Sheraton Atlanta

Atlanta, Georgia

Hotel rating
Trip advisor rating: 4.0 Based on 3517 reviews

The hotel

This recently renovated hotel boasts a chic and stylish design and guests can expect a high standard of service. The magnificent poolside garden courtyard features an impressive retractable roof and indoor/outdoor heated pool to relax by and plan the day's events.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Centrally located in the heart of Downtown Atlanta, just steps from MARTA public transit and the City's most well-known attractions, restaurants, sporting events and night life.

Hotel information

763 guest rooms on 12 floors in 2 towers with 5 lifts. All with air-conditioning, TV with pay-per-view films, complimentary WiFi, safety deposit box and hairdryer. Standard Rooms with 1 king-size bed or 2 double beds, sleeping max 4 adults or 2 adults and 2 children.

Collage Restaurant (casual dining). Fandangles signature bar and restaurant (fine dining and full-service bar). The Deli (open 6.00am-midnight). Indoor/outdoor heated swimming pool and whirlpool. 24-hour fitness centre. In-room dining* (6.00am-midnight). Complimentary WiFi. Self-parking* and valet parking*.

*Denotes local charge.

Trip advisor rating: 4.0 Based on 3517 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1743)
  • Very good (1010)
  • Average (434)
  • Poor (176)
  • Terrible (154)
Image of the Tripadvisor rating DO NOT STAY HERE

Feb 16, 2019 Abscorn Dallas, Texas

I would absolutely not recommend staying here, the rooms open up to a courtyard which has an indoor pool. The noise echoes and the pool doesn’t close till 10pm. We had to listen to screeching for hours until it was time to close. Horrible experience!
Image of the Tripadvisor rating Great friendly housekeeping staff

Feb 15, 2019 alananorris213 Lumberton, North Carolina

I require a handicapped accessible bathroom. The housekeeping staff made sure I had everything I needed. Even when I was satisfied, they asked was I sure I didn't need anything else. I cannot remember names but the staff that cleaned my room on Feb 7 were the friendliest of all. I bought all meals at the deli on the 3rd floor. This is an amenity… Read more
I require a handicapped accessible bathroom. The housekeeping staff made sure I had everything I needed. Even when I was satisfied, they asked was I sure I didn't need anything else. I cannot remember names but the staff that cleaned my room on Feb 7 were the friendliest of all. I bought all meals at the deli on the 3rd floor. This is an amenity that is an asset to me. The deli has been remodeled. There is a community microwave on the 3rd floor available 24/7 and refrigerator in every room. Read less
Image of the Tripadvisor rating Helpful and friendly

Feb 15, 2019 PaBritGirl

I have had the greatest interactions with the staff of The Deli, Bernice and Kianda. If you don't want to pay for a full continental breakfast, you can pick up a breakfast sandwich and yogurt or fruit for a very reasonable price. They also have sodas and juices. They're a Starbucks, too, so obviously coffee. The first day I was there they helped… Read more
I have had the greatest interactions with the staff of The Deli, Bernice and Kianda. If you don't want to pay for a full continental breakfast, you can pick up a breakfast sandwich and yogurt or fruit for a very reasonable price. They also have sodas and juices. They're a Starbucks, too, so obviously coffee. The first day I was there they helped me while I was waiting for the register. On the second day, Bernice remembered me, chatted with me while ringing me up, and even let me take an extra treat. The rest of the hotel is nice. The rooms are a bit dated, but they have everything you might need for a business or leisure trip. The staff has be friendly and helpful. I would stay here again if I needed to be back in the area. Read less
Image of the Tripadvisor rating Outstanding Parking Service

Feb 14, 2019 ru2019

The parking service at the Sheraton Atlanta Hotel 165 Courtland Street NE was outstanding. Ms. Allison Ali (Parking Attendant) went beyond the call of her responsibilities. I had a problem exiting out of the parking lot. She was extremely polite, very professional and excited about providing top-notch service. I informed Ms. Ali that I was… Read more
The parking service at the Sheraton Atlanta Hotel 165 Courtland Street NE was outstanding. Ms. Allison Ali (Parking Attendant) went beyond the call of her responsibilities. I had a problem exiting out of the parking lot. She was extremely polite, very professional and excited about providing top-notch service. I informed Ms. Ali that I was going to inform her supervisor regarding her excellent service. I did. As a result, I could see why she operated in a very high-level of professionalism. Ms. Ali’s immediate supervisor, Mr. Bob Gregory was extremely polite, very professional, and excited about providing me with top-notch service. If you want to have great parking service and a wonderful stay visit the Sheraton Atlanta Hotel 165 Courtland Street NE. Make sure if you drive to ask for Rob Gregory and Allison Ali. Searcy Rushing Read less
Image of the Tripadvisor rating Bad

Feb 12, 2019 Nicerhotels Jacksonville, Florida

Upon arrival 3pm for check in we waited in the lobby 2 hours for rooms to be ready. Excuse after excuse was handed to us by managment everyone checked out late today, it's because your room is connecting, we are waiting for pillow cases. Finaly one of the rooms were ready. We went to the room with our belongings to find the other room was still… Read more
Upon arrival 3pm for check in we waited in the lobby 2 hours for rooms to be ready. Excuse after excuse was handed to us by managment everyone checked out late today, it's because your room is connecting, we are waiting for pillow cases. Finaly one of the rooms were ready. We went to the room with our belongings to find the other room was still being cleaned. Rooms were not connected. Took additional 20 minutes to finish cleaning that room. Bathroom door came off track,and dosen't lock, bathroom light fixtures rusting, ceilings in need of repair. Friends found tied black trash bag behind table in their room. Bed skirt had stains on it. Managment brought 2 comped breakfast tickets to apologize... for the 5 of us...left them with the other room which I paid for, at least they enjoyed a nice breakfast. Smell of marijuana in the hall, hotel staff spraying febreeze. Waited an hour for bellman and luggage cart on check out. Never staying here again Read less