Maswik Lodge North

I was so excited to come back to the Grand Canyon after 22 years. I booked the Grand Canyon Pioneer Cabin - Rim View over a year ago since I knew that they sell out fast. We arrived at 9pm that evening and there were not any vacancy's. The cabin was the very last one, furthest from the lodge with the smallest view of the Rim possible. We were supposed to stay for four days but ended up checking out early because the Cabin was SO dirty and disgusting that I couldn't handle it. The next morning, I made a complaint to the front desk and they said they would send someone to clean it. If anything, they hardly made the beds and did not replace the linen's at all. Including the ones on the floor that i had to put down because the floor was so dirty. There was blood on the bathroom walls, hair from previous guest everywhere. The couch had crumbs and other debris all over it. Then the floors and around the edge of the room had mounds of hair and dust. After observation of the housekeeping crew the next day, I did not observe anyone having a vacuum cleaner. So I do not think they EVER have vacuumed the carpet in the cabins. Additionally none of the tables or the fridge were cleaned out. There was something sticky and crumbs all over the place. The queen size bed was also very old and saggy. I had to hang onto the edge not to roll into my husband all night long. The bunk beds were nice and both my children had a good night of sleep. Additionally, when Housekeeping is out and about, be careful because they may run you over with their golf carts. My son and I had to jump off the sidewalk to avoid a speeding cart of housekeepers. I yelled at them and did not get them to stop or apologize. I was also very disappointed that when I checked out early that the receptionist did not inquire about my stay. I had to tell him that I was disappointed that the rooms were not clean. Forever Resorts, I really hope that you read and respond to this message, there are no customer service numbers on your website or company website so it is hard to find a manager to talk about my issues. The Grand Canyon North Rim is one of my most favorite places and i would love to come back in the future. But I will not if you continue to let your accommodations deteriorate the way they have. For future travelers, I highly advise if you are going to the North Rim to bring an RV or a tent. The outhouses were actually cleaner than my cabin. Read less

We thought that we would like to go see the Grand Canyon North Rim while we were in Las Vegas As it was a 4.5 Hr drive away we decided to stay at The Grand Canyon North Rim Lodge We opted for a Hotel Room @ $ 155 per night The hotel room was in a block of rooms that was far away from the lodge itself What a disappointment this turned out to be as I would describe it as Over priced basic accommodation There was no WiFi in the hotel room and the only place you can get WiFi was the Gift Shop The fixtures and fittings could do with a serious overall The restaurant food is priced at $17.99 for an All You Can Eat Selection that consisted of about 20 items or less There is a Entry Fee to the National park which is $35.00 per car Read less

This was a night I was looking forward to for 50 years, to stay at the Grand Canyon for the sunrise and sunset. However, the rules put in place by the Lodge management for the college kids to follow made it a very disappointing stay. I would NOT recommend staying at the lodge. Upon arriving I was asked a paper copy of my reservation. I didn't have it. Why was it needed since I was obviously in there system. Answer, "you were told to bring with you." OK, so drive a mile down to the general store where there is wifi and email it to some guy named Peacock. I was not happy with this type of treatment. When you spend over $200 for one night you expect to be able to eat in the Lodge restaurant. Especially since the closest restaurant was 43 miles away. I was turned away at 8:35pm because I didn't have a "reservation" even though there were empty tables on the floor. I was told to go to the deli next door which had a sandwich type menu and was very unappealing. Management did not indicate that a reservation was required for dinner upon check-in nor with any visible info in the room. Apparently the kitchen wanted to close at 9pm as did the deli. Again poor management. The kids are not taught to be hospitable, understanding or to empathetic. Just follow the rules. In short, personality management sucks. Next, there were no wash clothes in the room and when I called about at 9:30pm I was told they would "try" to get us some. Hence, my wife made a walk over to the Lodge to demand washcloths. Now, the next morning, breakfast (no reservation needed) was very good. But they really should a teaspoon in with silverware so you can stir your coffee. And, please wipe the sticky syrup off the dispenser before you prep them for the next day. Oh one last thing. Visually, I would replace the plastic water jugs with glass. The plastic is old, scratched and looks like it hasn't been clean in a week when the morning sun shines through. By the way, the Visitor's Center and the National Park Service are great. I wish they were running the Lodge instead of Forever Resorts Corp. Read less