Hilton Mystic

Connecticut, New England

The hotel

Mystic is one of New England's most favoured seaside towns and the Hilton Mystic is a great Connecticut base, close to the coast and Mystic River. The hotel has an excellent location right across the street from the Mystic Aquarium and the charming Olde Village, you're also within walking distance of Mystic's Seaport museum. If you fancy popping out for a slice of Mystic pizza then there's loads of local choice however, with an on-site Moorings Restaurant, Soundings Lounge, fully-equipped gym and indoor pool, there's no need to wander too far if you'd rather stay put.

Amenities

  • Bar
  • Swimming Pool
  • No Smoking
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located opposite the Mystic Aquarium and approx 1 mile north of Mystic Village and seaport.

Hotel information

182 rooms. All with air-conditioning, cable TV, WiFi Internet access*, clock/radio with MP3 dock, coffee maker, hairdryer, iron and board and Hilton Serenity Beds®. Standard Rooms with either 1 king-size bed, sleeping max 2 adults, or 2 double beds, sleeping max 4 adults.

The Mooring Restaurant (American cuisine, open for buffet breakfast, lunch and dinner) and The Soundings Lounge (American cuisine, open for breakfast, lunch and dinner). Indoor heated swimming pool with outdoor pool deck. Fully-equipped fitness centre with cardio-equipment and free weights. 24-hour business centre*. Room service*. Cash machine. Safety deposit boxes* in reception.

*Denotes local charge.

Please note: This is a non-smoking hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (455)
  • Very good (372)
  • Average (192)
  • Poor (78)
  • Terrible (76)
Image of the Tripadvisor rating The World's Worst Hilton Hotel

Apr 17, 2019 Pamela-Leslie New York City, New York

This hotel should NOT call themselves a Hilton Hotel. Well, they don't deserve to be called a Hilton Hotel. We are Gold Hilton Honors members and loyal to the brand because I always have felt Hilton "has our backs" when we travel. That is, until we stayed at this hotel. I was incredibly embarrassed because I recommended my client stay here as well… Read more
This hotel should NOT call themselves a Hilton Hotel. Well, they don't deserve to be called a Hilton Hotel. We are Gold Hilton Honors members and loyal to the brand because I always have felt Hilton "has our backs" when we travel. That is, until we stayed at this hotel. I was incredibly embarrassed because I recommended my client stay here as well so we were doubly disappointed and upset. Our reservation was for 3 nights but it was so bad we could hardly wait to leave so we cancelled the last night and left after finishing business late in the afternoon. The staff was absolutely HORRIBLE - EVERY SINGLE ONE OF THEM. They were not professional nor polite or warm and welcoming. In fact, what came across was that they did NOT enjoy working there and they certainly were not enjoying you being there. The ONE and ONLY EXCEPTION was Lee - who is at the front door and helped me with the luggage and bringing my son upstairs to the room by pushing the wheelchair. Lee was OUTSTANDING and should be training each and every other person in this hotel - from the front desk to the restaurant. My son is on the autism spectrum and loves to give "hugs" rather than shake someone's hand. Each time he attempted to do so at this hotel, we were told by the hotel staff and restaurant wait staff that they cannot hug guests or put their hands on guests. I was so astounded that I was speechless for the first time in my life. The first time it happened I just thought it was that particular staff person but then in the course of the horrible 2 days it happened over and over again with a wide variety of people. I will mention that the housekeeper we had who spoke Spanish was very lovely, kindhearted and efficient. I have told many people since our stay at this hotel, go to Mystic CT but don't go to Hilton Mystic. Save yourself the heartache. Read less
Image of the Tripadvisor rating Hilton Mystic

Apr 17, 2019 Relax44070513549

Staff was unhelpful when they messed up our room placement. We chose rooms on digital check in and they were still unavailable at 6 pm. Also found hair in my omelet and was not offered to have my meal payed for but only to get another one even though I didn’t eat anything else from buffet. Big let down for a 15$ breakfast buffet!
Image of the Tripadvisor rating Nice Hotel

Apr 14, 2019 Coastal635679

The Hilton Mystic is a nice hotel located across the street from the aquarium and shops. It is about a 5 minute drive to down town Mystic. The room had pleasant decor and very clean. The hotel lobby seems to have been recently renovated. The hotel restaurant was adequate. I would not hesitate to stay here again.
Image of the Tripadvisor rating Fine but nothing special

Apr 14, 2019 Mary D Dublin

Stayed a couple of nights in this hotel. The public areas were modern and clean, and it is only a couple of minutes walk to the aquarium and the quaint small stores of Mystic village (not to be confused with Mystic town which is further away). The room was fine if rather dull. Disappointed with a fairly persistant drip from the bath tap, and lots… Read more
Stayed a couple of nights in this hotel. The public areas were modern and clean, and it is only a couple of minutes walk to the aquarium and the quaint small stores of Mystic village (not to be confused with Mystic town which is further away). The room was fine if rather dull. Disappointed with a fairly persistant drip from the bath tap, and lots of dust in the air conditioning unit,. Overall we were happy, though our room could do with a little make-over. Read less
Image of the Tripadvisor rating Dont do it!

Apr 14, 2019 Pooh6772

This was my first time at this hotel. I usually only stay at Hilton Hotels. I had reserved a jaccuzi room for my Anniversary. We showed up at 2pm, checked in and I was told "you have a jaccuzi room" but they are still cleaning. You will be texted when its ready". I never got a ny notification. We show back up at 5 after dinner and the do not… Read more
This was my first time at this hotel. I usually only stay at Hilton Hotels. I had reserved a jaccuzi room for my Anniversary. We showed up at 2pm, checked in and I was told "you have a jaccuzi room" but they are still cleaning. You will be texted when its ready". I never got a ny notification. We show back up at 5 after dinner and the do not have my room. They put us in a delux king instead. This room was horrible! The bed is hard as a rock. The noise from the aircondition was super loud. The banging and elevator sounds were constant all night and we were told this was a quiet area. None of the cabinet doors closed, the bed was more queen than a king. So much for my Anniversary totally ruined and then made worse by the night we had... Read less