Sheraton Kona Resort at Keauhou Bay

Big Island, Hawaii

The hotel

Spanning 22-acres of oceanfront, adjacent to Keauhou Bay, this truly special resort offers a perfect location for an authentic Hawaiian experience. Most of the resort overlooks the ocean and feature beautiful colours and prints created by renowned Hawaii designer, Sig Zane. Another highlight is the fantasy pool, set on several different levels and dramatically nestled along the ocean’s lava cliffs — it really is unequalled in all of Hawaii, something we don’t say lightly! There’s also the Manta Ray Super Slide — not for the faint-hearted! For something a little more sedate, head to the Hoola Spa — ‘hoola’ means to heal and you’ll certainly come away feeling that way. Using a mix of cultural traditions, treat yourself to a massage, facial or body treatment — the spa is also home to the Himalayan Salt Room, the first in Hawaii. For oceanfront island-inspired dining, Rays on the Bay is the place to be. Alternatively, there’s Ainakai, where ‘land and sea meet’ to bring you sumptuous buffet delights. Come sundown the pace is just as lively with live music to tap your toes to.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Restaurant

Where is it

Overlooking Keauhou Bay, on the Big Island, a 5-minute drive from Kona Town.

Hotel information

509 rooms and suites. All of which are air-conditioned with a balcony or patio, satellite TV, telephone, WiFi*, mini-bar, tea/coffee maker, safe, hairdryer, iron and board. Mountain View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Partial Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean Front Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana Suite with master en-suite bedroom with 1 king-size bed, sofa bed and separate living area, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Rays on the Bay (dinner only), Ainaki, (breakfast only), Holua Bar and Lounge, Keauhou Coffee Company, Multi-level system of swimming pools with waterslide and childrens section. 2 whirlpools. 24-hour fitness centre. Spa*. Water sports including snorkelling, diving and deep-sea fishing*. Tennis courts, basketball court. Regular evening entertainment. Complimentary WiFi. Laundry/dry cleaning service*. Room service*. Self-parking $15, valet parking $22, plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - WiFi in guest rooms and public areas of the resort - 1 Sig Zane designed tote bag per stay ($15 Retail Value) - Unlimited use of resort bicycles - Unlimited rentals of resort golf clubs - Unlimited use of resort binoculars for island site seeing - Cultural activities including Hula lessons, Lei making and Ukulele lessons - Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.) - Guided Cultural and Historical Tours of Keauhou Bay - Welcome greeting with shell Lei - Welcome Elixir upon arrival - Unlimited local and 1-800 calls, 30 minutes of long distance - Use of the Kailua-Kona Trolley - One additional bottle of water per room - Daily pool side mid-day refreshments - Hospitality Room to accommodate early arrivals and late departures with showers and changing room. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (989)
  • Very good (1155)
  • Average (689)
  • Poor (360)
  • Terrible (218)
Image of the Tripadvisor rating WORST staff ever

Dec 13, 2020 121mich

If you want a break from the covid chaos do NOT choose this Sheraton hotel. What a disappointment to the brand name!! This sh**hole is falling apart all around them and no one seems to care to do any repairs. No staff will ever say hi or anything kind to any guest. Customer service doesnt exist anymore. The room was so filthy i had to run out the… Read more
If you want a break from the covid chaos do NOT choose this Sheraton hotel. What a disappointment to the brand name!! This sh**hole is falling apart all around them and no one seems to care to do any repairs. No staff will ever say hi or anything kind to any guest. Customer service doesnt exist anymore. The room was so filthy i had to run out the day i checked in and buy my own cleaning supplies. Dirty smeared walls, unswept, unmopped floors. Absolutely disgusting!! Read less
Image of the Tripadvisor rating Location location location

Nov 24, 2020 bbeene Warner Robins, Georgia

yes sir this hotel is old and was something else before the Marriott chain purchased but if you can overlook the dated aspect you will have a great time. It is reasonably priced and that isn't easy to find in Hawaii. It has some really great events happening on the grounds, which you can see from the comfort of the bar area, which also has live… Read more
yes sir this hotel is old and was something else before the Marriott chain purchased but if you can overlook the dated aspect you will have a great time. It is reasonably priced and that isn't easy to find in Hawaii. It has some really great events happening on the grounds, which you can see from the comfort of the bar area, which also has live music. It has a nice little golf shop in addition to a couple of others as well. Plus if you really get tired of these pleasantries, you can walk right across the street where you will find numerous cafes, restaurants, and shops of all kinds to amuse you to no end Read less
Image of the Tripadvisor rating Very Pleasant

Nov 10, 2020 bentprop Gainesville, Florida

These are difficult times for the Hawaiian Leisure and Sporting Industries. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. The grounds are immaculate,  the service impeccable. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds.  The beds are… Read more
These are difficult times for the Hawaiian Leisure and Sporting Industries. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. The grounds are immaculate,  the service impeccable. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds.  The beds are comfortable and the room has all the normal attributes. I would be remiss not to point out that the room is somewhat dated. Because of the Covid virus everything is not necessarily open like the poolside bar a negative. There is a family pool and an adult pool, both are very nice and you can get towels etc from the staff. I'm sure under pre-covid conditions the hotel was vibrant.  Read less
Image of the Tripadvisor rating Awesome experience

Nov 5, 2020 Chengchl San Jose, California

Just completed a five-night stay at this hotel. I have to say this is an amazing hotel and I highly recommend! The front desk and staff members are always nice and patient and ready to help. During our stay, the hotel was quite empty, not many guests here so all of rooms got upgraded. Many thanks for that. As a platinum member, I opted in… Read more
Just completed a five-night stay at this hotel. I have to say this is an amazing hotel and I highly recommend! The front desk and staff members are always nice and patient and ready to help. During our stay, the hotel was quite empty, not many guests here so all of rooms got upgraded. Many thanks for that. As a platinum member, I opted in breakfast instead of welcome points. The breakfast was intercontinental- a croissant, a muffin, choose of juice or other soft drink, cold boiled egg and choose of fruit (I always picked papaya. It was nice). Lounge was not open. There are two pools in the hotel ( for adults and for kids). We spent a lot of good time at pools and enjoyed the waterslide a lot (open from 11am to 6pm). The service at hotel is fabulous. Whenever I had requests through Marriott mobile app, they responded immediately. I really appreciate that. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. I really enjoyed my stay at Sheraton Kona and I highly recommend to you! Read less
Image of the Tripadvisor rating Low level of everything

Oct 31, 2020 805kathrinem

I am staying at this hotel right now, so I am describing the situation as it is. The hotel is not fully operating: the restaurants are closed, half staff is only presenting( and it is not best half unfortunately, especially on reception) So we are staying in oceanfront room 1411, it’s quite nice. The problem is that all off a sudden in the empty… Read more
I am staying at this hotel right now, so I am describing the situation as it is. The hotel is not fully operating: the restaurants are closed, half staff is only presenting( and it is not best half unfortunately, especially on reception) So we are staying in oceanfront room 1411, it’s quite nice. The problem is that all off a sudden in the empty hotel the reception staff decided to put a bunch of not well brought up or educated teenagers right in the next rooms. The noise they produced at night was so awful we had to report abuse. The next morning we tried to discuss the problem with the reception we were told there was anything wrong with this situation and if we want to change the room we should expect downgrade our room category in the empty hotel!!! While talking to not the very friendly front lady we found out that this crowd stayed for one night-they somehow decided to promote their staying and put them to this upscale room category no matter how uncomfortable other people will find themselves. So I definitely would not recommend anyone staying at this hotel right now. We booked it last minute now I understand why the price was that cheap. My advice just press harder on reception staff with better categories of rooms because unfortunately the concierge service is not operating so far and they do not know what they are doing Read less