Sheraton Maui Resort & Spa

Maui, Hawaii

The hotel

A spectacular 23-acre oceanfront resort, the Sheraton Maui Resort & Spa really does boast the perfect picture-postcard setting. Welcoming you to a world of exotic charm and luxury, guest rooms are beautifully appointed and feature their own private lanai from which to enjoy stunning ocean views. There is much to enjoy here including a wide range of water sports and swimming in the hotel’s own lagoon, which meanders through tropical gardens and under wooden bridges. There’s an outdoor Jacuzzi too, set amidst lava rock formations with waterfalls cascading either side of you – nothing less than bliss! You’re on holiday so a trip to the spa is a must, opting for a relaxing massage perhaps, guaranteed to soothe away any lingering cares. A variety of restaurants will tempt you, including Teppan-yaki Dan, serving a fusion of delicious culinary traditions, or feast on globally-inspired sharing plates, along with cocktails and craft beers, at ROCKsalt. For dining al-fresco, the Cliff Dive Grill is an open-air hotspot and a great place to cheer on the nightly torch lighting and cliff dive ceremony — a definite must-see.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Overlooking Ka‘anapali Beach, at Pu‘u Keka‘a (Black Rock).

Hotel information

508 rooms and suites on 6 floors. All of which are air-conditioned with balcony, flat-screen TV, telephone, WiFi*, mini-fridge, tea/coffee-making facilities, safe, hairdryer, iron and board. Resort View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Partial Ocean and Ocean View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Oceanfront Room have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Deluxe Rooms are more spacious, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Junior Suites have studio-style layouts, with oversized sitting area and 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana (family) Suites are larger, with separate living room with sofa bed and 2 double beds in bedroom, sleeping maximum 5 adults.

ROCKsalt (open for breakfast, lunch and dinner), Teppan-yaki Dan (open for dinner only), The Cliff Dive Grill (open for lunch and dinner), Hank's Haute Dogs (open for lunch). Mai Tai Bar. Black Rock Lounge Nightclub. Swimming pool. Outdoor whirlpool. Keiki (kids) pool. Fitness centre. The Spa at Black Rock*. Water sports including scuba diving, sailing, kayaking, deep sea fishing*. Hula lessons, Lei making and ukulele lessons. Regular evening entertainment including nightly torch lighting and cliff dive ceremony. Tennis. Golf nearby*. Gift shop. WiFi*. Laundry/dry cleaning service*. Room service*. Self-parking $26, valet parking (first night complimentary) $32, plus tax per night (payable locally, subject to change).

Resort fee from $30–$40 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - First night valet parking - Unlimited high-speed WiFi - Selected Hawaiian cultural activities - Adult pool floats - Signature logo Hawaiian tote bag - One professional photographer session and keepsake - Scheduled shuttle service to Westin Maui Resort and Spa, Westin Ka'anapali Ocean Resort Villas, and downtown Lahaina – Daily marine educational talks and activities – Two eco-friendly refillable water pouches (water stations throughout hotel). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
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  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2115)
  • Very good (1711)
  • Average (716)
  • Poor (321)
  • Terrible (243)
Image of the Tripadvisor rating Excellence in customer service !!

Apr 10, 2021 Explorer529340 Waxhaw, North Carolina

We stayed at the Sheraton Maui, and the hotel was just superb!! We had an issue with our room and James Castro went above and beyond to accommodate our stay. He is truly the the best in customer service I have ever seen in all of my past vacations. The resort was just spectacular. Food & Alcohol was perfect. We would love to stay at this hotel… Read more
We stayed at the Sheraton Maui, and the hotel was just superb!! We had an issue with our room and James Castro went above and beyond to accommodate our stay. He is truly the the best in customer service I have ever seen in all of my past vacations. The resort was just spectacular. Food & Alcohol was perfect. We would love to stay at this hotel again in the future. Read less
Image of the Tripadvisor rating James Family

Apr 6, 2021 northwbi

Greeted nicely at arrival, alleged a free upgrade to room that we had to drive to. Went to pools to find over 1/2 closed despite website saying they would be open 100% April. Pools finally opened on our last day, but were freezing from being just filled back up. Wife and daughter were always sick while in room, on our last night I began to… Read more
Greeted nicely at arrival, alleged a free upgrade to room that we had to drive to. Went to pools to find over 1/2 closed despite website saying they would be open 100% April. Pools finally opened on our last day, but were freezing from being just filled back up. Wife and daughter were always sick while in room, on our last night I began to smell mold smells in bed, pulled beds back to find black mold everywhere hidden by beds and nightstand. We booked this stay specifically for the pools that were closed, add the mold in, would not recommend. Read less
Image of the Tripadvisor rating Best Hotel in Maui

Apr 1, 2021 dmarcus19 Denver, Colorado

My Family and I Stayed at Sheraton Maui Resort and Spa for Spring Break in March 2021. First off, let me say that if you stay at any other Hotel on Kaanapali Beach you and your kids will be jealous of the people staying at that Sheraton. it is bar-none the best location on the beach and you will be looking at all the fun happening at Black Rock… Read more
My Family and I Stayed at Sheraton Maui Resort and Spa for Spring Break in March 2021. First off, let me say that if you stay at any other Hotel on Kaanapali Beach you and your kids will be jealous of the people staying at that Sheraton. it is bar-none the best location on the beach and you will be looking at all the fun happening at Black Rock from your hotel and wish you had stayed at the Sheraton. The hotel is beautiful, The views are West facing and spectacular, the Beach is awesome, there are no rocks as you go into the water, The snorkeling around black rock is fantastic, the waves are super fun, and watching everyone jump off Black rock will keep you entertained all day long. To top it off, Kaila, the Manager cares about her customers. I won't get into all the details but she saved our trip when we ran into trouble at the airport. Kaila, if you are reading this. THANK YOU! A true Vacation saver for us! I would highly recommend this hotel. David from Denver Read less
Image of the Tripadvisor rating Sheraton Maui

Mar 22, 2021 theycallmeivan Dallas, Texas

Beautiful property, perfect location! Spent 4 nights here with my family and stayed in the Lahaina Tower. Amazing ocean view with plenty of space for4 people. Friendly staff and clean room. I believe they are offering daily housekeeping service as we came back to our room to find it being serviced so we waited outside and took in more of the view.… Read more
Beautiful property, perfect location! Spent 4 nights here with my family and stayed in the Lahaina Tower. Amazing ocean view with plenty of space for4 people. Friendly staff and clean room. I believe they are offering daily housekeeping service as we came back to our room to find it being serviced so we waited outside and took in more of the view. Some property are based upon request so it was a nice surprise to have housekeeping. Can't wait to return!! Mahalo! Read less
Image of the Tripadvisor rating Fantastic Views and Beach

Mar 17, 2021 Papad Chicago, Illinois

Stayed in a corner suite on the 4th floor on the beach tower. Hotel is old and the room decor is tired but the room we had was built into black rock, super private and the oceanfront views went on forever. We have traveled a fair bit but have never experienced a view like this. Whales and spinner dolphins were easy to spot from the balcony. … Read more
Stayed in a corner suite on the 4th floor on the beach tower. Hotel is old and the room decor is tired but the room we had was built into black rock, super private and the oceanfront views went on forever. We have traveled a fair bit but have never experienced a view like this. Whales and spinner dolphins were easy to spot from the balcony. While the Kannapali beach is commercialized the sand and surf here were really nice. My son could just snorkel right off of the beach by black rock. He even dived from black rock. Breakfast options so so and dining we have not tried. We are still in Mauii and after staying in another place for a few days we plan to return to the Sheraton for our last week. We are working from here and the WiFi was great. All Covid precautions are in place. Read less