Sheraton Kona Resort at Keauhou Bay

Big Island, Hawaii

The hotel

Spanning 22-acres of oceanfront, adjacent to Keauhou Bay, this truly special resort offers a perfect location for an authentic Hawaiian experience. Most of the resort overlooks the ocean and feature beautiful colours and prints created by renowned Hawaii designer, Sig Zane. Another highlight is the fantasy pool, set on several different levels and dramatically nestled along the ocean’s lava cliffs — it really is unequalled in all of Hawaii, something we don’t say lightly! There’s also the Manta Ray Super Slide — not for the faint-hearted! For something a little more sedate, head to the Hoola Spa — ‘hoola’ means to heal and you’ll certainly come away feeling that way. Using a mix of cultural traditions, treat yourself to a massage, facial or body treatment — the spa is also home to the Himalayan Salt Room, the first in Hawaii. For oceanfront island-inspired dining, Rays on the Bay is the place to be. Alternatively, there’s Ainakai, where ‘land and sea meet’ to bring you sumptuous buffet delights. Come sundown the pace is just as lively with live music to tap your toes to.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Restaurant

Where is it

Overlooking Keauhou Bay, on the Big Island, a 5-minute drive from Kona Town.

Hotel information

509 rooms and suites. All of which are air-conditioned with a balcony or patio, satellite TV, telephone, WiFi*, mini-bar, tea/coffee maker, safe, hairdryer, iron and board. Mountain View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Partial Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean Front Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana Suite with master en-suite bedroom with 1 king-size bed, sofa bed and separate living area, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Rays on the Bay (dinner only), Ainaki, (breakfast only), Holua Bar and Lounge, Keauhou Coffee Company, Multi-level system of swimming pools with waterslide and childrens section. 2 whirlpools. 24-hour fitness centre. Spa*. Water sports including snorkelling, diving and deep-sea fishing*. Tennis courts, basketball court. Regular evening entertainment. Complimentary WiFi. Laundry/dry cleaning service*. Room service*. Self-parking $15, valet parking $22, plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - WiFi in guest rooms and public areas of the resort - 1 Sig Zane designed tote bag per stay ($15 Retail Value) - Unlimited use of resort bicycles - Unlimited rentals of resort golf clubs - Unlimited use of resort binoculars for island site seeing - Cultural activities including Hula lessons, Lei making and Ukulele lessons - Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.) - Guided Cultural and Historical Tours of Keauhou Bay - Welcome greeting with shell Lei - Welcome Elixir upon arrival - Unlimited local and 1-800 calls, 30 minutes of long distance - Use of the Kailua-Kona Trolley - One additional bottle of water per room - Daily pool side mid-day refreshments - Hospitality Room to accommodate early arrivals and late departures with showers and changing room. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1001)
  • Very good (1161)
  • Average (694)
  • Poor (364)
  • Terrible (220)
Image of the Tripadvisor rating Good for photos but prices were too high

Jul 26, 2021 krk91

We booked 2 partial clean view rooms in July for the family and felt the over $3500 for less than a week price tag was too high for that experience. The drive to the main restaurant and tourist district was also longer than we liked. The resort is great to take pictures.
Image of the Tripadvisor rating Beautiful resort right on the water

Jul 24, 2021 TravelingTammy1 Sioux Falls, South Dakota

Our family stayed here for 2 nights in June. We didn't choose the resort as our destination, but rather a place to stay when visiting Volcanoes National Park. The resort looked very nice online and was beautiful in person. We stayed in a large corner suite with 2 lanais that had stunning views. Everyone at the resort was very friendly. We did not… Read more
Our family stayed here for 2 nights in June. We didn't choose the resort as our destination, but rather a place to stay when visiting Volcanoes National Park. The resort looked very nice online and was beautiful in person. We stayed in a large corner suite with 2 lanais that had stunning views. Everyone at the resort was very friendly. We did not have a chance to enjoy the pool areas, but they looked amazing as well. Our days began with a cup of Kona coffee while watching the dolphins and manta rays. Perfection! Read less
Image of the Tripadvisor rating 5-star resort with some renovations

Jul 19, 2021 favetita Rohnert Park, California

Date: July 10-17, 2021 Traveling companions: Husband and 15 year old daughter Room #2204 Booked through a vacation package with Costco: included r/t air from SFO, full-size care rental, 7 night stay, resort fees, $100 resort credit, parking fees, $100 excursion fee (we didn't use). Location: the location of this resort, in our opinion, is… Read more
Date: July 10-17, 2021 Traveling companions: Husband and 15 year old daughter Room #2204 Booked through a vacation package with Costco: included r/t air from SFO, full-size care rental, 7 night stay, resort fees, $100 resort credit, parking fees, $100 excursion fee (we didn't use). Location: the location of this resort, in our opinion, is unrivaled. We loved that it was isolated from the busier, more touristy, hotels and resorts downtown making us feel like we were secluded amidst the natural beauty of the Hawaiian coast. No, there aren't any swimmable beaches nearby but that didn't bother us at all. The Resort is also the base of the Manta Pacific Research Foundation and where the Manta Learning Center is located. They have an observation deck where you can watch the snorkelers swim with the Mantas. Grounds: BEAUTIFUL. They've managed to keep the natural beauty intact with native flora and fauna growing out of lava rocks. Flower bearing trees are in abundance and you can enjoy their fragrance everywhere. We saw wild goats grazing in the area, mongoose running around, and cats. However, not once did we see animal feces anywhere they shouldn't be! The resort is huge so be prepared to do a lot of walking! The grounds are well maintained and we never saw any trash laying around. Facilities: Sheraton is built over land that use to be a sanctuary for Hawaiian natives. When the sanctuary was destroyed by natural elements, the architect who designed the resort (not originally a Sheraton), designed it with the same element as the santuary. Thus, looking at the building from above, you'll see a common open area in the middle and buildings connected from that open area (almost looking like a starfish). With the way the resort is designed, every room has a beautiful ocean or mountain view, or both. We used the gym almost every morning, At around 7 am, there were already quite a few people working out, reaching almost full "covid" capacity (not all machines are available for use in accordance with social distancing guidelines). The gym had all the right equipment for use: free weights, elliptical, treadmill, stationary bicycle, therapeutic balls. They provide towels and chilled bottles of water as well as towels and sprays to sanitize equipment after use. Room: this is where we saw the age of this resort. Our room in the Ahiahi (red) section is a full ocean view room. It's the first room in this section and overlooked the Manta Ray snorkeling area. It's also located on the 2nd floor so the lobby and gift shop is easy to access. We had 2 full size beds that were very comfortable, although smaller than what we're use to at home, one very large flat screen TV, pretty fast wi-fi (fast enough for us to stream movies from our laptop which we connected to the TV). The bathroom has one small counter (enough for 2 people to use simultaneously) and a separate toilet/shower area. The tub/shower is covered by a curved shower curtain/rod so it gives you more room to move around, plenty of tub rim space to store bottles for liquid soap, shampoo, and conditioners. The shower head is removable and can be handheld and adjusted for pressure. Unfortunately, the water pressure was never enough and the hot water was never hot enough at night. The room has a fairly large balcony and since our room was in the corner, we had a great view of the ocean, the observation deck, the gym, and the adult pool area. They need new furnishings in this room. The dresser drawers seemed haunted - they kept opening on their own. The closet is small and they don't provide enough hangers so we had to double up hanging our clothes. The closet also has a small safe. They provided us with one bottle of water but they have a water bottle filling station that we used - a lot! Besides, we brought reusable bottles from home to avoid filling this earth with more plastic. The room also has a Keurig single coffee cup maker and they provide Hawaiian blend coffee and Tea. The A/C is a little loud and since my body temp runs hot, I needed the temperature set no higher than 72 F, otherwise, I would melt. So, the a/c was constantly running. Restaurants: The Rays on the Bay is still closed. We only ate breakfast twice at the Wailele Cafe. It's pricey there. If not for our $100 resort credit, we wouldn't have eaten there. We bought a few sandwiches at the resort's gift shop and they were pretty good. Service: everyone we came in contact with (valet, front desk, room attendants, restaurant and pool waitstaff, activities) were such wonderfully welcoming and accommodating people). We didn't come across any single instance with anyone at this resort that didn't try to accommodate us in any way they could. For this alone, it's worth staying at this resort. The resort fee includes all kinds of amenities so be sure to reserve your spot for those. Pool: There's one large slide at the outdoor family pool area. The indoor adult-only pool is connected to the outdoor family pool. The pool area is beautiful and well-maintained and the outdoor pool has a gorgeous view of the ocean. There were always chairs available but we noticed during our early morning walk (at around 8 am), that people already reserved the best lounge chairs with towels and personal items even though there weren't any bodies in the pool. First come/first serve should require actual bodies instead of allowing people to wake up first thing in the morning to reserve those chairs when they aren't actually using them. Anyway, first world problem without entitlement attitudes. Enough of that. Yes, we would happily stay here again. Read less
Image of the Tripadvisor rating beautiful area

Jul 12, 2021 osuddg Broken Arrow, Oklahoma

This is a beautiful resort with a nice view of the ocean. The rooms were clean and spacious. The AC in our room was not working properly, so they allowed us to switch to a different room. even so, the AC didn't cool the room below 72 degrees. We loved watching the manta rays in the evening. Our biggest frustration was with the housekeeping… Read more
This is a beautiful resort with a nice view of the ocean. The rooms were clean and spacious. The AC in our room was not working properly, so they allowed us to switch to a different room. even so, the AC didn't cool the room below 72 degrees. We loved watching the manta rays in the evening. Our biggest frustration was with the housekeeping service. We had been getting daily housekeeping service and then the stopped with us telling us that they had changed to only on request. The pool area was beautiful and we enjoyed our time at the pool. Read less
Image of the Tripadvisor rating Great Location

Jul 11, 2021 Dr_Drew2 Huntington Beach, California

I stayed here for 2 nights in early June and overall had a really nice experience. I didn't find any of the covid-related restrictions to be unreasonable or a hinderance. Every staff person we encountered was very nice and helpful. I had a partial ocean view room that overlooked the main swimming pool with an ocean view looking to the south.… Read more
I stayed here for 2 nights in early June and overall had a really nice experience. I didn't find any of the covid-related restrictions to be unreasonable or a hinderance. Every staff person we encountered was very nice and helpful. I had a partial ocean view room that overlooked the main swimming pool with an ocean view looking to the south. Unfortunately the sunset wasn't viewable from the room, but there are plenty of places at the hotel to watch the sunset. The room was comfortable even though the hotel is dated and in need of refurbishment. There are so many picturesque places on the hotel grounds, and I spent one morning just walking around and enjoying the plants and the ocean. We tried to see the manta rays from the edge of the hotel one night, but didn't see any after waiting an hour. I really liked the fact that the hotel was away from the main town but close enough to drive up for lunch or dinner. The Keauhou area has a little shopping center with some shops and restaurants too. It's also a quick drive to lots of coffee plantations. I appreciated that they have a parking lot just for Marriott elite members that is close to the building. We really enjoyed the live music every night and we could hear it from our room. I would definitely return to this hotel. Read less