Sheraton Maui Resort & Spa

Maui, Hawaii

The hotel

A spectacular 23-acre oceanfront resort, the Sheraton Maui Resort & Spa really does boast the perfect picture-postcard setting. Welcoming you to a world of exotic charm and luxury, guest rooms are beautifully appointed and feature their own private lanai from which to enjoy stunning ocean views. There is much to enjoy here including a wide range of water sports and swimming in the hotel’s own lagoon, which meanders through tropical gardens and under wooden bridges. There’s an outdoor Jacuzzi too, set amidst lava rock formations with waterfalls cascading either side of you – nothing less than bliss! You’re on holiday so a trip to the spa is a must, opting for a relaxing massage perhaps, guaranteed to soothe away any lingering cares. A variety of restaurants will tempt you, including Teppan-yaki Dan, serving a fusion of delicious culinary traditions, or feast on globally-inspired sharing plates, along with cocktails and craft beers, at ROCKsalt. For dining al-fresco, the Cliff Dive Grill is an open-air hotspot and a great place to cheer on the nightly torch lighting and cliff dive ceremony — a definite must-see.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Overlooking Ka‘anapali Beach, at Pu‘u Keka‘a (Black Rock).

Hotel information

508 rooms and suites on 6 floors. All of which are air-conditioned with balcony, flat-screen TV, telephone, WiFi*, mini-fridge, tea/coffee-making facilities, safe, hairdryer, iron and board. Resort View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Partial Ocean and Ocean View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Oceanfront Room have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Deluxe Rooms are more spacious, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Junior Suites have studio-style layouts, with oversized sitting area and 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana (family) Suites are larger, with separate living room with sofa bed and 2 double beds in bedroom, sleeping maximum 5 adults.

ROCKsalt (open for breakfast, lunch and dinner), Teppan-yaki Dan (open for dinner only), The Cliff Dive Grill (open for lunch and dinner), Hank's Haute Dogs (open for lunch). Mai Tai Bar. Black Rock Lounge Nightclub. Swimming pool. Outdoor whirlpool. Keiki (kids) pool. Fitness centre. The Spa at Black Rock*. Water sports including scuba diving, sailing, kayaking, deep sea fishing*. Hula lessons, Lei making and ukulele lessons. Regular evening entertainment including nightly torch lighting and cliff dive ceremony. Tennis. Golf nearby*. Gift shop. WiFi*. Laundry/dry cleaning service*. Room service*. Self-parking $24, valet parking (first night complimentary) $32, plus tax per night (payable locally, subject to change).

Resort fee from $30–$40 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - First night valet parking - Unlimited high-speed WiFi - Selected Hawaiian cultural activities - Adult pool floats - Signature logo Hawaiian tote bag - One professional photographer session and keepsake - Scheduled shuttle service to Westin Maui Resort and Spa, Westin Ka'anapali Ocean Resort Villas, and downtown Lahaina – Daily marine educational talks and activities – Two eco-friendly refillable water pouches (water stations throughout hotel). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2070)
  • Very good (1682)
  • Average (694)
  • Poor (303)
  • Terrible (229)
Image of the Tripadvisor rating Not my kinda place

Sep 19, 2019 kathybL5734MZ Albuquerque, New Mexico

If you want to sit on a grass lawn with cocktail service and watch kids jump off the rocks and ruin all the coral, this is the place for you. I am aware that the beach is public, but I don’t see the Hawaiian people trashing the environment. Welcome visitors, please come step on the coral, please drop your hair ties and plastic in our oceans. If… Read more
If you want to sit on a grass lawn with cocktail service and watch kids jump off the rocks and ruin all the coral, this is the place for you. I am aware that the beach is public, but I don’t see the Hawaiian people trashing the environment. Welcome visitors, please come step on the coral, please drop your hair ties and plastic in our oceans. If you truly want to enjoy this island, don’t stay here, it’s like the Sheraton in your local town, just has a beach I front of it. Read less
Image of the Tripadvisor rating Great resort

Sep 17, 2019 Juplov

The Sheraton is a nice hotel with very clean rooms, friendly staff, and a great location. We enjoyed our stay there and was pleasantly surprised at how much we enjoyed our stay. Their website does not do the property justice, especially when describing their pool. We would definitely stay there again.
Image of the Tripadvisor rating Beautiful property but inconsistent service

Sep 15, 2019 Yi J Los Angeles, California

Here for a wedding. The location and grounds of this hotel are just fantastic. Some of the staff are very friendly and nice. Now that being said, I’ve had a few encounters with staff that are completely aloof and unhelpful. It’s very disappointing. One staff at the bell desk in particular - I asked for a golf car to transport a group of us,… Read more
Here for a wedding. The location and grounds of this hotel are just fantastic. Some of the staff are very friendly and nice. Now that being said, I’ve had a few encounters with staff that are completely aloof and unhelpful. It’s very disappointing. One staff at the bell desk in particular - I asked for a golf car to transport a group of us, including a few elderly members, to the site of the wedding. And he told me he doesn’t have a golf car. So I asked him to call one. He did nothing and told me the golf cars are all busy and he doesn’t know when they can come over. I told him the groom’s mom is here and we really need to get to the wedding on time. He just give me the “that’s your problem” look! Completely horrible service. I pointed to one golf cart parked on the curbside- he said we can’t fit you all. And I just said why don’t you take the moms there. Rest of us can just walk. He reluctantly agreed and then went on to do something else without helping us! Are you serious here?! I had to ask another staff to help, who was great and told me the ride is short and he can just do two rounds. But this first guy?! He’s not fit for this job and needs to be fired. On a separate note I asked guest services for a comb- which took them a very long time to deliver so I had to leave for the wedding first. Only to come back and find they delivered it but left my door open for hours! Again absolutely unacceptable. This morning at breakfast- I had another unpleasant encounter where I tried to get some tea and the server I asked simply said ask your own server. I told him I’m not sure which one it is and he just left me there and went around his own business. By now I’m almost getting used to this horrible service but I do plan to return to Maui and I will be going to a different hotel. Read less
Image of the Tripadvisor rating I wish I had never booked this hotel

Sep 14, 2019 tyson2009 Ireland, West Virginia

We chose this hotel for the week of our wedding and I regret our choice. I don’t expect special treatment but of anytime in my life I would like to feel looked after by the hotel I chose for the week of my wedding. Unfortunately this hotel was a very bad choice! Even from check in I could sense the type of stay we were about to experience. The… Read more
We chose this hotel for the week of our wedding and I regret our choice. I don’t expect special treatment but of anytime in my life I would like to feel looked after by the hotel I chose for the week of my wedding. Unfortunately this hotel was a very bad choice! Even from check in I could sense the type of stay we were about to experience. The very first night we checked in we found 2 cockroaches in our room, and even worse our bed!! Nightmare start! It took 1.5 hours to move us to another room as staff were very slow in making this move happen. Everytime myself or my partner went to reception there was nobody there. Absolutely crazy for a property of this size. There were occasions where staff were in the back chatting and it was not their priority to come and assist guests. The sea was very dangerous and rough by this hotel and we found it quite scary the lack of lifeguards or signs or announcements. I would not have had a child at the beach here. In the lead up to the wedding we tried to book the dining under the stars, again this was a very arduous process and I wasn’t getting responses so we chose somewhere else. The day of my wedding I had an issue with my dress steamer. I rang for any help that might be offered. Absolutely no help! In general you do not feel looked after at this hotel and certainly not as bride & groom that’s for sure. Read less
Image of the Tripadvisor rating Great location. Hotel was nice but portion of hotel is under construction.

Sep 7, 2019 be664957 Queens, New York

My wife and I stayed at the Sheraton Maui for 6 nights. The hotel is in a great location. It is located right by Blackrock which has some very good snorkeling. The beach by the hotel is also very beautiful. The buffet breakfast that was included with our stay was adequate. There is currently some construction going on at the hotel that is creates… Read more
My wife and I stayed at the Sheraton Maui for 6 nights. The hotel is in a great location. It is located right by Blackrock which has some very good snorkeling. The beach by the hotel is also very beautiful. The buffet breakfast that was included with our stay was adequate. There is currently some construction going on at the hotel that is creates quite a bit of noise if you are by the pool. Other than that we enjoyed our stay there. Read less