Sheraton Maui Resort & Spa

Maui, Hawaii

The hotel

A spectacular 23-acre oceanfront resort, the Sheraton Maui Resort & Spa really does boast the perfect picture-postcard setting. Welcoming you to a world of exotic charm and luxury, guest rooms are beautifully appointed and feature their own private lanai from which to enjoy stunning ocean views. There is much to enjoy here including a wide range of water sports and swimming in the hotel’s very own lagoon, which meanders through tropical gardens and under wooden bridges. There’s an outdoor Jacuzzi too, set amidst lava rock formations with waterfalls cascading either side of you – nothing less than bliss! You’re on holiday so a trip to the spa is a must, opting for a relaxing massage perhaps, guaranteed to soothe away any lingering cares, or a manicure and pedicure. A variety of restaurants will tempt you, including Teppan-yaki Dan, serving a fusion of delicious culinary traditions or feast on sumptuous buffet fare at the Black Rock Kitchen. For dining al-fresco, the Cliff Dive Grill is an open-air hotspot and a great place to cheer on the nightly torch lighting and cliff dive ceremony –a definite must-see!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Overlooking Ka‘anapali Beach, at Pu‘u Keka‘a (Black Rock).

Hotel information

508 rooms and suites on 6 floors. All of which are air-conditioned with balcony, satellite TV, telephone, high speed internet access, mini bar, fridge, tea/coffee maker, safety deposit boxes, hairdryer, iron and board. Most rooms have sea view. Resort View Room with 1 king-size bed or 2 double beds, sleeps up to 3 adults or 2 adults and 2 children (2-12 years).

Partial Ocean and Ocean View Rooms with 1 king-size bed or 2 double beds, sleeps up to 3 adults or 2 adults and 2 children (2-12 years).

Oceanfront Room with 1 king-size bed or 2 double beds, sleeps up to 3 adults or 2 adults and 2 children (2-12 years).

Deluxe Rooms are more spacious with 1 king-size bed or 2 double beds, sleeps up to 3 adults or 2 adults and 2 children (2-12 years).

Junior Suites with studio-style layouts, oversized sitting area and with 1 king-size bed, sleeps up to 3 adults or 2 adults and 2 children (2-12 years).

Ohana (family) Suites sleeps up to 5 adults.

Black Rock Kitchen (breakfast, lunch, dinner), Teppan-yaki Dan (dinner only), The Cliff Dive Grill (lunch, dinner), Mai Tai Bar. Black Rock Lounge Nightclub. Swimming pool. Outdoor Jacuzzi. Keiki (kids) pool. Fitness centre. The Spa at Black Rock*. Water sports including scuba diving, sailing, kayaking, deep sea fishing*. Hula lessons. Lei making. Ukulele lessons. Regular evening entertainment including nightly torch lighting and cliff dive ceremony. Tennis. Golf nearby*. Gift shop. WiFi available*. Laundry/dry cleaning service*. Room service*. Parking available*.

Resort fee from $35–$50 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - First night valet parking - Unlimited high-speed WiFi - Selected Hawaiian cultural daily activities - Adult pool floats - Signature logo Hawaiian tote bag - Preferred seating at Maui Nui Luau - One complimentary portrait session and 4x8 keepsake by a professional photographer - Starwood Maui scheduled Shuttle Service to Westin Maui Resort and Spa, Westin Ka'anapali Ocean Resort Villas, and downtown Lahaina. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2023)
  • Very good (1638)
  • Average (668)
  • Poor (287)
  • Terrible (215)
Image of the Tripadvisor rating Great snorkeling and Luau

Mar 20, 2019 LifetimeTitanium Dallas, Texas

The Sheraton property is a first-class resort with welcoming staff! Upon check in we were upgraded to an ocean view room due to my Marriott Titanium status, given complimentary valet parking, and complimentary breakfast. The bellman that helped us with our bags (his son is a pro surfer) was genuinely nice and gave us great advice for activities… Read more
The Sheraton property is a first-class resort with welcoming staff! Upon check in we were upgraded to an ocean view room due to my Marriott Titanium status, given complimentary valet parking, and complimentary breakfast. The bellman that helped us with our bags (his son is a pro surfer) was genuinely nice and gave us great advice for activities and eateries across the island. The pool and beach are the highlights of this property! The snorkeling along the rocks was lush with tropical fish and you can even cliff jump from the rock area. We highly recommend the luau; the show was wonderful. We opted for the cocktail option which is 1/3 the price of the full buffet option. The cocktails at the luau weren’t properly blended drinks but more on the sugary syrupy side. The breakfast buffet was delicious, the hotel offered fresh juices and an omelet station! Read less
Image of the Tripadvisor rating Beautiful Location

Mar 19, 2019 John S

Beautiful location; popular scuba diving area right in front of the Resort. Great food and drinks. This resort is located at the end of the chain of resorts on Kaanapali Beach; just a few minutes from LaHaina. Multi-levels to this resort; with wonderful sunsets right in front...
Image of the Tripadvisor rating Not worth the money

Mar 18, 2019 athertoncalifornia Atherton, California

We first visited the Sheraton Maui 25 years ago and have stayed there more than 20 times. Even though we go to Maui often, we hadn’t stayed there during the past few years, and decided to visit again. Front desk service is pretty bad. When we checked in, we were told that our room wasn’t ready and we would be called when it was. When we… Read more
We first visited the Sheraton Maui 25 years ago and have stayed there more than 20 times. Even though we go to Maui often, we hadn’t stayed there during the past few years, and decided to visit again. Front desk service is pretty bad. When we checked in, we were told that our room wasn’t ready and we would be called when it was. When we didn’t hear till 3:30pm, we called and couldn’t reach the front desk. Finally the operator said our room was ready and we picked up the keys. After taking our carryons to the room, the keys didn’t work. When we called the reception we were told it would take security 10-15 minutes to open the door for us. We had to walk all the way back to get our keys. The room furniture has been upgraded and were ok. Sound insulation is pretty bad as you can hear the noise from next door room and the corridor. If there are kids running, you get a very early wake up call. There aren’t enough pool chairs (the beach was seasonally washed out) so you either have to rush in the morning to reserve them or are out of lock. If you can get one they are comfortable. During check out there was an error in the bill which took two more attempts to fix. Bell desk staff is good. Overall it seems the number of staff was seriously reduced after the Marriott takeover. Read less
Image of the Tripadvisor rating The best spot on Kaanapali Beach!

Mar 15, 2019 Lukesprouddad Austin, Texas

We had a great first trip to Maui and a great experience at Sheraton Maui! We stayed in building two, fourth floor, right in the center. Our party included my wife and I and our two boys, 13 and 9. The view from the room was incredible. We could take in sunsets from our balcony and the luau that occurred twice during our stay. Beach: They… Read more
We had a great first trip to Maui and a great experience at Sheraton Maui! We stayed in building two, fourth floor, right in the center. Our party included my wife and I and our two boys, 13 and 9. The view from the room was incredible. We could take in sunsets from our balcony and the luau that occurred twice during our stay. Beach: They have lost some beach to erosion but its still the best! Great body surfing and boogie boarding and of course, really really good snorkeling. We saw tons of different fish and a turtle on our last day. We also had plenty of whale sightings from the grounds and a few jumps off of Black Rock. Room: we would prefer two queens rather than doubles for our family, but our room was still a positive for our trip. The beds were very comfortable, the room and balcony were of good size, shower head was great! All around solid! Bars: they offer some very reasonable drink prices during various happy hours. The kids really enjoyed the virgin lava flow and we enjoyed the regular version. Pools: the pool and grounds are beautiful! Really well kept! But the pool water this time of year is too cool for many to enjoy. It should be heated. The hot tub was outstanding! It's in a really cool rock enclosure and has plenty of room for lots of folks. Food: the sunset bar was great and we never had an issue getting a table. Great service, outstanding views. The breakfast buffet was fine. Room service was very fast and hit the spot for us several times. I'm holding back the fifth star due to pool temp and breakfast options, but they are still so close to getting it anyway. When we go back to Maui, this would be our spot again! Great job to the staff in all areas! Read less
Image of the Tripadvisor rating Still a Winner

Mar 10, 2019 SteveFromHenderson

Probably out sixth time at this hotel over the years. Clean, comfortable rooms, friendly and helpful staff. Best beach on Maui, and the entire United States. Breakfast buffet outstanding. Lunch limited; poolside food only. Visited at height of whale season and it was like a whale watch every day; sitting comfortably poolside or beachside and… Read more
Probably out sixth time at this hotel over the years. Clean, comfortable rooms, friendly and helpful staff. Best beach on Maui, and the entire United States. Breakfast buffet outstanding. Lunch limited; poolside food only. Visited at height of whale season and it was like a whale watch every day; sitting comfortably poolside or beachside and watching whales spout and breech all day, every day of our visit. Perfectly situated on beach/black rock for snorkeling, swimming, sunning, or just chilling. Read less