It’s my fault. I know i hate this place and I have gone back 3 times. My fault. The weekday prices were just so tempting. It’s just not a nice hotel. It’s like a frat party or a cruise ship during spring break. If that’s what you want in a hotel...please stay there. If you are looking for nice, clean rooms with big bathrooms and a quiet night sleep.....run next door to the Westin. Read less

We had such an enjoyable stay at the W last month. We received a warm welcome from the front desk staff upon arrival. Our rooms were ready prior to check in which was great and we were even surprised with some complimentary gifts in the room. We stayed for 3 nights (weekend) over a holiday weekend and while the hotel was busy it was not excessively noisy and did not feel overcrowded. We were traveling with a baby and needed a refrigerator for bottles as well as a microwave and the hotel gladly accommodated the request. We had the pleasure of being assisted by one of the managers named Shawn M. He had such a vibrant and pleasant personality and really made us feel welcomed. We ran into him a few other times over the course of our visit and he always went above and beyond to make sure we were having a pleasurable stay. Can’t wait to come back and visit. Read less

Absolutely amazing service! Very friendly staff going above and beyond to make our stay exceptional. Marquis at the front desk was so helpful, took care of everything to send me for a massage. Called me on his day off from home to tell me all the details! Head of security- forgot his name- made sure all our needs met! I believe his name was David?- guest services, took care of us to make sure we had everything. Hotel is so clean and newly remodeled. Complimentary coffee in lobby along with in room. Car service for 2 mile radius trips- driver is extremely knowledgeable and accommodating. Beds are so comfortable and curtains in room keep out sun, could sleep for hours! Phillip at Blie Whiskey bar made the BEST Mojitos! Exceptional service! Gym had water, towel, headphones and good equipment. Roof pool was exactly what was needed in hot July! Staff maintained all areas impeccably. I can go on forever! I will definitely be back! Great vibe in the hotel and top notch service and amenities. Everyone deserves 4 stars in the hotel. Very organized and very well managed property! Read less

The W Atlanta is one of the best hotels to have a staycation. It’s amenities provide a diverse selection of food, activities, and entertainment. The decor is beautiful and the ambiance speaks of luxury. The guests are friendly so don’t be afraid to come alone! The staff is attentive and accommodating. Any issues you may have see Shawn Mcculloch he’s a great problem solver! I enjoyed my stay and plan to return soon! Read less

I am disgusted to share the the dirty details but I must because the management has failed to keep their word on helping me forget my stay. My husband and I visited for a stay vacation and I should recognized signs of trouble, as only elevator was working that evening. The next morning around 0900, ainI asked concierge for housekeeping to turnover our bed while away at breakfast and was advised it was hold be handled . We arrived back around 11 am to the room in the same state. I called and spoke to a rude house manager named Shawn, who advised that it is not usually done and just gave me a lot of attitude. So my husband helped me make the bed and he inner side of the comforter had pale yellow stains in central locations. We were disgusted to have slept under a soiled comforter. The front desk was advised at checkout and assured points would be added and management would contact me to assist further.Weeks went by without the points or contact. I’m bothered now, and feel duped .Mr. Care in customer relations was apologetic, emphasized and promised to try and help resolve the pleasant stay .He emailed advised that processing will mail certificates to us. June - the visit was in March and zero certificates. I am a BonVoy member and have been one for almost a decade. The Marriott commitment to guest satisfaction has declined with the new millenniums. Really check the linen, I never thought I needed to during my many W visits until they visit. Read less