Marriott Vail Resort & Spa

Vail, Colorado

The hotel

A fabulous mountain resort with excellent ski and spa facilities. European in style, the Vail Marriott exudes charm and personality. Everything’s in walking distance including the gondola to whisk you off to ski runs galore. The hotels Golden Leaf Spa offers a range of treatments – the perfect antidote to an action-packed day on the slopes! There is also fabulous dining in Vail but First Chair Cafe probably does the best buffet breakfast in town - the choice is extensive. Come sundown, Avalanche Pub is an après ski hot spot; soak up the atmosphere awhile before feasting on American fare over at the cosy, laid-back 7one5.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Hot tub
  • Ski In Ski Out
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service

Where is it

At the base of Vail Mountain in Lionshead, a 3-minute walk to Eagle-Bahn Gondola.

Hotel information

283 rooms and 61 suites on 7 floors. All with air-conditioning, satellite TV with pay-per-view films, telephone, high-speed Internet access, tea/coffee-making facilities, mini-fridge, safe, hairdryer, iron and board. Some rooms have fireplaces. Standard Room with 1 king-size bed and sofa bed, sleeping maximum 4 adults.

Lodge Rooms with 1 king-size bed and sofa bed, sleeping maximum 4 adults.

Studio King Rooms, sleeping maximum 2 adults.

Deluxe King Rooms with king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children (aged under 17).

2-Bedroom Condo with master en-suite bedroom and twin bedroom, sleeping maximum 5 adults or 4 adults and 2 children (aged under 17).

3-Bedroom Condo with master en-suite bedroom and 2 additional twin bedrooms, sleeping up to 7 adults or 6 adults and 2 children (aged under 17).

7one5 (American cuisine/cocktails), Avalanche Pub, First Chair Cafe (buffet/a la carte). Indoor swimming pool. Outdoor swimming pool (seasonal). Hot tub. Fitness centre. Golden Leaf Spa*. Complimentary WiFi. Charter Sports (ski & bike rental shop). Laundry service*. Room service*. Babysitting services*. Valet parking $60 per day (payable locally, subject to change). The bus stops outside for transport to the Vail Village.

Minimum stay 3 nights at all times.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (652)
  • Very good (460)
  • Average (221)
  • Poor (93)
  • Terrible (75)
Image of the Tripadvisor rating Huge mastake staying here. Mismanaged

Feb 12, 2021 Neal B Houston, Texas

We arrived on Thursday at 11AM intent on having lunch and being patient. I made the mistake of assuming my platinum elite Marriott status would at the very least get me a room. They left us waiting more than 5 hours until after 4 pm before giving us keys. yes, we have been reminded on not less than 5 occasions that check-in time in not until… Read more
We arrived on Thursday at 11AM intent on having lunch and being patient. I made the mistake of assuming my platinum elite Marriott status would at the very least get me a room. They left us waiting more than 5 hours until after 4 pm before giving us keys. yes, we have been reminded on not less than 5 occasions that check-in time in not until 4PM. Upon my arrival, my wife and I had to carry our own 4 large pieces of luggage. After several minutes< i was finally able to flag down a staff person to tell them the keys were in the car for valet. We were told at the front desk that we were not entitled to an upgrade based on the hotel being completely full. I can understand that. And then dinner time... The restaurant is closed for dinner. It was explained to me that they could not maintain enough staff to keep the restaurant open. What I was made to understand is that they had sold every room at several hundreds of dollars per night plus fees but were unwilling to pay local staff persons enough of a wage to show up and work. Covid... LMAO... Covid is such a distraction that they have hand sanitizing stations just outside each elevator. But, because of Covid, they were empty.. Do that math. And now the 3-7 small kids in the room next door at 6:15 AM. Yes, it was made very clear that the toy belonged to one kid that was not able to reach it from the hand of the other. That seemed to upset smaller children and make them cry. Coffee... I have some machine in my room that releases enough water to half fill a shot glass with coffee. It finally made one cup after 3-4 attempts. No problem though, there is Starbuckes with 20-30 minute wait on the second floor. I walked to a resort next door and they had free coffee in the lobby. I finally got my cup. I did arrive at the front desk again this morning and asked them to inquire of the congregation in the room next to me exactly what time I would be require to wake up the following morning. I did not desire to make another mistake of staying awake too late. She ex[plained to me that I should have been very pleased with my room after waiting the required 5 hours and basically it was my own fault for booking a room at such a full resort. And... Oh yes... Checkin time is 4PM... Number 6 And now off to try to find a very rare staff person that works in valet. It might be easier trying to find the easter bunny. Read less
Image of the Tripadvisor rating Bad experience

Feb 12, 2021 Stay336097 Miami, Florida

This hotels does not offer what you expect at a category 7 Marriott Hotel with prices of a category 8. I stayed 4 days at this hotel and even though skiing was very convenient due to location this hotel does not offer the amenities of a resort. The only restaurant open for dinner is a pub with a very limited menu and poor quality food. Your only… Read more
This hotels does not offer what you expect at a category 7 Marriott Hotel with prices of a category 8. I stayed 4 days at this hotel and even though skiing was very convenient due to location this hotel does not offer the amenities of a resort. The only restaurant open for dinner is a pub with a very limited menu and poor quality food. Your only other option is a pizza to be delivered to your room. Stay away from this Hotel. I am a Marriott reward member and always enjoy my stays at Marriott but not at this hotel. Just FYI this hotel has a daily charge of $60 for parking and a $50 plus daily resort fee which is disclosed and it’s not a problem when you stay at a property that offers good service and restaurant options. Read less
Image of the Tripadvisor rating Bad Experience

Feb 8, 2021 laritza8

Hotel location is great other than that terrible. It simply isn’t at the hotel standards you expect for paying the high prices. I have stayed at many Marriott hotels and this has been my worst experience.
Image of the Tripadvisor rating Great Location to Stay with Marriott Points, but no Self Service Laundry

Jan 31, 2021 donotblink New York City, New York

For context, I've spent about four weeks at the Vail Marriott Mountain Resort across two separate stays in December 2020 and January 2021 as well as about a week last ski season in 2019. The hotel has a decent location and is near the Eagle Bahn at Lionshead, it's about a 4-5 minute walk and the $50 per night resort fee covers a ski valet that is… Read more
For context, I've spent about four weeks at the Vail Marriott Mountain Resort across two separate stays in December 2020 and January 2021 as well as about a week last ski season in 2019. The hotel has a decent location and is near the Eagle Bahn at Lionshead, it's about a 4-5 minute walk and the $50 per night resort fee covers a ski valet that is available right next to the Eagle Bahn gondola. At check in the hotel is providing guests with smores kits that can be used at the fire pits they have out by the pool and hot tub. Elite breakfast used to be a grand buffet, but post covid includes coffee, a choice of juice, a soda (sparking bubbly water with flavoring is currently an option) or gatorade your choice of either one of four breakfast sandwiches (bacon, egg and American Cheese on a bagel, sausage egg and american cheese on a croissant and both vegetarian and nonvegetarian breakfast burritos with salsa) or a breakfast box with greek yogurt, granola, a muffin and either an Apple or an Orange. Each elite breakfast credit is good for two people. I received upgrades for both of my stays this season from the base room category to a deluxe room with a fireplace, however the 2nd room I got this season was very cramped. The desks in the rooms are high and narrow, and they are very hard to work from. As I was working remotely and needed something more suitable, I texted the front desk via the app and asked if they could provide me with a folding table and chair, which they did without any issues, however there was only space for this setup for the room I had in December. All of the rooms that I have ever been offered at the hotel offer extremely limited in room storage for ski attire and whatever else you might be planning on wearing for apres ski. Each room only offered three drawers and a small closet. As all of my stays were longer than a week, all of my clothing left the room feeling cluttered. The hotel also does not offer on-site self service laundry, which is uncommon for ski hotels, including chain hotels. Both the Lodge at Vail (a RockResorts property) and the HighLine at Vail (a DoubleTree by Hilton) have self service laundry for guests (probably other hotels too, but I don't have first hand experience). The menus for the bar and room service seemed to be extremely limited, which I found disappointing working from the hotel on weekdays. I ended up going over to safeway to get prepared foods and stored them in the mini fridge that the hotel does offer in each room. Room service ends at 11PM and there is no food or beverage service offered overnight. The last weekend of my most recent stay was booked as a separate stay and I had applied Suite Night Awards to that, as I had a friend joining me. A suite was still available 24 hours before, but when I nicely asked if the front desk could clear it, they said that central reservations has to do it and they have no control over it (which I don't think is accurate). They did end up keeping me in the same upgraded non-suite room. Apparently reservations are required for the hot tub, but no one told me about that in advanced. I went to use it on my 2nd to last day with my friend. We used it for about 20 minutes, then some guy came with a list, I assumed that he was just checking to see if we were actually hotel guests, but he kicked us out for not having made a reservation and was pretty rude about it, asking my last name and saying "sir, you aren't authorized to be here, you need to leave" (which I did without questioning him), he also kicked one other couple out of the hot tub, leaving it empty. The toiletries at the hotel are Molton Brown and in common use containers. Ghirardelli chocolates were left in guest rooms on Christmas Eve. The hotel offers an "Adventure Locker" as part of the $50 per night resort fee. I didn't use it for myself for most of the stay, but my friend who came to visit me didn't have his own ski stuff. They were able to lend him a snowsuit (basically an adult onesie for skiing), which was great. The stuff was pretty high quality Helly Hansen stuff too and they were washing the stuff between uses. Valet parking at the hotel is $60 per night which fees steep paired with the $50 per night resort fee when on points. The hotels spa has a hairstylist and I did just get a haircut for the first time that I was able to earn Marriott points for, my haircut was $60 plus tip. The hotel has free car service to take guests around Vail which is pretty cool, especially considering the Vail shuttle no longer stops in front of the hotel because of COVID. Overall, I would say I had a decent stay and would stay again, but I think the lack of self service laundry is inexcusable. Read less
Image of the Tripadvisor rating Better than expected!

Jan 26, 2021 Kristen B Winter Park, Florida

Qualifier: I used points for our entire reservation, but I would pay for this hotel. Stayed for a week and it was super convenient. There's a Vail Sports in the building so getting rentals was a breeze. They have a boot storage area with an assistant so getting geared up was simple. The ski valet had our skis at the base and getting them and… Read more
Qualifier: I used points for our entire reservation, but I would pay for this hotel. Stayed for a week and it was super convenient. There's a Vail Sports in the building so getting rentals was a breeze. They have a boot storage area with an assistant so getting geared up was simple. The ski valet had our skis at the base and getting them and hitting the slopes was seamless. We had two adjoining rooms, one a king with a fireplace and a sort of wet bar and the other had two queens. The one thing that would have REALLY made a difference in our stay in terms of convenience was having a microwave in the room. In room dining did a great job and the food was really tasty ... and the hotel did all of this with COVID restrictions, etc. The rooms were nicely decorated/renovated and any requests were handled in a timely manner with a smile ... again, exceeded expectations. Read less