Four Seasons Hualalai

Big Island, Hawaii

The hotel

Its dramatic oceanfront location setting hasn’t stopped Four Seasons Hualalai going a bit OTT on the pools. Not satisfied with 4 adult-only and family oceanfront and lap pools; there’s a 1.8 million gallon lava rock aquarium, where you can swim with more than 4,000 tropical fish, an ocean pool with lava breakwater and resident turtles, and a children’s sandy beach pool with mini-sunbeds and toys. They haven’t skimped on the dining either, with a Californian-come-Italian beachside restaurant, classic American steakhouse, lounge offering sushi, evening charcuterie venue, and ‘ULU Ocean Grill, whose chefs work with more than 160 local farmers and fishermen for true farm-(and ocean)-to-table dining. Add the 18-hole Jack Nicklaus golf course, tennis club, cultural classes by local Elders, and endless family adventures, and you’ll definitely need to extend your stay.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Kids Club
  • Teen Club
  • Children's Pool
  • Free Parking
  • Babysitting service
  • Room Service
  • Fitness Centre/Gym
  • Paddle Boards
  • Games Room

Where is it

On Hawaii Island, this oceanfront resort is located on the North Kona Kohala Coast, known for its white sands. It’s 18-minute drive from Waikoloa King Shops, 30 minutes from the city centre, and 45 minutes from Waimea. Transfer time from Kona airport: 10 minutes.

Hotel information

243 rooms and suites. All with TV, DVD player (DVD library available), iHome clock radio and docking station for iPod/MP3 players, complimentary WiFi (for up to 2 devices), telephone (free local calls), coffee maker with coffee and tea, filtered water (refreshed daily), safe, hairdryer, iron and board, beach tote use, and lightweight yukata bathrobes (children’s bathrobes, toiletries and child-proofing items available on request). Ocean Golf-View Rooms are 635 sq ft, are located in the upper or lower level of the bungalows, and have ocean views over golf course’s 18th green, and 1 king-size or 2 double beds, and 1 rollaway bed or crib, sleeping maximum 2 adults or 2 adults and 1 child.

Poolside Rooms and Partial Ocean-View Rooms are 635 sq ft, are located in lower level of bungalows in Beach Tree and Sea Shell Crescents, and have a furnished lanai (terrace), an outdoor lava rock shower (on request), and 1 king-size or 2 double beds, sleeping maximum 2 adults or 2 adults and 1 child.

Ocean-View Rooms, Prime Ocean-view Rooms, Ocean-view Deluxe Rooms, Oceanfront Rooms with similar amenities are also available.

Superior Suites – Ocean Golf View are 1,050 square foot, are located at the ‘ULU Terrace, and have distant ocean views over golf course’s 18th green, a lanai, an outdoor lava rock shower (lower level suites) an additional guest powder room with shower, a spacious living area, a separate dining area (selected suites), and 1 king-size bed, and a double sofa bed or 1 rollaway bed, sleeping maximum 2 adults or 2 adults and 1 child.

Superior Suites – Poolside View are 1,050 sq ft, located in the lower levels of the Beach Tree Crescent bungalows, and has beautiful garden views towards Beach Tree restaurant, a private lanai with access to pools or garden, a spacious living area, a separate dining area (selected suites), an outdoor garden shower (selected suites), an additional guest powder room with shower, and 1 king-size bed, and a double sofa bed or 1 rollaway bed, sleeping maximum 2 adults or 2 adults and 1 child. This suite is also available as a 2 bedroom connecting suite.

Superior Suites with Ocean View, Prime Ocean View, Oceanfront are also available. Deluxe Suites are larger and are available with an Ocean View and Prime Ocean View.

The below suites offer the following amenities: Dedicated Suite Concierge; choice of dining credit, golf for two, or two spa treatments; daily American breakfast; pressing and packing and unpacking services; deluxe fruit basket, lei and welcome amenity; high-speed internet access.

‘Anelakai Suite is 1,050 sq ft, is located closest to the ocean in King’s Pond Crescent, and has ocean views, an extended lanai with plunge pool, a private lawn, direct beach access, an outdoor shower in the main bathroom, an additional guest powder room with shower, and 1 king-size bed, and 1 rollaway bed or crib, sleeping maximum 2 adults or 2 adults and 1 child. This suite is also available as a 2 bedroom connecting suite.

‘Ohana Suites are 1,441 sq ft, are perfect for families, are located in the lower level of Sea Shell and Beach Tree Crescents, and have ocean or pool views, a large living area with oversized lanai, an additional guest powder room with steam shower, and 1 king-size bed, and 1 rollaway bed or crib, sleeping maximum 2 adults or 2 adults and 1 child. This suite is also available as a 2 bedroom connecting suite.

Wai’olu Suite is 1,711 sq ft, is located in the lower level of Palm Grove, overlooks the Palm Grove’s pond and has ocean views, a large living area opening onto an oversized lanai, an additional guest powder room with steam shower, and 1 king-size bed, and 1 rollaway bed or crib, sleeping maximum 2 adults or 2 adults and 1 child. This suite is also available as a 2 bedroom connecting suite.

Milo Suite, Kailani Suite, Kou Suite, Ho’onanea Villa, Makaloa Villa and Hawaii Loa Presidential Villa are also available.

8 dining options including Beach Tree (Californian with Italian and tropical influences). ‘ULU Ocean Grill (‘Regional, Seasonal and Artisanal’ menu, complimentary wine and coffee tasting on select nights). Hualalai Grille (American steakhouse with fresh local fish). ‘ULU Sushi Lounge (oceanfront bar, cocktails, dinner). Beach Tree Bar and Lounge (casual menu, beachside). Hualalai Trading Company (casual dining and shopping, morning pastries and coffees, vintage-style soda fountain, evening chacuterie, wine, snacks and bocce ball games). Dining Under The Stars* (private dining experiences, dinner, reservations required). Complimentary early morning coffee. 24-hour room service*. Welcome drink, lei and oshibori on arrival. Beach access. 6 swimming pools including adults-only, kids’ pool (with white sand beach slope, small chaise lounges and water toys), King’s Pond (1.8 million gallon natural lava rock aquarium), Ocean Pool (200m pool carved into lava rock with breakwater and sea life including turtles). Poolside service at 4 oceanfront pools (including towels, sun block and hourly services like sunglass cleaning, chilled oshibori towels, frozen pops, fruit kabobs, and Evian spritz). 5 whirlpools. Complimentary cabanas (day beds*). Hualalai Sports Club & Spa*. Fitness facilities (complimentary classes). Private Jack Nicklaus PGA 18-hole Hualalai Golf Course*. Hualalai Tennis Club*. Ocean-based activities (ribcraft or canoe trips*, stand-up paddleboarding*, scooter snorkels*, whale watching*, snorkelling with complimentary equipment, and teen activity cruise*). Marine activities (fish circus, ocean life exploration, pond tours, fish and eagle ray feeding). Beach games. Basketball pick up games. Ka’upulehu Cultural Center (with classes and exhibits including star navigation, Hawaiian language, hula, ukulele, and other classes often led by Hawaiian elders which vary from quilting to lei making; some classes are subject to a nominal fee for supplies). Kids For All Seasons program (9:00am-5:00pm daily, for children 5-12 years). Hale Kula game and activity centre for kids. Complimentary family activities. Family activities* (canoe paddling, tiki-lit family beach meals, hiking, rock-climbing, toddler time for under 5s; reservations required). Concierge. Daily digital The New York Times with breakfast. Complimentary WiFi. Complimentary self-parking. Valet parking $25 plus tax per night (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2988)
  • Very good (311)
  • Average (126)
  • Poor (64)
  • Terrible (36)
Image of the Tripadvisor rating Best Resort we have Ever Visited

Mar 14, 2020 593fa Toronto, Canada

Really do not see how anyone can give this resort anything less than 5 stars. Have stayed at Four Seasons all over the world and this far exceeds the level of service and amenities of any of them. Have visited all of the Hawaiian islands and the location of this resort and the available activities on and off the property is the best of any of the… Read more
Really do not see how anyone can give this resort anything less than 5 stars. Have stayed at Four Seasons all over the world and this far exceeds the level of service and amenities of any of them. Have visited all of the Hawaiian islands and the location of this resort and the available activities on and off the property is the best of any of the Hawaiian Islands. Restaurants have a great variety of food, service is impeccable, breakfast buffet is superb. The pools and beach areas are gorgeous, never crowded. Yes it is not a true sandy beach for swimming, but you can see sea turtles right on the beach and breaching whales and Spinner dolphins just offshore. And the protected area is fun to swim in. Snorkeling in Kings Pond is a must-do. The other pools are perfect for swimming and family activities. The sports centre is immense- huge well equipped gym, tennis courts,bocce ball, ping pong. Rooms are large, clean, excellent house keeping service. Our room was always cleaned by the time we finished morning activities. They will arrange a wide variety of off property activities. Ali'i snorkeling trip, and any of the Hawaii Forest and Trail tours have to be tried. The Big Island has to be experienced it is so different from any of the other Islands (even though it is hard to want to leave the beautiful resort) This was far and away our best sun vacation ever. Read less
Image of the Tripadvisor rating Dinner Disaster at Four Seasons

Mar 12, 2020 bf767

Tonight we went to have a 75th birthday celebration on the beach at the Four Seasons - Hualalai. Drinks at the bar before were awesome. Great service and staff. Then we were seated in the back of the restaurant where we eventually got drinks and service. It was slow but even paced. After ordering we had some items split on two plates. Other split… Read more
Tonight we went to have a 75th birthday celebration on the beach at the Four Seasons - Hualalai. Drinks at the bar before were awesome. Great service and staff. Then we were seated in the back of the restaurant where we eventually got drinks and service. It was slow but even paced. After ordering we had some items split on two plates. Other split items had to be passed across the table. When the wrong meal was served to 2 of the six of us the server stopped in the middle of wine service to deal with it. Glad she left the wine bottle on the bench so at least we could serve ourselves. She never showed back up until after the food initially served wrong was replaced almost 15 minutes later. Never a word of apology. The manager did stop by, apologize and comp those two meals. She then came back as if nothing ever happened. We still had to have a birthday desert that tasted great, even as my wife and I are passing a plate back and forth across the table because couldn’t figure out how to split a tart in two. The server assistants seemed to have a hard time finding the right table or caring if they did or not. Bottom line. The food was great. The service was no where up to the standards of any Four Seasons we have ever been to. I’ve had better service in a roadside burger joint. Read less
Image of the Tripadvisor rating Not sure worth the price

Mar 10, 2020 Sondra W Manhattan Beach, California

We were there for 24 hours, and total bill was over $2,000...probably not a $2,000 24 hours! The rooms are nice, beds comfortable, amazing outdoor shower, nice deck area to relax and stare off on to the ocean, etc. ULU is great brunch, and dinner pretty good - drinks are all too sweet, but that's a Hawaiin thing. The pools are great, including… Read more
We were there for 24 hours, and total bill was over $2,000...probably not a $2,000 24 hours! The rooms are nice, beds comfortable, amazing outdoor shower, nice deck area to relax and stare off on to the ocean, etc. ULU is great brunch, and dinner pretty good - drinks are all too sweet, but that's a Hawaiin thing. The pools are great, including infinity and salt water. It was disappointing, as a child was hanging out at the adult pool, and staff did not say anything, but...we did it at the end of the trip. If you are not going to spend the day lounging around the facilities, I would say not worth the price. There's so many amazing day experiences on the island, that you don't want to spend the whole time lounging around. That said, it is the perfect one day indulgence. Just be prepared to spend!!! Read less
Image of the Tripadvisor rating Highly Recommended

Mar 5, 2020 Mark D Mill Valley, California

Best Customer Experience. Period. Do not use AMEX travel. I booked the hotel the. When I added airfare it switched and took away all the benefits of using the platinum card and they were horrible, never made it right. Shame on AMEX Travel. HORRIBLE.
Image of the Tripadvisor rating 3 star stay - 5 star expectations

Mar 3, 2020 Sfamlnjp

We were so excited to come stay at the #1 resort in the US (based on US News), the Four Seasons Hualalai. We were curious as to how this resort would compare to our experience at the Four Seasons Oahu, where we had spent the last few days; in Oahu, noise levels were an issue but service and food were both 5 stars. We figured that the Hualalai… Read more
We were so excited to come stay at the #1 resort in the US (based on US News), the Four Seasons Hualalai. We were curious as to how this resort would compare to our experience at the Four Seasons Oahu, where we had spent the last few days; in Oahu, noise levels were an issue but service and food were both 5 stars. We figured that the Hualalai resort would take it up a notch. The location and ocean front property is untouchable,  but views alone don’t make you #1. The food and beverage program didn’t wow us, especially at the pool where we paid $33 for a dry, cold chicken ceasar salad. It was noticeable immediately that modern touches and upgrades to the rooms were lacking, and the service was only mediocre. I was confused about this being the #1 resort, but upon checking to see some reviews, realized it had just dropped to #16 on the list and #3 in Hawaii (previously #1 in both)!! I am typically not one to care about ratings like this, but that’s a big drop. How do you not strive to maintain your position, let alone lose a spot in the top 10? After check in we ordered drinks to our room to celebrate our arrival, it took 40min for them to arrive. At Ulu, during dessert, our soufflé was forgotten, after we waited 45min. We were told they ran out, but with two flavors available, and the restaurants mostly empty, it wasn’t adding up. The next day we got back to our room after a day at the pool and the room was still not cleaned at 2pm. We had to call to ask for service... For us the worst offense was that we requested a late check out several times, and when we called to confirm this was ok, we were told that our room was already re-booked and it wouldn’t be possible due to the hotel being at full capacity (obviously not true). In conversation with a staff member they confirmed the hotel was only at roughly 65% capacity and said they would see what they could do. We eventually got the late check-out approved, but the bad taste was already there - we didn’t need an excuse about re-booking and there was no need for the blatant lie regarding occupancy. Coming from the San Francisco Bay Area, living in a luxury full-service building, traveling to the top hotels in the world, we know what luxury looks and feels like. At the Four Seasons Oahu, the staff went above and beyond to meet our every need, even driving us to a beach outside of their “typical” shuttle range.  At the Four Seasons Hualalai, while the staff is quick to chat up their “regulars”, there appears no sense of urgency otherwise. This resort is missing the modern touches that one comes to expect at a 5 star resort; it’s missing the “wow” factor in its food and beverage program, and it’s missing the untouchable service that most hotels of this caliber easily execute on. This leaves me wondering, what has happened here? Read less