Hilton Los Angeles-Universal City

Los Angeles, USA

The hotel

A Hollywood hangout with noteworthy neighbours, this LA bolthole’s just a block from the theme ride heaven of Universal Studios, a subway trip from the star-studded sidewalk of Hollywood Boulevard, and a hop from the Hollywood Hills. That hasn’t stopped Hilton Los Angeles Universal City coming up with a few extra treats of its own though – like the cool resort-style pool and hot tub in its garden, and the casual dining of its Café Sierra, Atrium Lounge, Coffee Corner, and Pool Bar & Grill venues. Most make a beeline straight for Universal Studios – and, despite it being just around the corner, there’s a complimentary shuttle to save you walking. And, while you’re there, you can also take in a movie, grab cocktails or craft beers, hit big-name shops, and dine at celeb-chef eateries in the neon lustre of Universal CityWalk.

Amenities

  • Bar
  • Theme Parks
  • Fitness Centre/Gym

Where is it

In the entertainment district, one block from the entrance to Universal Studios Hollywood. Close to the red line Metro station. Transfer time from Los Angeles International: approx 30 minutes.

Hotel information

Rooms offer a 32" TV with premium cable channels, mini-fridge, coffee maker, safe, hairdryer, WiFi*, iron and board. 1 King Bed rooms, sleeping maximum 2 adults.

2 Double Beds and 2 Queen Beds also available, option of a Universal Studios view, sleeping maximum 4 adults.
1 King Bed Corner Room with Sofa Bed offers more space and large windows let in lots of light. Also available with a Universal Park view. This room has 1 king-size bed and 1 queen-size sofa bed, sleeping maximum 4 adults.

Café Sierra (California, Continental and Chinese cuisine), Sierra Pool Bar and Grill, Coffee Corner, The Atrium Lounge (beverages and snacks, live piano music). Swimming pool and whirlpool. Fitness room. WiFi*. Room service*. Complimentary shuttle to Universal Studios. Self-parking $28, valet $45, plus tax per night (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2286)
  • Very good (1677)
  • Average (722)
  • Poor (266)
  • Terrible (198)
Image of the Tripadvisor rating My son birthday

Jul 28, 2021 gradh

We went to Universal Studios for my son's 8th birthday. We had a magical time at the park. Kevin and Linda from the front desk added to the magic by making our stay at your Hotel just as wonderful. Great food and drinks, clean rooms, a great view and friendly staff pretty much sums up the stay. I would also like to mention the pool. Which was a… Read more
We went to Universal Studios for my son's 8th birthday. We had a magical time at the park. Kevin and Linda from the front desk added to the magic by making our stay at your Hotel just as wonderful. Great food and drinks, clean rooms, a great view and friendly staff pretty much sums up the stay. I would also like to mention the pool. Which was a great way to spend the last day of a hectic week just relaxing and mentally preparing for the return trip home. Thank you again for all of the hospitality you showed us. We hope to be back soon. The Hudlers Read less
Image of the Tripadvisor rating Cafe Siera

Jul 27, 2021 sarahdio Fairfield, California

Make sure when you eat at this restaurant for their breakfast buffet that to not do it 30 minutes before they end the breakfast buffet because they will give you a rude hint to leave your table. Our server was sweeping under our table while we were still eating our breakfast. Even though my husband voiced out his frustration, he kept on sweeping… Read more
Make sure when you eat at this restaurant for their breakfast buffet that to not do it 30 minutes before they end the breakfast buffet because they will give you a rude hint to leave your table. Our server was sweeping under our table while we were still eating our breakfast. Even though my husband voiced out his frustration, he kept on sweeping under our chairs and table. Read less
Image of the Tripadvisor rating Family Friendly Clean Hotel

Jul 25, 2021 swalker245 Little Rock, Arkansas

We had a wonderful time here. It was a short walk to Universal’s front gate, the rooms were clean, hotel was pretty, the kids loved the pool and my husband and I enjoyed the pool cocktails available after a long day. Close to the Hollywood sign too for some tourist photos.
Image of the Tripadvisor rating Bring a trash bag

Jul 22, 2021 Dream41847807967

Wow what can I say it’s right next to Universal Hollywood literally a 5 minute walk so perfect. As for the guest services of the hotel they don’t have it we have to pile our garbage outside the room for someone to pick up because of COVID they only clean the rooms every three days wow lol. So we have to call to get towels to for the room too this… Read more
Wow what can I say it’s right next to Universal Hollywood literally a 5 minute walk so perfect. As for the guest services of the hotel they don’t have it we have to pile our garbage outside the room for someone to pick up because of COVID they only clean the rooms every three days wow lol. So we have to call to get towels to for the room too this is place is unreal. What a joke Read less
Image of the Tripadvisor rating Hotel sent text at 5:24am on day of check out

Jul 20, 2021 DBRitter Myrtle Beach, South Carolina

As background, I'm Lifetime Diamond with Hilton and stay between 60-200 nights a year for the last 20 years. I don't really write reviews but there were some key service issues with this property. The biggest being that they are extremely concerned that you check-out on time, including sending (at least me) a text at 5:24am reminding me of their… Read more
As background, I'm Lifetime Diamond with Hilton and stay between 60-200 nights a year for the last 20 years. I don't really write reviews but there were some key service issues with this property. The biggest being that they are extremely concerned that you check-out on time, including sending (at least me) a text at 5:24am reminding me of their check-out procedures. Thanks Victoria! When I replied that I didn't really appreciate the practice of such early AM texts, I did not receive a response. Also, in. Your welcome packet, there is a threat of a $75 late check-out fee if you don't vacate the room by 11:30am. I understand staffing shortages, but tacky to say the least and if it is that much of a concern, discuss it at check-in, don't sneak a note in like a note home to a parent when your kid screws up at school. Stayed here on a quick business trip. Usually use the app to check-in, especially during these recent times. App only gave me a room choice of 3rd floor. As there was only one person in line upon arrival, I waited to check-in at the front desk. As my corporate card is on-file and was confirmed on the reservation, I usually only have to present my id, one of the perks of having status with the Hilton brand, as if I failed to show up, they would charge my credit card for the rate/no-show fee. Well, the lady who checked me in demanded that I present my corporate card, which I didn't have on me for this 2 day trip, grabbed the wrong wallet. I ask how she would have charged me if I didn't show up and she quickly dismissed me stating that I had to present a card or she couldn't check me in. I said ok, I'll just use the app, to which she said the app wasn't going to work anymore (a lie). Given the only rooms on the app had me on the 3rd floor, I played the game with the front desk lady and gave her/inserted a personal AMEX, which I had only used once in the last 5 days (earlier at the Fatburger down the road). Wrapping up this long story, after being awoken by the 5:24am text by Hilton staffer Victoria, I stayed awake and checked email...to find that my AMEX card info had been stolen overnight and 3 attempted fraudulent charges had been made. My experience tells me that this has nothing to do with the adamant demands from the front desk staffer, but her demands to produce a card to be scanned is something I only encounter with junior/newer staff and maybe once every 50 stays. Otherwise, the room was nice and if I were to bring my family on vacation to Universal, I would probably enjoy my stay at this property, but would turn off my phone the overnight hours prior to check-out. Read less