The Grand Hotel

Grand Canyon, Arizona

The hotel

The historic lodges of the American West are evoked in this friendly hotel's construction. The area's only indoor pool and whirlpool is here, and the rooms blend rustic charm with state-of-the-art amenities. The restaurant features a twice-nightly Western feasts dinner with live entertainment. At the bar you can sit in an actual saddle - yeehaw! The brilliant IMAX® cinema, featuring the Grand Canyon, Hidden Secrets show, is just down the road.

Amenities

  • Bar
  • Swimming Pool
  • Families
  • Free Parking
  • Fitness Centre/Gym
  • Internet Access
  • Near National Park
  • Restaurant

Where is it

9 miles (15-minute drive) from the Grand Canyon South Rim. Walking distance to general store and IMAX® theatre. Drive time from Las Vegas: 4 hours 15 minutes.

Hotel information

121 rooms on 3 floors in 1 building with 1 lift. All with air-conditioning, satellite TV, coffee maker, complimentary WiFi, safe, hairdryer, iron and board. All rooms are non-smoking. Standard Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Restaurant and bar. Overnight camp-outs*, guided horseback and wagon rides*. Rocking Canyon Star Saloon. Canyon Star Restaurant. Coffee shop. Dinner with country and western entertainers, and Native American dance performers. Indoor swimming pool and whirlpool. Native American entertainers and workshops. Fitness centre. Gift shop. Complimentary WiFi. Complimentary self-parking.

*Denotes local charge.

Please note: There is a charge of approximately $25 per car to enter the Grand Canyon National Park. This charge must be paid locally and is subject to change.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (700)
  • Very good (719)
  • Average (435)
  • Poor (194)
  • Terrible (145)
Image of the Tripadvisor rating Not worth the money...poor customer service

Jan 25, 2021 NieceyLyn Jacksonville, Florida

We stayed for one night so we could be close the Grand Canyon. After looking at the website, it seemed like a nice place...which it was. HOWEVER...the service, not so much. Upon check-in we were told we could order dinner from the restaurant for carry out. However, when we attempted to call, no one would answer the phone. I literally called 5… Read more
We stayed for one night so we could be close the Grand Canyon. After looking at the website, it seemed like a nice place...which it was. HOWEVER...the service, not so much. Upon check-in we were told we could order dinner from the restaurant for carry out. However, when we attempted to call, no one would answer the phone. I literally called 5 times in a row, being constantly forwarded to an answering machine. After calling the front desk, I was forwarded to the bar which also rang several times before a message began telling the caller to dial an extension for reservations. So I did....and again, calling twice, finally received an answer...at which point I was told someone would call me back in our room. 15 mins later, still no call. I called again with no luck...but funny thing is someone called me immediately back. Finally got our order in. Upon pick-up, we stood in the entryway (only two parties dining) while a man stood across the room cleaning utensils, looking up at us multiple times, with our food sitting at the register we were at...getting cold. Finally the man came over and offered to get someone to check us out. Our food was enjoyable despite I receiving the incorrect sauce for my salmon. I was over it at that point and just ate it. Next thing was the coffee maker. According to the website there is coffee in the room. While not important to some, it’s important to me as I rise early....and something we look for when reserving a hotel. There was no coffee maker. When I called the front desk I was informed they could not “properly sanitize the type of coffee maker we have” and there would be complimentary coffee available in the bar...at 7am. Late in my book. Upon asking if I could somehow get a coffee maker, or get coffee earlier, the gal at the front desk told me I could order at the bar that night and “warm it up in the morning”. I’m sorry...but I don’t wish to drink old coffee. If you aren’t going to accommodate your guest with a simple request, perhaps you should ensure your website reflects your amenities correctly. I get we are living in odd times at the moment. But it floors me how each hotel does something differently. We stayed at 3 other hotels/inns during our trip. All the others had no problem offering coffee in the room via small coffee pot, single serve coffee machine, and Keurig. Other than that, we were grateful the hot tub was open. That was a nice perk. However, we will NOT being staying here again based on the poor customer service. Read less
Image of the Tripadvisor rating Location is the selling point

Jan 17, 2021 AudreyBeaglePup United States

We drove up from Scottsdale and needed one night to stay so we could wake up and watch the sunrise at the Grand Canyon. With the exception of staying inside the park, you can’t beat how close this hotel is to the south entrance. Plenty of free parking. The lobby is nice, has a very rustic western lodge decor with a grand fireplace and lots of… Read more
We drove up from Scottsdale and needed one night to stay so we could wake up and watch the sunrise at the Grand Canyon. With the exception of staying inside the park, you can’t beat how close this hotel is to the south entrance. Plenty of free parking. The lobby is nice, has a very rustic western lodge decor with a grand fireplace and lots of animal busts on the wall. We booked a 2-Queen bed deluxe room and requested a roll-away bed, as we were 3 single friends traveling together. I have no idea what made this room deluxe, because it was a tiny room. There was a desk and chair cramped into the space, but otherwise no other seating options. After reading some of the other reviews, I’m now wondering if we were put in the wrong kind of room? I would suggest booking a suite, which we should have done. Our linens were in a black plastic bag, and there was no trash can in the bathroom. My bed was comfortable enough, but I slept next to the heater which made me too hot. The room wasn’t cold, and seeing as the outside temps were 16 degrees f, I understand why the heater seemed to be constantly blowing. We stayed for a total of 12 hours just to rest before getting into the park bright and early. All in all, if you simply need a place to sleep, The Grand will be fine, but don’t expect any luxury. Read less
Image of the Tripadvisor rating Great Hotel

Jan 7, 2021 jonboy623 New York City, New York

Very nice! Comfortable. Very nice staff. The restaurant is just ok. Their wine list is a little “cheap” and lacks taste. I also feel like they should serve coffee a bit earlier. The rooms are very nice, clean and comfortable. The parking lot is safe and well lite. Super close to the Grand Canyon southern rim. Highly recommended!
Image of the Tripadvisor rating Great location, friendly staff and comfortable room

Jan 4, 2021 saintba San Diego, California

The location of the hotel was great. It was less than 10 minutes to the South entrance of the Park. Staff was very friendly and the food was decent in the restaurant. Having never been to the Grand Canyon I didn't know what to expect in terms of location but it was very convenient as it was so close to the South entrance to the Grand Canyon. This… Read more
The location of the hotel was great. It was less than 10 minutes to the South entrance of the Park. Staff was very friendly and the food was decent in the restaurant. Having never been to the Grand Canyon I didn't know what to expect in terms of location but it was very convenient as it was so close to the South entrance to the Grand Canyon. This is about as close as you can get to the Park without staying within the gates. The hotel was very clean and all the staff was extremely friendly. When booking, I read that they charged extra for a portable bed. I still requested one but I brought an inflatable mattress for our 5 year old. But they provided it and didn't charge any additional for it. Our daughter loved it. It WAS tight in the room with the 2 queen beds and the portable twin bed but we were just going to sleep and shower as we were in the park busy for 3 days. The room had a microwave oven and a small fridge which was convenient. I booked the room on Booking.com and paid $335 a night. I thought this was on the expensive side but we went end of December and it was very busy. In fact, even at night there were people waiting in line to check-in. The woman at check-in said they were completely booked solid for the entire week before and the week after my stay. We booked the hotel for 2 nights and it was a perfect amount of time to visit the park. The restaurant in the hotel was decent but it was very busy as it was one of the only nice restaurants in town. They also had a bar that had take out food that you could take to your rooms. They also had a hotel gift shop to buy souvenirs. We didn't pack swim trunks but if I had to do it again I would have brought some. They have a nice indoor pool with jacuzzi. They limit it to 10 people at a time which is nice. It wasn't too busy the entire time we went. The hotel was sold out our entire stay but we still didn't have problems parking. They also have a Tesla Supercharger right in the parking lot if you have a Tesla. I'd definitely highly recommend this hotel and would stay here again. The only negatives were there was no trash can in the bathroom and the room was a bit dark. Also, the biggest negative was the HDMI didn't work in the back of the TV. We travel with young kids and at the end of a long day sometimes it's nice to put a movie on to wind down but it didn't work at all. Read less
Image of the Tripadvisor rating Mishandled our reservation

Dec 28, 2020 owellisch

We reserved a deluxe room for the family months in advance of our vacation to the Grand Canyon. We had received a confirmation email days ahead of the trip. When we arrived at the property at 9:30 PM, the woman at the desk notified us that unfortunately someone had seemingly checked into our room under our name earlier in the evening. She said… Read more
We reserved a deluxe room for the family months in advance of our vacation to the Grand Canyon. We had received a confirmation email days ahead of the trip. When we arrived at the property at 9:30 PM, the woman at the desk notified us that unfortunately someone had seemingly checked into our room under our name earlier in the evening. She said she couldn’t understand how this could’ve occurred; however, that she does not wish to go to the room to check as she “did you know what you would find.” Meanwhile, we were waiting in lobby for 30 minutes and several odd types were walking around (and without masks - At the height of COVID). She offered to call around to other hotels instead of attempting to rectify the situation. We then asked for additional options. She contacted her supervisor which was offsite who recommended she put us in a smaller room, the only one available. We again requested that she ask security or maintenance to check the room. They finally did and it turned out the room was empty and luckily we were able to sleep the night. We were thoroughly freaked out. They were less than resourceful and ready to kick us out into the cold essentially instead of putting forth any effort. No apologies at all and certainly no intent to compensate. We canceled the subsequent nights and moved on as we simply didn’t feel comfortable at this hotel. Read less