Hilton Palmer House

Chicago, USA

The hotel

This famous Chicago hotel combines modern comfort with over 140 years of elegance and service. There are plenty of amenities on site to tempt you, including Lockwood Restaurant, Potters Lounge and the lobby bar, an indoor heated swimming pool and full fitness centre. It's also set in the heart of the Chicago Loop, providing easy access to the almost endless attractions Chicago has to offer. Rooms are very comfortable indeed with every convenience you can think of to make this a real home from home!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of the Chicago Loop with easy access to the Magnificent Mile, Millennium Park, Navy Pier and Grant Park. Transfer time from O'Hare International Airport: 50 minutes.

Hotel information

1,641 rooms on 23 floors in 1 building with 11 lifts. All rooms feature air-conditioning, satellite TV, high-speed Internet access*, radio, alarm clock with MP3 connectivity, safe, iron and board, hairdryer and Hilton's Serenity Dreams bed. Non-smoking rooms on request. Standard Rooms with either 1 king-size bed, sleeping maximum 2 adults.

Standard Double/Double Room (on request only) with 2 double beds, sleeping maximum 4 adults.

Lockwood restaurant and bar (contemporary American cuisine; open for breakfast, lunch and dinner). Potter's lounge. Lobby bar. Swimming pool. Spa*. Fitness centre. Gift shop. Beauty salon*. Room service*. Laundry service*. Shoe shine service*. Business centre*. News stand.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4076)
  • Very good (3546)
  • Average (1751)
  • Poor (859)
  • Terrible (467)
Image of the Tripadvisor rating Not great

Aug 17, 2019 452kats Wood Dale, Illinois

We've stayed here twice in two years. On the positive, it's a truly beautiful lobby and in a great location. You can walk to almost everything from here. The staff was nice and the restaurants were good especially Potter's. Here's the bad...on both visits our rooms weren't ready. The first visit it was only a 30 minute wait. This time it took 2… Read more
We've stayed here twice in two years. On the positive, it's a truly beautiful lobby and in a great location. You can walk to almost everything from here. The staff was nice and the restaurants were good especially Potter's. Here's the bad...on both visits our rooms weren't ready. The first visit it was only a 30 minute wait. This time it took 2 and a half hours. I certainly understand that people check out late and that it has a knock on affect but I can't say I was impressed with the way we were left hanging. Is it too much to ask for an eta or for the hotel to offer something for our time? The room was a bit of a disappointment. Very dated fixtures, not especially clean and no in room coffee maker and teenie tiny toiletries.My advice, go have a look inside maybe grab a burger and brownie and them opt for a nicer hotel where you'll get better value for your dollar, like the Ritz Carlton or the Athletic club hotel Read less
Image of the Tripadvisor rating Horrible hotel

Aug 17, 2019 IRIS F

We are Hhonors came to celbrate our anniversary we got a tiny room no view tiny bed and peeling doors faucets old facilty , nice old building poor customer service and no welcoming.... Just ask for extra for everything just no -simply dont go there!
Image of the Tripadvisor rating TRULY UNHAPPY STAFF

Aug 16, 2019 RickMarshall Brookfield, Wisconsin

My immediate impression from the front desk staff was "officious." Then I saw another reviewer who used the same term. My experience of the staff is, that overall, they are unhappy; why, I don't know. The Palmer House is a lovely property with history galore: the huge, ornate Lobby, the Empire Room, and pictures on the walls of the many stars who… Read more
My immediate impression from the front desk staff was "officious." Then I saw another reviewer who used the same term. My experience of the staff is, that overall, they are unhappy; why, I don't know. The Palmer House is a lovely property with history galore: the huge, ornate Lobby, the Empire Room, and pictures on the walls of the many stars who have visited the Hotel over many decades. But overall, the staff was distant at best and verging on rude at worst. Very rule-bound, quoting policy at every turn to the simplest of questions. It didn't need to be this way. The room was certainly spacious enough, especially for a century-plus aged hotel. Amenities are reasonable, especially the Fitness Center, which is truly impressive. The thing we kept coming back to was, "Why are these staffers so unfriendly?" I can only speculate, but not a happy bunch for sure. Notable exceptions were the waitstaff in the Lockwood Restaurant. It seemed like once you got past the Host, things improved. Overall, though, a disappointment. Read less
Image of the Tripadvisor rating Truly Historic

Aug 16, 2019 M943CSwilliamh Waleska

I had stayed here forty years ago and this time was pleased to see that much has been maintained as it was then. The room was large and seemed renovWated although the bathroom wallpaper was peeling. We enjoyed walking the halls and seeing photos of famous people, many of them very young. We especially found interesting an old plaque recounting… Read more
I had stayed here forty years ago and this time was pleased to see that much has been maintained as it was then. The room was large and seemed renovWated although the bathroom wallpaper was peeling. We enjoyed walking the halls and seeing photos of famous people, many of them very young. We especially found interesting an old plaque recounting a famous dinner for General Grant (a distant relative of my wife) that took place at the hotel. The lobby, of course, is magnificent and it was fun to sit there and have a drink. There were a few drawbacks, such as an excessively long wait to check-in, no in-room coffee, a phone that didn't work, and a requested upgrade that did not materialize. It is very convenient to "Hamilton", the art museum and blue line from ORD. All in all, a very pleasant esperience. Read less
Image of the Tripadvisor rating Wonderful Hotel

Aug 15, 2019 wskyjctn Metro Minneapolis-Saint Paul, Minnesota

Palmer House was a marvelous experience. The atmosphere was from another era, grand and luxurious. The staff was attentive and the room splendid. I would have liked to of had a small refrigerator available but the is a minor suggestion. Overall we loved our stay.