W Atlanta Buckhead

We had an incredible experience! From checking to checkout your staff was awesome! The manager of the Livingroom and Ariel our bartender made our kickoff to my birthday festivities incredible! Akima left a beautiful 61st bday greeting in our room for our enjoyment of cake and Champagne. It was our first stay in your hotel and your staff made my day so special we will be back to celebrate our anniversary in a couple of weeks! Then as if that was not enough I received a personal email greeting from Shawn McCulloch how it was a pleasure to serve us and inquiring about our stay! Please extend our thanks and appreciation to your staff for the stellar service they provided to us!!!!! Read less

The attention to detail at this hotel was spot on! I loved the decor of every part of it. Our room was very pretty! I loved that there were plenty of outlets all over the room! The built in reading lights onto the headboard were nice. The bathroom was plenty big and I loved the large shower! The hair dryer that was provided was excellent and I loved the samples of facial products. The staff was very friendly and helpful. Hotel was very clean. My only complaint was that the bed was too firm for me. But that’s my own preference. I did not sleep well. The high parking fee was WAY too steep in my opinion. Read less

This property is nicely renovated and conveniently located, with friendly staff and great food. However I had two MAJOR problems during my stay that will prevent me from ever staying there again. Problem #1: The walls are super thin. Some type of music playing kept me up all night the first night there. MORE concerning Problem #2: I had several problems during my stay at the W Atlanta this week. (FYI, the confirmation code is 80470061 but my account is not yet displaying my stay). On the first night, I could hear music playing all night long through the very thin walls and this was very disruptive to my sleep. Much more concerning was my experience this morning - at 7 am while I was still sleeping, I was woken up by knocks on what I thought was a neighboring room's door (given that I know the walls are super thin). A minute later, I heard my door opening and I jumped out of bed and said "Excuse me" and the person apologized and closed my door. I called the front desk to see if there was a reason they sent someone to my room and I was told that this was a "routine procedure" that the maintenance engineer performs to go do preventative maintenance on rooms (at 7am?!!!). I was extremely upset that they sent someone to my room so early in the morning when I was not due to check out until 11 am, and while the person at the front desk apologized, his only explanation was that this is a routine procedure and since the maintenance engineer knocked, he thought the room was vacant. This is an inappropriate policy that needs to be changed to ensure that a guest has checked out before they send employees knocking on doors of occupied rooms early in the morning. I have shared my feedback with Marriott corporate, and hopefully they can change this practice and allow guests to comfortably and safely stay at this hotel! (And I will ALWAYS remember to double bolt my door from now on!) Read less

I had stayed here several years ago and did not have a positive experience. Recently in town for one night and decided to try again. The valet and front check in were great, super friendly. Love the modern decor. The rooms are comfortable though on the smaller side and bathroom could be better (needs sliding door). I am only giving it 3 stars (would do 2.5 if an option) for cleanliness. My shower was gross. Lots of mold between tiles and under the grab bar. Just didn’t get clean feeling (see photo). I’ll stick to the Grand Hyatt or Intercontinental. Read less