I’ve been both in Summer and in Winter. During the summer you can get discounted rooms but you need to have a car to explore the activities. The hotel is definitely set up for families and their service level to children is very good. Always there to offer free sunglasses that kids likely forgot at home or s’mores in evening around the big camp fire. It’s a small chair lift ride to ice skating and dinner. A must is renting really nice ski boats for inner tubing and skiing while exploring the lake on the north shore. You could do this everyday but the boats aren’t cheap. You can also take the boats to one of the many dock restaurants for lunch. We also went on the ropes course not far away. In winter you have immediate chair lift access and ski in ski out is a breeze. Winter time makes this resort feel even more special and the heated pool and hot tub is a great spot to chill out after skiing all day. We had a 2 bedroom suite with kitchen so you can cook for a large family and save some money and spend time together. All in all this is a quality resort. Read less

It started out a great trip for the family and then day 2 was horrible. Never been treated in a discrimination way before. I have stayed at several Ritz Carlton hotels all over United states and this hotel manager not the GM but the manager was very unprofessional. My family does not want to stay and now we have to stay at another hotel for the rest of the weekend Read less

Short story: We stayed here several times over the last 5 years or so! Every time we came back the place got more and more deplorable. We are Marriott Titanium members are just a few-days-shy (this year) from becoming Ambassadors! Anyway, this place, which should be on par with Grand Cayman Ritz and Aruba Ritz, it is everything but that. If you forgot - applies to management - what is to be top tier on Ritz hierarchy please take a trip to The Cayman Islands and see what the club morning, lunch and dinner servings (aka, presentations) look like. Also, take a look at the drinks selection! No less, please stop and talk to the front desk and concierge employees! Listen to what they need versus what they get! It will be a cold shower for the Ritz Carlton management! Maybe, an awakening one too! Long story: The club is under-staffed. The other day it was only one employee - wonderful by all accounts, Hayley, short of crying between lots of people asking why there is no coffee or why the beagles ran out and trying to serve customers with bookings for the day. When we asked what is happening - tears in her eyes - she said that "I am the only one here"! Now, she saved the day - she booked us a trip while getting more coffee and keeping the breakfast buffet running. The club is undertrained; we tried to book a rafting trip on Trackee River. We have done it quite a few times before (this is our 5th trip to Lake Tahoe). The lady - no names here since this is not her shortcoming but management’s fault for insufficient training - said that there is no rafting in Tahoe. We provided her with the Trackee River Rafting company phone number and she was in complete amazement that such thing can be done here. Same happened later when we asked for mountain biking and she was clueless! To our surprise she was born and raised not very far from here, which stands account of how little training she got for this club assignment. By contrast, in small island of The Cayman I asked the concierge staff where I can get some wood varnish (so I can preserve the snorkeling-collected fragile urchin shells - dead urchins, not live ones) and they sent me to a local, hard-to-find carpenter, 2 miles left of Hell (please Google, there is a city called Hell on The Grand Cayman). The hotel funny policy to ask for double dipping between the hotel's significant concierge club fee and the heftier fee for the newly opened beach club is debatable! Very bad, very counterproductive and truly alienating the Ritz most loyal customers (we talked to quite a few about this). Club Food: boring, overcooked and the same every day! This is an insult for a top tier Ritz! Really, you cannot change the offerings between breakfast, lunch and dinner? Our kids are same-food-eaters and even they called quits on what you serve! Very disappointing! Finally: we have few names to put forward: Ilinca, Silvia Hadley, Anca, Levy (swimming pool) but the rest are undertrained, overly unsatisfied with their jobs and just being here for the summer, without no interest to serve your brand. As for us, this is our last time here! We can get better service by renting a villa by the beach without the outrageous price for “beach access” and - for sure - better treatment! I can write so much more but a good story needs a good ending! You are loosing loyal Ritz customers for the sake of cheap savings and cutting some to-be-uncut corners. Read less