Hilton Palmer House

Chicago, USA

The hotel

This famous Chicago hotel combines modern comfort with over 140 years of elegance and service. There are plenty of amenities on site to tempt you, including Lockwood Restaurant, Potters Lounge and the lobby bar, an indoor heated swimming pool and full fitness centre. It's also set in the heart of the Chicago Loop, providing easy access to the almost endless attractions Chicago has to offer. Rooms are very comfortable indeed with every convenience you can think of to make this a real home from home!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of the Chicago Loop with easy access to the Magnificent Mile, Millennium Park, Navy Pier and Grant Park. Transfer time from O'Hare International Airport: 50 minutes.

Hotel information

1,641 rooms on 23 floors in 1 building with 11 lifts. All with air-conditioning, satellite TV, high-speed Internet access*, radio, alarm clock with MP3 connectivity, safe, iron and board, hairdryer and Hilton's Serenity Dreams bed. Hip & Historic Rooms have 1 double bed, 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Business Class Rooms are larger and have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Executive Rooms are recently renovated and are located on the Executive Floor. Also included is access to the Executive Lounge with complimentary breakfast, evening hors d'oeuvres, non-alcoholic beverages and snacks, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Executive Rooms with 2 Baths are as above, but have 2 bathrooms.

Hip & Historic Suites are spacious 1-bedroom suites with wet bar, dining area and living area, with 1 king-size bed, sleeping maximum 2 adults.

Lockwood Restaurant (American cuisine, open for breakfast, lunch and dinner). Potter's Chicago Burger Bar. Afternoon tea*. Health club with 24-hour fitness centre, eucalyptus steam room, heated indoor swimming pool and whirlpool. The Spa at Palmer House*. Room service*. Laundry service*. Self-parking $55 plus tax, per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4185)
  • Very good (3620)
  • Average (1815)
  • Poor (889)
  • Terrible (495)
Image of the Tripadvisor rating Location location!!

Jan 22, 2020 Blondechickdublin Dublin

Great location and hotel. Stayed for 3 nights and couldn’t ask for a better location. Within walking distance to everything, a block or 2 to Macy’s, target, cvs, museums, the river, restaurants!!! Rooms are small but really clean and well equipped. Starbucks on site. The bar has the most amazing ceiling, literally a work of art!! Give the flat top… Read more
Great location and hotel. Stayed for 3 nights and couldn’t ask for a better location. Within walking distance to everything, a block or 2 to Macy’s, target, cvs, museums, the river, restaurants!!! Rooms are small but really clean and well equipped. Starbucks on site. The bar has the most amazing ceiling, literally a work of art!! Give the flat top grill a go, less than 2 minutes walk delicious food and great value. Read less
Image of the Tripadvisor rating Excellence

Jan 21, 2020 Glfpro92 Fishers

The Palmer House is a wonderful example of excellence. The service in the Potter's Chicago Burger Bar the night we stayed was very shaky, but the the rest of the staff was excellent. I highly recommend Palmer House!
Image of the Tripadvisor rating Every box checked

Jan 21, 2020 Julie Q Oconomowoc, Wisconsin, United States

Went for 50 something girls weekend which included theater tickets. Loved everything about the hotel, including its location in the theater district. Every staff member was pleasant and anticipated our needs. Front desk got us pleasantly upgraded. Our rooms were huge and adjoining. Hotel bar was beautiful and fun. Breakfast left us feeling… Read more
Went for 50 something girls weekend which included theater tickets. Loved everything about the hotel, including its location in the theater district. Every staff member was pleasant and anticipated our needs. Front desk got us pleasantly upgraded. Our rooms were huge and adjoining. Hotel bar was beautiful and fun. Breakfast left us feeling completely satisfied. This iconic beauty has to be experienced. Go here, you’ll be delighted. Read less
Image of the Tripadvisor rating Don’t expect Executive Level service at this hotdk

Jan 20, 2020 Lolas1919 Libertyville, Illinois

Poked on the Executive level (paid extra) only to find out the Executive level service was barely nonexistent. Three crappy luke warm appetizers and cold breakfast buffet. Staff was helpful and did refund some points to my account. But, from what was a prior experience to this recent experience turned me off. Room was clean, but paint was peeling… Read more
Poked on the Executive level (paid extra) only to find out the Executive level service was barely nonexistent. Three crappy luke warm appetizers and cold breakfast buffet. Staff was helpful and did refund some points to my account. But, from what was a prior experience to this recent experience turned me off. Room was clean, but paint was peeling off the bathroom door. In-room phone broken and TV reception was poor. It wasn’t until next morning the TV menu worked. Too many other options in Chicago. Don’t plan on making this hotel an option next visit Read less
Image of the Tripadvisor rating Misrepresented + A Cockroach

Jan 20, 2020 overboard102 Indianapolis, Indiana

Stayed at the Palmer House as part of a stay and play for volleyball tournament. Our two double beds looked more like twins, there was no refrigerator (some rooms had them, others did not), the air vent in the bath was full of dust, and we waited nearly 25 minutes for an extra set of towels. Our room looked nothing like the photos posted on their… Read more
Stayed at the Palmer House as part of a stay and play for volleyball tournament. Our two double beds looked more like twins, there was no refrigerator (some rooms had them, others did not), the air vent in the bath was full of dust, and we waited nearly 25 minutes for an extra set of towels. Our room looked nothing like the photos posted on their website; ours was cramped. Add to that the large cockroach we found in the bathroom and we were obviously less than impressed. When we spoke with the front desk about the cockroach, they seemed unconcerned. The hotel lobby is gorgeous, but beyond that, I’d say stay away. Read less