Quirky New Orleans is no match for Ace Hotel – which comes complete with bespoke interiors, one-off local artworks, creative dining, a vintage photo booth, and even its own music venue (alongside essentials like complimentary WiFi of course). Jostling for ‘Warehouse District’ space with galleries, museums, cocktail dens, and boutiques, this Art Deco building dates back to 1928, with its French Deco inspired spaces reflecting its history and its location. The five fabulous dining and drinking spaces are even more eclectic than the furnishings, with its rustic Italian-style ‘osteria’ being given a Southern twist, and its bars ranging from the Seaworthy oyster bar, to the Stumptown coffee bar, to the cocktail-infused Lobby Bar, and to the sky-high Alto rooftop garden. Alongside Italian-laced small plates, Alto brings you frozen drinks, craft beers, and cocktails – and a chic rooftop pool.
Close to City Centre
Where is it
In New Orleans’ Warehouse District, this hotel sits at the corner of Carondelet and Lafayette streets, with art galleries, shopping, museums, music venues, and cocktail bars all nearby. Transfer time from New Orleans International Airport: 30 minutes.
234 rooms. All with air-conditioning, flatscreen TV, Tivoli radio, complimentary WiFi, Smeg fridge, mini-bar*, safe, hairdryer, bathrobes, iron and board. Medium Rooms have a king-size bed, sleeping maximum 2 adults.
Large Rooms have a king-size bed, sleeping maximum 2 adults.
Double Double Rooms have 2 double beds, sleeping maximum 4 adults.
Suite Rooms feature a Music Hall turntable and an acoustic Martin guitar with a king-size bed, sleeping maximum 2 adults.
Josephine Estelle (New Orleans and South inspired osteria, open for breakfast, lunch, and dinner). Alto (rooftop bar with Italian-inspired small plates menu and cocktails, frozen drinks, wines, and craft beer). Seaworthy (oyster bar with cocktail menu, open daily for dinner and late-night dining, and weekends for brunch). Lobby Bar (cocktail menu). Stumptown (coffee bar). Rooftop swimming pool. 24-hour fitness centre. Three Keys (music venue with entertainment most evenings). 24-hour room service*. Complimentary WiFi. Classic photobooth. Concierge service. Laundry service*. Self-parking*. Valet parking $39 plus tax per day (payable locally, subject to change).
*Denotes local charge.
Based on 541 reviews
Very good (133)
Most underrated hotel ever
Dec 9, 2019HTX2016Houston, Texas
One of our favorite hotels on the continent. We try to spend a long weekend out every month somewhere and Ace is perfect for us. Reasonably priced drinks and snacks in the room, cool decore in the rooms, 3 keys, and the Italian restaurant are all 5star.
Scam - Comically Terrible - Avoid at all costs
Dec 4, 2019Abmarcus
There are so many wonderful hotels in New Orleans. Choose literally anywhere other than this place. The definition of “scam” is "a dishonest scheme," and that aptly describes this hotel. The only nice areas are the lobby bar, restaurant, and rooftop deck. Once you get past these areas and into the rooms, everything is cheap linoleum, smells like…
There are so many wonderful hotels in New Orleans. Choose literally anywhere other than this place. The definition of “scam” is "a dishonest scheme," and that aptly describes this hotel. The only nice areas are the lobby bar, restaurant, and rooftop deck. Once you get past these areas and into the rooms, everything is cheap linoleum, smells like mildew, is filthy, the staff treats you with incredible disrespect.... it's impressively bad given how nice the public areas are. That is why ‘scam’ fits this place: a fake façade hiding the truth. AVOID AT ALL COSTS.
The above passage is the short version of my experience there for casual reader. I hope it helps you avoid a bad situation. For a detailed (and still shortened) version of my experience, read on.
Check-in process: My wedding party (10 groomsmen, groom, bride, and 10 bridesmaids) stayed here the weekend of my wedding, occupying 20+ room nights, including the 9th-floor suite. I mention this because we were by far the largest group in the hotel that weekend. Check-in was Friday at 3pm, and check-out was Sunday at 11am. We called the week of the wedding to see if early check-in was available. They said they couldn't guarantee it, but that we had a suite and a huge room block, so our odds were good. When we showed up around noon (ambitious I know), no rooms were available. Keep in mind, bride and groom have different rooms the night before the wedding. The bride was going to take the suite both nights, and I was going to join her from my standard room into the suite the second night. Around 2pm we came back to try and check in again, and neither room was available. We were told, “A VIP was in the suite. He just checked out, and they’re cleaning it.” We waited in the lobby bar. At 3pm (their guaranteed check-in time), we went back to the check-in counter, and it was still not ready. At that point we really needed a room. The bride had to get ready, and news flash: it takes brides a very long time to get ready. At 3:45pm, an hour before we had to leave for dinner, neither of our rooms were still ready. At this point, I demanded a room, any room, because my wife-to-be absolutely needed to start getting ready. One of my groomsmen volunteered his room to my wife-to-be, and I got ready in a different groomsmen’s room. We finally got the word that our rooms were ready on our way out of the door to dinner at 4:45pm, meaning we had to check in and move our bags at 11pm when we returned. No staff offered to help move our bags.
Since our room wasn’t ready on time, my wife-to-be’s clothes couldn’t hang and un-wrinkle. After calling for a steamer 3 times over the course of an hour, I had to go down to the front desk and physically walk with them to get the steamer to ensure they brought it to my fiancée.
The smell: Room 718, I’ll never forget it. The room my fiancée used to get ready smelled strongly like mildew. You couldn’t avoid it. I brought it to the hotel staff’s attention. Someone came up, acknowledged the smell, and said it was because no one had been staying there for a couple of days, which meant the A/C was off. She assured us that once the A/C was given a chance to run, the smell would go away. Spoiler alert: it didn’t. They were also totally sold out of rooms, so that was our nasty-smelling room all weekend.
Cleanliness / Cleaning staff: I’ll start addressing the cleanliness by saying my wife’s feet literally turned dark black while she was wearing her wedding dress because she was walking around the suite in bare feet. That shouldn’t happen. They made some bad attempts at making the bed and they did replace the towels, but they didn’t wash any dishes, take out the trash, or clean the toilets / bathrooms. On the wedding day we asked them to come back to the suite to clean the mess they had left, and they told us the staff had left for the day (at 2pm??). Meanwhile, in my non-suite room, I asked them to come first thing in the morning to clean my room since people would be coming in and out all day (I was the groom after all). I asked them the night before, that morning both when I woke up, and on the way to breakfast (3x total) to ensure they didn’t mess it up after the check-in debacle. They came to make the bed last minute, and didn’t even replace my towels. Then they refused to come back. Lovely folks… I’ve stayed in Motel 6s with better housekeeping services and cleaner rooms.
At some point, they texted me asking how things were going. I responded, “Terribly, please call me to help.” No one responded.
In addition, not once did any staff every genuinely ask us if we needed anything with the intention of helping us. Very odd for a company in the hospitality business.
Lastly, and this is undoubtedly their worst offense: the “press pass.” My wife and I chose this hotel to take pictures in the lobby. Credit where credit is due, the lobby bar/restaurant is well designed. As we began taking photos, the restaurant manager storms out and stands between us and the photographer. He says, “You don’t have a press pass, so you cannot take pictures in the lobby.” I assumed he was mistaken since we had a large room block and the suite. Much to my surprise, the hotel’s on-duty manager confirmed you needed a press pass to take pictures in their hotel. If at any point in the room block booking process they had asked me to buy a press pass, I would have gladly done so. To surprise a bride and groom on their wedding day by jumping between them and the photographer is beyond rude -- it’s unthinkable. BUT WAIT, there’s more… upon learning they’re serious about this press-pass garbage, we take our photoshoot into the public, on the city’s sidewalk. Their restaurant manager blocks our photographer saying they own the sidewalk (not true). We go in the street and he blocks us again saying we have the exterior of the hotel in the background. To reiterate: a hotel’s restaurant manager chased a bride and groom down the street, blocking their wedding-day pictures by falsely claiming they had no right to be on public property.
Things need to change over there. I live in New Orleans and can say first-hand that many hotels come and go here. Your reputation is about all you have. Right now, the Ace Hotel is garbage. Do yourself a favor and stay anywhere else.
Great hotel, poor valet.
Dec 2, 2019hellocailaBaton Rouge, Louisiana
The Ace is a gorgeous hotel with a music venue, coffee house, rooftop bar/pool,restaurant and bar all within its building. It’s in a prime location near all the places one wants to be when in NOLA. The rooms are clean, and the staff is friendly. The only negative from an otherwise lovely stay is the issue we had with the valet. It cost $40 per…
The Ace is a gorgeous hotel with a music venue, coffee house, rooftop bar/pool,restaurant and bar all within its building. It’s in a prime location near all the places one wants to be when in NOLA. The rooms are clean, and the staff is friendly. The only negative from an otherwise lovely stay is the issue we had with the valet. It cost $40 per night to have the valet park your car...if you have a car with you, you basically must use the valet or park at your own risk/spend more money parking it elsewhere. We had a one night stay and were told it would take 10 minutes for the valet to grab our car when we are ready to leave. It took 45 minutes for them to finally bring us our car back. 45 minutes! That’s a downright absurd amount of time to wait. Many others also had to wait as there were only 2 employees running the valet. Not well managed and zero apologies were given for the wait time. As much as I love the Ace, I will unfortunately be staying elsewhere when staying in NOLA.
Ace is the place
Dec 2, 2019maxhU576QK
Totally enjoyed our stay at the Ace. Every staff member we encountered was extremely friendly and helpful. The room was very cool and clean. If anything could be changed it would be firmer pillows and the cleaning staff did not remove empty bar glasses from our room during our entire stay.
Stylish and comfortable hotel, with fabulous amenities
Nov 20, 2019405stacykEugene, Oregon
This hotel has it all! Great service from dedicated and friendly staff, beautiful decor, restaurant, bar and coffee shop and gorgeous rooftop pool and bar. Our room was comfortable and felt luxurious without pretense. We enjoyed the comfy sweatshirt robes and the extra space we got in the large room. We would definitely stay here again if we find…
This hotel has it all! Great service from dedicated and friendly staff, beautiful decor, restaurant, bar and coffee shop and gorgeous rooftop pool and bar. Our room was comfortable and felt luxurious without pretense. We enjoyed the comfy sweatshirt robes and the extra space we got in the large room. We would definitely stay here again if we find ourselves in NOLA.