Sheraton Maui Resort & Spa

Maui, Hawaii

The hotel

A spectacular 23-acre oceanfront resort, the Sheraton Maui Resort & Spa really does boast the perfect picture-postcard setting. Welcoming you to a world of exotic charm and luxury, guest rooms are beautifully appointed and feature their own private lanai from which to enjoy stunning ocean views. There is much to enjoy here including a wide range of water sports and swimming in the hotel’s own lagoon, which meanders through tropical gardens and under wooden bridges. There’s an outdoor Jacuzzi too, set amidst lava rock formations with waterfalls cascading either side of you – nothing less than bliss! You’re on holiday so a trip to the spa is a must, opting for a relaxing massage perhaps, guaranteed to soothe away any lingering cares. A variety of restaurants will tempt you, including Teppan-yaki Dan, serving a fusion of delicious culinary traditions, or feast on globally-inspired sharing plates, along with cocktails and craft beers, at ROCKsalt. For dining al-fresco, the Cliff Dive Grill is an open-air hotspot and a great place to cheer on the nightly torch lighting and cliff dive ceremony — a definite must-see.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Overlooking Ka‘anapali Beach, at Pu‘u Keka‘a (Black Rock).

Hotel information

508 rooms and suites on 6 floors. All of which are air-conditioned with balcony, flat-screen TV, telephone, WiFi*, mini-fridge, tea/coffee-making facilities, safe, hairdryer, iron and board. Resort View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Partial Ocean and Ocean View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Oceanfront Room have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Deluxe Rooms are more spacious, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Junior Suites have studio-style layouts, with oversized sitting area and 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana (family) Suites are larger, with separate living room with sofa bed and 2 double beds in bedroom, sleeping maximum 5 adults.

ROCKsalt (open for breakfast, lunch and dinner), Teppan-yaki Dan (open for dinner only), The Cliff Dive Grill (open for lunch and dinner), Hank's Haute Dogs (open for lunch). Mai Tai Bar. Black Rock Lounge Nightclub. Swimming pool. Outdoor whirlpool. Keiki (kids) pool. Fitness centre. The Spa at Black Rock*. Water sports including scuba diving, sailing, kayaking, deep sea fishing*. Hula lessons, Lei making and ukulele lessons. Regular evening entertainment including nightly torch lighting and cliff dive ceremony. Tennis. Golf nearby*. Gift shop. WiFi*. Laundry/dry cleaning service*. Room service*. Self-parking $26, valet parking (first night complimentary) $32, plus tax per night (payable locally, subject to change).

Resort fee from $30–$40 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - First night valet parking - Unlimited high-speed WiFi - Selected Hawaiian cultural activities - Adult pool floats - Signature logo Hawaiian tote bag - One professional photographer session and keepsake - Scheduled shuttle service to Westin Maui Resort and Spa, Westin Ka'anapali Ocean Resort Villas, and downtown Lahaina – Daily marine educational talks and activities – Two eco-friendly refillable water pouches (water stations throughout hotel). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2126)
  • Very good (1716)
  • Average (722)
  • Poor (324)
  • Terrible (245)
Image of the Tripadvisor rating NOT Luxury. NOT Relaxing. Can they even call themselves a “resort”? Don’t waste your money here.

Aug 4, 2021 Accreditedfood

If you want to spend thousands of dollars to reach your vacation only to be once again woken up by lawnmowers and leaf blowers at 9AM… then this is the resort for you!!! I am appalled that they have lawn services working from 8AM -10AM at a RESORT… what do they think people are here to do?? The resort overall is seedy and run down. It is NOT… Read more
If you want to spend thousands of dollars to reach your vacation only to be once again woken up by lawnmowers and leaf blowers at 9AM… then this is the resort for you!!! I am appalled that they have lawn services working from 8AM -10AM at a RESORT… what do they think people are here to do?? The resort overall is seedy and run down. It is NOT luxury despite what they may say. This place is your run of the mill typical American family resort. Nothing special about it and in fact it’s rather repulsive and not an enjoyable place to be. There is no area for adults, so you’re constantly around screaming kids and music and noise, and the rooms are surprisingly loud as well (especially in the morning when they do lawn work). The staff is pleasant however, and the food is OK. The water is nice and so is the beach, but again, it’s FILLED with typical Americans and really is not a relaxing beach resort AT ALL. Read less
Image of the Tripadvisor rating Great views but beware of ants

Jul 31, 2021 LargeBucket Brooklyn, New York

Hawaii 2021, a month-long revenge travel with my small family of 3. My wife and I both are working from “home” with an impending work mandate to return to the office later this year. Our final hurrah. Check-In: Our trip brings us to Sheraton Maui for a ten-night stay. At the time of this review, we are on day 3. We reserved a standard room and… Read more
Hawaii 2021, a month-long revenge travel with my small family of 3. My wife and I both are working from “home” with an impending work mandate to return to the office later this year. Our final hurrah. Check-In: Our trip brings us to Sheraton Maui for a ten-night stay. At the time of this review, we are on day 3. We reserved a standard room and opted to use Marriott Suite Night Award(SNA) to see if we could land a 1-bedroom upgrade. We received notice 5 days before arrival that there was no availability for the upgrade, but they will check every day before we arrive. Understanding that Hawaii is currently in high tourist season we sort of expected that the upgrade wouldn’t be granted. We decided to see if we could upgrade to a larger room instead of a suite. Working remotely with a child under 2 years old and six hours difference (Eastern Time) can get pretty hectic. We could use every inch of space for separation. We had an option to use the SNA for a larger room but we noticed that we are already assigned to an upgraded room “Oceanfront, deluxe larger room”. We were very appreciative of the upgrade and decided not to apply the SNA to request for the same exact room, we just kept the request for the 1BR. Upon check in at arrival, we were told by staff that we were being issued the standard garden view smaller room. We were told that the room shown via the dashboard was not guaranteed despite it being shown as assigned. We were also told that many platinum members were also not provided any upgrade just like us due to the availability and the busy season. It was quite disappointing. This was the longest timespan (10days) where we will be remaining in one hotel. We understand it being super busy, however I’m upset with the transparency of the hotel and the system. We were led to believe that we were assigned to a superior room. We could have used the SNA to request the room if we would had known and had a higher chance to secure the room. The staff tried to check the system again and was able to get us a better view. Not exactly what we were expecting but there was nothing we can do. View: This was the first time we had stayed at the Sheraton Maui. We had stayed at all three Westin properties on the Ka’anapali side in prior trips. The view here is definitely the best. The black rock backdrop is majestic. Room: The room itself was a bit dated. The furniture provides ample space for clothing and storage for our long stay. However, the wood has warped/expanded in many areas. I’m unable to open the bottom drawer without applying heavy pressure. The door to the cabinet also opens every time I try to open the drawers. I concur with all the reviews regarding the carpet. It is stained in many areas and the color is not attractive. Pool: We were able to secure seating easily, although it was directly under the sun with no shade. It was enough for us as we just needed something to hold our belongings. The connected pool itself was great and my son enjoyed it very much. Dining: We have daily breakfast at the coral reef restaurant which is temporarily located to the Maui Ball Room. The servers are excellent and tentative. The food selection was decent; however, I wouldn’t pay the retail price if we didn’t have the platinum comp. We also had food at the cliff dive bar which was pricey but enjoyable. Ants: On our second day we found that a bag containing our food products has been covered with ants. We immediately placed the bag outside in the balcony. Unfortunately, we had to eventually throw everything out. We also found a few ants on the bed and in the garbage can. We went into deep clean mode for a few hours. We suspect that the country apple lotion my wife was using attracted the ants to the bed. We discontinued using scented products, ensure all trash is discarded outside, and stopped bringing take out or keep open products inside. These were extra protocols we were not expecting to have in place, this added extra layer of difficulty for us. We have another week remaining and will update with additional details if relevant. If you have any questions regarding the property, we are happy to find out for you. Read less
Image of the Tripadvisor rating Location, location, location

Jul 30, 2021 JMC_Chilli Madison, Wisconsin

Despite some minor issues (see below) this was an amazing stay. To be honest, the Sheraton could completely phone it in and still win just on location alone. Probably the best in the Hawaiin islands. The most swimable beach Ive ever been on. Perfect width, beautiful sand with very little coral where you can touch so now hurt toes. But the real gem… Read more
Despite some minor issues (see below) this was an amazing stay. To be honest, the Sheraton could completely phone it in and still win just on location alone. Probably the best in the Hawaiin islands. The most swimable beach Ive ever been on. Perfect width, beautiful sand with very little coral where you can touch so now hurt toes. But the real gem is Black Rock. The rock juts out into the ocean creating a great place for snorkeling, cliffdiving ( which is endelessly entertaining to watch if you are not brave enough). It is also has torches at night and a nightly cliff dive ceremony where a (slightly dated and colonialist gaze seeming - maybe? ) shirtless Hawaiin man runs around lighting torches and then dives off the cliff. And the snorkeling… never have I stayed literally feet from such good (not great… but pretty damn good) snorkeling. On a whim you are looking at turtles in ten minutes. The hotel: Good: - architechture - Lighting - Balconies - Well kept greennspace - Nice spa with reasonable (by rediculous Maui standards) prices. Bad: - Some areas of building are in need of TLC. The roof areas you see from floor landings were gross. The parking garage elevator is from the 80’s. - Slow check in after loooong day of travel - Broken footwash near beach entrance. Boo sandy feet. - Food: not enough choices, changing openess was confusing. Wayyy overpriced even for Hawaii. L - Not enough pool chairs. You shouldnt have to stress or pay for pool chairs. Boo. But in my experience this is an all too common problem across brands. - Had mechanical issues in my room (door card reader had to be replaced). - Room fridges are very weak. Barely cool. - Underside of pool bridges ugly and gross. Despite those nits I pick, the vibe of this place is pure bliss. If you can’t have a good time here you are crazy. Aloho! PS: pro tips 1) Valet is free the first night but not after. Take them up on it the first night with bags, etc. But then go move your car the next day to “self park” and save. 2) One way to avoid pool chair stress is to rent a Casabella for $60 a day (sests two) right after booking your trip. Do it early though to get best pick. Google “Sheraton Maui Poolside” to find the link to reserve them early. 3) Ask for Building 4. Longer walk to parking, but close to Black Rock, overlooks best part of the pool a d has the biggest balconies. Read less
Image of the Tripadvisor rating Great stay at the Sheraton Maui Resort!

Jul 20, 2021 Kmmo

We had a wonderful stay at the Sheraton in Maui and will definitely return to stay there on our next travels to Maui. Upon check-in we were greeted with the sweetest lady to check us in who was very personable. I told her we were on vacation to celebrate my daughter‘s high school graduation. She was very honest upon check in to let us know the… Read more
We had a wonderful stay at the Sheraton in Maui and will definitely return to stay there on our next travels to Maui. Upon check-in we were greeted with the sweetest lady to check us in who was very personable. I told her we were on vacation to celebrate my daughter‘s high school graduation. She was very honest upon check in to let us know the room that we were being given was not a great one given it was right next to the elevators, which on my Bonvoy list of requirements is a room not near an elevator since I’m a very light sleeper. She stated she would talk to her manager to see about getting us a better room the following day as they were sold out. She was right the first room was not great, however the room we were moved to the next day in building two was larger and just amazing with the views. We found the beds very comfortable the rooms are very clean and spacious. The best part was the view from the balcony it is one you can never get tired of and feel very grateful every time you open up those curtains and look out!! The pools were crowded we actually only went in them a few times and instead spent most of our time on the beach. We had a few meals at the cliff dive bar which were good for a quick lunch or easy dinner. I also enjoyed the Rise and Shine yoga class offered at the resort that we did outside with a wonderful instructor! What a great way to start the day! When we arrived in Maui, we went to Costco and bought chairs and umbrellas that we just planned on leaving there rather than having to rent them each day. It worked out perfectly. I would walk the beach each morning from one end of the resorts to the other and I have to say I feel the Sheraton had the best grounds of any of the hotels in the area. We will without a doubt stay at the Sheraton on our next trip to Maui. Read less
Image of the Tripadvisor rating Paradise on Points!

Jul 20, 2021 PGreg3 Rockville, Maryland

After waiting 2+ years for a family vacation, we booked Hawaii and spent 5 nights at the Sheraton Maui on rewards points. Our suite night upgrade cleared 5 days ahead of our check in and we got a deluxe ocean view room in building 2. Nice large room with a big lanai and beautiful view! We ordered lunch multiple times at the pool from the Cliff… Read more
After waiting 2+ years for a family vacation, we booked Hawaii and spent 5 nights at the Sheraton Maui on rewards points. Our suite night upgrade cleared 5 days ahead of our check in and we got a deluxe ocean view room in building 2. Nice large room with a big lanai and beautiful view! We ordered lunch multiple times at the pool from the Cliff dive bar; food was ok. We rented snorkel equipment from the Snorkel Store just one street up on the other side of the golf course. At $35/set for 10 days it was a great way to snorkel at black rock and beyond. The snorkeling was nice and watching the daring jump off the cliff with cheering from those below was entertaining! Fabulous location that was much quieter tucked away from the crowds of people filling the buildings closer to Whalers Village. The pools were very nice but plan to wake up early to secure chairs. We got ours between 6:30-7:00am every morning and it filled up by 7:30am. But don’t plan on dropping your stuff and coming back later - they tag chairs that are not occupied for an hour and will remove your belongings. Perks for Titanium Elite were great! Welcome gift of 1k points or breakfast for 2 each morning - we opted for breakfast and enjoyed a continental plate of pastries, yogurt, banana bread and fruit each morning. In addition, a surprise perk of free valet parking for our entire stay thanks to my status saved us $150! Beautiful grounds and friendly staff plus great perks for Bonvoy status made this a really enjoyable stay!!! Read less