Custom Hotel

Los Angeles, USA

The hotel

There’s no escaping it – traditionally, airport hotels go for location and functionality in that order, with style bringing up the rear. Not so with Custom, the only boutique hotel located within a mile of Los Angeles International Airport (not to mention wonderfully close to loads of LA attractions and beach towns). Naturally Custom embraces its location – there’s a dedicated LAX Lounge with live departure times and the ability to print out boarding passes, plus complimentary shuttles to the airport. However, its rooms and suites having a soothing contemporary elegance, there’s a heated pool with cabanas, multi-tiered sun deck, and fire pit, and with Deck 33, you have American Comfort Cuisine, artisanal cocktails and a fine selection of microbrews. Outstanding.

Amenities

  • Bar
  • Swimming Pool
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the Westchester area of LA, a short drive from Marina del Rey, Manhattan Beach, Venice Beach, and Santa Monica. There's a golf course and bowling alley within walking distance and the pacific coast with restaurants and shopping nearby. Transfer time from LAX airport: 5 minutes.

Hotel information

250 rooms offer an iPod docking station, flat screen TV with on demand movies and music, complimentary WiFi, mini fridge, safe, iron and board. Deluxe Rooms offer 1 king-size, 1 queen-size or 2 double beds, sleeping maximum 3 adults.

Deck 33 (bar and restaurant, Pacific rim influence). Heated outdoor pool with sundeck, cabanas and fire pit. Weight Room (weight machines and yoga area). Complimentary WiFi. Dry cleaning service. Complimentary LAX shuttle service. Valet parking $35 per night plus tax (payable locally, subject to change).

* Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (83)
  • Very good (3)
  • Average (1)
  • Poor (5)
  • Terrible (2)
Image of the Tripadvisor rating Do NOT stay here since very dishonest staff that just want your money.

Jan 19, 2021 stephaniesS5660XC

I have a long work experience in the hotel industry and have stayed in many hotels throughout the United States and overseas. I advise you NOT to bother with this hotel unless it is your last resort. If you have to stay there make sure to get a receipt since they will NOT otherwise provide one. You will be overcharged and NOT treated fairly.… Read more
I have a long work experience in the hotel industry and have stayed in many hotels throughout the United States and overseas. I advise you NOT to bother with this hotel unless it is your last resort. If you have to stay there make sure to get a receipt since they will NOT otherwise provide one. You will be overcharged and NOT treated fairly. Worse guest service and very greedy hotel with NO amenities. Read less
Image of the Tripadvisor rating Amazing

Jan 18, 2021 YeimiLopez

The staff at Hotel June made me feel very welcomed and were so sweet and polite. I would highly recommend to stay at this hotel. Will not disappoint. The room we stayed in was very clean and I appreciate that there was a hair dryer in case I needed one.
Image of the Tripadvisor rating Just do it

Jan 18, 2021 kennethiiscott

The hotel was perfect, rooms were clean, price was amazing, and santa monica is like 10 min away but w traffic 45 but believe it or not 45 minutes aint that bad for LA Traffic. Right next to a Ralphs so if you need snacks thats a plus too. Only thing that sucked but what they made up with their customer service was not having an ice machine… Read more
The hotel was perfect, rooms were clean, price was amazing, and santa monica is like 10 min away but w traffic 45 but believe it or not 45 minutes aint that bad for LA Traffic. Right next to a Ralphs so if you need snacks thats a plus too. Only thing that sucked but what they made up with their customer service was not having an ice machine available. However whatever you needed is at the hotel but with covid the front desk has to bring it to you. I forgot the ladys name but she was working nights, and you definitely need to give her a raise because she was running back and forth while trying to check in guests because you could tell she had to follow safety protocol. Love you hotel june Read less
Image of the Tripadvisor rating Bad Customer Care is expensive

Jan 16, 2021 stacia q

Beware of $36 valet parking per night or park on street. Keys may not work if you leave the room. May not be greeted once you arrive to check in. Wait 10 mins to take a shower. Ask for new towels and sheets, not offered.
Image of the Tripadvisor rating Very cozy hotel and felt safe visiting

Jan 9, 2021 brittanynoelle Los Angeles, California

If you’re familiar with the LA area then this hotel is located where the old Custom hotel use to be. This new hotel is beautifully renovated and is in a fantastic location. It’s in walking distance of great restaurants like Cinco and is right next door to Ralph’s. So you have easy access to food & drinks. The hotel has an amazing restaurant inside… Read more
If you’re familiar with the LA area then this hotel is located where the old Custom hotel use to be. This new hotel is beautifully renovated and is in a fantastic location. It’s in walking distance of great restaurants like Cinco and is right next door to Ralph’s. So you have easy access to food & drinks. The hotel has an amazing restaurant inside but I was unable to try it due to it being closed because of COVID restrictions. I visited here for a staycation during the New Years weekend. I felt very safe. There are hand sanitation stations in front of the elevator and front entrance. The elevator was always downstairs waiting for me and only 1 guest went in at a time. There are 3 elevators. Check in was seamless and can be contactless if you download the Proper app prior to your arrival. My room had a sticker on it blocking the key hole to tell me that my room had been sanitized and no one had been in it sense then. The room smelled clean and was clean of course when I walked in. The bathroom shower was really nice and I loved the high end/non toxic toiletries. The bed was comfortable enough but just basic bedding. I liked that there was a small little table in the room with a cute cactus and vibrant photos to add some character to the room. As far as amenities go, most of theirs are closed at the moment. They have a beautiful pool and bar area “the caravan swim club” that I wish I could have experienced. They also have cute bikes for rent. You’ll have to valet your car for parking and they fee will be charged to your room. There is a gym on the 2nd floor that you can reserve to use for an hour. That was an awesome surprise! Just ask the person at the front desk for a reservation. The hotel staff was very friendly and helpful. Excellent customer service. I only gave the resort at 4 because although it was very comfortable and clean, I wouldn’t consider it to be a luxury hotel to my standard. I would want a fancier bed and a more spacious room to give it a 5. But again that’s just personal preference based on other places I’ve stayed. I would stay at Hotel June again and looking forward to the restaurant and swim club re-opening. (Check out my YouTube review to see video footage of the hotel and my room. Simply search Hotel June Review). Read less