Mandarin Oriental Las Vegas

The Strip, Las Vegas

The hotel

Soaring high above the Strip, the Mandarin Oriental offers chic, contemporary living at its finest. A non-gaming hotel, it really is a haven of peace and tranquillity, offering world-class facilities you’ll be hard pushed to tear yourself away from. It’s hot in Vegas so where better to spend your days than on the pool deck? There’s several pools to cool off in, shaded loungers and friendly poolside attendants circulating every hour offering mini-smoothies and frozen fruit as well as sunglasses! You can even feast beside the pool. The cafe not only serves breakfast but lunch too with fresh market fish often on the menu as well as those all-American favourites we can’t get enough of! Even more of a treat is a visit to the hotel’s 1930s Shanghai-inspired spa. Spread over two floors; choose from an array of treatments and therapies, guaranteed to soothe mind, body and soul. Children are made much of at the Mandarin, there’s a welcome gift for them upon arrival, games consoles to borrow and Children’s Afternoon Tea in the Tea Lounge. There’s also a babysitting service so parents can head to the Mandarin Bar on the 23rd floor come sundown to enjoy magnificent views of the city and the mountains beyond as well as the coolest cocktails in town.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Free Parking
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

At the heart of the world-famous Strip.

Hotel information

392 rooms and suites on 47 floors. All with air-conditioning, 42" LCD TV with pay-per-view films and 15" TV in bathroom mirror, central remote (for drapery, lighting, temperature and entertainment), telephone, high-speed Internet access*, tea/coffee maker, mini-bar*, safe, hairdryer, bathrobes, slippers, iron and board. Standard Rooms are located on floors 4-6 with 1 king-size bed, sleeping maximum 2 adults.

Cityscape Rooms located on floors 4-6 and 9-22 with floor-to-ceiling windows offering views of the skyline or city centre and 1 king-size bed, sleeping maximum 2 adults.

Strip View Rooms located on floors 9-22 offer double vanities and a separate soaking tub and shower in the bathroom and walk-in wardrobes with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Mandarin Studio Rooms are located on floors 4-6 and 9-22 with CityCenter or Las Vegas strip view, floor-to-ceiling windows and private valet closets. They offer 1 king-size bed, sleeping maximum 2 adults. 

Strip View Suites offer full height windows to view the glittering Las Vegas Strip with 1 king-size bed, sleeping maximum 2 adults.

Dynasty Suites offer a separate bedroom, lounge, dining area, pantry and guest bathroom. They offer 1 king-size bed, sleeping maximum 2 adults.

Twist by Pierre Gagnaire (innovative French cuisine), MOzen Bistro (all-day Asian and American dining), 23rd floor Mandarin Bar with stunning views, Tea Lounge and Pool Café. Swimming pool deck 2 lap pools, 2 Jacuzzis and plunge pool. Poolside cabanas available for rental*. Fitness centre. Spa* with hammam, laconium, vitality pool, sauna and ice fountain. Yoga, pilates, exercise classes*. Beauty salon*. Complimentary WiFi access. Babysitting service* (on request). Laundry/dry-cleaning service*. 24-hour room service*. Concierge service. Overnight parking $30 (payable locally, subject to change).

Maximum stay 14 nights.

*Denotes local charge.

Please note: A resort fee of $39 plus tax per room, per day is payable locally (subject to change).

Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (419)
  • Very good (118)
  • Average (65)
  • Poor (58)
  • Terrible (51)
Image of the Tripadvisor rating Great non-casino hotel

Jul 23, 2021 timjeakin

Hotel is in a great location, close to everything. First time we stayed in a non casino hotel in Vegas and it was perfect. Service was great especially Brad the cabana server. I’d recommend having a cabana one day for relaxing and enjoying the Vegas sun! Will definitely be returning to this hotel.
Image of the Tripadvisor rating If you're deciding... Pick the Four Seasons or the Ritz instead

Jul 21, 2021 TR83616

This place is a shadow of what it used to be when it was a Mandarin Oriental. It all started with check-in and never got better. We booked a panorama suite, because I'm on the road 100+ nights a year and wanted a little more space to relax. Check-in time for most hotels in Vegas is 3:00 or 4:00 PM. It is the same with this hotel... totally… Read more
This place is a shadow of what it used to be when it was a Mandarin Oriental. It all started with check-in and never got better. We booked a panorama suite, because I'm on the road 100+ nights a year and wanted a little more space to relax. Check-in time for most hotels in Vegas is 3:00 or 4:00 PM. It is the same with this hotel... totally normal and expected. That's why my wife and I arrived just before 7:00 PM. When checking in, we were told that because of my diamond status with Hilton, we would receive a $50 per day credit ($100 total). Seeing as there is no "lounge" in this hotel, that was a nice concession. After competing check-in, the desk manager then apologized to us, and informed us that, because housekeeping was running behind schedule, our room wasn't ready. To make up for the inconvenience, he offered a $150 resort credit (so now we are at a $250 credit, right?). That was a cool and unexpected thing to do for realizing they missed the mark... and last thing they did right. We left our luggage and went to dinner, which took forever, but understandable because everyone is understaffed these days, but it was an indication of how the rest of the weekend was going to play out. After dinner, we still hadn't heard anything about our room (they were going to send a text), so we headed back up to the lobby to see if we couldn't move things along. The manager checked in with housekeeping again, and the room was finally ready. They told us, when we got into the room, there world be a QR code to help navigate the hotel (e.g. order room service, check out, etc.). We went to the room and it seems they forgot to finish setting it up. There was no real decor... just the bed, the couch, two towels, a water bottle and a couple copies of the same magazine... empty shelves (see image) where the glasses and decor used to be (when it was the Mandarin)... the mini bar looked picked over before we got there, no robes, no QR code, and none of our luggage. The fact that our luggage hadn't yet arrived gave us time to try to "figure out" the room. It is just beat up and run down: lights, switches and plugs didn't work, the fridge was broken... plus the room smelled like they had just re-stained all the dark hardwood (of which there is a ton)... it was like sleeping in a high school wood-working shop (contact buzz and all). The entire electrical panel on the TV stand would just pop out when you touch it (see image), doors and drawers reopen after being closed. After calling down, maintenance brought up a new fridge. The gentleman plugged it in and said it would be cool in about 5 minutes. 20 minutes later, we checked, and it was still warm and not running. (Unfortunately, I need to refrigerate some medication). It turned out he plugged it in one of the non-working outlets. Seriously, you have better odds at a rigged roulette table than finding a plug in this room that worked. If fact, most things just didn't work. When you book at a luxury hotel, you do it for the experience. You do it because (unless you're taking about this hotel) they anticipate your needs and wants before you even ask. With the Las Vegas Waldorf, just plan on requesting all the simple things (robes, QR code for room service, etc.), and even when you request, it's best if you plan on being disappointed with their response. When this was the Mandarin, it was my favorite hotel in the strip. As a Waldorf, it just feels like a shell of what it used to be. It's like trying to get back together with an ex-girlfriend... it's somewhat familiar, but then you find out she's dated all your friends and their friends and their friends' friends that you realize it's never going to be the same and you're better off looking elsewhere. I get COVID changed everything, but right now it's just an over-priced broken down room. I'm willing to admit it might have just been my room, but somehow --especially from some of the other reviews this place has recently gotten-- I doubt it. You are paying Waldorf prices for a Hampton Inn experience. In either case, you're not very likely to get stabbed (meaning they're safe and clean), but this hotel leaves you feeling like you got robbed. Our last night there, we tried to stop by the Sky Bar for a bite (around 10PM). Apparently, the Sky Bar kitchen closed early because they ran out of food. Seriously? Ran out of food!?! Yes, it was a weekend with a Garth Brooks concert and an MMA fight, but it's not like either of these things were a surprise to Vegas... they were known months in advance. Awesome planning. When we asked if there was any place to get food in the hotel at that hour, the hostess dismissively mentioned that normally it would be either the Sky Bar or room service, but both were now closed... so, no. What kind of luxury hotel -- especially one on the strip-- doesn't plan for food for their guests? We went back to the room and packed. Earlier that day, the bell desk said to just come down the next morning and they would help us get a taxi. Around 4:00 AM, we went to the front desk to check out, but were greeted with a sign that said "the front desk will be back at 4:45 AM." At that point, it was pretty much indicative of the level of service we'd received, and we felt foolish for expecting anything else. Our flight was at 6:00 AM, and there was no way we were waiting for more indifferent, subpar service from this place. So, we went down to get a taxi... except... drum roll... you guessed it... there was no one at the bell desk! And that's why God made Uber (Hindsight suggests, I should have used his other creation: Airbnb). The Waldorf description on TripAdvisor promises an "unforgettable" experience... and it was, for all the wrong reasons. The best part of our experience with this hotel was leaving it. After checking the statement they sent later that day, they applied the $150 resort credit, but not the $100 diamond status (the $50 per day). I don't even want to call to fight them over it. It's not worth the hassle of trying to explain the hot-mess that this place has become. The really sad thing is, none of this is news to the hotel. We were talking with them throughout all of this. They were very apologetic, but as you can see, words are cheap (the hotel suite wasn't). There were multiple opportunities for them to try to go above and beyond and recognize that they couldn't stop stepping on their own hoses, to try to do something to make it right, but they came up short every time. They did what was easy, rather than what was the Waldorf standard. I get that the days of turn-down service and mints on your pillows are probably gone forever... I'm not looking for grand gestures... just an experience to match the brand (and the price tag). This shouldn't be a place where people go to learn the hospitality industry, this is where they go to show off how they can go out of their way to give amazing service. The real icing on the cake is, they offered some Hilton points to try to make up for the terrible service. As I write this, I have 1.4+ million points with Hilton, so before booking the room, I checked to see what it would have cost points-wise for our stay: 259,000 points per night (518,000 points for the two nights). So, I'm sure you're just like me and wondering what they deposited in my account to make up for disappointment after disappointment: 20,000 points. Seriously. You can get 20,000 points for a bad meal at a mainline Hilton. When I shared how frustrated I was, and that I would be sharing my review online, they tried to bribe me with a "free night" at the hotel. It was one of the most tone-deaf offers I've ever received. It's essentially like saying "I'm so sorry we served you a giant crap sandwich, but I happened to find another, fresher and bigger crap sandwich in the back and was wondering if you would like it as well." I will never be back. If you're looking for a Waldorf experience, don't stay here... Or just stay at the Hampton Inn on the other side of the freeway, I'm sure the level service will be the same (awesome for a Hampton Inn, terrible for the Waldorf). It is very telling that, as I am writing this, I saw that a La Quinta Inn a few miles away has a better TripAdvisor rating (I genuinely laughed at that). From here on, when I'm in Vegas, I'm staying at the Four Seasons, the Ritz, or anywhere else that actually knows how to make their guests feel special. Read less
Image of the Tripadvisor rating You’ll like it!

Jul 20, 2021 Thisguyyyy

Honestly this hotel is great! If you want a more laid back personalized Vegas experience with an escape from the chaos this definitely is the hotel for you. It’s nice to be able to go out and party and then come back to somewhere quite and calm to relax at away from all the “riff raff”. (If you are the “riff-raff” STAY AWAY..) Yes the hotel may… Read more
Honestly this hotel is great! If you want a more laid back personalized Vegas experience with an escape from the chaos this definitely is the hotel for you. It’s nice to be able to go out and party and then come back to somewhere quite and calm to relax at away from all the “riff raff”. (If you are the “riff-raff” STAY AWAY..) Yes the hotel may need to be updated rooms etc. but in time… other then that I love it and hope it stays for some time! You can’t beat the service and location here in addition to the perks with Hilton Honors. Favorite hotel in Vegas! Food, spa, pool and bar are all great! Read less
Image of the Tripadvisor rating Wonderful stay

Jul 19, 2021 NicholasC2140ppp Pasadena, California

My wife and I had an amazing getaway. Service was extremely professional and quick, the food was great and the property is well kept and elegant. We Can’t wait to come back for another stay. Well worth staying at a hotel on the strip that was quiet yet Nextdoor to all the action.
Image of the Tripadvisor rating Vacation with friends

Jul 15, 2021 760dennisg

Everything went smoothly from check-in, to check out, and in-between. We really felt appreciated, special, and pampered. Highly recommending of you are planning to visit Vegas and enjoy the strip sans the casinos and the dramas.