The W Atlanta Downtown

Atlanta, Georgia

The hotel

The coolest address in Atlanta, W promises a hotel experience unlike any other with Wonderful, Spectacular, Fantastic, Marvellous and WOW rooms and suites to prove it! You’ll agree with all those sentiments and more as you relax in your trendy surrounds complete with state-of-the-art music system, a Munchie Box and W’s signature bed for the perfect night’s sleep. To unwind even further, make sure you pay a visit to the aptly named BLISS Spa whose treatments include the ever popular Ginger Rub and a Hangover Herbie if you’ve over indulged! The WET pool is another great place to relax, located on the rooftop with sun loungers for catching those rays. Although there are plenty of restaurants close by, you won’t want to miss a meal or two at the hotel’s own BLT Steak Restaurant combining French bistro with an American steakhouse flavour. Afterwards, head to the drinkshop for the very latest in cocktails. A very popular meeting place for Atlanta’s fashionable elite, W guests get to skip the queue!

Amenities

  • Bar
  • Spa
  • Room Service
  • Fitness Centre/Gym
  • Restaurant

Where is it

In the heart of Atlanta’s business district, just 20 minutes from Buckhead.

Hotel information

121 rooms and 154 suites on 12 floors in 1 building. All with air-conditioning, satellite TV with premium channels and pay-per-view films, DVD/CD player, media library, telephone, high-speed Internet access*, iPod deck, Munchie Box, tea/coffee maker, safety deposit box, bathrobes, hairdryer, iron and board. Wonderful Rooms with king-size bed, sleeping max 2 adults.

BLT Steak Restaurant, Drinkshop (Cocktails), W Café (coffee bar). WET outdoor heated swimming pool with 4 private cabanas. SWEAT fitness centre. BLISS Spa*. 24-hour room service. Babysitting service* (on request). Laundry/dry cleaning service*. 24-hour concierge service.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (634)
  • Very good (277)
  • Average (173)
  • Poor (87)
  • Terrible (85)
Image of the Tripadvisor rating Beautiful pool day

Jul 3, 2019 Eva C Atlanta, Georgia

I loved staying here, my girlfriend and I stayed one night and it was awesome. We decided to do a staycation and since the W is also known for their pool we went to enjoy it's amenties. Staff is nice, the rooms are even nicer, the view of the city is so beauttiful and pool day was awesome.
Image of the Tripadvisor rating Love the decor..

Jun 29, 2019 Kris H Atlanta, Georgia

The positives are most definitely the decor. I loved the pops of color and the energy of the place. We did a staycation at this property and its location allowed us to experience parts of ATL that we hadn't had a chance to visit in the past. We actually had a great experience with the staff, as they were friendly and most helpful. Now that… Read more
The positives are most definitely the decor. I loved the pops of color and the energy of the place. We did a staycation at this property and its location allowed us to experience parts of ATL that we hadn't had a chance to visit in the past. We actually had a great experience with the staff, as they were friendly and most helpful. Now that being said, there were a few areas of improvement needed. The rooms are covered in vibrant colors. Whenever you have colored walls and floors, it shows EVERYTHING. Although our room was generally clean, you can definitely see the areas that hadn't been touched in the bathroom. The walls were actually dirty. You can see where things had been spilled on them and never cleaned and the grout hadn't been cleaned in years. Also, there was no place to hang more than one towel in the bathroom. We were in room 617. Read less
Image of the Tripadvisor rating Unprofessional, Rude, Combative Staff!

Jun 19, 2019 tylerbJ4229VH

The worst experience I’ve ever encountered! Starting at check-in with the extremely rude “Front Desk Manager”. Food order was wrong, broken toilet, bloody shower curtain, no housekeeping service, glass in the pool, broken kitchen grill and poor customer service. Staff kept hanging up in our face, and calling the room back to confront us about… Read more
The worst experience I’ve ever encountered! Starting at check-in with the extremely rude “Front Desk Manager”. Food order was wrong, broken toilet, bloody shower curtain, no housekeeping service, glass in the pool, broken kitchen grill and poor customer service. Staff kept hanging up in our face, and calling the room back to confront us about speaking with a manager regarding our complaints. Management was no better, threaten to put us out and over charged our cards in the amount of $700. When we went downstairs to speak with management (because the agent kept hanging up) both managers were unprofessional, as they raised their voice and over talked us.Extremely humiliating! There was another guest that approached us stating “ The front desk was so wrong for speaking to you all that way, all I heard was them over talking and yelling at you guys” Maybe we were supposed to be satisfied with using a porter potty, and showering with someone else’s blood? The standard of the hotel is the lowest of low! Please spare yourself the frustration and humiliation! Read less
Image of the Tripadvisor rating This hotel is a joke...

Jun 14, 2019 BenB635 Wokingham, United Kingdom

We picked it for the location to what we wanted to be near Downtown but that’s about all the positive comments I can say about it. Room was mediocre, lightbulbs out, scratches and dents on Ikea looking furniture and just very basic. It seemed like it may have been modern and great when it opened but ignored since. Housekeeping woke us up at… Read more
We picked it for the location to what we wanted to be near Downtown but that’s about all the positive comments I can say about it. Room was mediocre, lightbulbs out, scratches and dents on Ikea looking furniture and just very basic. It seemed like it may have been modern and great when it opened but ignored since. Housekeeping woke us up at 8:30am like clockwork each morning - even going as far as calling out through the latched door that it was check out day... at 8:30am!!!! Check out was simple, handed the room key over and told I’d receive an email receipt. Received nothing but was charged for room service which I didn’t have! I mean bar charges, restaurant charges etc I accept could accidentally be put on the wrong room, but room service? Surely they delivered it to the right room! Still waiting for a refund for the room service. Have little expectations of them actually following up so have lodged a chargeback instead. Worst hotel in Atlanta? I probably wouldn’t go that far as to claim that but how they get away claiming they are a premium hotel I have no idea. Just abysmal from beginning to end - my suggestion is to save yourself the annoyance and just stay somewhere else. Read less
Image of the Tripadvisor rating 1 star service

Jun 13, 2019 878tonyl Brooklyn, New York

As an elite spg member for many years, i feel the service of starwood properties has gone south since the merge with marriott. I had an incident with my room at night, called down the front desk several times, told that they couldn’t hear me because the music from the lobby was blasting through the roof. Demanded to speak to a manager and got… Read more
As an elite spg member for many years, i feel the service of starwood properties has gone south since the merge with marriott. I had an incident with my room at night, called down the front desk several times, told that they couldn’t hear me because the music from the lobby was blasting through the roof. Demanded to speak to a manager and got “mr mccoy” on the phone, i felt that he was passive aggressive and didnt handle the situation professionally. In my opinion, the entire staff need to go through another hospitality training and learn to treat their guest right, especially the elite tier guests whom spends numerous nights to make marriott an top tier program. TA readers, believe the one star ratings here, they are all true. Read less