Hard Rock Hotel & Casino Lake Tahoe

Heavenly, Lake Tahoe

The hotel

Newly renovated to a rock and roll standard, the Hard Rock Hotel & Casino Resort is ideally placed in South Lake Tahoe to take advantage of just about everything! As well as a casino with slot machines and table games, it’s home to the largest outdoor pool in the area. Bag yourself a lounger, there’s plenty of them, and order a cool cocktail from the bar, soaking up the relaxed vibe. All the rooms are well equipped and spacious and there’s even an Elvis Suite. Yep, the great man himself stayed here whilst performing in the town in the 1970s and Hard Rock have come along and paid homage to that fact – as is only right! Other delights include the Park Prime Steakhouse, often home to live music and the Fire Break Kitchen & Bar. Center Bar is another place where live concerts are often held, full of cool blues and dramatic blacks; it’s a great place to while away an uber cool evening. Open 24/7 is The Oyster Bar, the first-ever raw seafood bar of its kind on the South Shore – chow down on fresh seasonal oysters as well as American classics such as gumbo, jambalaya and pan roasts. When you can tear yourself away from the hotel, the hiking trails are some of the most beautiful in the world – explore them on foot or reception will hire you a bike.

Amenities

  • Bar
  • Ski
  • Swimming Pool
  • Families
  • Internet Access
  • Water Skiing
  • Sailing
  • Casino

Where is it

10 minute walk to Heavenly gondola.

Hotel information

539 rooms on 15 floors. All of which are air-conditioned with balcony, satellite TV, telephone, mini-bar, tea/coffee maker, safe, hairdryer, bathrobes, slippers, iron and board. King Rooms with1 king-size bed, sleeping maximum 2 adults. Double Queen Rooms with 2 queen-size beds, sleeping maximum 4 adults.

The Oyster Bar (seafood bar), Park Prime Steakhouse (dinner only), Fire Break Kitchen & Bar (lunch, brunch and dinner), Center Bar, Fuel (24-hour, Grab and Go eatery). Outdoor swimming pool with sundeck. Casino. Fitness centre. Bicycles for hire. Gift shop. Laundry/dry-cleaning service*. 24-hour reception.

*Denotes local charge.

Please note: A resort fee of $22 plus tax per room, per day is payable locally (subject to change).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (133)
  • Very good (207)
  • Average (207)
  • Poor (153)
  • Terrible (192)
Image of the Tripadvisor rating Extremely disappointed

Aug 3, 2020 Mark P San Diego, California

I'm very sad that I did not see the chorus of bad reviews before booking this hotel. I thought it would be a nice treat for my wife and adult son on our way back to SoCal from camping in Oregon. . . boy was I wrong. Let me start with our arrival. Valet parking had been suspended due to COVID, which I somewhat understand. However, there was… Read more
I'm very sad that I did not see the chorus of bad reviews before booking this hotel. I thought it would be a nice treat for my wife and adult son on our way back to SoCal from camping in Oregon. . . boy was I wrong. Let me start with our arrival. Valet parking had been suspended due to COVID, which I somewhat understand. However, there was also no Bell service when we arrived. I was a little confused, because the driveway led to what looked like a seldom used side entrance. I stopped the car and trekked inside to find a luggage cart, unpacked the car, and then had to have 3 other cars back up because no one was in the cars in front of me, and there were no hotel personnel out directing traffic, and no signage explaning what to do. My wife and son went inside to check in while I went to park in the garage. We had requested rooms on the same floor and on a high floor. Got neither, even though later that evening a group that had clearly just arrived pushed the button on the elevator for a much high floor than we were on. Not that big a deal. On our journey to the elevator, we noticed how beat up the hotel was. Old carpet, peeling paint, just a general dreariness. You would think they would have used the COVID down-time to freshen things up a bit, but this hotel looks much older than it is. We walked into our room (which was actually pretty large as hotel rooms go), and it was freezing. Looked at the thermostat, and it read 63 degrees. Tried to raise the set-point, but the AC kept blowing. When I called the front-desk and asked to be moved, they told me that they were aware of the issue, that the heating system would not come on until the outside temperature reached 42 degrees, and that they would disable the AC remotely and send up a space heater. Not even a hint of an apology, in fact the tone of the Rep on the phone seemed very annoyed. On to the room. While the room was spacious, I've been in bigger bathrooms in a roadside motel. The bathroom was too small to allow 2 people to occupy at the same time. Again, "due to COVID" the hotel has suspended daily housekeeping, and had removed everything from the room except the furniture. They asked that you call the front desk for anything you might need (glassware, iron, hand-towels, etc). A letter in the room explaining all of this directed you to the hotel bar for "complimentary coffee." I'll let your imagination take over there. It was clear that they had been working on the AC in the room because the access panel in the bathroom kept flopping open and would not stay closed. The furnishings in the room were pretty dinged-up, and the window sheers had several rips and holes. The room itself did not seem clean. My wife had slightly sprained her ankle while camping, so I went down to the gift shop to buy some Advil. There are no sundries in the gift shop whatsoever. No over the counter medication, no water, no soda, etc. There was no Hand Sanitizer outside the elevator banks, and the elevators themselves were struggling. You had to hold the Ground floor button down or the elevator would instead go to another floor above you after the door closed (another guest showed me the trick). There were only 2 restaurants open at the hotel, and the waits were astronomical. I expected a wait, but what I didn't expect is that they would book the outdoor patio of one hotel for a "private party" cutting their already meager seating capacity in half and resulting in 90 minute to 2 hour wait times for a table. I'll give the restaurant a separate review. The casino itself was packed, with no social distancing evident at all, so we skipped gambling and went up to our rooms to call it and get an early start home in the morning. When I got my bill in the morning, I was aghast to find a $57 per room "resort fee" tacked on. $57!!!! I went to the front desk to demand that it be removed, the "manager's" response was "well, the pool is open". I persisted, and finally got the fee removed, but the front desk managers lack of Customer Service and even a shred of concern that I had not fully enjoyed my stay sealed the deal. We'll never stay at a Hard Rock property again - too back since we were planning a 2021 trip to Cancun and the Hard Rock was on the list of possibilities. It's clear that there is a demand for this property, so there is no incentive for management to invest in the most basic of property maintainance (except the pedestrian front entrance, which is very pretty) or customer service training for their staff. A very sad state of affairs. Read less
Image of the Tripadvisor rating Don’t stay here!

Jul 29, 2020 cindiggity Puyallup, Washington

This is a dumpy hotel lacking any kind of customer service! Not even sure where to start, oh yes we checked in with a super long line and only one person working the front desk. Let’s move onto the elevator and room, only 2 elevators working with a super long line and the carpet in the elevator was nasty dirty and smelled, the room had lots of… Read more
This is a dumpy hotel lacking any kind of customer service! Not even sure where to start, oh yes we checked in with a super long line and only one person working the front desk. Let’s move onto the elevator and room, only 2 elevators working with a super long line and the carpet in the elevator was nasty dirty and smelled, the room had lots of issues, non working lights, stains on the walls and ceilings garbage on the floor. No coffee shop in the hotel (well it’s closed because they don’t have enough workers, I was told by a lady at the front desk), I had to wait in a super long line at the bar for one coffee and the lady bartender was really rude to everyone wanting for coffee vs a drink. Getting into a restaurant for dinner was impossible as there was a 2 hour wait and no way of ordering to go. Parking garage was so sketchy and dirty we decided parking at the outside parking lot was best. Literally the worst Hard Rock hotel experience. Read less
Image of the Tripadvisor rating Never Again

Jul 26, 2020 memo80 Medford, Oregon

Ever since being steered to Trip Advisor by other world travelers, I've used it for everything near & far! The 1 time I impulsively last minute book a room, then read reviews, instant regret! We arrived to this location about 1:30 p.m. I told my family let's go have lunch first then it'll be check in time. Sure enough we head to the hotel lobby at… Read more
Ever since being steered to Trip Advisor by other world travelers, I've used it for everything near & far! The 1 time I impulsively last minute book a room, then read reviews, instant regret! We arrived to this location about 1:30 p.m. I told my family let's go have lunch first then it'll be check in time. Sure enough we head to the hotel lobby at 4:15 check in starts at FOUR! The line did move quickly HOWEVER when our turn came we were told our room wasn't ready yet, it needed inspection. I asked about how long that would take, she said she didnt have a timeframe. But I was "prechecked in" so when we call you don't wait in line come to the guitar which is on the middle of the counter for your keys. TWO hours later we were called! Literally every other person in line except one other couple who waited over an hour got rooms before us. All we had was two queens non smoking, nothing fancy! We finally get to the room to find hairs all inside the tub, mold + water damage on the ceiling TWO towels. Missing parts on the toilet and the sink leaked BAD! The lamp on the desk had what looked like dried food particles on it. I get these casinos are old but do they need to be so run down with the amount of money being charged and spent by travelers? Obviously during Covid everything is different HOWEVER this is the 3 state and hotel I've stayed in during this and it by far was the worst. Especially considering you are your own housekeeper and all amenities are removed from the room, even the phone cord! The elevators for the Heavenly Tower are a joke. Even without the limit of 4 per elevator (Covid) you could wait 10 minutes either way for a ride and once you're on it, yeah rode it for 10 minutes up & down from the floor I got on before reaching the lobby several times! When checking out I heard the SAME lady telling a couple at 10:45 a.m. that their room wasn't quite ready but you're prechecked in ( the same line I was given at 4:15 p.m. two days prior you know check in time!) Why in the world are you allowing guests to check IN at check OUT time and making guests wait that are following the hotel policy? This was the 2nd Hard Rock I've stayed in (Las Vegas was the other) that did not me expectations. My son & pregnant daughter in law called me at 3 a.m. in the morning because they were being eaten alive by BED BUGS. We had to move them in the middle of the night to a new room. My stay last year in another hotel in Tahoe exceeded everyone of my expectations for the money spent. I definitely would NOT reccomend this location for anything other than maybe slots... Read less
Image of the Tripadvisor rating Old, average hotel, but inexpensive

Jul 25, 2020 stevek1042 Las Vegas, Nevada

The best part of the hotel is the room rate and the $1 beers. It’s a nice inexpensive place to stay-only reason for two and not one star. The problems are due to the age of the buildings and lack of enough staffing. Staffing issue may be due to Covid issues so I’ll give them the benefit of the doubt. But the beginning and ending of trip were… Read more
The best part of the hotel is the room rate and the $1 beers. It’s a nice inexpensive place to stay-only reason for two and not one star. The problems are due to the age of the buildings and lack of enough staffing. Staffing issue may be due to Covid issues so I’ll give them the benefit of the doubt. But the beginning and ending of trip were horrible- over 1 hour to check-in and when leaving the TWO elevators to self-parking were out of order...so had to walk up three flights of stairs with large luggage. Also, the stairwell smelled like urine and appeared homeless were sleeping there...at least clean the stairwell if you are making people use it. And posting signs prior to getting to the elevator would have been nice too. Guests elevators are slow in the Heavenly Tower. Luckily, I was on the top floor so didn’t have too much of a wait going down. Feel sorry for all those people on lower floors that we kept having to say “sorry elevator full”. Big problems from about 11am to 5pm. Charging a nightly resort fee when the pool was closed and several restaurants seems like price gouging. I guess pool is open on weekends but I was there during the week. Read less
Image of the Tripadvisor rating Horrible 2 nights

Jul 25, 2020 wendysT3119XZ

We arrived at 430 pm the first night of our two night reservation. Not only was the line to check in a dozen people long, our room was not ready. They were supposed to call us when it was ready but never did. Finally got to the room. Not enough towels, horrible pillows, electric lights didn't work properly, loud neighbors, louder barking dogs at… Read more
We arrived at 430 pm the first night of our two night reservation. Not only was the line to check in a dozen people long, our room was not ready. They were supposed to call us when it was ready but never did. Finally got to the room. Not enough towels, horrible pillows, electric lights didn't work properly, loud neighbors, louder barking dogs at all hours. Save your money. Awful. Read less