Sheraton Kona Resort at Keauhou Bay

Big Island, Hawaii

The hotel

Spanning 22-acres of oceanfront, adjacent to Keauhou Bay, this truly special resort offers a perfect location for an authentic Hawaiian experience. Most of the resort overlooks the ocean and feature beautiful colours and prints created by renowned Hawaii designer, Sig Zane. Another highlight is the fantasy pool, set on several different levels and dramatically nestled along the ocean’s lava cliffs — it really is unequalled in all of Hawaii, something we don’t say lightly! There’s also the Manta Ray Super Slide — not for the faint-hearted! For something a little more sedate, head to the Hoola Spa — ‘hoola’ means to heal and you’ll certainly come away feeling that way. Using a mix of cultural traditions, treat yourself to a massage, facial or body treatment — the spa is also home to the Himalayan Salt Room, the first in Hawaii. For oceanfront island-inspired dining, Rays on the Bay is the place to be. Alternatively, there’s Ainakai, where ‘land and sea meet’ to bring you sumptuous buffet delights. Come sundown the pace is just as lively with live music to tap your toes to.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Restaurant

Where is it

Overlooking Keauhou Bay, on the Big Island, a 5-minute drive from Kona Town.

Hotel information

509 rooms and suites. All of which are air-conditioned with a balcony or patio, satellite TV, telephone, WiFi*, mini-bar, tea/coffee maker, safe, hairdryer, iron and board. Mountain View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Partial Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean Front Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana Suite with master en-suite bedroom with 1 king-size bed, sofa bed and separate living area, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Rays on the Bay (dinner only), Ainaki, (breakfast only), Holua Bar and Lounge, Keauhou Coffee Company, Multi-level system of swimming pools with waterslide and childrens section. 2 whirlpools. 24-hour fitness centre. Spa*. Water sports including snorkelling, diving and deep-sea fishing*. Tennis courts, basketball court. Regular evening entertainment. Complimentary WiFi. Laundry/dry cleaning service*. Room service*. Self-parking $15, valet parking $22, plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - WiFi in guest rooms and public areas of the resort - 1 Sig Zane designed tote bag per stay ($15 Retail Value) - Unlimited use of resort bicycles - Unlimited rentals of resort golf clubs - Unlimited use of resort binoculars for island site seeing - Cultural activities including Hula lessons, Lei making and Ukulele lessons - Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.) - Guided Cultural and Historical Tours of Keauhou Bay - Welcome greeting with shell Lei - Welcome Elixir upon arrival - Unlimited local and 1-800 calls, 30 minutes of long distance - Use of the Kailua-Kona Trolley - One additional bottle of water per room - Daily pool side mid-day refreshments - Hospitality Room to accommodate early arrivals and late departures with showers and changing room. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (991)
  • Very good (1156)
  • Average (692)
  • Poor (362)
  • Terrible (218)
Image of the Tripadvisor rating Disappointing

Mar 29, 2021 26betsye

We stayed at this hotel because it was one of two hotels on the island that accepted travelers who were waiting for their negative Covid 19 test results. It is a 30 minute drive from the airport and not within walking distance to anything. We checked in and were quarantined to our room even though only one person needed their results. The… Read more
We stayed at this hotel because it was one of two hotels on the island that accepted travelers who were waiting for their negative Covid 19 test results. It is a 30 minute drive from the airport and not within walking distance to anything. We checked in and were quarantined to our room even though only one person needed their results. The room was not up to the standards that most Sheraton's have. The bathroom mirror had spots on it. There was a towel bar only big enough for a towel and one half. The door had a fixture for a hook but no hook. After 45 minutes the Quarantine was removed because the negative results were received. We were free to leave the hotel but no one told us that due to Covid and while we were away from the room all day, housekeeping would not set foot in our room to make our beds and replenish coffee, cups and water. Besides this there was no cell service through the concrete block walls and the rug smelled like milldew. Pool end tables were not wiped down daily and not full service restaurant is available on the property. Not a relaxing vacation stay for the price you pay! Read less
Image of the Tripadvisor rating Excellent Stay; Excellent service

Mar 23, 2021 WoorldVoyager Kenner, Louisiana

From the front desk to housekeeping to the bellmen - everyone went out of his or her way to make our stay wonderful. Erica at the front desk and her manager kindly upgraded us to an ocean-view room in honor of our Marriott Bonvoy membership. The rooms are beautiful. I believe all the rooms have private balconies. The resort is absolutely… Read more
From the front desk to housekeeping to the bellmen - everyone went out of his or her way to make our stay wonderful. Erica at the front desk and her manager kindly upgraded us to an ocean-view room in honor of our Marriott Bonvoy membership. The rooms are beautiful. I believe all the rooms have private balconies. The resort is absolutely gorgeous - it was a great pleasure strolling through all the different park-like settings – the greenery, flowers, and birds chirping in the background – such a beautiful resort. We took advantage of the complimentary paddle-boat rentals, Lei Making classes, and manta talk, but the hotel has other activities which we did not join such as historic Keauhou land tours, hula classes, yoga, live music, etc. The resort fee includes other benefits such as enhanced wifi (which was well appreciated by my husband who had to join a couple of professional meetings), access to outdoor games, welcome Shell lei, welcome bag, and 2 complimentary water bottles per room. We had both breakfast and dinner at the hotel's dining restaurant, the "Wailele Cafe" and found the food delicious and beautifully presented (Seafood Chowder, Poke Bowl, Mac Nut Crusted Mahi Mahi, Farfalle Pasta with shrimp, etc. for dinner and vegetable omelets, Hawaiian Malasadas, pastries, croissants, coffee/tea etc. for breakfast). There is a grocery store called the "Holoholo" market in the hotel that appears to have everything a traveller would need at very reasonable price. One morning, we decided to explore a route an uber driver showed us that went from behind the hotel to the Keauhou Shopping Center in just 15-20 minutes walk. While there, we had savory crêpes breakfast at the "Peaberry and Gallette" at the shopping complex. Overall, we loved our stay at the Sheraton Kona Resort & Spa at Keauhou Bay. Read less
Image of the Tripadvisor rating Beautiful property but hotel rooms need total face lift.

Mar 22, 2021 marypA2913AS Compton, California

This was the third time staying at the Sheraton Kona Resort and Spa over the past 10 years. I love the location and grounds of this property. This property has the potential to be a luxury brand if they put some money back into it. The pool area is beautiful and the hotel was very clean. I was very disappointed that the rooms have not been updated… Read more
This was the third time staying at the Sheraton Kona Resort and Spa over the past 10 years. I love the location and grounds of this property. This property has the potential to be a luxury brand if they put some money back into it. The pool area is beautiful and the hotel was very clean. I was very disappointed that the rooms have not been updated since the first visit here. This hotel has so much potential but they really have not put anything into the hotel and my worries would be their star status could drastically fall below 3 if some improvements are not made soon. The bathroom tub was chipping and looked truly third world. It appeared it was touched up with enamel paint that just made it look terrible. I know Covid has not made it easy for any hotel but it's time to start thinking of the future and return this hotel to its former beauty. Read less
Image of the Tripadvisor rating Desperately needs work!

Mar 19, 2021 listwithlauren

I booked a night here before I flew back home only because of the manta ray night swim tour that is close to the hotel. I left beautiful Marriott Beach Club in Waikoloa to come down to this location and it has been one disappointment after another. I paid the same price I was paying at Waikoloa but I was getting a substandard experience. The hotel… Read more
I booked a night here before I flew back home only because of the manta ray night swim tour that is close to the hotel. I left beautiful Marriott Beach Club in Waikoloa to come down to this location and it has been one disappointment after another. I paid the same price I was paying at Waikoloa but I was getting a substandard experience. The hotel is in desperate need of a full overhaul. The public spaces are falling apart, the hallways and rooms smell musty and there is only one elevator for the whole building (all 3 wings). The first room I got smelled heavily of mold and mildew so I requested a different room. The next room I went to I couldn’t even get to because the floors were being painted in the hallways and it was blocked off. The next room they sent me to was facing the ocean (great view) BUT was right next to the pool where tons of kids were screaming and you could hear it from inside the room. There was a large stain on the bed covering. The next room they sent me to the a/c wasn’t working and they had to call maintenance. Even after they fixed the a/c the room still smells of mildew. The whole room needs to be redone. The smell has seeped into the carpet. For $360/night I expected the same hotel I just came from. Not this. Read less
Image of the Tripadvisor rating Awesome Paddleboardibng

Mar 12, 2021 Jode B Boulder, Colorado

When you stay at the Sheraton Kona Resort and Spa, you can book paddleboards for two hours for FREE! Shout out to Sam Coffey, Operations Manager at Keahou Bay Adventures located by the kiddie pool for amazing service with waivers, time set-up and great boards and paddles. Mahalo!