Ace Hotel New Orleans

New Orleans, Louisiana

The hotel

Quirky New Orleans is no match for Ace Hotel – which comes complete with bespoke interiors, one-off local artworks, creative dining, a vintage photo booth, and even its own music venue (alongside essentials like complimentary WiFi of course). Jostling for ‘Warehouse District’ space with galleries, museums, cocktail dens, and boutiques, this Art Deco building dates back to 1928, with its French Deco inspired spaces reflecting its history and its location. The five fabulous dining and drinking spaces are even more eclectic than the furnishings, with its rustic Italian-style ‘osteria’ being given a Southern twist, and its bars ranging from the Seaworthy oyster bar, to the Stumptown coffee bar, to the cocktail-infused Lobby Bar, and to the sky-high Alto rooftop garden. Alongside Italian-laced small plates, Alto brings you frozen drinks, craft beers, and cocktails – and a chic rooftop pool.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In New Orleans’ Warehouse District, this hotel sits at the corner of Carondelet and Lafayette streets, with art galleries, shopping, museums, music venues, and cocktail bars all nearby. Transfer time from New Orleans International Airport: 30 minutes.

Hotel information

234 rooms. All with air-conditioning, flatscreen TV, Tivoli radio, complimentary WiFi, Smeg fridge, mini-bar*, safe, hairdryer, bathrobes, iron and board. Medium Rooms have a king-size bed, sleeping maximum 2 adults.

Large Rooms have a king-size bed, sleeping maximum 2 adults.

Double Double Rooms have 2 double beds, sleeping maximum 4 adults. 

Suite Rooms feature a Music Hall turntable and an acoustic Martin guitar with a king-size bed, sleeping maximum 2 adults.

Josephine Estelle (New Orleans and South inspired osteria, open for breakfast, lunch, and dinner). Alto (rooftop bar with Italian-inspired small plates menu and cocktails, frozen drinks, wines, and craft beer). Seaworthy (oyster bar with cocktail menu, open daily for dinner and late-night dining, and weekends for brunch). Lobby Bar (cocktail menu). Stumptown (coffee bar). Rooftop swimming pool. 24-hour fitness centre. Three Keys (music venue with entertainment most evenings). 24-hour room service*. Complimentary WiFi. Classic photobooth. Concierge service. Laundry service*. Self-parking*. Valet parking $39 plus tax per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (247)
  • Very good (131)
  • Average (69)
  • Poor (45)
  • Terrible (33)
Image of the Tripadvisor rating Rooftop pool

Oct 9, 2019 needinaavacation birmingham, Alabama, USA

We visited the place on a Friday for relaxing by the pool and lunch. It was $20pp to get in and the drinks/food were expensive. The space is nice, but crowded and there were too many kids for us. Also, not enough shade.
Image of the Tripadvisor rating It's really an Ace...

Oct 9, 2019 tameikag2018

This hotel is awesome!!! Nostalgic decor makes you feel as if you're back in the 40s in the south. It is CLEAN and AWESOME HOSPITALITY and CUSTOMER SERVICE!!! The restaurant food was delicious too. I cant say enough about this hotel. I really enjoyed my 4 day stay. WITH IN WALKING DISTANCE/FEW BLOCKS FROM CANAL and BOURBON STREET.… Read more
This hotel is awesome!!! Nostalgic decor makes you feel as if you're back in the 40s in the south. It is CLEAN and AWESOME HOSPITALITY and CUSTOMER SERVICE!!! The restaurant food was delicious too. I cant say enough about this hotel. I really enjoyed my 4 day stay. WITH IN WALKING DISTANCE/FEW BLOCKS FROM CANAL and BOURBON STREET. #TomayiahColvinEducation... #ThePhotoCookOutConference... Read less
Image of the Tripadvisor rating Just perfect

Oct 8, 2019 Owen M London, United Kingdom

A friend recommended this hotel to us, and having stayed at the Ace in New York I was optimistic. I was right to be. It is in a great location (as well as being a short walk from downtown there is a Rouses supermarket nearby which we loved!), and is very welcoming. There is a lovely friendly atmosphere in the hotel. Our room was fabulous, roomy,… Read more
A friend recommended this hotel to us, and having stayed at the Ace in New York I was optimistic. I was right to be. It is in a great location (as well as being a short walk from downtown there is a Rouses supermarket nearby which we loved!), and is very welcoming. There is a lovely friendly atmosphere in the hotel. Our room was fabulous, roomy, with a large Smeg fridge, air conditioning, a sofa and a record player. The bed was really comfortable, and the bathroom clean, with the most powerful toilet flush in the world! We loved it here and wouldn't hesitate to recommend. Read less
Image of the Tripadvisor rating Disappointing

Oct 2, 2019 211crkdsmile

I love the vibe of the hotel, it's cool, it's jazzy, it's fun. But the overall experience has more to do with the people. When I checked in on a Saturday afternoon, I was told my organization hadn't sent over the credit card authorization form. It had been sent over at least a week prior. My credit card was taken for incidentals, which I expected.… Read more
I love the vibe of the hotel, it's cool, it's jazzy, it's fun. But the overall experience has more to do with the people. When I checked in on a Saturday afternoon, I was told my organization hadn't sent over the credit card authorization form. It had been sent over at least a week prior. My credit card was taken for incidentals, which I expected. What I didn't expect was for my debit card to be charged for additional hotel room charges, at one point, I was billed $473, on another day $184, etc.. When I contacted the front desk, I was told "not to worry about it, it would come off in about 5-7 days", which to be honest, was very disappointing. I was hoping for some empathy, followed up by action "I'm so sorry, let me see what I can do to help you". I had to contact my bank to resolve the situation. My room was hot and I called the front desk, and was told an engineer would come right up. No one showed up. The next day, the engineer showed up and it was the air filter that was clogged. They changed it the next day. When I checked out 5-7 days later, I experienced the same situation. "We don't have your credit card authorization on file." Again, I had to go through the same explanation, pull up the email that had been sent to them and be told "oh yeah, here it is". When I checked out, I had a 3 hour delay between my hotel checkout and flight so I had to check my bags. I was told to give the people holding the bags 3 minutes. I almost missed my shuttle waiting to get my bag. The gentleman grabbing the bags was really slow. Really disappointing customer service. Beautiful hotel, bad service. Read less
Image of the Tripadvisor rating Excellent location, staff, experience

Oct 1, 2019 Barr B Jackson,

Loved our first time here. You were highly referred by a friend and colleague. His glowing praise set our expectations fairly high. However, these expectations were not only met, but also surpassed. We will definitely be back. The staff here are some of, if not THE, most welcoming of any hotel I've stayed. Thank you very much for a great trip to… Read more
Loved our first time here. You were highly referred by a friend and colleague. His glowing praise set our expectations fairly high. However, these expectations were not only met, but also surpassed. We will definitely be back. The staff here are some of, if not THE, most welcoming of any hotel I've stayed. Thank you very much for a great trip to NOLA. Read less