & it never went thru ? I called AGAIN. Price went up $130.!! Was told $316 for 1 night incl. All taxes & fees..was a LIE !! Was told it incl. FREE BREAKFAST..was another LIE !! Pd $38. for a bowl of oatmeal, 3 sausages & toast. So instead of the $316. I was told would be my total bill for the room. And yes I asked them twice when I booked the room what my bill would be. I was charged $409.93. They LIED AGAIN about taxes not included. And parking was $47 for a 10 hr stay. Read less
Image of the Tripadvisor rating No appreciation to Diamond member and worst customer service.

Jun 14, 2019 kota4800 New York City, New York

When I check in, I was forced to wait 20 min before they check me in. Check in process was so inefficient, front desk staff even didn't say hello to me. Finally I got a room with connecting door, this door was awesome. It through all the sound from the room next mine. I asked them that to change the room, because I wasn't paying $200 for youth… Read more
When I check in, I was forced to wait 20 min before they check me in. Check in process was so inefficient, front desk staff even didn't say hello to me. Finally I got a room with connecting door, this door was awesome. It through all the sound from the room next mine. I asked them that to change the room, because I wasn't paying $200 for youth hostel stay. I had to go to work, I left my suitcase in the room and asked them to move it to new room. The answer was "NO". So, they said that there will not be any new room if I return. I have no idea why these people are so rude. Anyway, I got back from the work and got to the front desk again. I was on the Priority line and nobody was on regular member line. Of course their front desk staffs were working so slow inefficiently. After 10 min of wait, when one of the staff was ready to get me, she took another customer just jump into the regular member line and ignored me. I have never had such horrible customer service ever. Even Motel6 provides better one. Read less
Image of the Tripadvisor rating Beautiful lobby.

Jun 14, 2019 MBarb10 Denver, Colorado

Good location. Gorgeous historic architecture. At 3:00 pm on a Thursday afternoon, check-in line was 25 people deep. Ashley at checkin/reception was really nice and made me almost forget how long I had stood in line. The rooms and bathrooms could use some updating. And being an old hotel, hallway and room to room noise is pretty signficant.