The Grand Hotel

Recommended by a friend and I should have read more reviews! They say 3 star hotel but it was built in 1998 and not been kept up. Railing to whirlpool so wobbly I was afraid to hold on to it. They have 1 elevator so you are constantly sharing with carts being moved by staff, plus it broke down twice in the 2 days we were there. We returned from walking all day at the Grand Canyon to be met with directions to the stairs so we could walk to the third floor! The rooms were nicely made but not kept up with the times. One USB port on the nightstand, no outlet. So my husband and I could not both charge our phones. I move over to the desk, no outlet there either, hope you didn’t want to use a laptop. My phone ended up charging in the bathroom. These people don’t know the meaning of hospitality. We arrived early because we had a tour booked. We stopped at desk to tell them we would check in after the tour. I asked to use the WiFi while we waited for the tour. No, have to wait to check in to be able to sign on. I asked them to make us a reservation for dinner at the restaurant as it was then closed. When we arrive at the restaurant at 6- no reservation. Next morning free coffee in the lobby, there are two urns, not marked, I ask if one if decaf? No both regular, no decaf, no hot water, no tea, no Splenda. Don’t waste your money! Stay somewhere else! Read less

Do not be deceived by the high ratings. Should really take note of all the negative ones which I failed to do prior to booking. There was nothing special with the rooms. The service was horrible from the minute you check-in. The first night there, we noticed sheet on bed had blood stains all over; 2nd day huge dust balls hanging over the vent in the bathroom over the toilet. Told front desk to have it cleaned out. Nothing was done up to our last night there. 3rd day, they delivered someone else's bill under our door. Asked about laundry facility the person at the front desk just had a stoned cold face with a sniley attitude tells me to go to the park. I was stunned at her response. Shouldn't she have at least directed me where in the park?? At $370/night I would have expected better customer service. There are plenty of other hotels around the Grand Canyon with the same distance away from the park. Stay at the Holiday Inn instead right across the street from this lousy hotel. You'll have laundry facility and free complimentary breakfast. You're better off and not have to pay almost $400 a night. I wished I was able to upload pictures of those incidents that was mentioned earlier. They knew I had the pictures since I showed it to them, yet you'd think they'd made sure everything would be addressed. Read less

I read a lot of the negative reviews about this hotel and I began to wonder if I was staying in the same place. My wife and I thought it was very good overall. This is not a Motel 6. It is a first class hotel with a lot of amenities and priced accordingly. The location is excellent right on highway 64, a straight drive north from I-40, about 55 miles. Turn right out of the hotel and it takes you right into the GC National park, about 7 miles. There is plenty of free parking at the hotel and there is a large covered area under roof when you drive up to the reception. We booked a room with two queen beds and were upgraded to a balcony room. The room was clean, the beds were comfortable, and there was sufficient room for the 3 of us. The room was well appointed with a mini fridge, micro wave, safe, hair dryer, iron and ironing board, keurig coffee maker, credenza, desk, and real glasses and cups. The lobby is spacious and well decorated with taxidermy animals mounted on the walls. There is a good amount of natural stone used as well. There is free coffee in the morning. There is a well stocked gift shop in the lobby. All areas of the hotel were clean. Not sure what other writers saw that i missed. I checked out the fitness center (but did not use it) and it appeared to offer a good variety of equipment. I did not detect any strange odors as one writer noted. No one was using it. There is also a pool and hot tub which we did not use. We had dinner and drinks in the bar/saloon each night. The first night it was just wings and cold beer which was very good. The second night we had a full dinner. I ordered the grilled salmon with asparagus and my son ordered the filet mignon with the tempura vegtable medely. Both were cooked perfectly. My wife opted for small plates of potato skins and a caesar salad which we shared. We also had cocktails and a nice bottle of wine. Everything was excellent including the service. Steakhouse prices and sides are ala cart. There are other less expensive restaurants in the neighborhood if you are on a budget. I had the breakfast buffet both mornings and it offered a good variety of breakfast foods. Everything I ate (eggs, sausage, potatoes, fruit, yogurt) was very good and the buffet was clean. The price was $15.95 but I have had other breakfast buffets at comparable hotels for $24.95. There is a McDonald's next door if this price seems expensive. CONS: 1) There is only one elevator for guests and staff. I never had a problem but I could see some congestion if the hotel is fully booked. 2) Fold up beds were stored at the end of my hallway. Find a better place so they are out of sight. 3) The cleaning staff queues up in the first floor hallway in the morning. They should also find a better place to do this. If you are on a budget, then this place is not for you. It is on the pricey side. But if you want a clean 1st class hotel with a very good restaurant and bar, a comfortable room with amenities, and a great location, this is a good place. I would stay there again. Read less

A 121 room hotel that charges 4 star rates is barely 2 stars. After holding our one night deposit for months and with a confirmation number verifying our reservation for a wheelchair accessible room, we were greeted upon arrival with "we have no wheelchair room for you." The manager got involved and found a poorly designed room for us. The bolted down safe juts into the small passage way so that anyone in a wheelchair can not access the closet and towels. The microwave is on the floor and can't be moved. There are no towels bars in the bathroom at all. The halls are narrow and housekeeping's trollies are by far the largest I have ever seen obstructing the walk ways. The three story hotel is served by one small elevator. It is very slow and usually occupied by a trolly. Recommend you stay across the street at Best Western for $100 a night less. Read less