The Peninsula Chicago

Chicago, USA

The hotel

One of Chicago's most luxurious and sophisticated hotels, The Peninsula also enjoys a prime location close to all attractions. Rooms are amongst the largest in the city and are exquisitely furnished with all mod cons. The award-winning spa is the perfect place to relax, as are the 3 distinctive restaurants offering a range of dining options, including the legendary Peninsula afternoon tea.

Amenities

  • Bar
  • Spa
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located in the heart of Chicago's 'Magnificent Mile', just steps from a wide choice of shops, bars and restaurants. Transfer time from airport: 45 min.

Hotel information

339 rooms on 20 floors in 1 building with 4 lifts. All with air-conditioning, TV, DVD, CD player, complimentary WiFi, mini-bar*, safe and bathrobes. Non-smoking rooms on request. Superior Rooms with 1 king-size bed, sleeping max 2 adults and 1 child.

Deluxe Room with either 1 king-size or 2 double beds, sleeping max 4 adults or 2 adults and 2 children. Grand Deluxe Rooms with either 1 king-size or 2 double beds, sleeping max 4 adults or 2 adults and 2 children.

Shanghai Terrace, The Lobby (all-day menu and afternoon tea), Pierrot Gourmet (café and wine bar) and The Bar. Heated swimming pool and whirlpool. Spa*. Fitness centre. 24-hour room service*. Complimentary WiFi.

Wheelchair accessible deluxe room with 1 double bed and roll in shower.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1621)
  • Very good (167)
  • Average (61)
  • Poor (19)
  • Terrible (20)
Image of the Tripadvisor rating Amazing experience and great staff.

Aug 17, 2019 IsnScholey1

This was our first time staying at this hotel, everything was wonderful. From the doormen, to the bellmen, to the front desk staff, the concierge, the waitstaff in the restaurant, and the bartenders, EVERYONE is really nice and very welcoming. A special thank you to the young English girl at the front desk ( I can’t quite remember her name, but… Read more
This was our first time staying at this hotel, everything was wonderful. From the doormen, to the bellmen, to the front desk staff, the concierge, the waitstaff in the restaurant, and the bartenders, EVERYONE is really nice and very welcoming. A special thank you to the young English girl at the front desk ( I can’t quite remember her name, but she was extremely helpful in helping us with finding who purchases the martini glasses from your rooftop bar). In addition the rooms are great, as is the location. Read less
Image of the Tripadvisor rating Urban Excellence In Chicago

Aug 11, 2019 naplesbobby Columbia, South Carolina

We usually prefer boutique hotels such as La Reserve in Paris or JK Place in Rome. This type product does not exist in Chicago so we reserved The Peninsula for a long weekend. For a large, urban hotel, it was excellent. The location is just south of the Gold Coast and within a 10 minute walk of the Four Seasons and the Waldorf Astoria...in other… Read more
We usually prefer boutique hotels such as La Reserve in Paris or JK Place in Rome. This type product does not exist in Chicago so we reserved The Peninsula for a long weekend. For a large, urban hotel, it was excellent. The location is just south of the Gold Coast and within a 10 minute walk of the Four Seasons and the Waldorf Astoria...in other words perfect. Check in was prompt and friendly. The room was bright, chic, spotless and large. Food was very good. We had breakfast in The Lobby each morning which is a beautiful room. Food there was good but not excellent. Service was a bit understaffed but fine. The food in Shanghai Terrace was spectacular. We did not dine in the street level French cafe but it looked to be quite popular judging from the assembled crowd. Concierge staff were good. The overall service level was about as good as it gets in an American hotel. One example is the mattress was a bit too firm for us. I asked for a foam mattress topper and...they replaced the entire mattress. Above and beyond expectations. I have not stayed at any of the other 3 or 4 top large luxury hotels in Chicago so I cannot offer a comparison. The Peninsula is at the top of the price range but you will not be disappointed. It was an overall excellent stay from start to finish. An added bonus is the wonderful people of the City of Chicago. We really enjoyed their hospitality. We will be back. Read less
Image of the Tripadvisor rating Disappointed

Aug 9, 2019 bernersandbellinis Littleton, Colorado

I have stayed at the Peninsula in Hong Kong, Beijing, and Shanghai. I was thrilled with the experience I had at each location and would return. I normally stay at the Four Seasons when in Chicago, but after my amazing experience with Peninsula in Asia, I decided to give the Chicago location a try. I booked a long weekend for a mother/daughter… Read more
I have stayed at the Peninsula in Hong Kong, Beijing, and Shanghai. I was thrilled with the experience I had at each location and would return. I normally stay at the Four Seasons when in Chicago, but after my amazing experience with Peninsula in Asia, I decided to give the Chicago location a try. I booked a long weekend for a mother/daughter trip with my 10 year old. A few days before our arrival I received a phone call from a lovely gentleman who said they were looking forward to welcoming us, and inquired about my child’s gender and age so they could have amenities for her. She always receives some sort of snack, a robe and slippers, and stuffed animal at all of the high end hotels where we stay, so I assumed it was this sort of “welcome” treat. Upon check in there was no acknowledgement of her despite her name being on the reservation. There was nothing in the room when we arrived either. I wondered if maybe there would be something brought at turndown. Nope. Why bother calling if there is no follow through? I wanted this to be special—her first time at the Peninsula she had heard me rave so much about. In addition, they do not seem to give any priority to hotel guests in the restaurants. I tried getting a reservation at Shanghai Terrace several days out and was told that 9:00 was the earliest available. I have read other reviews stating the same complaint, even for breakfast. One bright spot was Alex, the concierge. I also have to compliment Linping in the gift shop. Lastly, the room was very noisy throuoit the night with sirens from the fire station. You may wish to inquire about your room location and see if there are rooms that experience less noise pollution. Read less
Image of the Tripadvisor rating One of the best hotels in Chicago

Aug 8, 2019 pajoseph228

absolutely one of the most luxurious, wonderful hotels in Chicago. Excellent location right off of Michigan Avenue, near great shopping and also near the John Hancock. Beautiful interior, sumptuous bed and great bathroom. Service is top notch and all amenities are available. Absolutely love staying here....!!
Image of the Tripadvisor rating Perfect 10 Engagement Weekend!!!

Aug 8, 2019 divineboltholes Chicago, Illinois

A big thank you to the Peninsula Chicago for making our engagement weekend extra special. They went above and beyond to help us celebrate by upgrading us to a gorgeous suite at the corner of Michigan Ave. and Superior, with views of Lake Michigan, the Hancock building and the Water Tower. Our suite was exquisite, and the service was unparalleled.… Read more
A big thank you to the Peninsula Chicago for making our engagement weekend extra special. They went above and beyond to help us celebrate by upgrading us to a gorgeous suite at the corner of Michigan Ave. and Superior, with views of Lake Michigan, the Hancock building and the Water Tower. Our suite was exquisite, and the service was unparalleled. The staff in all of the Peninsula restaurants also went the extra mile to add to our weekend of champagne toasts and excitement. It could not have been a more perfect place to celebrate our engagement. Thank you so much for making our stay so memorable! We cannot wait to celebrate anniversaries for years to come at your properties around the globe!!! #guestsforlife Read less