Sheraton Kona Resort at Keauhou Bay

Big Island, Hawaii

The hotel

Spanning 22-acres of oceanfront, adjacent to Keauhou Bay, this truly special resort offers a perfect location for an authentic Hawaiian experience. Most of the resort overlooks the ocean and feature beautiful colours and prints created by renowned Hawaii designer, Sig Zane. Another highlight is the fantasy pool, set on several different levels and dramatically nestled along the ocean’s lava cliffs — it really is unequalled in all of Hawaii, something we don’t say lightly! There’s also the Manta Ray Super Slide — not for the faint-hearted! For something a little more sedate, head to the Hoola Spa — ‘hoola’ means to heal and you’ll certainly come away feeling that way. Using a mix of cultural traditions, treat yourself to a massage, facial or body treatment — the spa is also home to the Himalayan Salt Room, the first in Hawaii. For oceanfront island-inspired dining, Rays on the Bay is the place to be. Alternatively, there’s Ainakai, where ‘land and sea meet’ to bring you sumptuous buffet delights. Come sundown the pace is just as lively with live music to tap your toes to.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Restaurant

Where is it

Overlooking Keauhou Bay, on the Big Island, a 5-minute drive from Kona Town.

Hotel information

509 rooms and suites. All of which are air-conditioned with a balcony or patio, satellite TV, telephone, WiFi*, mini-bar, tea/coffee maker, safe, hairdryer, iron and board. Mountain View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Partial Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean Front Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana Suite with master en-suite bedroom with 1 king-size bed, sofa bed and separate living area, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Rays on the Bay (dinner only), Ainaki, (breakfast only), Holua Bar and Lounge, Keauhou Coffee Company, Multi-level system of swimming pools with waterslide and childrens section. 2 whirlpools. 24-hour fitness centre. Spa*. Water sports including snorkelling, diving and deep-sea fishing*. Tennis courts, basketball court. Regular evening entertainment. Complimentary WiFi. Laundry/dry cleaning service*. Room service*. Self-parking $15, valet parking $22, plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - WiFi in guest rooms and public areas of the resort - 1 Sig Zane designed tote bag per stay ($15 Retail Value) - Unlimited use of resort bicycles - Unlimited rentals of resort golf clubs - Unlimited use of resort binoculars for island site seeing - Cultural activities including Hula lessons, Lei making and Ukulele lessons - Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.) - Guided Cultural and Historical Tours of Keauhou Bay - Welcome greeting with shell Lei - Welcome Elixir upon arrival - Unlimited local and 1-800 calls, 30 minutes of long distance - Use of the Kailua-Kona Trolley - One additional bottle of water per room - Daily pool side mid-day refreshments - Hospitality Room to accommodate early arrivals and late departures with showers and changing room. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (934)
  • Very good (1101)
  • Average (639)
  • Poor (316)
  • Terrible (182)
Image of the Tripadvisor rating Staci Shelton

Apr 20, 2019 Staci S

I love this hotel, from the lei making classes to the luau. Everything was perfect for my 30th bday. Everyone was so friendly and accommodating. I will remember this trip forever. I can't remember everyone's name but all the staff deserve high praise for their professionalism and customer service. I can't say enough about their wonderful inviting… Read more
I love this hotel, from the lei making classes to the luau. Everything was perfect for my 30th bday. Everyone was so friendly and accommodating. I will remember this trip forever. I can't remember everyone's name but all the staff deserve high praise for their professionalism and customer service. I can't say enough about their wonderful inviting nature. I will be back. Read less
Image of the Tripadvisor rating Good place.

Apr 19, 2019 Fearless10667330716

Nice amenities, ie pool and view of ocean. Rooms are ok. Bathrooms are pretty dated and worn. If you rent a car, they will charge you $20 a day to park, the is also a daily "resort" fee. The added $50 per day was a surprise to me, so i wasn't thrilled.
Image of the Tripadvisor rating Lots good, some negatives

Apr 16, 2019 Bill B

Positives: It's a Sheraton, so you know the bed and linens are going to be great and it's going to be well serviced. Seeing the mantas just off the cliff is exciting. Rays on The Bay is a very good restaurant. Nice, pleasant staff. Good internet speed. The waterslide is excellent. Nice pools; the small one is specifically for adults. The… Read more
Positives: It's a Sheraton, so you know the bed and linens are going to be great and it's going to be well serviced. Seeing the mantas just off the cliff is exciting. Rays on The Bay is a very good restaurant. Nice, pleasant staff. Good internet speed. The waterslide is excellent. Nice pools; the small one is specifically for adults. The property is so big it never seemed overly crowded with people. There are beautiful gardens and a great site for a wedding. Many of the rooms have beautiful ocean/sunset views. It's close to tiny Keauhou Bay which has some sport businesses such as night snorkeling with the manta rays. Negatives: This is an out of the way location so I only suggest it if you have a car. The hotel is dated, and if you are fussy about a beautiful bathroom and new-looking carpeting, you will be disappointed. There is no beach, not even easy access to a beach (the sandy end of one pool is supposed to serve). You can't walk to any stores other than the small store inside the hotel. The self-parking is far from the rooms. (There is a charge for self-parking but that's normal at Hawaiian resorts). Despite those negatives, we would stay at this property again because the positives outweigh the negatives. Read less
Image of the Tripadvisor rating Top Service

Apr 16, 2019 22shell1961

Rays on the Bay...see the bartenders at work, why not try all the specialty drinks on the menu?? I dare you. Watch the Mantas while having dinner outside ocean side. Sunsets are amazing. Down the hill go on the Fairwinds excursion to Captain cook with breakfast and a BBQ and snorkeling! Sheraton, Great service, friendly and very clean.
Image of the Tripadvisor rating Not worth the cost

Apr 15, 2019 71harip

This hotel stay is not cheap. The amenities are very very limited. They have an over crowded pool. Staff are under trained and unpleasant. We came in for 4 nights. After the first day, we decided to move to Hilton resort. Stay at the Hilton to this hotel is day n night. Not at worth the cost. There are lot more options for cheaper price.