Astor Crowne Plaza

The room was nice, the bed was comfortable, but we did not have any hot water during our stay which meant cold showers. They were nice enough to comp our parking fee ($110.44, for two days of parking) because of the water issue, but at $380 per night, a hot shower is one of the most important necessities when you pay that much for a hotel room, I expected more to be taken off the price of the hotel. We tried to get them to fix the water issue, but it never happened. Read less

Want to preempt this review that we stayed here the weekend of the CFP national championship game, so was a busy weekend for the area and for this hotel. Staff were very friendly (except hotel operator, for some reason can't call directly to front desk without a hassle, was trying to check on things we had discussed with them.... were pretty much stonewalled) Initially after waiting in room for awhile to get promised roll away bed, then calling to be told by operator that roll a ways were not allowed in the room we were in (after confirming making the reservation, then confirming en route, and confirming was ok and would be taken care of during checkin). Finally got manager to ok and roll away was provided. Then took car to self parking garage to find the rate was double per day what we were informed during booking and checkin. (again, staff was very nice and accommodating when we let them know). We were in a larger room, nice, clean. One mattress, though no issue with being comfortable, sounded like bubble wrap everytime someone moved. Maintenance came to look and commented that "this mattress is junk". Again, staff very friendly and reduced rate because of this, but another added "thing". One of our party was elderly but can walk ok, so inquired with concierge about using street cars to get to a location, but found out that after taking one line to a switchover place, found out that the next line was out of service all week. Again, just feel like concierge being the local expert should maybe be aware of this (maybe asking too much on this one??) Icing on cake was when checking out, went to valet to get car brought up, was told no cars could be brought to hotel that AM, we had to board a bus with our luggage (loaded by the valet), transported to garage, then load up in our car. Again, nothing major here, but did add about 30-40 min to our departure ahead of a long drive home. Again, not one isolated thing that was majorly bad, just everything added up, and staff was nice about everything once brought to attention, but would expect more from a higher end chain and not have to spend our stay with added inconveniences. Other comments, location is great to access bourbon street, but very noisy, bass pounding in our room from bar nearby until 3AM nightly, but hey, you are on Bourbon Street. Front entrance and street access (where valet is) very very busy, almost chaotic. Facility is clean, lobby nicely done, room was clean but has kind of old town feel (not a bad thing), gym room was nicer than most with good assortment of cardio machines and dumbell area. We enjoyed our stay, but probably would pick another place to stay next time. Read less