We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. By continuing to browse the site you are agreeing to our use of cookies. For more details, see our cookie policy.
This contemporary hotel finished in traditional Cape Cod décor is in a great location, a short drive from the harbour and beaches, and an easy walk or drive to a variety of shops and restaurants.
Amenities
Bar
Spa
Swimming Pool
Games Room
Internet Access
Tennis
Volley Ball
Restaurant
Where is it
A 5 min drive to Hyannis Main St. 1 mile to all the shopping facilities and 2 miles to beautiful beaches. Transfer time from Boston Logan International Airport: 1 hour 15 minutes.
Hotel information
260 rooms and suites on 2 floors in 6 buildings with 2 lifts. All with air-conditioning, TV with pay-per-view films and games, coffee maker, mini fridge, complimentary WiFi, iron and board and hairdryer. All rooms are non-smoking. Deluxe Rooms are spacious and comfortable with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children (up to to 17 years).
Cape Codder Rooms offer upgraded furnishings and views.
Hearth 'n Kettle Restaurant. Grand Cru Wine Bar (serving light fare). Weekend entertainment (year-round). Indoor Water Park* complete with wave pool, 4 water slides, lazy river, waterfalls, kids area for all ages, saunas and hot tub spa (reduced fee for hotel guests). Outdoor swimming pool. Fitness centre. Games room. Beach Plum Spa*, whirlpool and sauna. Gift shop. Complimentary WiFi. Free parking.
2 nights required for all weekend stays. One night stays on Saturday nights will not be accepted.
*Denotes local charge.
Based on 1517 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (530)
Very good (470)
Average (269)
Poor (131)
Terrible (117)
Count down to baby is a disappointment.
Apr 14, 2021Passport292587Jacksonville, North Carolina
We paid an awful lot for a lot of disappointment. I had to ask 3 times for our sparkling cider before it was finally brought up to our room. It was supposed to be waiting for us in the room at check in along with chocolates that I had to go ask for as well. Now we’re sitting in our room with no way to open our sparkling cider because the front…
Read more
We paid an awful lot for a lot of disappointment. I had to ask 3 times for our sparkling cider before it was finally brought up to our room. It was supposed to be waiting for us in the room at check in along with chocolates that I had to go ask for as well. Now we’re sitting in our room with no way to open our sparkling cider because the front desk has still not brought our bottle opener. I hope tomorrow is better. This is only our first night. Don’t recommend and won’t be coming back.
Read less
Stayed with 2 small Children
Mar 9, 2021Q1690OEjessical
we stayed in the family suite with two small children. The room was not as clean as we would have liked and the hallway was very noisy. The water park and pool was a blast. We had a great time but we wish that the hotel room was kept better.
Disappointing, was really dirty
Feb 22, 2021L_Lott19Mansfield, Massachusetts
I had heard good things about this resort but don't know that I'd go back. First, I will say the front desk staff was great. Beyond that, the experience was lacking. When we got to the hallway where our room was, someone had left out a tray with dirty glasses and dishes. It was 3p.m. and the tray was not picked up until the next morning. Upon…
Read more
I had heard good things about this resort but don't know that I'd go back. First, I will say the front desk staff was great. Beyond that, the experience was lacking. When we got to the hallway where our room was, someone had left out a tray with dirty glasses and dishes. It was 3p.m. and the tray was not picked up until the next morning. Upon entering our room we found that the nightstand had a giant red stain on it. The dresser and headboard were chipped and visibly dinged up. It just didn't feel "clean" The indoor water park area was worse. It's in dire need of an overhaul. The women's bathroom in the pool area were disgusting. Two stalls were closed. One had clearly overflowed. The door was open and it was marked with yellow tape and had a plunger laying on floor. Leaked water was everywhere. It stayed like that for our entire visit. Overall, the indoor pool area felt as if it hadn't been washed in a long time. Tables were not wiped clean, and it felt more like a place I used to hang out when I was a teenager, in someone's garage, with plastic chairs and wobbly tables strewn about. I'm not sure they are following COVID protocols in the waterpark area as people were packed into the lazy river and wave pools. People waiting online for the slides also did not keep a distance. We didn't get much sleep as kids were running up and down the hallways well into the wee hours of the morning. Really bummed out as it's not cheap to stay here. Do no think we will be back.
Read less
Daughter bday dirty socks and water
Feb 16, 2021Tanya1216
It was a great time but the first room had a dirty sock in the bed . Second room the door didn't lock and the bathroom sink leaked all over the floor . Maintence came to fix the sink took about 2 hours to actually get them there . Other than that we had fun
Enjoyed our stay, but honest review
Feb 4, 2021joooee
My family stayed at the Cape Codder for two nights in February 2021. I had concerns regarding the occupancy limits at the indoor pool due to the pandemic, but we never ran into any issues there and the kids (and adults) really enjoyed the indoor pool area. Due to weather, the outside heated pool was closed. The indoor pool area was very clean,…
Read more
My family stayed at the Cape Codder for two nights in February 2021. I had concerns regarding the occupancy limits at the indoor pool due to the pandemic, but we never ran into any issues there and the kids (and adults) really enjoyed the indoor pool area. Due to weather, the outside heated pool was closed. The indoor pool area was very clean, people were spaced out, and the lifeguards were attentive.
Overall, my only issue with this property is with the room. I stayed in a "family loft suite," which has a bit more space than a regular room. Even in off-season and during the weekdays (instead of a weekend), this room was pretty expensive, which if the room was in better shape I wouldn't scoff at. However, the only perk of the room I found was the size and the table w/ 4 chairs (good for working or having kids do remote school work). Carpets in hotels rarely work, especially a hotel which attracts families with kids (who are messy). Many many many stains, also absorbs the chlorine smell from the pool. Not a huge deal, though. The suite had 2 bathrooms, which was nice, but they must not have vents when the shower is running because there was visible mold and the glass fogged up, etc. Another issue was the couch, in my opinion if there's going to be a couch in a hotel room, it should be something like pleather/leather, which can be wiped/disinfected easily. The fabric of the couch is not one which can be cleaned. The table in front of the couch was wobbly to the point I was convinced it might fall apart if we used it at all as a table.
Overall, to charge that much (even during the week day in the off-season...I can't imagine what they charge for that room in the summer on a weekend) for a room in that condition is just hard to accept. I get you're also paying for the pool, etc. but if I ever stay here again, I would never pay the price I did for that loft suite, I would try to go for one of their more basic/cheap rooms. The jacuzzi tub in the loft was also very worn, I would never use it. Again, carpet around a jacuzzi? There was also a weak spot in the floor right next to it...probably from water damage I would imagine.
Hearth 'n Kettle restaurant had really good food, and they always brought the food to the room super fast, kudos to them.
The front desk staff was also great. When I was checking in, a not-so-nice guest was giving the employee a hard time, and the staff member did a great job handling the situation and staying calm. I wish I grabbed her name so I could reference that here, but I forgot.
Had a great massage at the Beach Plus Spa, they were wonderful as well.
To summarize, we enjoyed our stay. The staff was great, the pool was great, the restaurant and area around the hotel was great, etc. Ownership really needs to address the condition of the rooms, though.
Read less
Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
Count down to baby is a disappointment.
