Ace Hotel New Orleans

New Orleans, Louisiana

The hotel

Quirky New Orleans is no match for Ace Hotel – which comes complete with bespoke interiors, one-off local artworks, creative dining, a vintage photo booth, and even its own music venue (alongside essentials like complimentary WiFi of course). Jostling for ‘Warehouse District’ space with galleries, museums, cocktail dens, and boutiques, this Art Deco building dates back to 1928, with its French Deco inspired spaces reflecting its history and its location. The five fabulous dining and drinking spaces are even more eclectic than the furnishings, with its rustic Italian-style ‘osteria’ being given a Southern twist, and its bars ranging from the Seaworthy oyster bar, to the Stumptown coffee bar, to the cocktail-infused Lobby Bar, and to the sky-high Alto rooftop garden. Alongside Italian-laced small plates, Alto brings you frozen drinks, craft beers, and cocktails – and a chic rooftop pool.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In New Orleans’ Warehouse District, this hotel sits at the corner of Carondelet and Lafayette streets, with art galleries, shopping, museums, music venues, and cocktail bars all nearby. Transfer time from New Orleans International Airport: 30 minutes.

Hotel information

234 rooms. All with air-conditioning, flatscreen TV, Tivoli radio, complimentary WiFi, Smeg fridge, mini-bar*, safe, hairdryer, bathrobes, iron and board. Medium Rooms have a king-size bed, sleeping maximum 2 adults.

Large Rooms have a king-size bed, sleeping maximum 2 adults.

Double Double Rooms have 2 double beds, sleeping maximum 4 adults. 

Suite Rooms feature a Music Hall turntable and an acoustic Martin guitar with a king-size bed, sleeping maximum 2 adults.

Josephine Estelle (New Orleans and South inspired osteria, open for breakfast, lunch, and dinner). Alto (rooftop bar with Italian-inspired small plates menu and cocktails, frozen drinks, wines, and craft beer). Seaworthy (oyster bar with cocktail menu, open daily for dinner and late-night dining, and weekends for brunch). Lobby Bar (cocktail menu). Stumptown (coffee bar). Rooftop swimming pool. 24-hour fitness centre. Three Keys (music venue with entertainment most evenings). 24-hour room service*. Complimentary WiFi. Classic photobooth. Concierge service. Laundry service*. Self-parking*. Valet parking $39 plus tax per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (235)
  • Very good (130)
  • Average (66)
  • Poor (44)
  • Terrible (32)
Image of the Tripadvisor rating A great hotel in an average city!

Aug 14, 2019 2010Smood Redbourn, United Kingdom

The staff were fantastic here in the hotel. The downstairs restaurant less so (but I won't let that spoil my review). A great rooftop pool which locals and US holiday makers came to, even if not staying at the hotel. Real good vibes and friendly / homely service. Good Wi-Fi and the rooms were basic but comfortbale enough. Really cool hotel.
Image of the Tripadvisor rating Perfect for millennials!

Aug 5, 2019 Michael S New York City, New York

- Loved front desk / door / luggage team - So cool to have pool + restaurant + coffee shop + bar + boutiques + oyster place all right there - Great location in general (close to French Quarter but not too close) - Feel great about value (bang for buck) - Pool was great, but would recommend a better process for the chair reservations (90% of chairs… Read more
- Loved front desk / door / luggage team - So cool to have pool + restaurant + coffee shop + bar + boutiques + oyster place all right there - Great location in general (close to French Quarter but not too close) - Feel great about value (bang for buck) - Pool was great, but would recommend a better process for the chair reservations (90% of chairs had a towel and 0 humans at all times); perhaps have shelves or something for people to put towel and wallet if they don't plan to actually use a chair? - Black toilets are weird, but otherwise the room is really cool - Excellent place for a young, hip guest; I'm sure you get some bad reviews from folks who should have picked a different hotel (if they had done more research); we thought it was perfect for us - Concert venue at night is SO cool, although we didn't really take advantage of it Read less
Image of the Tripadvisor rating Its Ok not ACE

Aug 4, 2019 Farai N

Stayed with a few friends during Essence Fest- nice party atmosphere in the hotel - However the hotel was so busy that the attention to detail (esp housekeeping) became a major issue. I appreciate the hotel are trying to keep a theme going and the lobby I felt was stunning- The rooms however are dark and dated (at least provide extra lighting… Read more
Stayed with a few friends during Essence Fest- nice party atmosphere in the hotel - However the hotel was so busy that the attention to detail (esp housekeeping) became a major issue. I appreciate the hotel are trying to keep a theme going and the lobby I felt was stunning- The rooms however are dark and dated (at least provide extra lighting in the bathrooms for makeup etc).The pool area is not exclusively for hotel guests so be warned! The AC units are too noisy . The beds and pillows were terrible . Mixed reviews from staff - some were pleasant - others looked as if they really did not want to be there. Read less
Image of the Tripadvisor rating Not a fan

Jul 29, 2019 beckym20878 Gaithersburg, Maryland

I really did not enjoy The Ace Hotel. The positive was the staff - they were very friendly and helpful. But the room was pretty terrible in my opinion. It was drably decorated and felt dated, and not in a boutiquey way which is probably what they were going for. Nothing about the hotel felt upscale. The bed was hard and uncomfortable and the… Read more
I really did not enjoy The Ace Hotel. The positive was the staff - they were very friendly and helpful. But the room was pretty terrible in my opinion. It was drably decorated and felt dated, and not in a boutiquey way which is probably what they were going for. Nothing about the hotel felt upscale. The bed was hard and uncomfortable and the pillows were sad and limp. The bedding felt dated, old and kind of cheap. The room had terrible lighting, which is bothersome when you are a female who wants to do your makeup. And the bathroom was WEIRD. In our room there was no door separating the shower from the room, there was just a curtain you could pull for privacy. When you are traveling with a friend, that's weird. We also had a few housekeeping issues - when we checked in our toilet had clearly been used by a man after it was cleaned, one day our room was not cleaned until very late in the day even though we were gone for hours in the morning/afternoon, and one day our tissues were not replaced even though the box was completely empty. Also one day around 10am all three elevators were shut down for service which seemed avoidable if it wasn't an emergency. The rooftop pool/bar is neat, but it's very small and gets very crowded. I would never recommend The Ace Hotel. It was recommended to us by a couple people and I seriously question their taste level now! Read less
Image of the Tripadvisor rating Cool, Unique, Amazing staff

Jul 29, 2019 sydneycheatham1

Awesome room, awesome decor, and wonderful staff. All the guys working there were super friendly and accommodating. Very unique amenities and complimentary items inside the room. I love Ace! We’ll be back. The rooftop pool and Alto bar is super cool.