This was our first time staying at this hotel, everything was wonderful. From the doormen, to the bellmen, to the front desk staff, the concierge, the waitstaff in the restaurant, and the bartenders, EVERYONE is really nice and very welcoming. A special thank you to the young English girl at the front desk ( I can’t quite remember her name, but she was extremely helpful in helping us with finding who purchases the martini glasses from your rooftop bar). In addition the rooms are great, as is the location. Read less

We usually prefer boutique hotels such as La Reserve in Paris or JK Place in Rome. This type product does not exist in Chicago so we reserved The Peninsula for a long weekend. For a large, urban hotel, it was excellent. The location is just south of the Gold Coast and within a 10 minute walk of the Four Seasons and the Waldorf Astoria...in other words perfect. Check in was prompt and friendly. The room was bright, chic, spotless and large. Food was very good. We had breakfast in The Lobby each morning which is a beautiful room. Food there was good but not excellent. Service was a bit understaffed but fine. The food in Shanghai Terrace was spectacular. We did not dine in the street level French cafe but it looked to be quite popular judging from the assembled crowd. Concierge staff were good. The overall service level was about as good as it gets in an American hotel. One example is the mattress was a bit too firm for us. I asked for a foam mattress topper and...they replaced the entire mattress. Above and beyond expectations. I have not stayed at any of the other 3 or 4 top large luxury hotels in Chicago so I cannot offer a comparison. The Peninsula is at the top of the price range but you will not be disappointed. It was an overall excellent stay from start to finish. An added bonus is the wonderful people of the City of Chicago. We really enjoyed their hospitality. We will be back. Read less

I have stayed at the Peninsula in Hong Kong, Beijing, and Shanghai. I was thrilled with the experience I had at each location and would return. I normally stay at the Four Seasons when in Chicago, but after my amazing experience with Peninsula in Asia, I decided to give the Chicago location a try. I booked a long weekend for a mother/daughter trip with my 10 year old. A few days before our arrival I received a phone call from a lovely gentleman who said they were looking forward to welcoming us, and inquired about my child’s gender and age so they could have amenities for her. She always receives some sort of snack, a robe and slippers, and stuffed animal at all of the high end hotels where we stay, so I assumed it was this sort of “welcome” treat. Upon check in there was no acknowledgement of her despite her name being on the reservation. There was nothing in the room when we arrived either. I wondered if maybe there would be something brought at turndown. Nope. Why bother calling if there is no follow through? I wanted this to be special—her first time at the Peninsula she had heard me rave so much about. In addition, they do not seem to give any priority to hotel guests in the restaurants. I tried getting a reservation at Shanghai Terrace several days out and was told that 9:00 was the earliest available. I have read other reviews stating the same complaint, even for breakfast. One bright spot was Alex, the concierge. I also have to compliment Linping in the gift shop. Lastly, the room was very noisy throuoit the night with sirens from the fire station. You may wish to inquire about your room location and see if there are rooms that experience less noise pollution. Read less

A big thank you to the Peninsula Chicago for making our engagement weekend extra special. They went above and beyond to help us celebrate by upgrading us to a gorgeous suite at the corner of Michigan Ave. and Superior, with views of Lake Michigan, the Hancock building and the Water Tower. Our suite was exquisite, and the service was unparalleled. The staff in all of the Peninsula restaurants also went the extra mile to add to our weekend of champagne toasts and excitement. It could not have been a more perfect place to celebrate our engagement. Thank you so much for making our stay so memorable! We cannot wait to celebrate anniversaries for years to come at your properties around the globe!!! #guestsforlife Read less