Sheraton Kona Resort at Keauhou Bay

Big Island, Hawaii

The hotel

Spanning 22-acres of oceanfront, adjacent to Keauhou Bay, this truly special resort offers a perfect location for an authentic Hawaiian experience. Most of the resort overlooks the ocean and feature beautiful colours and prints created by renowned Hawaii designer, Sig Zane. Another highlight is the fantasy pool, set on several different levels and dramatically nestled along the ocean’s lava cliffs — it really is unequalled in all of Hawaii, something we don’t say lightly! There’s also the Manta Ray Super Slide — not for the faint-hearted! For something a little more sedate, head to the Hoola Spa — ‘hoola’ means to heal and you’ll certainly come away feeling that way. Using a mix of cultural traditions, treat yourself to a massage, facial or body treatment — the spa is also home to the Himalayan Salt Room, the first in Hawaii. For oceanfront island-inspired dining, Rays on the Bay is the place to be. Alternatively, there’s Ainakai, where ‘land and sea meet’ to bring you sumptuous buffet delights. Come sundown the pace is just as lively with live music to tap your toes to.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis
  • Restaurant

Where is it

Overlooking Keauhou Bay, on the Big Island, a 5-minute drive from Kona Town.

Hotel information

509 rooms and suites. All of which are air-conditioned with a balcony or patio, satellite TV, telephone, WiFi*, mini-bar, tea/coffee maker, safe, hairdryer, iron and board. Mountain View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Partial Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean View Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ocean Front Room with 1 king-size bed or 2 double beds, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana Suite with master en-suite bedroom with 1 king-size bed, sofa bed and separate living area, sleeps maximum 3 adults or 2 adults and 2 children (2-12 years).

Rays on the Bay (dinner only), Ainaki, (breakfast only), Holua Bar and Lounge, Keauhou Coffee Company, Multi-level system of swimming pools with waterslide and childrens section. 2 whirlpools. 24-hour fitness centre. Spa*. Water sports including snorkelling, diving and deep-sea fishing*. Tennis courts, basketball court. Regular evening entertainment. Complimentary WiFi. Laundry/dry cleaning service*. Room service*. Self-parking $15, valet parking $22, plus tax per day (payable locally, subject to change).

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - WiFi in guest rooms and public areas of the resort - 1 Sig Zane designed tote bag per stay ($15 Retail Value) - Unlimited use of resort bicycles - Unlimited rentals of resort golf clubs - Unlimited use of resort binoculars for island site seeing - Cultural activities including Hula lessons, Lei making and Ukulele lessons - Unlimited use of lawn games (bocci ball, lawn darts, ladder ball, etc.) - Guided Cultural and Historical Tours of Keauhou Bay - Welcome greeting with shell Lei - Welcome Elixir upon arrival - Unlimited local and 1-800 calls, 30 minutes of long distance - Use of the Kailua-Kona Trolley - One additional bottle of water per room - Daily pool side mid-day refreshments - Hospitality Room to accommodate early arrivals and late departures with showers and changing room. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (966)
  • Very good (1124)
  • Average (659)
  • Poor (334)
  • Terrible (194)
Image of the Tripadvisor rating Slower than slow

Aug 21, 2019 benbQ4580LA

Absolutely horribly lengthy check in and front desk process. 40 minutes just to get my key recoded since it didnt work. Staff are friendly, just slow. Part if the slowness is a result of them giving first class treatment to each customer they are working with. Just doesn't seem to be any urgency or efficiency and sometimes seems to be… Read more
Absolutely horribly lengthy check in and front desk process. 40 minutes just to get my key recoded since it didnt work. Staff are friendly, just slow. Part if the slowness is a result of them giving first class treatment to each customer they are working with. Just doesn't seem to be any urgency or efficiency and sometimes seems to be understaffed during peak times. Property itself is ok. Beautiful views to be sure and a nice pool area. A/C blows nice and cold and beds and pillows are comfortable. Read less
Image of the Tripadvisor rating Sheraton Kona is AMAZING!!

Aug 20, 2019 808nlc Honolulu, Hawaii

This property is BEAUTIFUL! The employees are so FRIENDLY AND PROFESSIONAL! The rooms are CLEAN and WELL MAINTAINED! We made a reservation at 5:30 while leaving the Hilton waikoloa because of the disgusting room and the bad service. I spoke with front desk manager Kamu during the 35 minute drive from waikoloa to the Sheraton to confirm I… Read more
This property is BEAUTIFUL! The employees are so FRIENDLY AND PROFESSIONAL! The rooms are CLEAN and WELL MAINTAINED! We made a reservation at 5:30 while leaving the Hilton waikoloa because of the disgusting room and the bad service. I spoke with front desk manager Kamu during the 35 minute drive from waikoloa to the Sheraton to confirm I would be able to get a low floor room. He was so nice and professional! We arrived 45ish minutes later and checked into a beautiful third floor suite, with an extra large patio overlooking the ocean. The front desk associate -Ari- was so kind and professional. The layout of the buildings is a little complicated, but thankfully they give you a map and explain the best route to your room. The grounds are beautiful! The pools are large with lots of lounge chairs. The extra large slide looks so fun, although I didn't go on it. We had a great two nights and will definitely be back! Mahalo Sheraton Kona!! Read less
Image of the Tripadvisor rating Dated, overpriced and poor customer service

Aug 20, 2019 eddieg701 Hoylake, United Kingdom

We stayed here as part of our honeymoon and felt the service during our stay was really poor unfortunately. Some examples of this were from having to ring up to get our room turned over after waiting all day for it to be done, to waiting over 15mins for our drinks to arrive (after ordering) whilst eating at the restaurant (rays on the bay). On one… Read more
We stayed here as part of our honeymoon and felt the service during our stay was really poor unfortunately. Some examples of this were from having to ring up to get our room turned over after waiting all day for it to be done, to waiting over 15mins for our drinks to arrive (after ordering) whilst eating at the restaurant (rays on the bay). On one evening we were unable to get served at the Rays on the Bay for drinks (no space at the bar and the restaurant was an hour wait) so we went to the pool bar only to be told they’d closed and that Rays on the Bay would serve us but this was not the case. We ended up going to the on-site shop and buying drinks from there, just what you want to do on your honeymoon!!! On a separate occasion we went down to breakfast to find no one on the desk and no one to explain the process but still we were charged $80 for some bacon and eggs. We managed to eventually find a waitress but I wouldn’t expect to have to do this staying at a 4 star plus resort. Then to the smaller things of not really being welcomed on arrival, no recognition of our honeymoon to having to ask for the welcome Lei. It felt more like an apartment stay than a luxury resort with the customer service experience really lacking. Lots and lots of additional charges will be added during your stay; from the daily resort charge of $30 a day for what is effectively 2 bottles of water plus $20 a day for parking. I wouldn’t have minded paying the charges if you could see what you got for it but it was clear to see it was just another way for them to make money. The whole experience was pretty poorly especially compared to the other resorts we stayed at on our trip. The Sheraton really didn’t live up to its expectations. With this in mind I would avoid until the issues have been fixed. Our room was okay but very dated and you can see why they will be doing a refurb shortly. Hawaii and Big Island is amazing but was let down by this hotel. I don’t like to write negative reviews but felt this needed to be pointed out for others. Read less
Image of the Tripadvisor rating Daughter got married here

Aug 18, 2019 lashaundap2019

Hotel room was enjoyable, nice, clean. Staff was approachable and nice. Grounds were beautiful so much so that we didn’t want to go home. Kid friendly also. Loved the pool area. And the shuttle that took us to the shopping areas like Walmart, and bowling alley, movie theater as well.
Image of the Tripadvisor rating Lovely staff

Aug 17, 2019 Shigamm London, United Kingdom

The staff in here are very helpful, any query, small or large is dealt with in a professional manner. If you’re driving, I would recommend paying the extra few dollars to pay for valet parking, at the time of my visit it was $20 per day to park versus $27 for valet parking. The parking garage is a little walk away down a set of stairs. The… Read more
The staff in here are very helpful, any query, small or large is dealt with in a professional manner. If you’re driving, I would recommend paying the extra few dollars to pay for valet parking, at the time of my visit it was $20 per day to park versus $27 for valet parking. The parking garage is a little walk away down a set of stairs. The hotels pool is great, they provide you with as many towels per day that you need. The rooms are clean and our was of decent size, we were provided with a bottle of water each day as well which was helpful. Rays restaurant is good and provides goods views out to the ocean. They also shine bright lights after the sun has set to bring in manta rays so that you can catch glimpses of these beautiful creatures. The concierge service provided in the hotel are very helpful. We had MayLea help us with our tours she is very knowledgeable and provides good insights into the different activities on offer. Overall we had a great stay and would recommend this hotel. Read less