Sheraton Kona Resort at Keauhou Bay

Big Island, Hawaii

The hotel

Spanning 22-acres of oceanfront, adjacent to Keauhou Bay, this truly special resort offers a perfect location for an authentic Hawaiian experience. Most of the resort overlooks the ocean and feature beautiful colours and prints created by renowned Hawaii designer, Sig Zane. Another highlight is the fantasy pool, set on several different levels and dramatically nestled along the ocean’s lava cliffs — it really is unequalled in all of Hawaii, something we don’t say lightly! There’s also the Manta Ray Super Slide — not for the faint-hearted! For something a little more sedate, head to the Hoola Spa — ‘hoola’ means to heal and you’ll certainly come away feeling that way. Using a mix of cultural traditions, treat yourself to a massage, facial or body treatment — the spa is also home to the Himalayan Salt Room, the first in Hawaii. For oceanfront island-inspired dining, Rays on the Bay is the place to be. Alternatively, there’s Ainakai, where ‘land and sea meet’ to bring you sumptuous buffet delights. Come sundown the pace is just as lively with live music to tap your toes to.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Restaurant

Where is it

Overlooking Keauhou Bay, on the Big Island, a 5-minute drive from Kona Town.

Hotel information

509 rooms and suites. All of which are air-conditioned with a balcony or patio, satellite TV, telephone, WiFi*, mini-bar, tea/coffee maker, safe, hairdryer, iron and board. Mountain View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Partial Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean Front Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana Suite with master en-suite bedroom with 1 king-size bed, sofa bed and separate living area, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Rays on the Bay (dinner only), Ainaki, (breakfast only), Holua Bar and Lounge, Keauhou Coffee Company, Multi-level system of swimming pools with waterslide and childrens section. 2 whirlpools. 24-hour fitness centre. Spa*. Water sports including snorkelling, diving and deep-sea fishing*. Tennis courts, basketball court. Regular evening entertainment. Complimentary WiFi. Laundry/dry cleaning service*. Room service*. Self-parking $15, valet parking $22, plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - WiFi in guest rooms and public areas of the resort - 1 Sig Zane designed tote bag per stay ($15 Retail Value) - Unlimited use of resort bicycles - Unlimited rentals of resort golf clubs - Unlimited use of resort binoculars for island site seeing - Cultural activities including Hula lessons, Lei making and Ukulele lessons - Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.) - Guided Cultural and Historical Tours of Keauhou Bay - Welcome greeting with shell Lei - Welcome Elixir upon arrival - Unlimited local and 1-800 calls, 30 minutes of long distance - Use of the Kailua-Kona Trolley - One additional bottle of water per room - Daily pool side mid-day refreshments - Hospitality Room to accommodate early arrivals and late departures with showers and changing room. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (945)
  • Very good (1113)
  • Average (642)
  • Poor (321)
  • Terrible (186)
Image of the Tripadvisor rating Classy full service hotel

Jun 13, 2019 FarAway694373

I stayed in room 1428 fronting Keauhou bay with a view of the ocean on one side and mountain on the other with a spectacular view of the sunrise from my 4th floor balcony. Huge 400 sf plus room, comfortable king sized bed, resort fee waived and free parking in huge parking lot. 2 free bottles of water daily. In room fridge and safe. Free daily… Read more
I stayed in room 1428 fronting Keauhou bay with a view of the ocean on one side and mountain on the other with a spectacular view of the sunrise from my 4th floor balcony. Huge 400 sf plus room, comfortable king sized bed, resort fee waived and free parking in huge parking lot. 2 free bottles of water daily. In room fridge and safe. Free daily newspaper (saw Japanese newspaper in the lobby so you know many Japanese visitors frequent this hotel which means it's first class). Lots of drawer space. Bathroom and toilet separated from sink area. Roomy closet. Many extra towels to bring to the swimming pool. Many TV channels to choose from but ballgames blacked out. Old plumbing, weak shower spray but otherwise Ok. Ice making machine next to my room. Didn't eat at restaurant, but saw it almost empty at dinner time. Ate out at Keauhou shopping center on a steep rise minutes away by car above the hotel with a breathtaking view to kill for. Drank and dined at The Bait Shop with friends. Filled my other needs at the KTA market and Longs Drugs there. Hawaiian takeout place close by for lunch. Going back to the hotel, front desk service prompt and friendly. Free juices available throughout. Hotel pricey but away from the maddening crowds so it's peaceful and quiet. Purple orchids on pillows and on bathroom towels upon check in. Hotel is so large (horizontally) took a while to figure out the spectacular oceanside lawn was on the Ground Floor, parking was on the 1st Floor and lobby was on the 2nd Floor. Maid service was prompt and quick. Asked for and provided extra toiletries. After 3 nights didn't want to leave. Would return in a New York Minute. Read less
Image of the Tripadvisor rating Beautiful Resort!

Jun 12, 2019 jeans151617 Oceanside, California

The hotel is very nice, and clean. We really enjoyed ourselves here. The ukulele, lei making and basic Hawaiian language classes were very informative and fun! My one complaint is that there were kids in the adults only pool and not one staff person pointed it out to that family. I do recommend this resort and would love to stay here again!
Image of the Tripadvisor rating Friendly, clean, a little dated

Jun 6, 2019 hdwing Karratha, Australia

We started our 3 island holiday here at the Sheraton Kona. Yes the hotel is definitely dated but nice size clean room, lovely grounds and nice staff. Unfortunately no beach access but it was a perfect spot to stay to do a Manta ray snorkel, and how amazing that was, as you snorkel right out the front of the resort. For us it was a bit out of the… Read more
We started our 3 island holiday here at the Sheraton Kona. Yes the hotel is definitely dated but nice size clean room, lovely grounds and nice staff. Unfortunately no beach access but it was a perfect spot to stay to do a Manta ray snorkel, and how amazing that was, as you snorkel right out the front of the resort. For us it was a bit out of the way had to drive everywhere but it wasn’t a big issue as long as you have your own transport. Read less
Image of the Tripadvisor rating A Beautiful Resort - with potential to be great

Jun 6, 2019 DrNickatNite Spartanburg, South Carolina

The location, layout, and design of this resort is excellent. It is, quite simply, a beautiful spot. The pools, lounging areas, and walking trails are perfectly situated. And the regular appearance of the Manta Rays is awe-inspiring. You will note in your reading that the property is "mature," and possibly expecting improvements. I hope so. This… Read more
The location, layout, and design of this resort is excellent. It is, quite simply, a beautiful spot. The pools, lounging areas, and walking trails are perfectly situated. And the regular appearance of the Manta Rays is awe-inspiring. You will note in your reading that the property is "mature," and possibly expecting improvements. I hope so. This resort is worth the investment. The service, overall was very good, but uneven. Check-in experience was subpar (you'd think, with first impressions, etc., that would not be the weak spot;) otherwise, very friendly and professional staff. I did note, upon preparing to check out, one spot had been missed in room cleaning, but overall good housekeeping. You will also note comments on the price. Yes - there is a resort fee of $30/day - which is worth it on the days you stay on site and lounge by the pool and enjoy the free fresh fruit, frozen treats, and massages. One the days you are off site, not so much. Yes, the restaurants are a bit pricy, but the food was very good, and you are paying for the convenience of staying on property. (I now wish we had spent more days chilling on site.) We chose NOT to rent a car and park - so we avoided the parking fee you will read about. I recommend taking a van tour of the island, and just using Uber to get to restaurants and shopping nearby. If the property is renovated, and if the service is tightened up a bit, this resort would move up to the great category! Read less
Image of the Tripadvisor rating LMahuna

Jun 5, 2019 Adventurer666410

This is our pick for a stay-cation. Kicking off the start to summer, enjoyed a beautiful day next to the pool. Keauhou Bay Adventures helped pick out a cabana for me to relax under while the kids rode the giant slide. Service was outstanding. If you are looking for more adventure than just a day at the pool, Bruce and the crew can also help… Read more
This is our pick for a stay-cation. Kicking off the start to summer, enjoyed a beautiful day next to the pool. Keauhou Bay Adventures helped pick out a cabana for me to relax under while the kids rode the giant slide. Service was outstanding. If you are looking for more adventure than just a day at the pool, Bruce and the crew can also help arrange snorkeling tours or an experience to see/swim with the manta rays. Read less