SLS Hotel at Beverly Hills

Beverly Hills, Los Angeles

The hotel

Rolling out the red carpet, SLS Beverly Hills is a world of seductive glamour. And it’s a world conceived by creative minds like Philippe Starck (who designed all the interiors from the perfectly pure Ciel Spa to your guestroom, with its complimentary WiFi), and Chef José Andrés (who’s the force behind all four of its dining experiences). One of Time Magazine’s 100 Most Influential People of 2012, his creations here include SAAM’s 22 course tasting menu, Tres’ fine dining/comfort food fusion, and The Bazaar – a playful space mixing a tapas menu, seductive patisserie, and Starck’s design magic. Just a stroll from Beverly Center and 2 miles from Rodeo Drive, you can even experience Andrés’ culinary creations by the rooftop Altitude Pool, where overflowing pools are surrounded by oversized picture frames capturing views of LA, the ocean, and the Hollywood sign.

Amenities

  • Bar
  • Spa
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

In the exclusive shopping zone of LA, this hotel is just half a mile from Beverly Center, 1.5 miles from The Grove, and 2 miles from Rodeo Drive. It’s also just 1.7 miles from LACMA, and less than 10 miles from top city attractions including Santa Monica Pier, Venice Beach, and Universal Studios. Transfer time from Los Angeles airport: approx 35 minutes.

Hotel information

297 rooms and suites. All with 40" Sony plasma or LCD TV with HD and on-demand channels, WiFi*, DVD/CD player, iPod docking station/Bose radio, and freestanding bathtub with rainforest showerhead. Superior Rooms are 402 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Premier Rooms are 402 sq ft with 1 king-size or 2 double beds, sleeping maximum 3 adults.

Studio Suites are 500 sq ft with a sitting, dining, and dressing area. There's 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

4 restaurants and bars by José Andrés including The Bazaar (eclectic dining in piazza style venue, including tapas, cocktails, and a patisserie, open for dinner), SAAM (22 course tasting menu, open Thu-Sat for dinner) Tres (fine dining meets comfort food, open for breakfast, lunch, afternoon tea, and dinner, and for weekend brunches), and Altitude Pool dining (poolside service with cocktails and light fare by Chef José Andrés). Altitude Pool (rooftop pool and deck with LA views, cabanas*, and seasonal weekend poolside music with DJs 2:00pm – 6:00pm). Ciel Spa*. 24-hour fitness centre. WiFi*. Regalo at SLS (high-end products in open boutique). SLS Concierge (Les Clefs d’Or). Complimentary Mercedes shuttle (drop off within 2 mile radius, first come, first served).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1281)
  • Very good (558)
  • Average (261)
  • Poor (133)
  • Terrible (146)
Image of the Tripadvisor rating Definitely not a luxury hotel

Mar 30, 2021 Marcwanderer

This is definitely not a luxury hotel, perhaps a glorified Best Western at best. Loud and confusing reception area. It stinks pot all over the place, in the elevators, suite bathroom, etc. Guests for the most part are look and ill-mannered. Avoid.
Image of the Tripadvisor rating Disaster!

Feb 13, 2021 michellebutlerstyle West Hollywood, California

If it’s was just a review on the tubs 5 stars all the way my favorite of any hotel but the review is unfortunately the whole experience which this last time was horrible! Long story short Myself and 5 lb Pomeranian were attacked by an unleashed Rottweiler/pit Bull upon entering the lobby and nothing was done as I was being charged holding my tiny… Read more
If it’s was just a review on the tubs 5 stars all the way my favorite of any hotel but the review is unfortunately the whole experience which this last time was horrible! Long story short Myself and 5 lb Pomeranian were attacked by an unleashed Rottweiler/pit Bull upon entering the lobby and nothing was done as I was being charged holding my tiny dog as high in the air as I possibly could reach!!! I was having a complete panic attack barely able to breath! The reception just stared in shock and did nothing as I pleaded for someone to put the dog on a leash are they crazy having any dog in the hotel but especially a dog that is aggressive and attacks people and animals without a leash on is this really happening! I hurried onto the elevator and ran to my room. 45 min later I received a call from security inquiring what happened and making sure I wasn’t hurt. No managers calling no dinner to my room no one doing anything but making sure their rear ends were covered!!!!! I call the next day before checking out to make sure I have no additional charges and to verify they had handled with issues with valet in regards to the charges I occurred by having to buy AAA because they killed my battery by leaving my lights on a few days prior... another nightmare!!! They assure me everything has been taken care of they are sorry for any inconvenience. I gather all my belongings have valet get my car which I called down 15 minutes prior I’m waiting waiting I finally ask the valet where my car is and he replies oh that’s you yeah it’s dead!!! I’m like what again? This time somehow they have jumper cables which they did not 4 days prior when I was forced to buy AAA 75 and 75 additional for same day service request only to find out the battery is dead because valet left my lights on which I showed them and made sure they knew how to properly shut them off... he brings my car and then proceeded to help the next car waiting did nothing even offer to hell my load my bags. So as I’m loading my bags I see omg they had my lights on again the whole time!!!!????? So I leave get home check Bofa and see 8 charges of 55 dollars for valet?????!!!! I call immediately explain what had happened and it’s been a week and I have yet to have a phone call back from anyone in management explaining how this is acceptable or when they will be compensating me for the new battery i had to purchase for my Range Rover 300 on top of the 150 for AAA plus the 2 additional nights I was overcharged in valet. I mean it is unbelievable! I am shocked and appalled this is how the SLS has chosen to treat their valued clients. It’s a shame my last review of this property was 5 stars and now it’s a 1 because unfortunately you guys gave forgotten that your number 1 priority is the safety and comfort of your guests not ripping them off and having 0 accountability for the actions of your staff and other guests! Read less
Image of the Tripadvisor rating HORRIBLE

Nov 17, 2020 tanyatE3692AO

We found bed bugs in the bed the first night, the manager saw them, we took pictures and we didn’t receive any compensation for it. I would NEVER recommend this hotel to anyone. Horrible customer service, the hotel is horrible, and the service worse. We had rash all over our body and they didn’t even care.
Image of the Tripadvisor rating A little style and adventure

Nov 1, 2020 Mermuse Del Rey Oaks, California

We stayed at the SLS hotel for the first time this weekend to celebrate our anniversary. We almost cancelled our reservation because of all the nasty one star reviews. I’m glad we didn’t because we had a good time. The Best: The giant soaking tub was the main reason we chose the room and we weren’t disappointed. We were also very happy with the… Read more
We stayed at the SLS hotel for the first time this weekend to celebrate our anniversary. We almost cancelled our reservation because of all the nasty one star reviews. I’m glad we didn’t because we had a good time. The Best: The giant soaking tub was the main reason we chose the room and we weren’t disappointed. We were also very happy with the service at the bar. Our server was very friendly and helped us with ideas for Breakfast the next morning. My wife said their Manhattan was the best she’d ever had. The room was stylish and well maintained. The Worst: My main disappointment was the circulation in the room. The room had a funky smell when we first entered and there were no windows to open to change the air. We ended up just turning up the fan and the smell was gone when we returned from dinner. Also the shower controls are poorly designed and we ended up with water all over the bathroom floor before we figured them out. The unique: The hotel has an interesting style that makes your first visit a bit of an adventure. The floor layout is labyrinthine but luckily each room has a unique piece of wall art to differentiate them so you will at least be entertained as you explore the maze. Read less
Image of the Tripadvisor rating 4*Star Hotel

Oct 29, 2020 spaghettimajor

The hotel is gorgeous from the luxurious lobby to the rooftop pool. It is truly a 5*Property with a 3*Star feel. I will guide you through my personal experience and you can determine for yourself, how much you value certain services and amenities mean to you while staying at a luxury hotel. The hotel is primely located in Beverly Hills, but in a… Read more
The hotel is gorgeous from the luxurious lobby to the rooftop pool. It is truly a 5*Property with a 3*Star feel. I will guide you through my personal experience and you can determine for yourself, how much you value certain services and amenities mean to you while staying at a luxury hotel. The hotel is primely located in Beverly Hills, but in a sort of run down part of neighborhood. Not bad, just not the main anything. Please do not fret! The silver lining of this feature is beyond compare! I travel nearly 10 months of the year with trips lasting months at a time, which means my suitcase always has an item that needs laundering. There is both a laundromat and professional cleaners directly across the street. It is in the most convenient location and it is rare to experience a luxury like that. The valet service is $55 per night which did not come as a surprise. The staff was super kind and friendly, they kind of insisted I let them help with my bags which I only did because of where I was, but I preferred to handle most of it myself. Since there wasn’t a bellman available, the valet insisted to being the cart inside for me which I accepted. I checked in, and the woman at the desk was wonderful. It was fast, easy and I got right in. Except for my bags. They were sitting there and I wanted to take them with me, but they assured me when the bellman came back they would have him put it in the elevator and bring it up to me. Mind you, the elevators couldn’t be more than 15 feet from the desk. I just wanted my stuff, but they were insisting on making it an experience. Okay. Fine. I’m in, I just want to get on with my day. I get to my incredibly appointed room on the 6th floor and it is more than perfection. There is soft classical music playing on entry, a touch which never ceases to make me appreciate spending a little more on a nicer place. Relaxation. I’m ready. I quickly change into my bathing suit to check out the last hour of sunlight before dusk, but then I found myself sitting on the footstool of my perfect bed waiting on my bags so I could grab my book. No worries. I had another in my car. But the car was in valet. Since I had to go down anyways, I just decided to go to my car. Well, this isn’t a-typical, but they do have to do the entire pull around process to just event get an item out of your car. Meh. I waited. Overall, it took me another 45 minutes just to get my book to read by the pool. I know what you’re thinking, “Why don’t you just do audiobooks by now?” I know, and I actually do. I like to let the audiobook play in the background as I read the physical text. Like a little guide. By the time I got back to my room my things had gotten there and I was only sad because I would have preferred to be there when it arrived for 2 reasons: 1 – There was something sharp protruding in my bag and I didn’t want the staff to hurt themselves 2 – I was not able to tip the bellman. I did leave the tip on the luggage rack when I left to get my book real quick, but of course he was a gentleman and didn’t take it because I was not present when he unloaded my things. So it was just that awkward missed opportunity. The service at the pool was lovely, I didn’t get much time, but just enough for a glass of champagne and some truffle fries, everything perfect! The setting is beautiful and the scene ideal for relaxation. I got about 20 minutes there until the sun started to set and it was time to go in. I needed water anyways! I went back to my room to relax for a little before deciding what to get for dinner. I had gotten a little thirsty at the pool and noticed the room had absolutely nothing to drink in it. Not even a cup to fill with water from the sink. I saw that the hotel had a happy hour from 5:30-6:30 and while I don’t drink decided to go simply because I was thirsty. I arrived late knowing I would only be able to catch the tail end. I asked the desk, they told me where it was, and I went. When I checked in with the hostess, I said I was here for happy hour. She replied with, “Oh, I’m sorry that is not for another 9 minutes.” I replied with, “Oh, the sign inside said it was now and I was just hoping to catch the tail end of it to get a drink.” And she blankly looked at me and said, “In 9 minutes.” I said…”Okay!” and went back to my room for 10 minutes. I walked back down and said the exact same thing again to the exact same woman, “Hi, I’m here to check out the happy hour.” And she replies with, oh, “I’m sorry that just ended. Would you like to make a reservation for dinner?” It was like I hadn’t just talked with her 10 minutes ago and she had no other resolution for me. I was just thirsty. I just wanted a drink! I leave. Super frustrated. But no worries. If instead of looking at the vacant hostess, give your body a 180 degree turn around. There is a recreational dispensary right across the street! After I walked across the street to smoke off the hostess and I re-requested my car to sit in. The super kind valet was able to toss me 2 bottles of water and not seem upset that I had just requested my car again twice in the first 2 hours of my arrival. Valet for the win. Since I didn’t care to arrange anything with the hostess, I decided to go for a local takeout option. That cleaners I mentioned earlier is actually in a small mini mall with quite a few food options. There is Thai, Indian, and I think Greek. Additionally, there is a Trader Joe’s just as close! I got soup from the place called Hot Thai and the flavor was perfect. That little mini mall is crucial to making this place what it is. By 8pm I was knocked out in the comfiest bed in the world other than my own. Honestly. I truly felt at home which is super hard on the road so much. The bed, the TV, the window…even east facing, just like home and how I love it. The setup is actually kind of hard to recreate is such a detailed way that it was like the room was meant for my morning. I was super excited for the setup not just because it was just like home, but because I’m a photographer and it would allow me to capture a perfect LA sunrise in the morning. I woke up around 5. The sun was coming up around 7, and around 6 I am running around looking for best shot places. This hotel has tons of room with balconies, but mine just has a window. I couldn’t get a clear shot through my window, so I went out to the pool. It was locked sunrise to sunset. I went to the desk to ask if I could go out there like at sunrise to make the shot and they said no, they were super sorry, but for ‘safety’ I couldn’t be out there at sunrise. Okay. So can I open the window? No. For safety, guests cannot open their windows. Okay. Okay. I feel so safe here. How are balconies more safe than windows? I just wanted access to any kind of view for the sunrise and they made it super clear that was not a safe request the hotel could accommodate in any way. So I decide to go to the gym for the morning. Instead it is closed. COVID. Okay. I get it. It may be the only one I actually understand. So, after talking with the morning staff I learned that the dispensary across the street actually offers a 30% discount for returning customers. So much silver here, not much gold. Everything that happened good was standard and expected. Everything small, wasn’t the worst but not really anywhere near 5 stars. Beautiful place, epic valet staff. Overall, it feels like any COVID measures are fine but they have just used it as an excuse to reduce services and seriously slack off. It doesn’t really feel like they care about safety, it feels like they care about cutting costs and doing less. Some, not all, clearly. They care more about checking boxes than applying any sense of practicality to a situation. Purchasing 5*Stars and receiving 3*Stars maths to a 2 *Star rating from me. Read less