Sheraton Maui Resort & Spa

We recently stayed at the Sheraton Maui Resort & Spa. In our opinion, the hotel is located on the best part of the beach in Kaanapali. Our room was a bit noisy because it was situated next to the elevator but we knew that going in and were given an option to relocate, but we chose to stay where we were. After a while we got used to it. The room was a nice size with a comfortable bed and decent sized refrigerator. The bathroom was adequate. The only problem with the shower was that it was difficult to contain the water inside of it and we had to use 2 towels to soak up the water after we showered. The beach was wide and beautiful with a great view of Black Rock. It was difficult to secure pool chairs in the shade so we gave up and rented small cabanas for $55 on a few days. The pool was great. The only really negative that we have is that the security around the pool at night is sorely lacking. We were harrassed by some local teenagers one night when returning from dinner as we passed through the pool area on the way to our room. We know that "kids will be kids", but it is really up to hotel management to ensure that guests are not subjected to this. Read less

We visited Maui for the very first time in July 2019 & decided to stay at Sheraton hotel & Spa at Kaanapali. It looks beautiful on the website and was a very expensive property at the time we booked so we expected only good things from the hotel. However when we actually got here we were more than disappointed ☹️ On arrival we were greeted with non attentive valet and hotel staff post which we were given a terrible room right at the end of a building next to an elevator. We are not fussy people so we settled in but unfortunately couldn’t sleep all night because of how loud the elevator was, so we requested the staff to move us to a different room the next day. We had tours booked everyday so the front desk told us to keep all our stuff packed in our room and they would move it for us. We trusted the hotel and packed all our stuff and left the room, came back in the evening to a different room. We didn’t really open and check our luggage because we assumed our things would have been moved without being opened. We continued our stay for the next 4 days and had a series of disappointing events at the hotel including being served cold,stale food in the restaurant including the black rock grill. When we were shifted to a new room it wasn’t clean and had a phone that wasn’t working. After repeated requests nothing was done about it and for every small thing we had to run to the front desk to talk to a staff member. Unfortunately the worst was yet to come, to our horror when we returned home after our stay at Maui all the shopping that we had done during our stay in Hawaii was missing. We had selected and bought souvenirs, gifts, jewelry , accessories, gifts worth more than 450$ and each and everything was missing from our luggage. Not just that even my kids boogie boards and digital books were gone too. As we unpacked we realized more stuff was gone, we couldn’t believe it. We immediately called the hotel and told them everything but the only answer we got was that sorry we didn’t find anything. I requested them to check again with room service or housekeeping but got no response. I also asked for the managers contact information but was given nothing. We are completely shocked and appalled at what happened with us. When you are traveling and pay money to stay in a reputed star hotel such as the Sheraton at kaanapali you don’t expect to keep a track of your items inside your luggage. You live with a certain trust that nobody would go through your bags and in case you are being moved within the hotel ALL YOUR ITEMS would be moved. We are very disappointed with our stay at this hotel and will make sure that we never return to stay here. Read less

We visited for 8 days in June for a babymoon and overall we had a really good time. The resort is very pretty and in a good location north of Lahaina. The views from our oceanfront room were amazing and the room itself was quite nice. Staff throughout the resort were friendly and helpful. I had two things that really kept me from giving our stay a higher review. First off, most places that I'd read about the Sheraton talked about how great the snorkeling was around Black Rock beach. What I found was that the snorkeling was much better north of Black Rock at Kahekili and Kapalua beaches. I never saw a turtle at Black Rock and there just didn't seem to be anywhere near as many fish and coral at Black Rock when compared to the other beaches. So rather than get to snorkel straight off the hotel beach, we ended up traveling to get to where the better snorkeling was. The second issue was the pool area and pool services. If you didn't have towels down by 9am it was very hard to ever get a shaded spot at the pool. There seemed to be two reasons for this. First off, even though there were signs indicating items being removed after an hour, we never saw any staff removing items from chairs that went untouched for hours. And the second issue is that there was literally no one making sure that the people using the hotel chairs were actually hotel guests. We actually talked with people on two different days who were laying in chairs using the pool who we're even Sheraton guests. There are supposed to be wrist bands to indicate guests, but only 1 day did anyone actually give us wrist bands when we got towels in the morning. So the fact that I was paying to stay at the resort and knowing that people could walk right off the beach and use the same services for free was really off putting. That fact alone will make me not want to visit this property again as I could spend a lot less money and still take full advantage of the pool area. Read less