Circus Circus Hotel Casino & Theme Park

My first time in the states travelling alone, I came over for several nights to watch the Conor mcgregor fight, as many people have stated for the amount you pay the rooms were the same as staying in a £30 a night room in the centre of Birmingham, I broke my knee on my 3rd night and was bedridden for 2 days I was struggling hadn’t eaten, hadn’t drank, I asked if there was any possibility I could get something delivered I had my credit card I just couldn’t move, they said sorry sir this is not our responsibility it is yours, there was a guy who worked in bell desk his name was Eddie prinz he was the only reason I have this place a star he went above and beyond and made my trip less painful, came to my room with buckets of ice, got my mobility scooter to my room, even helped me move around so I could get changed, he was absolutely terrific, the manager of the establishment said to me because I didn’t come with a disability they cannot accomodate the issue that occurred, she was incredibly rude, this company apparently has been bought over by treasure Island so I won’t ever be staying there either. Read less

Okay to start, the hotel is located in a really bad area. So if you are looking for a nice area or view, this is not it. When we arrived right away we could tell by the parking garage that this was going to be a bad experience. Just to clarify my husband and I have been to Vegas many times. He also has a plant in Vegas that he comes to for work a few times a year. This stay we had our kids and came for a college Fastpitch tournament. The tournament is a stay and play so we had to stay with our team. Our team chose this because it had an amusement park and thought it would be fun for the team. Wrong! This place is not only super dirty but unsafe! We got our room and right away you see the rooms are very dated. Cabinets are scrapped up and look like they have been put through the ringer, all of the furniture is worn and very old. That wouldn’t be so horrible, but our room was also beyond dirty. I will attach photos. We called for extra pillows and house keeping told me they would see what they could do. 30 min later we got 2 pillows after I asked for 4. After noticing how dirty our room was we went to the front desk to ask to switch rooms and complain. The front desk said to us, well for your rate and being on the strip what do you expect. Excuse me, $640 is not a deal and we at least expect the room to be clean. He didn’t care in the least. Got our new room. This one was a bit cleaner than the last. Very primitive rooms not any counter space to put your bags and for our family of 4 we had 3 towels and 2 wash cloths. No fridge or microwave not even a coffee pot. The manager that we talked to a 2nd time told us that she really didn’t care about our complaints. When we asked her if she would feel safe leaving her teenage daughter in the adventure dome, she said she couldn’t answer that question and she wouldn’t. This hotel doesn’t care about your stay and the customer service is the worst we have ever been subjected to. They don’t care if the hotel is even clean. A lady at Treasure Island told us that you NEVER stay at Circus Circus EVER! And everyone in Vegas knows that. Also be ready for housekeeping to be knocking on your door at 8:40am because we didn’t have a do not disturb sign we couldn’t put it out. She also tried to get in at 9:15, 9:45 and 10. We finally opened the door and she just came right in and started cleaning we had to tell her to hold on, our daughter is showering, would she please wait. But because she couldn’t speak English she didn’t understand us. Thank God her boss walked up and said.. what is she doing? We said we didn’t know but we were not ready for her to come in. She got her out. This has been a complete joke. We would have loved to leave right away but unfortunately as soon as we checked in they charged us $640 so we couldn’t get our money back. Please notice the dirty room and hair left in the bed!!! Read less

We had the WORST experience here that we have ever had with a hotel. We booked 2 HOTEL rooms and paid a few hundred dollars for each. When we arrived we were told that we would be across the street in a motel room. Upon someone allowing us to see the room they were put in, the room was about a 1.5 star rating and a complete dump. I don’t quite understand how a hotel can advertise a hotel room and then put you across the street off property in a motel room that is really disgusting. My dad is unable to walk very far so we couldn’t stay off property. The hotel basically told us too bad unless you wanna pay several hundred dollars more to upgrade. We left and had to book a completely new reservation elsewhere and have now lost hundreds of dollars. If you book a hotel room here you better be sure you will be staying in the hotel and not put into a motel off property as a complete dump. Worst experience ever. Read less

We booked several rooms at Circus Circus for 4 nights because a we were getting married in Las Vegas and had family and kids with us. When we arrived we were surprised to learn that the Adventuredome was going to be closed the entire time we were there with the exception of the evening we were checking in. I spoke to the manager at the front desk and asked her why they did not announce this sooner since our reservations had been done more than 3 months in advance, she was rude and told me it was our responsibility to check the website after making reservations to see if there were any changes around the casino/hotel and told me we could go stay somewhere else If it was an issue for us. Two of the nights we were there when returning to the hotel the entire lobby/casino area smelled like sewer. Rooms are very outdated and beds are hard. I would highly recommend staying somewhere else. If you are looking to stay here just for the family aspect stay elsewhere and just drive there for the day. Read less

We under stand that it is a 3-star hotel and we can’t ask for much. Upon the entry of our room, we noticed that the door of the dresser is missing; bath tub is clogged. During our sleep, it is freaking cold even with the heat on. The next morning, we asked for more blanket and went to breakfast. After our return, we saw the blanket were placed on the floor. Does 3-star mean the facility or the service as well? The service is 1-star which we did not expect. Read less