Sheraton Kona Resort at Keauhou Bay

Big Island, Hawaii

The hotel

Spanning 22-acres of oceanfront, adjacent to Keauhou Bay, this truly special resort offers a perfect location for an authentic Hawaiian experience. Most of the resort overlooks the ocean and feature beautiful colours and prints created by renowned Hawaii designer, Sig Zane. Another highlight is the fantasy pool, set on several different levels and dramatically nestled along the ocean’s lava cliffs — it really is unequalled in all of Hawaii, something we don’t say lightly! There’s also the Manta Ray Super Slide — not for the faint-hearted! For something a little more sedate, head to the Hoola Spa — ‘hoola’ means to heal and you’ll certainly come away feeling that way. Using a mix of cultural traditions, treat yourself to a massage, facial or body treatment — the spa is also home to the Himalayan Salt Room, the first in Hawaii. For oceanfront island-inspired dining, Rays on the Bay is the place to be. Alternatively, there’s Ainakai, where ‘land and sea meet’ to bring you sumptuous buffet delights. Come sundown the pace is just as lively with live music to tap your toes to.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Restaurant

Where is it

Overlooking Keauhou Bay, on the Big Island, a 5-minute drive from Kona Town.

Hotel information

509 rooms and suites. All of which are air-conditioned with a balcony or patio, satellite TV, telephone, WiFi*, mini-bar, tea/coffee maker, safe, hairdryer, iron and board. Mountain View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Partial Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean Front Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana Suite with master en-suite bedroom with 1 king-size bed, sofa bed and separate living area, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Rays on the Bay (dinner only), Ainaki, (breakfast only), Holua Bar and Lounge, Keauhou Coffee Company, Multi-level system of swimming pools with waterslide and childrens section. 2 whirlpools. 24-hour fitness centre. Spa*. Water sports including snorkelling, diving and deep-sea fishing*. Tennis courts, basketball court. Regular evening entertainment. Complimentary WiFi. Laundry/dry cleaning service*. Room service*. Self-parking $15, valet parking $22, plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - WiFi in guest rooms and public areas of the resort - 1 Sig Zane designed tote bag per stay ($15 Retail Value) - Unlimited use of resort bicycles - Unlimited rentals of resort golf clubs - Unlimited use of resort binoculars for island site seeing - Cultural activities including Hula lessons, Lei making and Ukulele lessons - Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.) - Guided Cultural and Historical Tours of Keauhou Bay - Welcome greeting with shell Lei - Welcome Elixir upon arrival - Unlimited local and 1-800 calls, 30 minutes of long distance - Use of the Kailua-Kona Trolley - One additional bottle of water per room - Daily pool side mid-day refreshments - Hospitality Room to accommodate early arrivals and late departures with showers and changing room. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (982)
  • Very good (1135)
  • Average (672)
  • Poor (342)
  • Terrible (199)
Image of the Tripadvisor rating Sheraton kona

Dec 4, 2019 saraswathik2018 Fremont, California

Not what we were expecting. Very basic. It has not been updated in years. Lobby is nice but rooms (we stayed in the more expensive premium rooms) are slightly better than a motel 6. Much better options are available nearer to the airport and restaurants. Restaurant in the resort is okay. I wouldn't stay here again.
Image of the Tripadvisor rating Frank Lloyd Wright Designed This Hotel

Dec 3, 2019 Traveler123020 Singapore, Singapore

We were on a manta snorkel trip, and when the guide told us the hotel had been designed by FLW, we stopped in after for dinner at Rays on the Bay. The design is really interesting and has an open air lobby with a pool and views. The grounds are lovely and there seems to be a lot of activities for kids and teens (although no sandy beach that we… Read more
We were on a manta snorkel trip, and when the guide told us the hotel had been designed by FLW, we stopped in after for dinner at Rays on the Bay. The design is really interesting and has an open air lobby with a pool and views. The grounds are lovely and there seems to be a lot of activities for kids and teens (although no sandy beach that we could find). The hotel has so much potential. The hotel needs to be updated and restored to it's original aesthetic - ex: the floors were painted and should be buffed and polished. They could do so much with the amazing architecture and mid-century modern architecture. If Marriott updates the hotel, hopefully the will hire architects and designers who understand how to properly renovate the buildings. Maybe they can even submit for the National Register for Historic Places. Read less
Image of the Tripadvisor rating ROACHES EVERYWHERE!

Dec 1, 2019 CRBKfromFL Orlando, Florida

This resorts is very dated and definitely in need of renovation, but the lack of maintenance has apparently resulted in a pest problem - including in the food service areas. The last of our many roach encounters ended when I woke up to a roach about a foot away from my face on the night stand!! So nasty! I managed to summon the presence of mind to… Read more
This resorts is very dated and definitely in need of renovation, but the lack of maintenance has apparently resulted in a pest problem - including in the food service areas. The last of our many roach encounters ended when I woke up to a roach about a foot away from my face on the night stand!! So nasty! I managed to summon the presence of mind to capture it under a glass. We also encountered roaches while eating dinner at Ray’s on the Bay and while sitting on our room’s balcony. The whole experience was awful! We will never go back. Read less
Image of the Tripadvisor rating Unless You're Willing To Chance A Ruined Vacation, Go Elsewhere

Nov 28, 2019 Ka6otm Gilbert, Arizona

By way of background, I have stayed at the Kona Sheraton every year for the last 8 years for 2 weeks each time. In that time, I wrote a couple of reviews that were good, but things have changed. The first 4 years were great. I booked an Ocean Front room for 2 weeks, got the room each year, loved it. The last 4 years things steadily went… Read more
By way of background, I have stayed at the Kona Sheraton every year for the last 8 years for 2 weeks each time. In that time, I wrote a couple of reviews that were good, but things have changed. The first 4 years were great. I booked an Ocean Front room for 2 weeks, got the room each year, loved it. The last 4 years things steadily went downhill, perhaps because of a change in Corporate Philosophy. I started having trouble getting an Ocean Front room in spite of having booked the room 11 months in advance, keeping an active credit card on file with them for any deposits they may have wanted and calling a couple of weeks in advance, not to mention spending $4K~$5K per year there. This last November they jerked me around for 40 minutes or so saying they had no Ocean Front rooms and tried to put me in a room on the ground floor facing the swimming pool. Ultimately I did get a Suite that was Ocean Front for the price of a regular room, but I almost walked out with the wife. When I complained to Corporate, they forwarded the complaint to the Kona Sheraton and the Sheraton said the best they could do is make a note that I wanted the Ocean Front Room I had booked so far in advance. They have been making a note that I wanted an Ocean Front Room that I had already booked for the last 4 years. It didn't work then and it wouldn't work in the future. So, I just severed an 8 year relationship with BonVoy and the Kona Sheraton and have found a much nicer, newer place with an Ocean Front View for less money and I'm guaranteed the place with no excuses when I arrive. Give it some thought. Read less
Image of the Tripadvisor rating Just ok

Nov 27, 2019 Regina W Grayslake, Illinois

I can’t say this was the best or worst place I’ve ever stay. Just OK. I liked the resort atmosphere and being older didn’t phase me. I loved the open air lobby and walking around the beautiful grounds early in the morning before it got crowded. I also like the Manta talk. It was very interesting and informative. Parking was expensive and FAR… Read more
I can’t say this was the best or worst place I’ve ever stay. Just OK. I liked the resort atmosphere and being older didn’t phase me. I loved the open air lobby and walking around the beautiful grounds early in the morning before it got crowded. I also like the Manta talk. It was very interesting and informative. Parking was expensive and FAR from the rooms. The concierge desk was terrible and learned my lesson about booking with a 3rd party. Completely misled when booking a $700 helicopter trip. The restaurants very overpriced with not very good food. I think it would have be better to stay closer to Kona as this is isolated and the restaurants really weren’t good. Would have been nice to have more dining options closer. Read less