Viceroy Santa Monica

Santa Monica, Los Angeles

The hotel

We’re suckers for unassuming packages that reveal treasures within, and this luxurious Santa Monica hotel, just a block’s walk from the Pacific, is a perfect example. It’s simple exterior and minimal signage give nothing away, but step beyond its bright green hedgerows and you’ll find a quietly confident and upscale oasis that positively oozes sophistication. From the modern elegance of its rooms and suites via the library (finished in shades of lemon and dark wood) to private dining cabanas, two heated pools and the Cast Restaurant and Lounge, serving healthy, flavourful cuisine that comes with a side order of sustainability, you just know you’re in excellent hands from the moment you check in.

Amenities

  • Bar
  • Swimming Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Restaurant

Where is it

Centrally located in Santa Monica, steps from the Pacific Ocean.

Hotel information

162 rooms on 8 floors. Viceroy Rooms with air-conditioning, cable TV with pay-per-view films, iHome and DVD/CD player, telephone, high-speed WiFi*, mini bar, tea/coffee maker, alarm clock radio, safe, bathrobes, hairdryer, iron and board. City View Rooms with 1 king-size bed, sleeping maximum 2 people. Double/double beds on a request basis only.

Ocean View Rooms with 1 king-size bed, sleeping maximum 2 people.

Cast Restaurant (Modern American cuisine). Cast Lounge. 2 outdoor swimming pools, poolside cabanas*, 24-hour fitness centre, in-room and poolside spa treatments*. Library with backgammon table. WiFi*. Gift shop. Laundry/dry-cleaning service*. 24-hour room service*.

This hotel has a resort fee of $33 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - Welcome glass of Champagne upon arrival - Morning selection of coffees and teas - 10% discount in the restaurant - Newspapers available upon request - Complimentary Internet access - Computers available for guest use in the library - Seasonal Wellness programs including: Fitness classes, 24-hour fitness centre with free weight and the latest cardio equipment, running and cycling routes with complimentary bottled water - Seasonal entertainment programmes - Seasonal pool offerings. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1194)
  • Very good (509)
  • Average (234)
  • Poor (109)
  • Terrible (64)
Image of the Tripadvisor rating Sad Experience

Mar 12, 2020 CamilleRatton

The overall experience was dissapointing... The room was dark and awful, we supposedly received an upgrade (beacause of my Expedia member level) because I asked... they did not offer it (and I wrote to let them know our level few weeks ago). I cannot tell the difference in room, ours was old and sad. The view was the parking lot of Shutters Hotel… Read more
The overall experience was dissapointing... The room was dark and awful, we supposedly received an upgrade (beacause of my Expedia member level) because I asked... they did not offer it (and I wrote to let them know our level few weeks ago). I cannot tell the difference in room, ours was old and sad. The view was the parking lot of Shutters Hotel o some hotel in front (BTW the pictures online let you think that you have sea view, which I beleive only happens in the last floor, we where in 4th floor) I wrote more than a month ago to let them know we where celebrating a 10 year anniversary and nothing.. absolutly nothing happened... We did not received any special detail (and the detail does not have to be material or expensive... just thoughtful). I even told them the exact date and not even a chocolate in the room... We spent the first 4 days of our LA trip downtown and the level of service and experience received was from another world... The front desk staff did not even said good morning when we passed the area in the morning... zero service or nothing to make our stay memorable. The area established for "breakfast" was dull and we did not even felt attracted to the food and drinks that where available..We won't come back for sure... Sad.. we had expectations form what I saw online. We thought about changing hotels when we knew you where renovating but decided to give you the opportunity thinking that you where going the extra mile to pamper your guests. I guess we made a bad decision. Read less
Image of the Tripadvisor rating DO NOT STAY HERE

Mar 6, 2020 L_J_Goodman

The entire hotel is under construction. The pool and restaurant are not open. The internet doesn’t work. There’s no tea, coffee, glasses or mini bar in the room. For something posing as a luxury hotel, they should really be offering highly discounted rooms for staying here, so you don’t feel tricked. I asked reception if there was someone I could… Read more
The entire hotel is under construction. The pool and restaurant are not open. The internet doesn’t work. There’s no tea, coffee, glasses or mini bar in the room. For something posing as a luxury hotel, they should really be offering highly discounted rooms for staying here, so you don’t feel tricked. I asked reception if there was someone I could complain to and they told me to write a Trip Advisor review, so here I am... Read less
Image of the Tripadvisor rating the worst - don’t every stay here

Mar 3, 2020 razapaza

awful and a complete scam poor service awful check in experience can’t even deliver a wake up call on time or a glass for water within a 30 minute time block do not be fooled by the photos, i wouldn’t be paid to stay here
Image of the Tripadvisor rating No prior notice of construction

Feb 19, 2020 Sadie O Chicago, Illinois

We were hugely disappointed to find that both the pool, bar and restaurant were unaccessible during our stay. We of course understand that hotels undergo occasional construction, but to charge for a full price room when none of the amenities were available and to give zero notice of the construction seemed highly unprofessional.
Image of the Tripadvisor rating BEWARE: Fyre Festival of Hotels

Feb 18, 2020 Seyna V

Honestly never ever stay here again. Not only is the hotel under complete renovation and is a construction site - offers nothing but an elevator to the room. These are not minor enhancements, it should be illegal to have a hotel open under complete construction, especially a hotel this ilk.They actually tried to charge me a resort fee when there… Read more
Honestly never ever stay here again. Not only is the hotel under complete renovation and is a construction site - offers nothing but an elevator to the room. These are not minor enhancements, it should be illegal to have a hotel open under complete construction, especially a hotel this ilk.They actually tried to charge me a resort fee when there was no resort so the effort alone in fighting charges after they ruined my weekend, was draining. When I asked for the manager to contact me, nothing happened and they honestly could not have cared less. Read less