Hilton Garden Inn Elko

Elko, Nevada

The hotel

Stocked with all you need for a stay in Nevada’s cowboy country, Hilton Garden Inn Elko has the traveller musts covered: well-kitted guestrooms, complimentary WiFi, a heated indoor pool with whirlpool, a fitness centre, and the option to dine without having to leave your hotel. If you do decide to head out, you’re near downtown Elko, half a mile from casinos, and a few miles from the convention centre and ‘western’ attractions like Northeastern Nevada Museum and Western Folklife Center. But it’s the great outdoors that attracts most visitors: with the Ruby Mountains promising hiking, biking, fishing, and snow sports. If you return too late for the Great American Grill’s stateside treats or evening room service, you can always hit the 24-hour Pavilion Pantry for late-night snacks and ready meals to cook in your room.

Amenities

  • Bar
  • Swimming Pool
  • Free Parking
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Close to downtown Elko, you’re within 3 miles of cultural attractions like Northeastern Nevada Museum, Western Folklife Center, and the convention centre. You’re also just half a mile from some of Elko’s casinos. Close to I-80 and the Ruby Mountains, there are plenty of al fresco activities within a short drive. Complimentary self-parking available.

Hotel information

90 rooms and suites. All with air-conditioning, HDTV, complimentary WiFi, MP3 player compatible alarm clock, telephone, PrinterOn® secure remote printing, microwave, mini-fridge, Kuerig coffee maker, hairdryer, and iron and board. 1 King Bed Rooms have 1 king-size bed, sleeping max 2 adults.

2 Double Beds Rooms have 2 double beds, sleeping max 4 adults.

1 King Bed Deluxe Rooms have 1 king-size bed, sleeping max 2 adults.

2 Double Beds Deluxe Rooms have 2 double beds, sleeping max 4 adults.

Great American Grill® (American menu with salads, sandwiches and pasta dishes, breakfast, lunch and dinner). Pavilion Lounge (bar). Room service* (Monday-Friday, 5.00pm-9.00pm). Pavilion Pantry® (24-hour, snacks, sundries and ready-made meals). Heated indoor pool. Whirlpool. Fitness centre. Laundry facilities* (coin operated). Laundry/valet service*. Florist*. Complimentary WiFi.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (314)
  • Very good (180)
  • Average (57)
  • Poor (38)
  • Terrible (20)
Image of the Tripadvisor rating The name sounds fancy, the style looks fancy, but it was in fact, not fancy!

Sep 26, 2020 jnthnpa Saint Louis, Missouri

We stayed here for a few days – never again! While everything seemed fine at first, we quickly realized it was not. While I understand they’re apparently not done fixing/remodeling the hotel, our stay was far from good. This is a former Hilton property, and while that wouldn’t normally be something we would notice nor care about, there were… Read more
We stayed here for a few days – never again! While everything seemed fine at first, we quickly realized it was not. While I understand they’re apparently not done fixing/remodeling the hotel, our stay was far from good. This is a former Hilton property, and while that wouldn’t normally be something we would notice nor care about, there were remnants from its former namesake on the dial plates for phones in the room, and I even got an email from Orbitz telling me that the “Hilton Garden Inn Elko sent you a realtime conversation notification”, really you couldn’t even change all your info properly with Orbitz? While the exterior of the hotel and lobby looked nice, that was the extent of the remodel that we saw. Our room was gross. I say that because – the carpet in our room was stained in several places, and the room had a light smell of mildew. The tub faucet leaked, and moved around because the caulking around the base at the wall was missing. The shower head was DISGUSTING! It had so much water/calcium deposits on and inside of it, that several of the holes were clogged. The toilet seat was loose and almost came off in the middle of the night. The A/C made a loud thudding noise when we turned it on, and the front air intake cover was falling off. There was some sort of food stuck on the seat cushion of the chair. The desk had an oily residue all over it. The floor lamp behind the chair was going to fall apart if I used to much force to turn it on. And the beds were uncomfortably hard, and there was a noticeable sagging of the mattresses on the side of the bed that is next to the nightstand, so clearly haven’t been replaced in quite some time. A couple of minor inconveniences were that the ice machine on the second floor (our floor) didn’t work. We asked the front desk about it and they said it was out of order because they were waiting on a part, yet they hadn’t put up a sign indicating that it was out of order, nor was there one placed there before we left. Also, the ‘view’ out of our room was of the hotels satellite dishes, and a few a/c units on top of the lobby area. Because of COVID-19 they offered a cold version of the continental breakfast which was fine. We were told it was a juice, bottled water, two granola bars, & fruit or a muffin. However, there was no fruit, they didn’t have any juice, so it was just a bottle of warm water, & on the second day they’d run out of muffins. I get that it wasn’t a full continental breakfast because of the pandemic, but don’t say that it’s going to be certain things, and then not properly prepare to have those things in stock for paying guests during their stay. Also, on our first day when we were leaving around 9am, we walked by the business center and there was a man in there on a computer, eating and drinking. When we came back later that day around 5pm, we noticed that there were food packages and an empty water bottle sitting on the counter in there. Like seriously? I mean the guy should have cleaned up after himself, but you guys couldn’t get someone to clean this up? The only positive thing was that the staff were friendly, but being friendly doesn’t excuse the poor condition of the hotel, lack of proper food planning and quality of the guest experience. Overall, we weren’t expecting the Ritz, but this place was ridiculous. At this point, I would NOT recommend this place to anyone. Read less
Image of the Tripadvisor rating Terrible Bed

Sep 17, 2020 Gail G Barcelona, Spain

We stayed here one night on route from SLC to SF. We had a king bed on the first floor and the bed was terrible -- really! I did not sleep well and neither did my husband. I cannot recommend this hotel. Also, this hotel is not a Hilton Garden Inn.
Image of the Tripadvisor rating Coronavirus/Covid 19 standards

Aug 18, 2020 Benben2020gg Los Angeles, California

My wife and I stayed here and I wanted to add that we booked a King bed room and that bed was definitely a full or queen. We have a king at home and know the size. The bed was like a rock too. And attached is a photo is the Covid 19 practices they claim they follow on Expedia, which when we called they told us would not be possible. No gloves or… Read more
My wife and I stayed here and I wanted to add that we booked a King bed room and that bed was definitely a full or queen. We have a king at home and know the size. The bed was like a rock too. And attached is a photo is the Covid 19 practices they claim they follow on Expedia, which when we called they told us would not be possible. No gloves or masks on the housekeeping which we were told they wore. Blood on the comforter that clearly hadn’t been washed. Up your cleaning practices please and make your employees wear their masks properly you’re in a Covid hotspot county, this is the customer service industry, and there’s a real life worldwide pandemic happening Read less
Image of the Tripadvisor rating Misleading cleanliness standards + hard beds

Aug 18, 2020 631arma

Since it was going to be 100 degrees outside we decided to forgo our campground and stay at Shutters. Because of Covid 19, we called ahead to ask about their cleanliness standards. The night manager assured us the rooms are exceptionally cleaned by housekeeping wearing masks and gloves, then sealed and not entered again. By the way, on booking.com… Read more
Since it was going to be 100 degrees outside we decided to forgo our campground and stay at Shutters. Because of Covid 19, we called ahead to ask about their cleanliness standards. The night manager assured us the rooms are exceptionally cleaned by housekeeping wearing masks and gloves, then sealed and not entered again. By the way, on booking.com it says they wait 24 hours between guests per room. When we asked about this the manager said they don’t do that, so change that on booking!! When we arrived, the manager had his mask below his nose and there were several people in the lobby not wearing masks. My partner asked the manager politely to pull his mask up and he rolled his eyes and complied. Then we went up to the room, and as we were checking it out we found some small fresh (not laundered) blood stains on the comforter cover, which is UNACCEPTABLE during Covid and not acceptable even in normal times! We called the front desk and the same man was very apologetic and nicer now and he replaced it with a clean comforter. The mattresses were incredible hard, and this is coming from people who’ve been camping for two days prior. Not the luxurious good night of sleeping that we were hoping for. In one review they responded saying the mattress firmness is adjustable. What?? It was a normal old mattress and the sheet didn’t even fit to the bottom of the mattress so part of it was sticking out. Not a fancy adjustable mattress. And if it was, why wasn’t there a sign saying how to adjust? Then when we were about to leave we saw housekeeping in the hallways. NO MASK and NO GLOVES. clearly the only change on their cleaning process is putting a sticker on the outside of the door. The lobby and outside has been remodeled nicely, but the rooms were still pretty crappy. They should have spent the remodeling money on better mattresses. I guess you get what you pay for? But you’d think a previously Hilton Garden hotel would stick to Hilton cleaning standards during Covid 19. It’s not that hard to wear masks and gloves and to actually clean a comforter between guests. Read less
Image of the Tripadvisor rating Very satisfied

Aug 16, 2020 danielwf Fort Bragg, California

This property is exceptionally clean and quiet. The restaurant is only open in the evening and with a fair.y limited menu. Service was fast and very friendly. All in all good value and very good experience.