Sheraton Maui Resort & Spa

Maui, Hawaii

The hotel

A spectacular 23-acre oceanfront resort, the Sheraton Maui Resort & Spa really does boast the perfect picture-postcard setting. Welcoming you to a world of exotic charm and luxury, guest rooms are beautifully appointed and feature their own private lanai from which to enjoy stunning ocean views. There is much to enjoy here including a wide range of water sports and swimming in the hotel’s own lagoon, which meanders through tropical gardens and under wooden bridges. There’s an outdoor Jacuzzi too, set amidst lava rock formations with waterfalls cascading either side of you – nothing less than bliss! You’re on holiday so a trip to the spa is a must, opting for a relaxing massage perhaps, guaranteed to soothe away any lingering cares. A variety of restaurants will tempt you, including Teppan-yaki Dan, serving a fusion of delicious culinary traditions, or feast on globally-inspired sharing plates, along with cocktails and craft beers, at ROCKsalt. For dining al-fresco, the Cliff Dive Grill is an open-air hotspot and a great place to cheer on the nightly torch lighting and cliff dive ceremony — a definite must-see.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Overlooking Ka‘anapali Beach, at Pu‘u Keka‘a (Black Rock).

Hotel information

508 rooms and suites on 6 floors. All of which are air-conditioned with balcony, flat-screen TV, telephone, WiFi*, mini-fridge, tea/coffee-making facilities, safe, hairdryer, iron and board. Resort View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Partial Ocean and Ocean View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Oceanfront Room have 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Deluxe Rooms are more spacious, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Junior Suites have studio-style layouts, with oversized sitting area and 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).

Ohana (family) Suites are larger, with separate living room with sofa bed and 2 double beds in bedroom, sleeping maximum 5 adults.

ROCKsalt (open for breakfast, lunch and dinner), Teppan-yaki Dan (open for dinner only), The Cliff Dive Grill (open for lunch and dinner), Hank's Haute Dogs (open for lunch). Mai Tai Bar. Black Rock Lounge Nightclub. Swimming pool. Outdoor whirlpool. Keiki (kids) pool. Fitness centre. The Spa at Black Rock*. Water sports including scuba diving, sailing, kayaking, deep sea fishing*. Hula lessons, Lei making and ukulele lessons. Regular evening entertainment including nightly torch lighting and cliff dive ceremony. Tennis. Golf nearby*. Gift shop. WiFi*. Laundry/dry cleaning service*. Room service*. Self-parking $24, valet parking (first night complimentary) $32, plus tax per night (payable locally, subject to change).

Resort fee from $30–$40 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - First night valet parking - Unlimited high-speed WiFi - Selected Hawaiian cultural activities - Adult pool floats - Signature logo Hawaiian tote bag - One professional photographer session and keepsake - Scheduled shuttle service to Westin Maui Resort and Spa, Westin Ka'anapali Ocean Resort Villas, and downtown Lahaina – Daily marine educational talks and activities – Two eco-friendly refillable water pouches (water stations throughout hotel). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2080)
  • Very good (1690)
  • Average (700)
  • Poor (308)
  • Terrible (235)
Image of the Tripadvisor rating Construction sounds and men watching

Nov 12, 2019 RKim17 Los Angeles, California

I planned a relaxing 8 day trip through Costco with my girlfriend only to be tormented by the constant noise of construction and massive crane outside of the patio. The workers can see straight into our window which makes us very uncomfortable. This was supposed to be a trip of a lifetime that’s now ruined and the team here can’t even provide any… Read more
I planned a relaxing 8 day trip through Costco with my girlfriend only to be tormented by the constant noise of construction and massive crane outside of the patio. The workers can see straight into our window which makes us very uncomfortable. This was supposed to be a trip of a lifetime that’s now ruined and the team here can’t even provide any solution to this. This is an active construction zone and it’s crazy that everyone’s wearing hard hats and we’re exposed underneath a heavy-lifting crane without any warning. Extreme poor planning by the Sheraton and unsafe to visit. To give perspective, we can reach out and touch the crane load from our balcony. Read less
Image of the Tripadvisor rating Expected much more for the price

Nov 10, 2019 brookechenault New Albany, Ohio

I will start of by saying this is a very nice resort with a great location. However, for the price, I was disappointed. First of all, there was loud construction going on directly underneath our room that started very early each morning. So when we wanted to sleep in past 8am on vacation, we could not. Another thing that was disappointing is our… Read more
I will start of by saying this is a very nice resort with a great location. However, for the price, I was disappointed. First of all, there was loud construction going on directly underneath our room that started very early each morning. So when we wanted to sleep in past 8am on vacation, we could not. Another thing that was disappointing is our TV in our room hardly worked the entire time. We stayed for 4 days and had to complain about the TV not turning on 3 separate occasions. The price of the room, plus the high parking cost and resort fees each night was not worth the experience we had. Read less
Image of the Tripadvisor rating Excellent

Nov 10, 2019 sstlouis Santa Clara, California

I read all of the recent reviews prior to coming here, but have to say I was pleasantly surprised NOT to experience most of the things everyone complained about recently. Here’s a list. *Customer service excellent. From the greeting with shell necklaces upon arrival, to check in with a host walking us toward our room, to all of the restaurant… Read more
I read all of the recent reviews prior to coming here, but have to say I was pleasantly surprised NOT to experience most of the things everyone complained about recently. Here’s a list. *Customer service excellent. From the greeting with shell necklaces upon arrival, to check in with a host walking us toward our room, to all of the restaurant staff. Every single person has been helpful and just plain friendly. I have not had the negative experience so many have included in their reviews. *Construction-true that I didn’t know the hotel was under construction until I read reviews here the hotel should warn guests upon booking. but so far during our stay it hadn’t been a problem. We arrived on. Thursday and stayed through Monday but haven’t heard much noise at all even though we are two floors below the new lobby where all the construction is taking place. And other than when we first arrived, we haven’t gone to the lobby anyway so seeing construction hasn’t been an issue. *Restaurants-only problem with the construction is that the the main dinner restaurant called Roksalt is also under construction so has been moved out at night to what is the Mai Tai bar during the day. That’s fine except it rained the night we tried to eat there so everyone was directed to the new RokSalt which is a pretty banquet type room where where breakfast is served. While it didn’t bother us - we stayed at the bar and at at the actual bar to avoid the rain - many couples walked up who were dressed up a bit and were looking for the restaurant and seemed confused and impatient. I can see why they were frustrated when they found out the restaurant wasn’t really a restaurant right now and had also moved. Still we ate from RokSalt bar at the bar in the rain and it was delicious! Same menu no matter where it was served. It’s all perspective I guess :) *the grounds-lovely! Green. Flowers. Lush. Birds. Right on the beach! *The room-I upgraded us spontaneously upon arrival to a walk-out first floor suite. It’s been worth every penny! A few feet from the pool which is easy access for the kids all day long. Can still see the beach, the sunset and sunrise. This property is big, but staying in this room has kept our world small next to the breakfast room, cliff dive bar, the beach and the walking trail. Perfect. An added bonus, the Friday night Luau was literally across from our room so we saved the money we had planned to spend going to the Luau and spent it on the room instead, and still watched the Luau from our porch! Room 1104-would recommend! I’ve seen others complain about the rooms but I think they’re great. Carpets are clean. Look recently renovated. Bathrooms nice. This is a 700 sq ft suite with sliding doors between The bedroom and living room which is nice to let the kids sleep. The mattresses are very average and not soft at all is the only thing Negative thing I will say! Overall, I’ve had a great experience here and would highly recommend! Read less
Image of the Tripadvisor rating Not coming back

Nov 9, 2019 258miriamf Punta Cana, Dominican Republic

Horrible customer service at check in. There is construction going on that was never mentioned. This added to the confusion. Many extra charges. Unless you have a ton of money don't order pool side drinks. Parking for visitors is up to $24. Guests pay $25 per night and they run out of parking spaces! Room is clean and carpet is disgusting.… Read more
Horrible customer service at check in. There is construction going on that was never mentioned. This added to the confusion. Many extra charges. Unless you have a ton of money don't order pool side drinks. Parking for visitors is up to $24. Guests pay $25 per night and they run out of parking spaces! Room is clean and carpet is disgusting. We reserved a king bed 6 months ago and ended with two beds. They were kind enough to offer us an upgrade for $95 more per night. We declined. Read less
Image of the Tripadvisor rating Nice place

Nov 5, 2019 kylesO4167MX

Great snorkeling right off the beach and a very nice pool. It was under construction but judging by the rooms it needs it, but who is staying in the room anyway in maui. It will probably be very nice once its done. The hotel staff was nice with the exception of the service desk. They did not explain anything to us and I had to continually ask… Read more
Great snorkeling right off the beach and a very nice pool. It was under construction but judging by the rooms it needs it, but who is staying in the room anyway in maui. It will probably be very nice once its done. The hotel staff was nice with the exception of the service desk. They did not explain anything to us and I had to continually ask questions. There is a shuttle that goes to lahaina and a car rental store there if you need it. Great location, a bit expensive though. And they will certainly try to nickle and dime you. I would stay again for the right price. Read less