Sheraton Maui Resort & Spa

Maui, Hawaii

The hotel

A spectacular 23-acre oceanfront resort, the Sheraton Maui Resort & Spa really does boast the perfect picture-postcard setting. Welcoming you to a world of exotic charm and luxury, guest rooms are beautifully appointed and feature their own private lanai from which to enjoy stunning ocean views. There is much to enjoy here including a wide range of water sports and swimming in the hotel’s own lagoon, which meanders through tropical gardens and under wooden bridges. There’s an outdoor Jacuzzi too, set amidst lava rock formations with waterfalls cascading either side of you – nothing less than bliss! You’re on holiday so a trip to the spa is a must, opting for a relaxing massage perhaps, guaranteed to soothe away any lingering cares. A variety of restaurants will tempt you, including Teppan-yaki Dan, serving a fusion of delicious culinary traditions, or feast on globally-inspired sharing plates, along with cocktails and craft beers, at ROCKsalt. For dining al-fresco, the Cliff Dive Grill is an open-air hotspot and a great place to cheer on the nightly torch lighting and cliff dive ceremony — a definite must-see.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Overlooking Ka‘anapali Beach, at Pu‘u Keka‘a (Black Rock).

Hotel information

508 rooms and suites on 6 floors. All of which are air-conditioned with balcony, flat-screen TV, telephone, WiFi*, mini-fridge, tea/coffee-making facilities, safe, hairdryer, iron and board. Resort View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Partial Ocean and Ocean View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Oceanfront Room have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Deluxe Rooms are more spacious, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Junior Suites have studio-style layouts, with oversized sitting area and 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana (family) Suites are larger, with separate living room with sofa bed and 2 double beds in bedroom, sleeping maximum 5 adults.

ROCKsalt (open for breakfast, lunch and dinner), Teppan-yaki Dan (open for dinner only), The Cliff Dive Grill (open for lunch and dinner), Hank's Haute Dogs (open for lunch). Mai Tai Bar. Black Rock Lounge Nightclub. Swimming pool. Outdoor whirlpool. Keiki (kids) pool. Fitness centre. The Spa at Black Rock*. Water sports including scuba diving, sailing, kayaking, deep sea fishing*. Hula lessons, Lei making and ukulele lessons. Regular evening entertainment including nightly torch lighting and cliff dive ceremony. Tennis. Golf nearby*. Gift shop. WiFi*. Laundry/dry cleaning service*. Room service*. Self-parking $24, valet parking (first night complimentary) $32, plus tax per night (payable locally, subject to change).

Resort fee from $30–$40 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - First night valet parking - Unlimited high-speed WiFi - Selected Hawaiian cultural activities - Adult pool floats - Signature logo Hawaiian tote bag - One professional photographer session and keepsake - Scheduled shuttle service to Westin Maui Resort and Spa, Westin Ka'anapali Ocean Resort Villas, and downtown Lahaina – Daily marine educational talks and activities – Two eco-friendly refillable water pouches (water stations throughout hotel). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2058)
  • Very good (1666)
  • Average (685)
  • Poor (297)
  • Terrible (225)
Image of the Tripadvisor rating Beautiful hotel!

Jul 21, 2019 960barbarak Franklin Square, New York

We recently stayed at the Sheraton Maui Resort & Spa. In our opinion, the hotel is located on the best part of the beach in Kaanapali. Our room was a bit noisy because it was situated next to the elevator but we knew that going in and were given an option to relocate, but we chose to stay where we were. After a while we got used to it. The… Read more
We recently stayed at the Sheraton Maui Resort & Spa. In our opinion, the hotel is located on the best part of the beach in Kaanapali. Our room was a bit noisy because it was situated next to the elevator but we knew that going in and were given an option to relocate, but we chose to stay where we were. After a while we got used to it. The room was a nice size with a comfortable bed and decent sized refrigerator. The bathroom was adequate. The only problem with the shower was that it was difficult to contain the water inside of it and we had to use 2 towels to soak up the water after we showered. The beach was wide and beautiful with a great view of Black Rock. It was difficult to secure pool chairs in the shade so we gave up and rented small cabanas for $55 on a few days. The pool was great. The only really negative that we have is that the security around the pool at night is sorely lacking. We were harrassed by some local teenagers one night when returning from dinner as we passed through the pool area on the way to our room. We know that "kids will be kids", but it is really up to hotel management to ensure that guests are not subjected to this. Read less
Image of the Tripadvisor rating Extremely disappointed

Jul 20, 2019 KanikaBisht San Jose

We visited Maui for the very first time in July 2019 & decided to stay at Sheraton hotel & Spa at Kaanapali. It looks beautiful on the website and was a very expensive property at the time we booked so we expected only good things from the hotel. However when we actually got here we were more than disappointed ☹️ On arrival we were greeted with… Read more
We visited Maui for the very first time in July 2019 & decided to stay at Sheraton hotel & Spa at Kaanapali. It looks beautiful on the website and was a very expensive property at the time we booked so we expected only good things from the hotel. However when we actually got here we were more than disappointed ☹️ On arrival we were greeted with non attentive valet and hotel staff post which we were given a terrible room right at the end of a building next to an elevator. We are not fussy people so we settled in but unfortunately couldn’t sleep all night because of how loud the elevator was, so we requested the staff to move us to a different room the next day. We had tours booked everyday so the front desk told us to keep all our stuff packed in our room and they would move it for us. We trusted the hotel and packed all our stuff and left the room, came back in the evening to a different room. We didn’t really open and check our luggage because we assumed our things would have been moved without being opened. We continued our stay for the next 4 days and had a series of disappointing events at the hotel including being served cold,stale food in the restaurant including the black rock grill. When we were shifted to a new room it wasn’t clean and had a phone that wasn’t working. After repeated requests nothing was done about it and for every small thing we had to run to the front desk to talk to a staff member. Unfortunately the worst was yet to come, to our horror when we returned home after our stay at Maui all the shopping that we had done during our stay in Hawaii was missing. We had selected and bought souvenirs, gifts, jewelry , accessories, gifts worth more than 450$ and each and everything was missing from our luggage. Not just that even my kids boogie boards and digital books were gone too. As we unpacked we realized more stuff was gone, we couldn’t believe it. We immediately called the hotel and told them everything but the only answer we got was that sorry we didn’t find anything. I requested them to check again with room service or housekeeping but got no response. I also asked for the managers contact information but was given nothing. We are completely shocked and appalled at what happened with us. When you are traveling and pay money to stay in a reputed star hotel such as the Sheraton at kaanapali you don’t expect to keep a track of your items inside your luggage. You live with a certain trust that nobody would go through your bags and in case you are being moved within the hotel ALL YOUR ITEMS would be moved. We are very disappointed with our stay at this hotel and will make sure that we never return to stay here. Read less
Image of the Tripadvisor rating Good stay, but pool services need work.

Jul 17, 2019 b18bcivic Flower Mound, Texas

We visited for 8 days in June for a babymoon and overall we had a really good time. The resort is very pretty and in a good location north of Lahaina. The views from our oceanfront room were amazing and the room itself was quite nice. Staff throughout the resort were friendly and helpful. I had two things that really kept me from giving our… Read more
We visited for 8 days in June for a babymoon and overall we had a really good time. The resort is very pretty and in a good location north of Lahaina. The views from our oceanfront room were amazing and the room itself was quite nice. Staff throughout the resort were friendly and helpful. I had two things that really kept me from giving our stay a higher review. First off, most places that I'd read about the Sheraton talked about how great the snorkeling was around Black Rock beach. What I found was that the snorkeling was much better north of Black Rock at Kahekili and Kapalua beaches. I never saw a turtle at Black Rock and there just didn't seem to be anywhere near as many fish and coral at Black Rock when compared to the other beaches. So rather than get to snorkel straight off the hotel beach, we ended up traveling to get to where the better snorkeling was. The second issue was the pool area and pool services. If you didn't have towels down by 9am it was very hard to ever get a shaded spot at the pool. There seemed to be two reasons for this. First off, even though there were signs indicating items being removed after an hour, we never saw any staff removing items from chairs that went untouched for hours. And the second issue is that there was literally no one making sure that the people using the hotel chairs were actually hotel guests. We actually talked with people on two different days who were laying in chairs using the pool who we're even Sheraton guests. There are supposed to be wrist bands to indicate guests, but only 1 day did anyone actually give us wrist bands when we got towels in the morning. So the fact that I was paying to stay at the resort and knowing that people could walk right off the beach and use the same services for free was really off putting. That fact alone will make me not want to visit this property again as I could spend a lot less money and still take full advantage of the pool area. Read less
Image of the Tripadvisor rating Great location and amazing service

Jul 15, 2019 TONYIndianharbourbch Melbourne, Florida

This hotels service was amazing and the beach was amazing!! The rooms and food where great we would be back for sure. Great service and amenities for Titanium members. All the staff was very helpful and made our vacation very memorable
Image of the Tripadvisor rating Wonderful resort!

Jul 15, 2019 sarahsvermont18 Shelburne, Vermont

Loved our stay, so much to do here! An on site naturalist, great talks each day. Beautiful pool, beach is spectacular and a nightly cliff diver! Rooms are spacious with ocean views, easy access to the pool. Friendly staff!