On the banks of the Mississippi River, the ‘Big Easy’ is a city of eclectic music, world-class festivals and a fusion of Cajun and Creole cuisine. From the vibrant French Quarter to the extraordinary Mardi Gras, it’s among the most exotic cities of America’s South.
Hotels in New Orleans
Essential information for New Orleans
New Orleans was made to be walked and meandered through. The historic districts lend themselves to self-exploration - each turn of a corner bringing new and interesting discoveries. The trams are extremely good and run regularly as the main form of transportation in the historic districts.
A waterfront city steeped in American musical tradition and famous for its creole, Cajun and international cuisine, New Orleans is a city that’s proud to be different. Known world-over as the city of jazz, gumbo and Mardi Gras, if you can’t have a good time on holiday in New Orleans, you might need to take a long, hard look in the mirror!
A culturally diverse city, New Orleans blends colonial French, Caribbean, Haitian and east coast American influences, and has emerged with a unique and quirky identity of its own. Whether you’re listening to one of the city’s many brass band parades, strolling down lively Bourbon Street, exploring the waterways of rural Louisiana, or enjoying a fresh beignet in a quaint café, you’re bound to fall in love with the joyous New Orleans spirit.
Whether you fancy a boutique hotel in the French Quarter, or a room out in the Louisiana countryside, there’s plenty of accommodation to choose from with our New Orleans holiday packages. To get you started, here are two of our favourite places to stay...
The Royal Sonesta: if you’re searching for a hotel that’s close to the action, but also suitable for families, look no further. Situated on Bourbon Street, in the heart of the French Quarter, The Royal Sonesta combines traditional New Orleans elegance with superb facilities, and an unbeatable location.
Inn at Houmas House: Louisiana is known for its southern charm and grandeur, and this hotel is a fantastic example of an antebellum estate. Featured in a number of film and television productions, Houmas House is the perfect place to stay if you want to get a feel for the region’s history and culture, and don’t mind being a little way outside of the city.
New Orleans is known for its love of festivals and celebrating the rich histories of the city and its background. On your holiday to New Orleans, be sure to look out for:
New Orleans is known for having one of the most distinctive cuisines in the whole of the United States. Its incredible creole-inspired cooking is one of the city’s biggest attractions, and anyone who enjoys their food will be blown away by New Orleans’ dynamic and delicious culinary scene. The city is home to more great restaurants than you can shake a stick at, but here’s a few that you have to try during New Orleans holidays.
New Orleans experiences lovely hot summers, and milder winters. If you’re looking at holidays to New Orleans, spring and autumn are both popular times to visit, as there’s plenty of sunshine and temperatures are comfortable for those sightseeing adventures.
New Orleans is a city with plenty of soul – you can feel it in its music and food, and in the spring in its step. To find something that gets you moving to a different beat, take a look at our New Orleans hotels and holiday package deals.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
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If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
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