Delano Room Tech Issues
Jul 16, 2020 momma277 Antioch, California
Me stayed July 8th for 3 nights. We had reservations for Mandalay Bay and paid to be upgraded to Delano. The room was very clean and spacious. That was the only positive. Our Phones in both rooms never worked the whole time we were there. They said the engineer department would fix it,that never happened. We also had an issue with both TV not…
Read more
Me stayed July 8th for 3 nights. We had reservations for Mandalay Bay and paid to be upgraded to Delano. The room was very clean and spacious. That was the only positive. Our Phones in both rooms never worked the whole time we were there. They said the engineer department would fix it,that never happened. We also had an issue with both TV not working properly.The TV in the bedroom never worked and the one in the living room worked off and on.This is not what I expected during my Birthday vacation. I did tell management the issue,so they took off my resort fees.I had to use my cell phone and getting someone to answer took more than 15 min some days. I had to walk down to talk to someone when I needed something because the phones didn't work,that is unexceptable.
Read less
