Sheraton Kona Resort at Keauhou Bay

Big Island, Hawaii

The hotel

Spanning 22-acres of oceanfront, adjacent to Keauhou Bay, this truly special resort offers a perfect location for an authentic Hawaiian experience. Most of the resort overlooks the ocean and feature beautiful colours and prints created by renowned Hawaii designer, Sig Zane. Another highlight is the fantasy pool, set on several different levels and dramatically nestled along the ocean’s lava cliffs — it really is unequalled in all of Hawaii, something we don’t say lightly! There’s also the Manta Ray Super Slide — not for the faint-hearted! For something a little more sedate, head to the Hoola Spa — ‘hoola’ means to heal and you’ll certainly come away feeling that way. Using a mix of cultural traditions, treat yourself to a massage, facial or body treatment — the spa is also home to the Himalayan Salt Room, the first in Hawaii. For oceanfront island-inspired dining, Rays on the Bay is the place to be. Alternatively, there’s Ainakai, where ‘land and sea meet’ to bring you sumptuous buffet delights. Come sundown the pace is just as lively with live music to tap your toes to.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Restaurant

Where is it

Overlooking Keauhou Bay, on the Big Island, a 5-minute drive from Kona Town.

Hotel information

509 rooms and suites. All of which are air-conditioned with a balcony or patio, satellite TV, telephone, WiFi*, mini-bar, tea/coffee maker, safe, hairdryer, iron and board. Mountain View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Partial Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean Front Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana Suite with master en-suite bedroom with 1 king-size bed, sofa bed and separate living area, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Rays on the Bay (dinner only), Ainaki, (breakfast only), Holua Bar and Lounge, Keauhou Coffee Company, Multi-level system of swimming pools with waterslide and childrens section. 2 whirlpools. 24-hour fitness centre. Spa*. Water sports including snorkelling, diving and deep-sea fishing*. Tennis courts, basketball court. Regular evening entertainment. Complimentary WiFi. Laundry/dry cleaning service*. Room service*. Self-parking $15, valet parking $22, plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - WiFi in guest rooms and public areas of the resort - 1 Sig Zane designed tote bag per stay ($15 Retail Value) - Unlimited use of resort bicycles - Unlimited rentals of resort golf clubs - Unlimited use of resort binoculars for island site seeing - Cultural activities including Hula lessons, Lei making and Ukulele lessons - Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.) - Guided Cultural and Historical Tours of Keauhou Bay - Welcome greeting with shell Lei - Welcome Elixir upon arrival - Unlimited local and 1-800 calls, 30 minutes of long distance - Use of the Kailua-Kona Trolley - One additional bottle of water per room - Daily pool side mid-day refreshments - Hospitality Room to accommodate early arrivals and late departures with showers and changing room. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (984)
  • Very good (1144)
  • Average (675)
  • Poor (348)
  • Terrible (211)
Image of the Tripadvisor rating Not Worth a Try

Jan 17, 2020 AnujD171

This place is just deteriorating slowly into a motel. The resort is so damn beautiful and located in an area where not much else is, but they truly have 0 pride in their property. It feels like a step back into time. Nothing at this place has been changed and will probably change for the next decade. They clearly have enough occupation where they… Read more
This place is just deteriorating slowly into a motel. The resort is so damn beautiful and located in an area where not much else is, but they truly have 0 pride in their property. It feels like a step back into time. Nothing at this place has been changed and will probably change for the next decade. They clearly have enough occupation where they are pocketing money vs even thinking about putting it into the rooms or grounds. Lights out all around the property, random old furniture just hanging out around the property, paint peeling literally everywhere, fixtures broken and or very outdated. This property is very large, and clearly takes a lot to maintain, but with that said... PAINTING and maintaining is a day to day task. NOT a monthly, quarterly task. Their prices are ridiculous. Weathered the storm for 3 night and two different rooms. I don’t see any worth for my money spent. Read less
Image of the Tripadvisor rating Lovely rooms

Jan 17, 2020 curlyb2014 Potton

Lovely big rooms we were ocean side. Travelling from the UK we are not use to the resort fees and thought they were a little excessive,that said they have to be paid and so be it. Lovely views and spotting turtles just off the rocks was a lovely activity for us, sounds simple but very cool.
Image of the Tripadvisor rating Love our Kona!

Jan 17, 2020 RyanVonBily

PLEASE READ BEFORE BEING DISCOURAGED BY THE NEGATIVE REVIEWS! Yes... the rooms (especially the bathrooms) are a little outdated HOWEVER it was still VERY clean. I like to think of it as being ‘Hawaiian’ and not ‘Hollywood’. The cleaning staff were great and did an amazing job when we required some upkeep to our room. Rays on the Bay was… Read more
PLEASE READ BEFORE BEING DISCOURAGED BY THE NEGATIVE REVIEWS! Yes... the rooms (especially the bathrooms) are a little outdated HOWEVER it was still VERY clean. I like to think of it as being ‘Hawaiian’ and not ‘Hollywood’. The cleaning staff were great and did an amazing job when we required some upkeep to our room. Rays on the Bay was spectacular. We had the volcano shrimp which was to die for and the chefs special which were excellent also. The Haulu Bar by the pool was also very good and were very generous with their drinks. We had a few thing there but I suggest the burger. It was very tasty. The GROUNDS!! Unbelievable. The grounds were probably our favourite part of the resort/hotel. Very well kept, great basketball and tennis court but overall just lush and beautiful. The service was very good also. We were very happy with everyone from the front desk to the maintenance and cleaning staff. All we (wife and I) can say is that we were a little discouraged when reading the negative reviews but we thought it was great. From the moment we arrived to the moment we left, we don’t have a bad thing to say. Remember, sometimes people’s expectations are ridiculous for the price they’re paying. If you want ‘Hollywood’ go stay at the Four Seasons and spend $1k a night (this was where the ‘private’ beach was that a certain amount of tourists can get a pass for every day). One tip... make sure you read what’s included with your resort fee because we didn’t take full advantage of it. Enjoy your stay and we hope you have a great time like we did :) Mahalo Ryan and Kathy - Calgary, Alberta Read less
Image of the Tripadvisor rating Just a little time in paradise

Jan 17, 2020 Marcelo F Province of Buenos Aires, Argentina

Superb, that´s the word that summarizes all what I felt during my vacations in KONA. Since we arrived the attention was really excelent. The check in process, the room, the reatarurant, all of them accomplished my expectatives. All the people working there very kínd. I sincerely recommend the place.
Image of the Tripadvisor rating Better than expected

Jan 13, 2020 clark l

Our stay here was also almost derailed by my wife reading negative reviews and second guessing decision to stay here. Our room was clean, no mold and everything worked. We liked the location of the hotel. The onsite market store had reasonable prices. Had dinner one night at Rays. Decent, expensive food, great views, poor service. Did not like… Read more
Our stay here was also almost derailed by my wife reading negative reviews and second guessing decision to stay here. Our room was clean, no mold and everything worked. We liked the location of the hotel. The onsite market store had reasonable prices. Had dinner one night at Rays. Decent, expensive food, great views, poor service. Did not like the resort fee and charge for parking. There is free parking on street. Had a late flight and asked for a late checkout. As a lowly silver elite I was given 1 pm and told it would cost $125 to stay til 5. Got a great deal on this hotel through a Delta vacation package. Would not go out of my way to stay here again but this hotel is OK if you get a good deal and arrive with reasonable expectations. Read less