Lake Tahoe Resort Hotel

Heavenly, Lake Tahoe

The hotel

The only all-suite resort in South Lake Tahoe can be found at the base of Heavenly Mountain Resort and right next to the high-speed gondola, making it the perfect location to launch your adventure holiday. Suites offer two rooms in a stylish design, with good facilities and are spacious enough for families to get comfortable in. At Lake Tahoe Resort Hotel, you will find yourself moments from endless activities including golf, ice skating, hiking and biking so it's important to start the day in the best possible way, with a complimentary full American buffet breakfast. To end it in the best possible way too, head to the bar for a well deserved daily happy hour with complimentary snacks!

Amenities

  • Bar
  • Ski
  • Swimming Pool
  • Free Shuttle To Slopes
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Free Breakfast
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Adjacent to the high-speed gondola to the Heavenly ski area.

Hotel information

400 suites on 9 floors in 1 building with 4 lifts. All with 2 TVs, high-speed Internet access*, tea/coffee making facilities, wet bar, microwave, iron and board, and hairdryer. 1 King Bed Suites with 1 king-size bed and 1 sofa bed, sleeping maximum 4 adults.

2 Queen Suites offer 2 queen-size beds and 1 sofa bed, sleeping maximum 5 adults.

Double King Size Bed suites offer 2 king-size beds and 1 sofa bed, sleeping maximum 5 adults.

Echo Restaurant and Lounge (lunch and dinner, serving Californian casual cuisine). Indoor heated swimming pool and whirlpool. Fitness room. Room service*. Ski shop. Gift shop. Complimentary ski valet. Laundry service*. Daily happy-hour. Complimentary shuttle to Sierra and Heavenly ski areas. Valet parking $19 per day (payable locally, subject to change).

This hotel has resort fees that are included in the room rate (subject to change)

Resort fees includes: - Basic wireless internet - Local/toll free calls - Newspapers in lobby - Fitness center access - Beach pass (seasonal) - Ski/board valet (seasonal). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (289)
  • Very good (344)
  • Average (196)
  • Poor (96)
  • Terrible (97)
Image of the Tripadvisor rating Discrimination

Feb 19, 2021 Sardog42

I have a medical disability and own 2 service dogs. My husband and I traveled to the hotel which we have stayed multiple times before to visit our son at the Lake Tahoe Resort. Before booking the hotel we saw on their website it says No Pets Allowed but service dogs welcome. We booked the hotel. When we arrived with our two service dogs we… Read more
I have a medical disability and own 2 service dogs. My husband and I traveled to the hotel which we have stayed multiple times before to visit our son at the Lake Tahoe Resort. Before booking the hotel we saw on their website it says No Pets Allowed but service dogs welcome. We booked the hotel. When we arrived with our two service dogs we presented them with all the documentation and ID’s. Never once the whole visit did we have any issues until the morning we left. My husband had taken the dogs out to relieve themselves and Adam the manager confronted him and said we have a NO PET policy. Clearly they had their best on and my husband explained they our service dogs and gave him the room number. A week later I notice a $285 charge on my bank card. I called the hotel and asked what was this for and Adam explained for a pet fee since dogs were not allowed. I went through the whole thing with him explaining about them being service dogs and what help they do for me and all I got from him was I have to talk to my general manager. 2 days go by and I get a call back from Adam telling me I’ll have to wait until next week to speak with the GM but he can already tell me that I will not be refunded as he did not believe my dogs were service dogs. Saying this without even meeting me or our dogs. Also the fact that we checked in with them with documentation and were allowed to stay there for 3 nights. Not only till we left and 5 days later find out they changed there mind. Adam was extremely rude and condescending. He has done nothing but add stress onto an already stressful situation. Travel is not the easiest for me. Basically he decided on his own without meeting us that we were not legitimate. My attorney now has gotten involved to rectify this situation. It is not about the money at this point it is the principle of the matter that their are laws put into place for us with disabilities and Adam has broken that law. This hotel I believe needs to educate their employees better and also educate them on empathy with families with disabilities. Read less
Image of the Tripadvisor rating VERY POOR Guest Services

Jan 27, 2021 karrahk2018 Erie, PA

The first night we stayed we reported loud music (and screaming voices nearby our room) to the front desk around 2am after we had already been up since midnight hoping our neighbors would be going to bed soon. This did not happen, so we notified the front desk around 2:00am. After two phone calls to the front desk, the noise continued until… Read more
The first night we stayed we reported loud music (and screaming voices nearby our room) to the front desk around 2am after we had already been up since midnight hoping our neighbors would be going to bed soon. This did not happen, so we notified the front desk around 2:00am. After two phone calls to the front desk, the noise continued until around 3:30am. The security guard was finally able to get it to cease. The next morning, we spoke with the front desk regarding the issue and potentially moving our room. The front desk manager suggested we wait it out (as the hotel was going down to only 4% occupancy for the rest of our stay) and it would not be likely another guest would be roomed near us. We were also told that our issues were noted at the front desk so that no one would be roomed near us. So, we remained optimistic and stayed in our room for the second night…again hearing loud voices yelling throughout the wee hours of the morning as well as loud voices during our time in the room during the morning. Again, we spoke to the front desk who said those guests were checking out and deterred from moving our room yet again. This morning (the 5th morning of our stay), as we were eating breakfast in our room, we could hear a very loud television in the room next door. I immediately called down the front desk manager again (who was fully aware of the noise issues we had previously experienced). Although the hotel was running at 4% occupancy and there were MANY other rooms down the same hall that could have been assigned, the room next to us was assigned. After a long discussion about the noise issues we previously experienced, the front desk manager offered no customer service to resolve the issue. My husband and I have travelled the world, customer service is key in the hospitality business. I would NOT recommend (nor would I stay here again) the Lake Tahoe Resort Hotel. The front door closest to the Gondola is only open as an exit, making it a terrible inconvenience to walk around to the side of the hotel after returning from skiing all day. I asked about this and the hotel had no interest in accommodating us. In addition, the $34/night resort fee includes use of the Pool/hot tub (which are CLOSED), the fitness center (which is CLOSED), a newspaper (which we never received at any time during our stay), ski storage (which is generally unattended and we have had to wait every day for someone to get our skis out) and phone calls (the telephones in our room didn’t even have a dial tone). I have asked about allowing guests to make reservations for the hot tub (the Marriott next door is doing this) and the hotel was not receptive to discussion. I understand there are some restrictions due to COVID-19, but the hotel shouldn’t be allowed to charge a resort fee for services they are not even offering. We have been here 5 nights of our 7-night stay and have had the exact same fake scrambled eggs, pancakes, bacon, strawberry yogurt breakfast every. Single. day. Would NOT RECOMMEND. Read less
Image of the Tripadvisor rating Harrahs hotel looks more like a Motel

Jan 18, 2021 lakefade4852 San Rafael, California

The Harrahs Hotel charges ridiculous prices for rooms that look like cheap motel rooms. The price we paid for two executives suits was way over priced for the quality we received from our rooms and hotel staff. The hotel staff was very rude and unpleasant to speak with when asking questions. The first thing we noticed when we got to our rooms was… Read more
The Harrahs Hotel charges ridiculous prices for rooms that look like cheap motel rooms. The price we paid for two executives suits was way over priced for the quality we received from our rooms and hotel staff. The hotel staff was very rude and unpleasant to speak with when asking questions. The first thing we noticed when we got to our rooms was the destroyed roof above us when walking into our rooms. It was a lot worse than the picture I took! Than when entering the rooms, there was a lot of issues. When I opened the bottom drawer for clothes, it immediately fell on top of my bare foot. I did get a little bruise on my foot, and was not pleased that the drawer handles fell right off when you go to open any of the drawers or doors that had with those handles. All the wood had chipped pieces in it or chipped paint. The windows were tapped with duck tape because there was no weather stripping. That right there shows me the height of laziness this hotel has. We even noticed the windows weren’t set properly in their frames and when looking at it we realized someone could just lift the window and take it out of the frame if they really wanted too. Very unsafe! A couple of their elevator button covers had full holes in some of the plastic covers over the buttons. I was afraid to hit the broken plastic covers as I didn’t want to snag my skin. The hallway on our floor had many rips and stains on the wallpaper as well. The windows wood shades behind the curtains in our room had lots of scratches in the wood as well as all of the other wooden furniture in the room. It almost looks like they bought used furniture with how used and old they look. It shows me that the care that goes into the rooms is very little! When you are charging such high prices for the littlest quality a hotel could offer, you loose a lot of customers that could become returning customers. It was very upsetting to pay that kind of money for a hotel room that looks like a Motel when you entire an executive suit at Harrahs!?! For a multi billion dollar casino/hotel you’d think they would do a better job with the upkeep of their hotel. The prices for food and drinks in the hotel were way over priced for any meal in that place. My parents room was overly dusty after just one day. The air vents looked like they’ve never been cleaned before with the amount of dust falling from them! The outlet covers were taken off in our rooms. Both doors had the security latch lock taken off. Which made us all feel extremely unsafe. There was blue tape all over the doors as reminders for the employees to fix it but no one came and did anything. My parents room had their wallpaper falling off the wall which is just wrong! For an executive suit it should look a hell of a lot nicer than the cheat motel looking rooms we got! Take this not as a bad comment but as ways to improve your hotel quality! If Harrahs is a multi billion dollar casino/hotel these problems should be fixed with no trouble before the guest enters their room! I definitely won’t be retuning to the Harrahs hotel any time soon and I recommend you don’t either! There’s three other hotels less than a minute walk away from Harris that seem much more put together than Harrahs seems to be. If a room is needing repair your first move should not be to stick more guests in it and hope they don’t say anything. You should have the room put together and any problems fixed before the guest arrive to their rooms! Not impressed at all by the quality of the hotel. Do not get a room at the Harrahs hotel unless you want an expensive bill for a cheap motel room in a casino.... Read less
Image of the Tripadvisor rating Old furnishings - no service but service fee charged

Oct 18, 2020 lmt_massage Augusta, Georgia

We had three rooms at the resort for a adult family vacation. They charged us $24.95 per day/per room as a service fee/resort fee. Once checked in they told us no one would come into the room and towel exchanges were done once per week and left out in the hallway to do so. I thought some of the fee may have been for on-site parking but the only… Read more
We had three rooms at the resort for a adult family vacation. They charged us $24.95 per day/per room as a service fee/resort fee. Once checked in they told us no one would come into the room and towel exchanges were done once per week and left out in the hallway to do so. I thought some of the fee may have been for on-site parking but the only way to have gotten that was two apart by 10 AM and not moved your car all day long. Out of the seven days we were there we were only able to park on site two days and had to be shuttled a block and half away the other days. This resort has had a fresh paint job on the outside but the interior is very lacking. Many of their room amenities appliances furnishings etc. are outdated and old. I did not feel comfortable walking around the rooms in my socks as the carpeting just did not appear to be clean. Read less
Image of the Tripadvisor rating Disappointed #2

Oct 16, 2020 Westpunt F San Diego, California

The hotel was booked via Booking.com while driving ( not the driver). Hotel suite for about $100 per night with taxes. After confirming the booking it was found out that a $34 per night Lake Tahoe Resort Hotel Resort fee was added. This was not seen during the booking procedure. Later found out that this is a fee that some hotels in Lake Tahoe are… Read more
The hotel was booked via Booking.com while driving ( not the driver). Hotel suite for about $100 per night with taxes. After confirming the booking it was found out that a $34 per night Lake Tahoe Resort Hotel Resort fee was added. This was not seen during the booking procedure. Later found out that this is a fee that some hotels in Lake Tahoe are adding to their room charge. Crazy, misleading and wonder if it is legal to not include it in the room rate when booking. The only pleasant people were the valet and concierge people. The room has been stripped of electrical outlets, none on the bed side, none in the sitting area, not even around the table with 4 chairs where you have to sit if you want to work or play on your laptop. Crazy. The valet parking $27/night is high but works and you do not have to do it. The breakfast is so so, acceptable for the Covid situation. Not a resort/hotel to recommend. Read less