The W Atlanta Downtown

Atlanta, Georgia

The hotel

The coolest address in Atlanta, W promises a hotel experience unlike any other with Wonderful, Spectacular, Fantastic, Marvellous and WOW rooms and suites to prove it! You’ll agree with all those sentiments and more as you relax in your trendy surrounds complete with state-of-the-art music system, a Munchie Box and W’s signature bed for the perfect night’s sleep. To unwind even further, make sure you pay a visit to the aptly named BLISS Spa whose treatments include the ever popular Ginger Rub and a Hangover Herbie if you’ve over indulged! The WET pool is another great place to relax, located on the rooftop with sun loungers for catching those rays. Although there are plenty of restaurants close by, you won’t want to miss a meal or two at the hotel’s own BLT Steak Restaurant combining French bistro with an American steakhouse flavour. Afterwards, head to the drinkshop for the very latest in cocktails. A very popular meeting place for Atlanta’s fashionable elite, W guests get to skip the queue!

Amenities

  • Bar
  • Spa
  • Room Service
  • Fitness Centre/Gym
  • Restaurant

Where is it

In the heart of Atlanta’s business district, just 20 minutes from Buckhead.

Hotel information

121 rooms and 154 suites on 12 floors in 1 building. All with air-conditioning, satellite TV with premium channels and pay-per-view films, DVD/CD player, media library, telephone, high-speed Internet access*, iPod deck, Munchie Box, tea/coffee maker, safety deposit box, bathrobes, hairdryer, iron and board. Wonderful Rooms with king-size bed, sleeping max 2 adults.

BLT Steak Restaurant, Drinkshop (Cocktails), W Café (coffee bar). WET outdoor heated swimming pool with 4 private cabanas. SWEAT fitness centre. BLISS Spa*. 24-hour room service. Babysitting service* (on request). Laundry/dry cleaning service*. 24-hour concierge service.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (633)
  • Very good (277)
  • Average (172)
  • Poor (87)
  • Terrible (80)
Image of the Tripadvisor rating HORRIBLE FRONT DESK SERVICE

May 19, 2019 Nikki M

Upon arrival asked to speak to the Front Desk Manager and she couldn't be bothered to come out and speak to me. The male front desk agent that checked us in was not personable AT ALL. I called the Front Desk two times today and each time the rep hung up on me. No Thank you or Bye. Just plan rude.
Image of the Tripadvisor rating Fantastic city getaway!

May 13, 2019 PrnayC Boston, Massachusetts

All I can say is that my stay at the W Atlanta Downtown was nothing short of incredible. Every aspect - from check in, the room, the staff, the drivers, the amenities, the bar, the room service - was all immaculate. We were lucky enough to be so graciously upgraded by the GM. The WOW suite was WOW for sure - a beautiful and spacious suite with… Read more
All I can say is that my stay at the W Atlanta Downtown was nothing short of incredible. Every aspect - from check in, the room, the staff, the drivers, the amenities, the bar, the room service - was all immaculate. We were lucky enough to be so graciously upgraded by the GM. The WOW suite was WOW for sure - a beautiful and spacious suite with breath-taking views of Atlanta. But the true highlight of this property was the staff. They call them “talent” here, and they deserve that title, because every single person I spoke with treated me with so much kindness and courtesy that made my partner and I feel like royalty. We would like to especially thank Nisha at the front desk who constantly went out of her way to make sure our stay was perfect, as well as being a warm and inviting representative. I’ve never wanted to hug a member of hotel staff upon check out, but believe me that we did! Although this was our first stay at the W Atlanta Downtown, we travel to Atlanta frequently, and I think moving forward, it would be impossible for us to want to stay anywhere else for our future trips. Thank you Chris, Nisha, and the whole team! Also, I would like to say that I frankly do not understand the negative reviews. This hotel maintains a very specific vibe - if that’s not what you’re looking for, then you should adjust accordingly. Marriott Bonvoy members can get free wifi just for joining online. Do your research! Read less
Image of the Tripadvisor rating Poor Management (Vertis Mccoy )

May 13, 2019 Global691360

I was in town on Business and to see family that Easter weekend. I was in room above the downstairs bar (404 )which stayed open till 2:00 a.m. So when I returned to the hotel to call my agent in L.A, I couldn't hear and talk comfortable. The Manager on duty VERTIS MCCOY was one of WORST Managers I've ever can across. However my Housekeeper Diana… Read more
I was in town on Business and to see family that Easter weekend. I was in room above the downstairs bar (404 )which stayed open till 2:00 a.m. So when I returned to the hotel to call my agent in L.A, I couldn't hear and talk comfortable. The Manager on duty VERTIS MCCOY was one of WORST Managers I've ever can across. However my Housekeeper Diana really worked around my schedule cleaning my room. Diana was extremely professional/excellent in cleaning my room and refilling my water after a long day. Shukriyvah was helpful with recommendations for restaurants for my family. Read less
Image of the Tripadvisor rating Strange set up

May 13, 2019 DKMsocal Carlsbad, California

Traveled here for business. In short, my best description is awkward. The entrance was a strange an uninviting set up which set the tone for the rest of the hotel. Room decor was not comforting (dark) and directly across from office buildings, therefore interestingly not private. It was fine to stay in, but I'm not sure given other options, I'd… Read more
Traveled here for business. In short, my best description is awkward. The entrance was a strange an uninviting set up which set the tone for the rest of the hotel. Room decor was not comforting (dark) and directly across from office buildings, therefore interestingly not private. It was fine to stay in, but I'm not sure given other options, I'd stay here again. Convenient for business purposes only. Following a business meeting would have liked to change to hop on red-eye to London - staff was not very accomodating. Begged to use the lockers in the spa, much to dismay of front desk staff. Read less
Image of the Tripadvisor rating Customer Service Exemplified

May 8, 2019 Tmcd03

I was at the W for a work and needed a birthday cake for a colleague. Chef Yatone ROCKED it for me. Janelle and Vertis made sure that the cake was plated and actually delivered it to the office. Tatiana was amazing in booking my block for our group. I will definitely use them again. #TeamWATLDowntown