Lake Tahoe Resort Hotel

Heavenly, Lake Tahoe

The hotel

The only all-suite resort in South Lake Tahoe can be found at the base of Heavenly Mountain Resort and right next to the high-speed gondola, making it the perfect location to launch your adventure holiday. Suites offer two rooms in a stylish design, with good facilities and are spacious enough for families to get comfortable in. At Lake Tahoe Resort Hotel, you will find yourself moments from endless activities including golf, ice skating, hiking and biking so it's important to start the day in the best possible way, with a complimentary full American buffet breakfast. To end it in the best possible way too, head to the bar for a well deserved daily happy hour with complimentary snacks!

Amenities

  • Bar
  • Ski
  • Swimming Pool
  • Free Shuttle To Slopes
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Free Breakfast
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Adjacent to the high-speed gondola to the Heavenly ski area.

Hotel information

400 suites on 9 floors in 1 building with 4 lifts. All with 2 TVs, high-speed Internet access*, tea/coffee making facilities, wet bar, microwave, iron and board, and hairdryer. 1 King Bed Suites with 1 king-size bed and 1 sofa bed, sleeping maximum 4 adults.

2 Queen Suites offer 2 queen-size beds and 1 sofa bed, sleeping maximum 5 adults.

Double King Size Bed suites offer 2 king-size beds and 1 sofa bed, sleeping maximum 5 adults.

Echo Restaurant and Lounge (lunch and dinner, serving Californian casual cuisine). Indoor heated swimming pool and whirlpool. Fitness room. Room service*. Ski shop. Gift shop. Complimentary ski valet. Laundry service*. Daily happy-hour. Complimentary shuttle to Sierra and Heavenly ski areas. Valet parking $19 per day (payable locally, subject to change).

This hotel has resort fees that are included in the room rate (subject to change)

Resort fees includes: - Basic wireless internet - Local/toll free calls - Newspapers in lobby - Fitness center access - Beach pass (seasonal) - Ski/board valet (seasonal). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (289)
  • Very good (344)
  • Average (196)
  • Poor (96)
  • Terrible (94)
Image of the Tripadvisor rating Old furnishings - no service but service fee charged

Oct 18, 2020 lmt_massage Augusta, Georgia

We had three rooms at the resort for a adult family vacation. They charged us $24.95 per day/per room as a service fee/resort fee. Once checked in they told us no one would come into the room and towel exchanges were done once per week and left out in the hallway to do so. I thought some of the fee may have been for on-site parking but the only… Read more
We had three rooms at the resort for a adult family vacation. They charged us $24.95 per day/per room as a service fee/resort fee. Once checked in they told us no one would come into the room and towel exchanges were done once per week and left out in the hallway to do so. I thought some of the fee may have been for on-site parking but the only way to have gotten that was two apart by 10 AM and not moved your car all day long. Out of the seven days we were there we were only able to park on site two days and had to be shuttled a block and half away the other days. This resort has had a fresh paint job on the outside but the interior is very lacking. Many of their room amenities appliances furnishings etc. are outdated and old. I did not feel comfortable walking around the rooms in my socks as the carpeting just did not appear to be clean. Read less
Image of the Tripadvisor rating Disappointed #2

Oct 16, 2020 Westpunt F San Diego, California

The hotel was booked via Booking.com while driving ( not the driver). Hotel suite for about $100 per night with taxes. After confirming the booking it was found out that a $34 per night Lake Tahoe Resort Hotel Resort fee was added. This was not seen during the booking procedure. Later found out that this is a fee that some hotels in Lake Tahoe are… Read more
The hotel was booked via Booking.com while driving ( not the driver). Hotel suite for about $100 per night with taxes. After confirming the booking it was found out that a $34 per night Lake Tahoe Resort Hotel Resort fee was added. This was not seen during the booking procedure. Later found out that this is a fee that some hotels in Lake Tahoe are adding to their room charge. Crazy, misleading and wonder if it is legal to not include it in the room rate when booking. The only pleasant people were the valet and concierge people. The room has been stripped of electrical outlets, none on the bed side, none in the sitting area, not even around the table with 4 chairs where you have to sit if you want to work or play on your laptop. Crazy. The valet parking $27/night is high but works and you do not have to do it. The breakfast is so so, acceptable for the Covid situation. Not a resort/hotel to recommend. Read less
Image of the Tripadvisor rating Horrible customer service! Dirty hotel!

Oct 15, 2020 Savvytm79

Horrible service! We booked our patio suite through Priceline at a pretty good rate. This was a last minute reservation. We were pretty excited to go to Tahoe and even more excited to have gotten a room with a patio in Heavenly village. Well when we arrived our room was nothing like what we thought we reserved. The room looked like it had not been… Read more
Horrible service! We booked our patio suite through Priceline at a pretty good rate. This was a last minute reservation. We were pretty excited to go to Tahoe and even more excited to have gotten a room with a patio in Heavenly village. Well when we arrived our room was nothing like what we thought we reserved. The room looked like it had not been cleaned, robes were not provided (which was stated in the description) and we had no patio with a view. We had a window looking out to a brick wall. I complained to the front desk but they put the blame on Priceline. So I contacted Priceline and they informed me that the hotel should have contacted me regarding that room not being available. So I went down the next morning and spoke with the front desk and the lady was extremely rude. She claimed they called Priceline regarding the false advertisement and they knew that Priceline was doing this but couldn't refund my money. They offered a refund for the resort fees and that was it. They told me that I needed to contact Priceline again to discuss further compensation. We are home now and I'm on the phone with Priceline and I'm getting nowhere! I called the front desk manager and he refused to give me the name of his supervisor. I couldn’t believe how rude he was to me! So I googled Bill Cottrill (General Manager) and I’m waiting for his response. We shall see... Read less
Image of the Tripadvisor rating Disappointed

Oct 3, 2020 Q3034FCemmanuelb

Disappointed with the cleanliness, we are currently staying in room 724 and I’m in shock. The room had a seal of clean room but we’re far from it. Pillow cover had yellow stains and dirt from previous guest, called front desk and they sent different pillow case, the doors have stains and the bathroom smells like urine. Truly disappointed… Read more
Disappointed with the cleanliness, we are currently staying in room 724 and I’m in shock. The room had a seal of clean room but we’re far from it. Pillow cover had yellow stains and dirt from previous guest, called front desk and they sent different pillow case, the doors have stains and the bathroom smells like urine. Truly disappointed especially for the price we are paying per night. Read less
Image of the Tripadvisor rating Beware - Only in it for your money

Sep 6, 2020 C6420JTronl

First visit to Tahoe and while I realize there is a pandemic, this place is only in it for the money. We booked a balcony suite and the pictures and video of the room online looked pretty nice. The balcony was dirty with bottle caps and wrist bands - clearly it hadn't been touched. We re-sanitized our room. They change a resort fee of… Read more
First visit to Tahoe and while I realize there is a pandemic, this place is only in it for the money. We booked a balcony suite and the pictures and video of the room online looked pretty nice. The balcony was dirty with bottle caps and wrist bands - clearly it hadn't been touched. We re-sanitized our room. They change a resort fee of $37/night plus $27 valet parking. The only thing open is the pool - big disappointment. The breakfast in the morning is pathetic. Hard scrambled eggs and rubbery pancakes. The staff spend more time looking at their phone than doing their jobs. Some staff weren't even wearing masks. Whomever owns this place doesn't care. Beware. Read less