Custom Hotel

Los Angeles, USA

The hotel

There’s no escaping it – traditionally, airport hotels go for location and functionality in that order, with style bringing up the rear. Not so with Custom, the only boutique hotel located within a mile of Los Angeles International Airport (not to mention wonderfully close to loads of LA attractions and beach towns). Naturally Custom embraces its location – there’s a dedicated LAX Lounge with live departure times and the ability to print out boarding passes, plus complimentary shuttles to the airport. However, its rooms and suites having a soothing contemporary elegance, there’s a heated pool with cabanas, multi-tiered sun deck, and fire pit, and with Deck 33, you have American Comfort Cuisine, artisanal cocktails and a fine selection of microbrews. Outstanding.

Amenities

  • Bar
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the Westchester area of LA, a short drive from Marina del Rey, Manhattan Beach, Venice Beach, and Santa Monica. There's a golf course and bowling alley within walking distance and the pacific coast with restaurants and shopping nearby. Transfer time from LAX airport: 5 minutes.

Hotel information

250 rooms offer an iPod docking station, flat screen TV with on demand movies and music, complimentary WiFi mini fridge, safe, iron and board. Deluxe Rooms offer 1 king-size, 1 queen-size or 2 double beds, sleeping maximum 3 adults.

Deck 33 (bar and restaurant, Pacific rim influence). Heated outdoor pool with sundeck, cabanas and fire pit. Weight Room (weight machines and yoga area). Complimentary WiFi. Dry cleaning service. Complimentary LAX shuttle service. Valet parking $35 per night plus tax (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (50)
  • Very good (45)
  • Average (48)
  • Poor (51)
  • Terrible (66)
Image of the Tripadvisor rating Mixed bag at the Custom Hotel

Jun 25, 2019 Nancy W Stuart, Florida

There are a lot of good things about this hotel — it is a reasonably priced hotel close to the airport, and all of the staff I encountered were very kind and professional. I was staying there because of a meeting that was being held at the hotel, and I found the hotel convenient to several restaurants which were within easy walking distance. The… Read more
There are a lot of good things about this hotel — it is a reasonably priced hotel close to the airport, and all of the staff I encountered were very kind and professional. I was staying there because of a meeting that was being held at the hotel, and I found the hotel convenient to several restaurants which were within easy walking distance. The hotel itself, though, seems a little worn around the edges. The rooms were dingy and the furnishings were lacking— for example, the bathroom used a metal stool to hold towels and there was really no counter space. Also, no desk in the room, no chest of drawers. The scene over the weekend was pretty rowdy - I did notice quite a bit of noise, quite a bit of partying going on, but the hotel staff seemed to have it under control- Saturday evening was really loud, but the noise ceased by about 11:00pm. My stay was acceptable, but I was traveling with my husband and part of a large group. I am not sure I would’ve been so comfortable traveling by myself, and I would not recommend this hotel to single travelers. Read less
Image of the Tripadvisor rating Great management (and exaggeration in some of these negative reviews).

Jun 16, 2019 mussermusic

Do not be deterred by some of the exaggerated, negative reviews here. This is a great hotel, with solid management. I am a resident who lives by the hotel, and went to a meeting at the hotel with management and residents, to discuss an incident that in fact, did not take place at the hotel, as stated in another review (the one time incident, was… Read more
Do not be deterred by some of the exaggerated, negative reviews here. This is a great hotel, with solid management. I am a resident who lives by the hotel, and went to a meeting at the hotel with management and residents, to discuss an incident that in fact, did not take place at the hotel, as stated in another review (the one time incident, was in the Ralphs parking lot nextdoor). The hotel hosts events of all kinds, including private parties, as is the case with all hotels. Management addressed residents concerns immediately and with genuine interest, and is clearly committed to great customer service and care, and to also being a good (business) neighbor. Read less
Image of the Tripadvisor rating Do not stay here

Jun 10, 2019 fee1013 Los Angeles, California

Disgraceful behavior at this hotel. "Pool Parties" every weekend with fighting and gun fire in the parking lot. Lock downs in the neighboring businesses. Neighbors cannot use local grocery store due these parties.
Image of the Tripadvisor rating I would be scared

Jun 9, 2019 KerriM494

There are loud parties all weekend..people selling pot in the parking lot.Ive been.there to the lounge several times.Food was ok.But lately there was a shooting right nextdoor and might have been folks from their crowd?Big fight in parking lot after..so scary.
Image of the Tripadvisor rating Don’t stay here

Jun 9, 2019 atlasscaffold Los Angeles

Please go to Yelp and read all of the reviews on this hotel. It’s dirty, scary, dilapidated and just contributed to a shooting in our neighborhood due to the uncontrolled pool parties they have every weekend. Clearly, the owners care nothing about the neighborhood or their guests. Look at the guest photos on Yelp, this is not a luxury or boutique… Read more
Please go to Yelp and read all of the reviews on this hotel. It’s dirty, scary, dilapidated and just contributed to a shooting in our neighborhood due to the uncontrolled pool parties they have every weekend. Clearly, the owners care nothing about the neighborhood or their guests. Look at the guest photos on Yelp, this is not a luxury or boutique or European style hotel. It’s too bad because it’s in a great location near LAX and the ocean. Renovate the hotel and stop the pool parties, we don’t want shootings in our peaceful neighborhood. Read less