Sheraton Universal

Hollywood, Los Angeles

Virgin rating

The hotel

It’s hard to find a better base for taking on the rides of Universal Studios Hollywood℠, short of trying to bunk in Gryffindor’s dorm at The Wizarding World of Harry Potter™ maybe. At Sheraton Universal you're under half-a-mile (or a free tram ride) from all the theme park action. So, you can return each day to your comfortable, spacious room, tuck in to some fresh Californian cuisine and maybe take a dip in the hotel’s outdoor pool.

Amenities

  • Wheelchair access
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to City Centre

Where is it

A short tram ride to Universal Studios Hollywood℠, less than half-a-mile away. 100 metres from the Red Line Metro train connecting you to other Hollywood/LA attractions. Near to Burbank airport.

Hotel information

445 rooms and 21 suites in 1 building across 21 floors, with views of either Universal Studios Hollywood or the Hollywood Hills. All with air-conditioning, cable TV with in-room films, tea/coffee-making facilities, safe, mini-fridge, WiFi access*, and hairdryer. 

Standard Rooms with 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Pool View Rooms with balcony, and either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults. 

Corner Rooms with 1 king-size bed, sleeping maximum 2 adults.

Junior Suites with 1 king-size bed, sleeping maximum 2 adults.

Executive Suite with separate living area, and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

The California's restaurant (open for breakfast, lunch and dinner).The Reef Pool Bar (California inspired light bites, and a selection of cocktails). In the Mix (bar and restaurant open for lunch and dinner, serving American cuisine). 

Outdoor heated pool and whirlpool. Complimentary cabanas (first come, first served). Fitness centre. 

Gift shop. Room service*. Internet Lounge*. Laundry service*. WiFi available*. Self-parking $32 and valet parking $45, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (229)
  • Very good (85)
  • Average (47)
  • Poor (23)
  • Terrible (27)
Image of the Tripadvisor rating Disappointed With Current Stay

May 17, 2022 gaeleno2017

We have two rooms here right now and are staying for 4 days. I read great reviews here and was so excited for our stay, sounded great! Unfortunately we have only been here one day and have already had several disappointments :( First, we called in hours and hours advance to request a possible early check in. They said 1 of our 2 rooms were ready… Read more
We have two rooms here right now and are staying for 4 days. I read great reviews here and was so excited for our stay, sounded great! Unfortunately we have only been here one day and have already had several disappointments :( First, we called in hours and hours advance to request a possible early check in. They said 1 of our 2 rooms were ready and they'd jump on readying the second one to hopefully be ready in time of our arrival. Not only was that one room not ready ahead of time but it also wasn't at normal check in time (4 pm) either, it took another hour.... and this was a non Summer weekday (Monday) stay, I'm guessing not at the height of their busiest... hotel seems fairly empty right now. Not fun after a 6+ hour drive but Ok not a huge deal. Another odd thing is the other room we had (which was ready) had wet carpet. Maybe they'd just steam cleaned them and not let it dry yet so our socks got wet. So the next day we ask for our room to please be serviced at some point as we were gone all day... nope they never arrived. Then I called to just request a few items to please be replenished, and they got one of the quantities wrong of one of the items... the garbage cans were emptied but bags not replaced so one has dirty food residue on it still. Granted some of these things are little things but I'm starting to notice a pattern here that they don't seem to be listening to guests and or able to assist decently promptly. I'm disappointed in their level of customer service so far. We still have a few more days left here, hope maybe it was just a bad 2 days? Read less
Image of the Tripadvisor rating So easy to work with!

May 17, 2022 scoif

I had contacted the Sheraton Universal about booking multiple rooms at once. Karen was able to assist me right away and made it so easy! She was so easy to work with and very responsive. The doctors who stayed at the hotel really enjoyed the location of the hotel and how many options were around. We will definitely book here again!
Image of the Tripadvisor rating Sheraton concierge (Fernando)

May 17, 2022 59myam

Such wonderful service! Fernando at Sheraton made my trip so much better, by providing tips and tricks my family was able to get around the city so much easier. Thank you Fernando for making our experience absolutely fabulous, you were a lifesaver!
Image of the Tripadvisor rating BEST experience!

May 16, 2022 JMaxton1

I had an amazing experience at the Sheraton Universal Hotel the service was truly the remarkable! I had the pleasure to encounter Maria, Angie, and Albino in the priority loung we’re they were courteous, kind, and very helpful throughout my stay. The breakfast was amazing every morning and so was the dinner. It was my first time in LA and I will… Read more
I had an amazing experience at the Sheraton Universal Hotel the service was truly the remarkable! I had the pleasure to encounter Maria, Angie, and Albino in the priority loung we’re they were courteous, kind, and very helpful throughout my stay. The breakfast was amazing every morning and so was the dinner. It was my first time in LA and I will surly be back! Read less
Image of the Tripadvisor rating Great experience

May 15, 2022 Colleen D

My visit has been great! The staff has been very courteous, friendly and helpful. The club level has also been well worth it - great staff, good food and excellent coffee. My room was spacious, clean, and well appointed. The curtains were sufficient to completely block out light.