Sofitel Chicago Water Tower

Chicago, USA

The hotel

Thanks to a combination of French chic and a convenient location, the Sofitel Chicago Water Tower is an extremely stylish venue from where to experience the very best of Chicago. Guest rooms offer a complete range of contemporary amenities and designer comforts with some delicious downtown surroundings helping you get into the swing of things straight from touchdown. As Navy Pier, Bloomingdales and the MCA are just a few steps from your front door it won't take too long to get amongst the action, with Lake Michigan's shoreline always providing the perfect setting on a warm day in the Windy City. After a good day spent sightseeing or browsing the boutiques, the Café des Architectes is definitely the best destination to revive your senses with Le Bar offering an uber cool alternative to get you in the mood as you plan the night ahead. A 24-hour fitness room and free WiFi offer just a couple more reasons to stay at the Sofitel and if you're looking for any more, then just gaze upwards at the architectural designs of Jean-Paul Viguier, and you certainly won't be disappointed.

Amenities

  • Bar
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Situated on the shores of Lake Michigan with all major city sites within walking distance including boutique shopping and modern art galleries as well as Oak Street and North Avenue beaches. Private indoor parking* and valet parking* available.

Hotel information

415 rooms and suites. All with air-conditioning, luxury marble bathroom with separate glass shower and bath, 32” LCD cable and satellite TV, Bose multi-media system, complimentary WiFi, mini-bar*, telephone with 2 handsets, laptop sized safety deposit box, hairdryer and iron. Superior Rooms with 1 king-size bed, sleeping max 2 adults.

Café des Architectes (fine-dining restaurant for lunch and dinner), Le Bar (contemporary setting with extensive wine and cocktail menu from 3.00pm-1.00am). 24-hour fitness room. Complimentary WiFi internet access throughout hotel. Safety deposit box* at reception. Business services*. Concierge. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Please note: One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3448)
  • Very good (1126)
  • Average (218)
  • Poor (77)
  • Terrible (53)
Image of the Tripadvisor rating BEST HOTEL EXPERIENCE EVER!!!

Jul 20, 2019 Finztotheright Corbin, Kentucky

This was our second trip to Chicago and this was the trip where we absolutely fell in love with the city and the wonderful people who live there. The hotel was absolutely perfect. We were celebrating our anniversary and we were upgraded to a suite on the 24th floor with Prosecco and chocolates delivered to our room. Everything about our experience… Read more
This was our second trip to Chicago and this was the trip where we absolutely fell in love with the city and the wonderful people who live there. The hotel was absolutely perfect. We were celebrating our anniversary and we were upgraded to a suite on the 24th floor with Prosecco and chocolates delivered to our room. Everything about our experience was first class. The hotel was very upscale but without being stuffy or pretentious. The room was perfect. Bed super comfy and sheets that felt like butter. Automatic drapes and shades. Huge tv that swivels. Housekeeping was among the best we have ever experienced. Everything was so clean! Recently remodeled and gorgeous rooms. Everything you need to have a perfect stay. We are very picky about where we stay. Only 4-5 star hotels and we travel a lot. For us to gush about our experience is a very big deal. The concierge, Rhonda Funk, went above and beyond to make our stay extraordinary. By the end of the trip we considered her a wonderful new friend. Ask for her when you get there! She is amazing at her job. The area is in the perfect location. Super walkable to great restaurants and fun things to do. Do not hesitate to stay here! We will be counting the days until we can return! Read less
Image of the Tripadvisor rating Worst 5 star hotel service ever!!!!

Jul 15, 2019 1huda

I checked in on 14 July night around 10pm and within two hours the following happened which by no means a standard of a luxury or 5 star hotel!!!! - two hours and my food order was wrong. - The room service who took the order and promised to replace with the right one left and no handover to the next on duty. - Called the room service, the… Read more
I checked in on 14 July night around 10pm and within two hours the following happened which by no means a standard of a luxury or 5 star hotel!!!! - two hours and my food order was wrong. - The room service who took the order and promised to replace with the right one left and no handover to the next on duty. - Called the room service, the concierge and front desk no one was picking for intervals within 20min !!!!!! - The front desk set me wrongly and couldn’t access internet. - Front desk calling me at midnight asking permission to let someone who claims to know me into my room !!!!!! (Surely someone should have taught him basics of hotel service not to call guests passed midnight!!) - No Manager was on duty !!!!! - Staff was not aware of complaints process, he mentioned that there’s no solution and I have to wait for his majesty the MOD tomorrow!!!!! No one cared to come in person and apologies or offered something as courtesy !!! Absolutely no basics! This was by far the worst five star hotel experience!!! I wouldn’t recommend this hotel ever! Read less
Image of the Tripadvisor rating Wonderful hotel!

Jul 14, 2019 carolynn336

We booked 3 rooms for our family trip to celebrate our 45th anniversary. Our room was a suite which was perfect for gathering to visit. The rooms were lovely, exceptionally clean, superior details and comfortable. Great location for dining and shopping. Will be returning on upcoming trips.
Image of the Tripadvisor rating Not what it once was

Jul 14, 2019 Passport62081473523

We've loved this hotel in the past, but in the last year it has slipped. During our recent stay, we found the front door understaffed and the front desk service indifferent -- with the exception of a new-on-the-job concierge who recommended a great nearby restaurant. The room and bed are still comfortable, but there were only two bath towels and… Read more
We've loved this hotel in the past, but in the last year it has slipped. During our recent stay, we found the front door understaffed and the front desk service indifferent -- with the exception of a new-on-the-job concierge who recommended a great nearby restaurant. The room and bed are still comfortable, but there were only two bath towels and a broken hairdryer. After the recent renovation, the bathroom mirror no longer lights up. The bar now looks like a coffee shop, yet the martini's cost $20 and bar snacks are no longer offered. The server at breakfast got two items of our order wrong and didn't offer us the pastries other tables received. And the hotel now charges the $25 "amenity fee," for . . . ?? We never have stayed elsewhere in Chicago, but will now look for a place that offers value for the high price tag. Read less
Image of the Tripadvisor rating Great hotel

Jul 12, 2019 winenoodles Sheffield, United Kingdom

Beautiful room, great staff! Lovely advice from staff re restaurants and places to visit Got a voucher on travelzoo which made this affordable whilst being luxurious Room service excellent Toiletries nice, if I was to return, would use again. A little remote but walkable to magnificent mile If using o hare train to centre, I would definitely… Read more
Beautiful room, great staff! Lovely advice from staff re restaurants and places to visit Got a voucher on travelzoo which made this affordable whilst being luxurious Room service excellent Toiletries nice, if I was to return, would use again. A little remote but walkable to magnificent mile If using o hare train to centre, I would definitely suggest using blue line to Clark station and then taxi, it is by far the best option in terms of cost, blue line great however lifts don’t work on red line Read less