Four Seasons Hualalai

Big Island, Hawaii

The hotel

Its dramatic oceanfront location setting hasn’t stopped Four Seasons Hualalai going a bit OTT on the pools. Not satisfied with 4 adult-only and family oceanfront and lap pools; there’s a 1.8 million gallon lava rock aquarium, where you can swim with more than 4,000 tropical fish, an ocean pool with lava breakwater and resident turtles, and a children’s sandy beach pool with mini-sunbeds and toys. They haven’t skimped on the dining either, with a Californian-come-Italian beachside restaurant, classic American steakhouse, lounge offering sushi, evening charcuterie venue, and ‘ULU Ocean Grill, whose chefs work with more than 160 local farmers and fishermen for true farm-(and ocean)-to-table dining. Add the 18-hole Jack Nicklaus golf course, tennis club, cultural classes by local Elders, and endless family adventures, and you’ll definitely need to extend your stay.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Teen Club
  • Children's Pool
  • Free Parking
  • Babysitting service
  • Room Service
  • Fitness Centre/Gym
  • Paddle Boards
  • Games Room

Where is it

On Hawaii Island, this oceanfront resort is located on the North Kona Kohala Coast, known for its white sands. It’s 18-minute drive from Waikoloa King Shops, 30 minutes from the city centre, and 45 minutes from Waimea. Transfer time from Kona airport: 10 minutes.

Hotel information

243 rooms and suites. All with TV, DVD player (DVD library available), iHome clock radio and docking station for iPod/MP3 players, complimentary WiFi (for up to 2 devices), telephone (free local calls), coffee maker with coffee and tea, filtered water (refreshed daily), safe, hairdryer, iron and board, beach tote use, and lightweight yukata bathrobes (children’s bathrobes, toiletries and child-proofing items available on request). Ocean Golf-View Rooms are 635 sq ft, are located in the upper or lower level of the bungalows, and have ocean views over golf course’s 18th green, and 1 king-size or 2 double beds, and 1 rollaway bed or crib, sleeping maximum 2 adults or 2 adults and 1 child.

Poolside Rooms and Partial Ocean-View Rooms are 635 sq ft, are located in lower level of bungalows in Beach Tree and Sea Shell Crescents, and have a furnished lanai (terrace), an outdoor lava rock shower (on request), and 1 king-size or 2 double beds, sleeping maximum 2 adults or 2 adults and 1 child.

Ocean-View Rooms, Prime Ocean-view Rooms, Ocean-view Deluxe Rooms, Oceanfront Rooms with similar amenities are also available.

Superior Suites – Ocean Golf View are 1,050 square foot, are located at the ‘ULU Terrace, and have distant ocean views over golf course’s 18th green, a lanai, an outdoor lava rock shower (lower level suites) an additional guest powder room with shower, a spacious living area, a separate dining area (selected suites), and 1 king-size bed, and a double sofa bed or 1 rollaway bed, sleeping maximum 2 adults or 2 adults and 1 child.

Superior Suites – Poolside View are 1,050 sq ft, located in the lower levels of the Beach Tree Crescent bungalows, and has beautiful garden views towards Beach Tree restaurant, a private lanai with access to pools or garden, a spacious living area, a separate dining area (selected suites), an outdoor garden shower (selected suites), an additional guest powder room with shower, and 1 king-size bed, and a double sofa bed or 1 rollaway bed, sleeping maximum 2 adults or 2 adults and 1 child. This suite is also available as a 2 bedroom connecting suite.

Superior Suites with Ocean View, Prime Ocean View, Oceanfront are also available. Deluxe Suites are larger and are available with an Ocean View and Prime Ocean View.

The below suites offer the following amenities: Dedicated Suite Concierge; choice of dining credit, golf for two, or two spa treatments; daily American breakfast; pressing and packing and unpacking services; deluxe fruit basket, lei and welcome amenity; high-speed internet access.

‘Anelakai Suite is 1,050 sq ft, is located closest to the ocean in King’s Pond Crescent, and has ocean views, an extended lanai with plunge pool, a private lawn, direct beach access, an outdoor shower in the main bathroom, an additional guest powder room with shower, and 1 king-size bed, and 1 rollaway bed or crib, sleeping maximum 2 adults or 2 adults and 1 child. This suite is also available as a 2 bedroom connecting suite.

‘Ohana Suites are 1,441 sq ft, are perfect for families, are located in the lower level of Sea Shell and Beach Tree Crescents, and have ocean or pool views, a large living area with oversized lanai, an additional guest powder room with steam shower, and 1 king-size bed, and 1 rollaway bed or crib, sleeping maximum 2 adults or 2 adults and 1 child. This suite is also available as a 2 bedroom connecting suite.

Wai’olu Suite is 1,711 sq ft, is located in the lower level of Palm Grove, overlooks the Palm Grove’s pond and has ocean views, a large living area opening onto an oversized lanai, an additional guest powder room with steam shower, and 1 king-size bed, and 1 rollaway bed or crib, sleeping maximum 2 adults or 2 adults and 1 child. This suite is also available as a 2 bedroom connecting suite.

Milo Suite, Kailani Suite, Kou Suite, Ho’onanea Villa, Makaloa Villa and Hawaii Loa Presidential Villa are also available.

8 dining options including Beach Tree (Californian with Italian and tropical influences). ‘ULU Ocean Grill (‘Regional, Seasonal and Artisanal’ menu, complimentary wine and coffee tasting on select nights). Hualalai Grille (American steakhouse with fresh local fish). ‘ULU Sushi Lounge (oceanfront bar, cocktails, dinner). Beach Tree Bar and Lounge (casual menu, beachside). Hualalai Trading Company (casual dining and shopping, morning pastries and coffees, vintage-style soda fountain, evening chacuterie, wine, snacks and bocce ball games). Dining Under The Stars* (private dining experiences, dinner, reservations required). Complimentary early morning coffee. 24-hour room service*. Welcome drink, lei and oshibori on arrival. Beach access. 6 swimming pools including adults-only, kids’ pool (with white sand beach slope, small chaise lounges and water toys), King’s Pond (1.8 million gallon natural lava rock aquarium), Ocean Pool (200m pool carved into lava rock with breakwater and sea life including turtles). Poolside service at 4 oceanfront pools (including towels, sun block and hourly services like sunglass cleaning, chilled oshibori towels, frozen pops, fruit kabobs, and Evian spritz). 5 whirlpools. Complimentary cabanas (day beds*). Hualalai Sports Club & Spa*. Fitness facilities (complimentary classes). Private Jack Nicklaus PGA 18-hole Hualalai Golf Course*. Hualalai Tennis Club*. Ocean-based activities (ribcraft or canoe trips*, stand-up paddleboarding*, scooter snorkels*, whale watching*, snorkelling with complimentary equipment, and teen activity cruise*). Marine activities (fish circus, ocean life exploration, pond tours, fish and eagle ray feeding). Beach games. Basketball pick up games. Ka’upulehu Cultural Center (with classes and exhibits including star navigation, Hawaiian language, hula, ukulele, and other classes often led by Hawaiian elders which vary from quilting to lei making; some classes are subject to a nominal fee for supplies). Kids For All Seasons program (9:00am-5:00pm daily, for children 5-12 years). Hale Kula game and activity centre for kids. Complimentary family activities. Family activities* (canoe paddling, tiki-lit family beach meals, hiking, rock-climbing, toddler time for under 5s; reservations required). Concierge. Daily digital The New York Times with breakfast. Complimentary WiFi. Complimentary self-parking. Valet parking $25 plus tax per night (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2827)
  • Very good (293)
  • Average (115)
  • Poor (63)
  • Terrible (31)
Image of the Tripadvisor rating Four Seasons Hualalai - A true Aloha experience

Apr 18, 2019 Escape04898495750 Vancouver, Canada

This is a magical property with exceptional service. The 'Quiet Pool' is a place to really decompress. The Ulu Ocean Grill did not disappoint - the cuisine and the service were exceptional! Mahalo to the whole team!
Image of the Tripadvisor rating Disappointing Experience

Apr 16, 2019 souderel0110 Brooklyn, New York

We were so looking forward to the Four Seasons experience, but the visit fell short. The reasons for our disappointing experience were primarily customer service related. Overall, we felt the wait times for food and beverages were really long. This both goes for the wait to get the food and the wait to get into the restaurants at dinnertime. … Read more
We were so looking forward to the Four Seasons experience, but the visit fell short. The reasons for our disappointing experience were primarily customer service related. Overall, we felt the wait times for food and beverages were really long. This both goes for the wait to get the food and the wait to get into the restaurants at dinnertime. On our first night, we almost struck out entirely at dinner! We first went to the sushi restaurant where we were told there was a 2.5 hour wait. Over 1/2 of the tables were empty, but staff said that bad weather was moving in and they couldn't open up those tables. Regardless, I left them with my phone number to call when the table was ready. No call ever came. Then, we tried to get into the Beach Tree restaurant where we were told there would be a 35 minute wait (regardless of about 1/2 of the tables being empty). The hostess suggested that we just eat at the lounge since the full menu was available there. With a small kid, we felt that we needed to sit down for our meal, so we told the hostess that we would wait in the lounge until our table was ready. We let her know that our plan was to get a drink and an app in the lounge while we wait. At the lounge in the entire 30 minutes, not one person stopped to give us menus, ask for a drink order, bring water, or anything at all. Tables were about 30% occupied which left me wondering why the service was so strained? There was a server going to the tables, but why she kept skipping us, I do not know. When I tried to get her attention, she just said, "I'm really swamped, I'll need to get my manager for you" and walked off. Finally, I went back over to the beach tree hostess and inquired if we could have one of the 10-ish empty tables at the Beach Tree. She scolded me! She said, "Ma'am, you still have 8 minutes to wait until you can have a table". I am unsure how table occupancy would have changed in that 8 minutes. We went back to our lounge table (still without service) and waited until the Beach Tree hostess decided it was ok for us to eat. I was shocked by how rudely we were treated by the hostess and shocked by the complete lack of service at the lounge. The next day we had a lovely breakfast experience, but the poor customer service picked back up again at the quiet pool. I had put my daughter down for a nap was was relishing in the hour or so of alone time I would get in peace! I asked for a drink and 30 minutes later had to check back up on the drink. I was told that drink order was never put in, but no offer to expedite a new order or anything. So I re-put my drink order in and still waited almost another 15 minutes. By that time the baby woke up and my pool time with my lava flow was over. Lastly, we were contacted after we left about items that we allegedly hadn't paid for at check out only to receive a folio for gift shop items that we had never purchased. The resort is refunding, but it was still a little shocking for a high end resort to mix up charges like that. Overall, the wait times for food and beverage was slow and the service abrasive. I almost felt like they acted like we shouldn't be there! There were a few bright spots - The rooms are phenomenal, Melissa at the front desk was lovely and the spa was gorgeous! I love the grounds, the accommodations, and the facilities, but don't know that any of that is worth being treated so poorly by staff - especially in this price point. Read less
Image of the Tripadvisor rating Only PERFECTION

Apr 16, 2019 Anastasia D Wilmington, Delaware

Look no further! Everything you ever wanted from a trip to Hawaii can be found at Hualalai. The only problem is you will never want to leave. Everything from the bed to the food to the staff is beyond any reasonable expectations. Can't wait to return.
Image of the Tripadvisor rating 4 Seasons is awesome!

Apr 15, 2019 109clydeb Knoxville, United States

Everything about our stay was excellent. If you plan to go to the Big Island, this is the place to stay! The room, amenities, spa, activities, and staff were exceptional. The atmosphere was exactly what was expected and then some.
Image of the Tripadvisor rating Excellent Spring Break Family Vacay

Apr 11, 2019 sashak808 Kailua, Hawaii

We had a great time at the FS Hualalai over spring break. The hotel was at capacity during our stay, but the hotel has a very high staff to guest ratio, so it was not an issue for us. There were many poolside attendants available and we were always able to get lounge chairs with umbrellas at the pool, no matter the time of day. I appreciate that… Read more
We had a great time at the FS Hualalai over spring break. The hotel was at capacity during our stay, but the hotel has a very high staff to guest ratio, so it was not an issue for us. There were many poolside attendants available and we were always able to get lounge chairs with umbrellas at the pool, no matter the time of day. I appreciate that we didn't feel stressed to have to wake up early to run down and reserve a chair for the day and also that all pool attendants, not just restaurant servers, are able to take your order for drinks and food. We had excellent dinners at both the Hualalai Grill and Beach Tree Restaurant and enjoyed the expansive buffet breakfast at 'Ulu. Our teen/tweenage kids enjoyed the games room when they weren't in the pool or exploring the beach path for errant golf balls...we ended up finding over 30 balls by the end of our stay! Our kids love the FS welcome amenities and thankfully saved me one of the Ka'upulehu brownie s'mores pops. I need this recipe...or better yet, a weekly delivery to my door! This wasn't our first visit to the FS Hualalai and we will definitely be back. Read less