Sheraton Universal

Hollywood, Los Angeles

The hotel

Short of trying to bunk in Gryffindor’s dorm at The Wizarding World of Harry Potter, it’s hard to imagine a better base from which to take on the theme park thrills of Universal Studios® Hollywood than the newly renovated Sheraton Universal. Located just 100 metres (or a free, blink-and-miss-it tram ride) from the theme park, this modern hotel offers comfortable, spacious accommodation, fresh and enticing Californian cuisine, a fitness centre that’s open until daily from 5:00am to 10:00pm, and a beautifully renovated pool area. Perfect for recharging between sorties into Universal Studios®.

Amenities

  • Bar
  • Swimming Pool
  • Theme Parks
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Connected by tram to Universal Studios®, 100 metres away. 100 metres from the Red Line Metro train connecting you to many other nearby Hollywood/LA attractions. Near to Burbank airport.

Hotel information

457 rooms in 1 building. All with air-conditioning, cable TV with in-room films, telephone, tea/coffee maker, safe, fridge (on request) and hairdryer. Standard Rooms with 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

California's restaurant. Lobby Lounge bar. Poolside Lounge. Outdoor swimming pool. Complimentary Cabanas (first come, first served). 24-hour fitness room fitted out with new equipment. Gift shop. Room service*. Internet Lounge*. Laundry service*. WiFi available*. Self-parking $28 and valet parking $38, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (79)
  • Very good (72)
  • Average (35)
  • Poor (19)
  • Terrible (22)
Image of the Tripadvisor rating front desk

Jan 15, 2020 oluaps Florida

How much can it cost for front desk staff to be more friendly? . I no longer ask for a smile but just be polite. This is not my first experience here. I've been through broken elevators (only one working), phones not working (imagine in an emergency), powerless shower, smell of sewage in the room (20th fllor), but finally, because it's close… Read more
How much can it cost for front desk staff to be more friendly? . I no longer ask for a smile but just be polite. This is not my first experience here. I've been through broken elevators (only one working), phones not working (imagine in an emergency), powerless shower, smell of sewage in the room (20th fllor), but finally, because it's close to my place of interest and reasonable price, I always stay here. But the front desk people seem to be working at a DMV location .... Read less
Image of the Tripadvisor rating Great hotel for visiting Universal Studios Hollywood

Jan 14, 2020 greengirlies Newbury Park, California

Our family stayed here to be close to Universal Studios and we are glad we chose this hotel. The new renovation is beautiful and the rooms were very good. We had an executive suite which had a ton of room and a gorgeous view of Los Angeles. The staff were friendly and accommodating, I would definitely recommend this hotel.
Image of the Tripadvisor rating Very Poor Customer Service

Jan 13, 2020 Ewanvegas Dalkeith, United Kingdom

The hotel has certainly not met my expectations as a Marriott Bonvoy group hotel. The room phones being down and being asked to use our personal phones at our cost. I understand this may not be too much of an expense for a US resident who has a local contract however for an international guest the cost to use our own mobile is charged at a much… Read more
The hotel has certainly not met my expectations as a Marriott Bonvoy group hotel. The room phones being down and being asked to use our personal phones at our cost. I understand this may not be too much of an expense for a US resident who has a local contract however for an international guest the cost to use our own mobile is charged at a much higher rate. The in room internet was also disconnected on our final day. I was unable to finish up my work before checking out. This on the back of having to phone the technical support team to get the computer connected in the first place (at my expense due to the room phones not working). The final straw was the pool closure which leaves me feeling a little cheated on my choice to stay with Sheraton. This on top of having to pay $35 (plus tax) per night to park our car for the duration of the stay. I had emailed during our stay and Henry Franco did email back with a generic response apologising, however when replying to the email no response was ever received! I’m very disappointed and this is not the experience i envisaged when booking this hotel. There are a vast choice of hotels and as it stands i wouldn’t be choosing to visit again. Read less
Image of the Tripadvisor rating Fantastic location, amazing service

Jan 11, 2020 nerida9401

Could not be more thankful for the service, help and understanding we received here. When we arrived we were welcomed by DaJuan at the front desk. He was very friendly and helpful. First impressions are so important and he certainly helped ours to be a good one. Our room was spacious and spotlessly clean. Beds were very comfortable. This… Read more
Could not be more thankful for the service, help and understanding we received here. When we arrived we were welcomed by DaJuan at the front desk. He was very friendly and helpful. First impressions are so important and he certainly helped ours to be a good one. Our room was spacious and spotlessly clean. Beds were very comfortable. This hotel has a fantastic location with a free shuttle every 15mins directly to city walk and Universal studios. Restaurant has extremely reasonable prices for a hotel and a great menu. While staying here my elderly father took I’ll and I can’t express how thankful I am to Chizuru the concierge. She went out of her way to help with anything we needed. Chizuru is definitely an asset to this hotel. I would definitely stay at this hotel again and it’s the perfect location when visiting Universal Studios and surrounding attractions. Read less
Image of the Tripadvisor rating Newly renovated hotel close to Universal Studios

Jan 2, 2020 xzbpkwy72 New York City, New York

My wife and I stayed here for a night while visiting Universal studios with our friends, another couple. We were given connecting rooms so were able to hang out before bed time. Hotel appears recently renovated and is within good distance from Universal studios, being connected by shuttle bus services that run every 10 to 15 minutes. Overall… Read more
My wife and I stayed here for a night while visiting Universal studios with our friends, another couple. We were given connecting rooms so were able to hang out before bed time. Hotel appears recently renovated and is within good distance from Universal studios, being connected by shuttle bus services that run every 10 to 15 minutes. Overall positive experience for our stay. Read less