Millennium Biltmore Hotel Los Angeles

Clearly a famous hotel with impressive public areas. However once you take the elevator and go to your room the disappointment hits you. This a very ordinary if not second rate hotel. The rooms are old as is the bathroom. I suggest you book in to a nearby hotel for sleeping and just walk over to experience the very impressive public spaces. By the way don’t be tempted to have a meal as the cuisine is atrociously bad. Read less

Although from the exterior and first impressions as you enter the hotel looks good this is an illusion. The rooms are average at best - the bed was too soft and the bath appeared to be from the 1960s. But the real reason for the one star review is their lack of response to an email I sent. Without my authority the took $55 from my credit card. To cover incidentals, I was told at reception. There were no incidentals and I am still waiting, 2 weeks later, for a refund. This is despite a polite email asking why the money had been deducted and for a refund. Surely they are not that desperate for my 55 dollars!!!! Read less

I recently stayed here during a work trip. Within 30 minutes of arriving I literally got TRAPPED in my hotel room bathroom with no phone, because the door knob broke and fell off! I went into the bathroom to change my clothes and when I tried to leave the door knob would not open the door. I tried locking and unlocking the door multiple times and after multiple attempts the knob fell off!!! Absolutely horrifying! I spent over 45 minutes trying to pick the inside of the door knob, pound on the wall hoping someone would hear me, all with no luck. Fortunately when I first arrived I discovered that the mini-fridge was broken so I called the front desk and asked if they could send someone to look at it. Immediately after that I went in the bathroom and got trapped in there. After 45 minutes of being trapped, the repair person showed up at the front door and I was able to scream for help from the bathroom. However, I had dead bolted the door because I was alone so he had to go get security to come cut the bolt to get in the room and let me out of the bathroom. Then 5 security guards came in and “inspected” the bathroom while I stood there, visibly upset from whole experience, and they tried to tell me that “I shouldn’t have turned the door knob so much when it was jammed” and that I must have somehow caused it to break. Ultimately they concluded that the door knob actually was faulty and that there’s nothing I could have done to avoid getting trapped. I also stated to the security guards that if I hadn’t called the repair person I would have been STUCK IN THE BATHROOM until housekeeping arrived the next day! They then tried to tell me that “they patrol the hallway every few hours and someone probably would have heard me calling for help”. After that they offered to move me to a different room which I agreed to because my deadbolt was cut and bathroom door now missing. The security guards said they were going to talk with the hotel manager and get me moved to a different room. 30 minutes later a doorman came up and gave me my room key (no word from security of the hotel manager) so I took all my bags to the other room and it was a smaller room! The whole experience was horrible. I would never ever stay there again, or recommend this hotel to anyone who doesn’t enjoy being trapped in a windowless room with no way or escaping. Read less