Sheraton Atlanta

Atlanta, Georgia

The hotel

This hotel boasts a chic and stylish design and guests can expect a high standard of service. The magnificent poolside garden courtyard features an impressive retractable roof and indoor/outdoor heated pool to relax by and plan the day's events. Set yourself up for the day with a casual breakfast at the Collage Restaurant or if you prefer, The Market located in the hotel lobby offers continental grab-and-go sandwiches, snacks and drinks including Starbucks® coffee. After an afternoon of exploring, head back to the hotel to experience some fresh, locally inspired Southern soul food and specialty cocktails at Fandangles Restaurant and Bar.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Centrally located in the heart of Downtown Atlanta, just steps from MARTA public transit and the City's most well-known attractions, restaurants, sporting events and night life.

Hotel information

763 guest rooms on 12 floors in 2 towers with 5 lifts. All with air-conditioning, TV with pay-per-view films, complimentary WiFi, safe and hairdryer. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Collage Restaurant (casual dining). Fandangles signature bar and restaurant (fine dining and full-service bar). The Deli (open 6.00am-midnight). Indoor/outdoor heated swimming pool and whirlpool. 24-hour fitness centre. In-room dining* (6.00am-midnight). Complimentary WiFi. Self-parking* and valet parking*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1943)
  • Very good (1075)
  • Average (473)
  • Poor (200)
  • Terrible (200)
Image of the Tripadvisor rating Needs a Facelift

Mar 27, 2020 SiriousForge

The best part was being able to access the Sheraton Club Lounge. There's no liquor and the food wasn't as substantial as some lounges, but the host at night, Jazzy Jeffrey is excellent and the women who work their during the day are similarly delightful. We went every night and he was welcoming and courteous each time. During the day the staff was… Read more
The best part was being able to access the Sheraton Club Lounge. There's no liquor and the food wasn't as substantial as some lounges, but the host at night, Jazzy Jeffrey is excellent and the women who work their during the day are similarly delightful. We went every night and he was welcoming and courteous each time. During the day the staff was kind and helpful and accommodating. I grew up nearby and always wanted to stay here! It looked so grand and luxurious. In 2016 when I came for a conference I saw a hotel that was weathered, but still quite stately. Recently, during another conference I realized that the Sheraton is a shadow of its former self. The halls are heavily perfumed. The carpets are worn and dingy. It desperately needs an upgrade. The gift shop is under construction, but just looks a mess. It's a visible eyesore. Inexplicably the pool, located in a beautiful atrium, was closed shortly after our arrival. Which was a shame I brought my suit and my daughter's suit. The restaurant is good, but so desperately slow. Mostly the service was along a similar vein. I asked for things and never received them and/or had to go retrieve them myself. I think the hotel just needs a big facelift and maybe some new managers in a couple of areas to get things running efficiently. Good hotel. I'd stay again, but it's not as great as it could be and has been. Read less
Image of the Tripadvisor rating Great customer service !

Mar 18, 2020 takharib

Ashley was absolutely AMAZING!!! I was stressed out over my reservation and she made the process simple & easy. She informed me on parking details and how to book online since I had to extend my stay !
Image of the Tripadvisor rating Great service all around

Mar 15, 2020 A8641PYdaleb

From the minute you enter you receive a warm greeting and the receptionist answered all of my questions. The room was clean with a big TV. The dinner restaurant had happy, knowledgeable and polite servers and the food was excellent. The spareribs on my first night were off the chain and they certainly know how to fill you with thick potato wedges.… Read more
From the minute you enter you receive a warm greeting and the receptionist answered all of my questions. The room was clean with a big TV. The dinner restaurant had happy, knowledgeable and polite servers and the food was excellent. The spareribs on my first night were off the chain and they certainly know how to fill you with thick potato wedges. The second night I had roast chicken with mashed potatoes and collard greens. TASTE. Excellent taste for two straight nights. I loved the food. A great glass of red wine, meeting the supervisor or captain of this all-female team was also a highlight as she made her self known to all guests. My waitress with her beautiful smile and birthday crown added to the atmosphere. They all seemed to enjoy their job. Real southern hospitality. I would go back. Congrats to the chef. I'm tired of all of this fancy presentation and NO taste. The taste was there 100% and I will return. The open coffee area also gave excellent service and was very efficient. Overall I was pleased. Read less
Image of the Tripadvisor rating Excellent customer service

Mar 13, 2020 loriaB1287KL

We had a few issues with parking but Ashley Williams quickly resolved our issues, made arrangements to correct the situation without it becoming a bigger issue. She was great, friendly, had a smile like she wanted to be there and was there to solve problems. I cant say enough positive things for Ashley, the way she treated others around us, not… Read more
We had a few issues with parking but Ashley Williams quickly resolved our issues, made arrangements to correct the situation without it becoming a bigger issue. She was great, friendly, had a smile like she wanted to be there and was there to solve problems. I cant say enough positive things for Ashley, the way she treated others around us, not just us. She is a wonderful representative for Sheraton Atlanta! Read less
Image of the Tripadvisor rating Fine for the location

Mar 10, 2020 PaulMaryRC Eastbourne, United Kingdom

The staff were very nice, parking easy but a little on the expensive side, 70 dollars for less than 2 days. We had an initial problem with the safe locked which once dealt with we needed the maintenance man to change the batteries. The main reason for the 3 stars is that both my tablet and phone could only connect to the internet with very basic… Read more
The staff were very nice, parking easy but a little on the expensive side, 70 dollars for less than 2 days. We had an initial problem with the safe locked which once dealt with we needed the maintenance man to change the batteries. The main reason for the 3 stars is that both my tablet and phone could only connect to the internet with very basic searches which meant that emails couldn’t be obtained. This is the first occasion we have encountered the problem in America. The room was clean and spacious. There was a pool which looked gorgeous but we did not use it. Read less