Omni Atlanta Hotel at CNN Center

Atlanta, Georgia

The hotel

A headline-worthy hotel, Omni Hotel CNN Center is moments from the newsrooms and studios of CNN Global Headquarters. Its location also lets you immerse yourself in America’s love of sports, putting you right beside Centennial Olympic Park, Philips Arena, Georgia Dome, and the College Football Hall of Fame. If sports aren’t your thing, you could always escape to the fitness centre, or the 6th floor sun deck, with its heated outdoor pool, hot tub, and city views. A downtown hotel, there are plenty of dining venues in the surrounding blocks and at CNN Center, from steakhouses to sports bars. But you can ‘dine in’ on upscale American classics at Prime Meridian, cocktails and appetizers at Latitudes, or simple coffee and snack combos at Morsel’s.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Part of CNN Center, home of the newsrooms and studios, the hotel’s right beside Centennial Olympic Park and just a stroll from Georgia Aquarium, World of Coca-Cola, and Georgia Dome. It’s connected to Philips Arena, and adjacent to a MARTA station, giving you easy access around Atlanta. Transfer time from Hartsfield-Jackson Atlanta International Airport: 20 minutes.

Hotel information

1,059 rooms and suites. All with climate control, HDTV with cable channels WiFi*, CD/radio alarm clock, telephone, coffee maker, hairdryer, iron and board, bathrobes, and weekday newspaper*. In-room fitness kits available on request. Deluxe Rooms have Atlanta views with 1 king-size or 2 double beds, sleeping maximum 2 adults.

Premier King Rooms, sleeping maximum 2 adults. Parlour Suites have views of the CNN World Headquarters Atrium, 1 to 3 rooms with a bedroom, large open-plan living area, full kitchenette, and dining table seating up to 8, and 1 king-size bed, sleeping maximum 2 adults.

Prime Meridian (American menu, open kitchen, city views, breakfast, lunch and dinner). Latitudes Bistro & Lounge (appetizer menu and cocktails). Morsel’s (coffee shop, open daily from 6:00am). Outdoor heated pool. Hot tub. Sun deck. Fitness centre. Omni Sensational Kids programme (including kids’ backpack on check in, and in-room milk and cookies on first night). Room service* (24-hour). Gift shop. Concierge. Laundry/dry-cleaning service*. ATM. Safety deposit box at front desk. Valet parking $35 a day or $16 for up to 3 hours and $22 up to 6 hours plus tax per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3311)
  • Very good (2045)
  • Average (1098)
  • Poor (599)
  • Terrible (435)
Image of the Tripadvisor rating Cancelled Concert

Jun 11, 2020 H865DDkatrinas Hattiesburg, Mississippi

The DAY a concert canceled, Omni charged my card for a non-refundable hotel room. When I asked if I could switch the room to a closer hotel that I would be more likely to stay at, I was told no. Both women I spoke to were curt and impatient with me. They are trying to recoop moneys lost in covid.... great job omni, screw the single mom who's just… Read more
The DAY a concert canceled, Omni charged my card for a non-refundable hotel room. When I asked if I could switch the room to a closer hotel that I would be more likely to stay at, I was told no. Both women I spoke to were curt and impatient with me. They are trying to recoop moneys lost in covid.... great job omni, screw the single mom who's just trying to make her daughter's birthday special. Read less
Image of the Tripadvisor rating Work Conference

May 5, 2020 Deena K

It was fine- under construction so lack of dining and seating options, food was overpriced and mediocre and service was slow, but the rooms were clean. The location was great- right in the center of town so it made getting places easy.
Image of the Tripadvisor rating Speak up

Mar 11, 2020 lucyimhome Memphis, Tennessee

I've stayed at the Omni several times and I regret that this stay was a disappointment. Certain staff members heroically did what they could to make up for deficiencies, so if you encounter problems, be sure to speak to a manager at once. My issues were upon arrival, I had a large parcel to carry with me, and the bellman insisted on putting our… Read more
I've stayed at the Omni several times and I regret that this stay was a disappointment. Certain staff members heroically did what they could to make up for deficiencies, so if you encounter problems, be sure to speak to a manager at once. My issues were upon arrival, I had a large parcel to carry with me, and the bellman insisted on putting our minimal luggage and this parcel on a cart to be delivered to our room. even though I wished to have it in my sights at all time. The problem was that the cart never arrived and after a few hours of waiting and no answer despite multiple tries to call front desk, I walked to the elevator and couldn't get one to stop at my floor. Another bellman happened to arrive on my floor and made note of my problem and followed through. He said my cart had been pushed to a closet and neglected. The first night of my multiple nights' stay, I spotted a live roach in the dresser/refreshment area. When I peered under the cabinet, it was obvious that housekeeping had not been attentive to bits of trash. Nor was the coffee station ever refilled over my stay. The hotel addressed this issue by treating my room for insects and leaving a dessert tray as a surprise. They also offered to move me to a different room but mine was relatively quiet and had a nice view so I stayed. Valet parking was a huge problem. Upon returning one evening, I waited in street traffic for half an hour or more within a block's view of the hotel due to a downtown event. There was no attempt to create a lane or direct traffic for hotel guests (and it seemed like several non-guests had parked in the hotel garage). Even if the hotel had anticipated this event and notified guests to be aware of parking delays, it would have been a courtesy and I would have planned a later arrival to miss the expected stall. The worst was upon check-out. I rolled my luggage to valet lobby and presented my ticket. It was hours before my car arrived. I waited in line at the check stand 3 times with only a casual response before I finally called hotel manager. Seems my (unfamiliar) rental car had been pulled to a far outer lane an hour earlier, but with the hundred or so people in the waiting area, no attempt was made to find me and it was re-parked! The manager was apologetic and waived parking charges which was appreciated. I would have rather had the time back that I had kept my lunch date waiting in midtown and then the later arrival at my out-of-state destination that evening. I chose the Omni this occasion for its convenience to the World Congress Center and my entrance and exit to the west of Atlanta to miss traffic to the suburbs. With the inconveniences I endured at the hotel, I'm pretty sure they used up any time I might have saved. Read less
Image of the Tripadvisor rating Express check in that took almost 4 hours

Mar 9, 2020 mjh1161

Arrived at hotel at 9 and room was not ready. After 2 hours they decided to get me into a room away from the convention. Room was dirty and lamps didn't work. Only had one towel no phone service, and 1 1/2 hrs later they finally gave me another room. And 30 min after that finally gave me my room key, and I am a platinum member.
Image of the Tripadvisor rating DISAPPOINTING STAY AT WHAT WAS A NICE HOTEL

Mar 8, 2020 michaelmJ7804TJ Garmisch-Partenkirchen, Germany

Half of the hotel is under construction so it's noisy in one of the lobby areas. Saving grace is that the staff is very accommodating. The "newer" side of the hotel is a bit dated and the shower is awful - still using old water-savers. I could also hear every conversation in the room next to me well into the evening - not great, to say the least