W Chicago Lakeshore

Chicago, USA

The hotel

Towering over Lake Michigan, the W Chicago Lakeshore is a glamorous retreat for jet setters. Located steps from The Magnificent Mile, this luxury hotel has always been the hottest gathering spot in Chicago. The beach is just a short walk away as is Navy Pier with its shops, bars and restaurants. Rooms aren’t just rooms at the W – they’re Wonderful Rooms, Spectacular Rooms and Marvelous Suites! Aptly named too, as each offers the utmost in comfort and technology. When you’re not sightseeing, we recommend a visit to the also Bliss Spa for a tension-busting treatment. You could also make a splash at the heated indoor pool, coming up for air every now and then to enjoy panoramic city views. There are restaurants all around you but CURRENT; the hotel’s very own is sensational, showcasing classic American influences in a sleek, urban atmosphere. Pre-dinner, head to The Living Room Bar – not your ordinary living room, you can enjoy music here, games, DJs and a colourful W Signature drinks list.

Amenities

  • Bar
  • Spa
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of the city, within walking distance to Michigan Avenue shopping and restaurant district and steps from Navy Pier. Transfer time from O'Hare International Airport: 25 minutes.

Hotel information

520 rooms and suites on 33 floors. All with air-conditioning, city or lake views, 42" LCD TV, telephone, complimentary bottled water, WiFi access*, mini-bar*, tea/coffee maker, iPod docking station, safe, Bliss® lemon + sage bath and body products, bathrobes, hairdryer and iron and board. Wonderful Rooms are 350 sq ft and have city views, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Spectacular Rooms are 350 sq ft and have views of Lake Michigan, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fabulous Rooms are 350 sq ft and have views of Lake Michigan, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Marvelous Suites are 550 sq ft and have lake views, a master bedroom, separate living area and an additional half bathroom, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

CURRENT (classic American cuisine, open for breakfast, lunch and dinner). The Living Room Bar (DJs, games and signature drinks list, open for lunch and dinner). WET® indoor heated swimming pool. 24-hour FIT gym. Bliss Spa*. Complimentary WiFi in lobby and public areas. Laundry/dry-cleaning service*. 24-hour room service*. Valet parking $68 plus tax, per day (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1056)
  • Very good (565)
  • Average (304)
  • Poor (151)
  • Terrible (131)
Image of the Tripadvisor rating Parking Cost Exorbitant

Mar 14, 2020 jr2017H2O Valparaiso, Indiana

I got my night at the Marriott for free, however I am at the lowest reward member level so I wasn't expecting any big perks. If you know Chicago from the past, this was once a Days Inn. The hotel is super convenient to lots of everything, however that also makes the surrounding area very congested. It is right on Lake Shore Drive and I… Read more
I got my night at the Marriott for free, however I am at the lowest reward member level so I wasn't expecting any big perks. If you know Chicago from the past, this was once a Days Inn. The hotel is super convenient to lots of everything, however that also makes the surrounding area very congested. It is right on Lake Shore Drive and I unexpectedly received a room with a view of the lake and Navy Pier (which also includes a view of the water intake facilities but that has a park around it). Check-in staff were great. We had been walking all day and I was ready to sit and relax and enjoy the view. We walked to a nearby restaurant for dinner sandwiches since we had eaten a nice lunch. I too was disappointed with no microwave or mini-fridge in the room but also not even a one-cup coffee maker! There is a sign in the room tapped on the left cabinet of the long desk area under the TV that says, "We know what you are thinking" and then it explained if you wanted the microwave or the fridge, just call and they would deliver. What I was thinking was "No, you don't know what I'm thinking as I think there should be one in the room". I didn't want to wait for staff to bring it up and stay fully dressed and then figure out where it plugs in and after all is said and done the fridge isn't cold! Instead I made several trips to the ice machine down the hall of which the ice was crushed so it didn't last very long. The rooms are small. This one had a king-size bed with a built-in sectional all the way around from where the bed ended down to the corner and around the side which was where the window was for the view (see photo). That was great. However the bottom end of the bed came out so far, there was barely enough room for ONE person to get between the bed and the desk to get to the other side of the room. We kept having to move the desk chair. Bed was really nice as usual. Beautiful view in evening means the sun comes up in the window at dawn. But I'm an early riser so I thought it very pretty. It's not straight in your window at this time of year though. Seeing the lake be so rough one day and so smooth the next is always fascinating. Partner had a rum and coke as we sat in the bar and it was $18 -- a bit steep. But nothing like the parking. I knew it was expensive going in but you don't have a choice and they know it. I can go to Chicago on weekends and one reason I don't go more often is because the politicians answer to everything is raise the taxes. Valet parking was a steep $75. The hotel even contacted me when I wrote that in their survey and they apologized, and said it's normal. No, it's not. I would have stayed a second night but thought it too cost-prohibitive. Would I stay there again? Well if I had to be close to that location. It is a nice hotel and the staff were professional. Read less
Image of the Tripadvisor rating 10 out of 10

Mar 9, 2020 davidzh007 Fort Collins, Colorado

A really cool hotel! The beds are very comfortable. Also, the room is really soundproof which can make me sleep so deep at night. Also, the DJ at night in the bar is really good! Great place to have fun with friends. Most importantly, the hotel has a great lake view, the lake view is gorgeous!!! I feel this is one of the best hotels in Chicago, I… Read more
A really cool hotel! The beds are very comfortable. Also, the room is really soundproof which can make me sleep so deep at night. Also, the DJ at night in the bar is really good! Great place to have fun with friends. Most importantly, the hotel has a great lake view, the lake view is gorgeous!!! I feel this is one of the best hotels in Chicago, I definitely would like to stay again in this hotel next time. 10 out of 10 for the rating! Bocong Zheng Mar. 9th, 2020 Read less
Image of the Tripadvisor rating MY ADVICE - STAY SOMEWHERE ELSE

Mar 5, 2020 Ed W

Check in was a disaster. I got there after 4PM I asked if they had any upgrades available as I was a platinum member. He responded with 'upgrades are based on availability'. Let's here and think about that exchange for one second. Then he said he could offer me the Spectacular room as an 'upgrade' to which I told him that isn't an upgrade; why… Read more
Check in was a disaster. I got there after 4PM I asked if they had any upgrades available as I was a platinum member. He responded with 'upgrades are based on availability'. Let's here and think about that exchange for one second. Then he said he could offer me the Spectacular room as an 'upgrade' to which I told him that isn't an upgrade; why would I take that room over mine when I specifically asked for a higher floor and not near elevators with a view of the pier. When I called the front desk weeks ago they mentioned the Spectacular floor was on a lower floor and near elevators. I also mentioned that room costs less than my room so how is it an upgrade especially when the rooms are the same size and not with the same view. He basically was trying to have me pay for a more expensive room and then stay in a cheaper room. Unbelievable. After I poked so many holes in what he was saying he then he said he only offered me that room because my room was not ready. Oh I thought we were talking about upgrades? Also, it's past 4PM and the room isn't ready? So I reply, how long until it's ready? He was gone for what seemed like 15 or so mins and then was like oh I was mistaken your room is ready. What? So you were going to offer me a cheaper room, on a lower, floor, next to an elevator even though my room is ready and the preferences on my account request otherwise. Then with no upgrade offering and advocating just to get the room initially booked I asked about my breakfast; He unwavering, tried to convince me that breakfast was not offered even to platinum members. Even though I had called ahead and specifically asked about that and front desk said for platinum member they did get breakfast. He refused to give it to me and then didn't even offer me the points instead. I left that front desk so completely and utterly disgusted after a check in that took close to 45 mins. It wasn't until hours later I was at the bar spending money that he comes over with oh you do get breakfast. I thanked him but I am like what the hell is this? I have to petition for the benefits I have earned by spending a bunch of money at Marriott. That is absurd. The room is nice enough, with a pretty pimp view as well as some really nice bath products but....some things I noticed: the shade on the lamp was ripped, the curtain was partially broken/hanging down making closing the curtain hard so you had to step up on the sofa to close it fully, one of the light bulbs was out in the hanging lights oh and then there is an ice bucket but no mini fridge or microwave. At a W? I have to special order it? What? The check out was somewhat less frustrating but still frustrating all the same. I knew it would be a problem when the women in front of me was there for 20 mins trying to figure out her bill and I am like if I miss my flight because of this nonsense it is going to be a real real big problem. Finally start speaking with the guy at the front on Sunday Morning and he says how would you like to settle your account. Settle my account? What charges are on there. He is like have drinks on Friday, a meal on Saturday morning and afternoon. I'm like I paid for those outright with a credit card here are the receipts. So I guess he was going to have me pay for everything twice? The Bar staff is exceptionally nice and very friendly with top notch service in a very pretty setting with nice music and a great crowd but I would never ever stay here or another W again. I didn't feel valued as a platinum elite member in fact the opposite I felt disrespected. I thought the W might be up there with the Westin, Delta, Autograph Collection or the Ritz in terms of the enjoyable and premium experience one could have. If I come back to Chicago there are plenty of other Marriotts around. this was supposed to be a mini vacation and I found myself grateful to get out of there. That's a shame. Read less
Image of the Tripadvisor rating Great hotel

Mar 4, 2020 Janet T Bournemouth, United Kingdom

Really nice clean comfortable hotel. Very friendly helpful staff. Reasonably priced food in the restaurant and at the bar. Coffee served in the lobby from 6am as no no facilities to make drinks in the room. Great views of the lake and about a 5-10 min walk into centre.
Image of the Tripadvisor rating Charged me twice for the room!

Mar 2, 2020 F9763EXtanyab

I went to the W chicago this weekend to explore downtown chicago. I paid on Priceline and gave them my card to hold $200 for the incidentals which was fine because I knew that before coming. Later that night I decided to check my bank account and found I was charged $417 plus $200 hold for the room. They said it was a mistake and the money should… Read more
I went to the W chicago this weekend to explore downtown chicago. I paid on Priceline and gave them my card to hold $200 for the incidentals which was fine because I knew that before coming. Later that night I decided to check my bank account and found I was charged $417 plus $200 hold for the room. They said it was a mistake and the money should return next week. Next week??? That is a whole $600 that I know did not have out of town. They didnt even try to make things right, offer anything for the inconvenience, etc. I feel their nonchalant attitide is what irritated me the most. Everyone makes mistakes but they blew this off like it was nothing. No, I chose the W because I wanted to experience a high end hotel, and experience downtown chicago to the fullest. But having money held up made that very difficult. Also to be a high end hotel they did not have microwaves or refridgerators in their room. Read less