Hilton Mystic

Connecticut, New England

Hotel rating
Trip advisor rating: 4.0 Based on 1144 reviews

The hotel

Mystic is one of New England's most favoured seaside towns and the Hilton Mystic is a great Connecticut base, close to the coast and Mystic River. The hotel has an excellent location right across the street from the Mystic Aquarium and the charming Olde Village, you're also within walking distance of Mystic's Seaport museum. If you fancy popping out for a slice of Mystic pizza then there's loads of local choice however, with an on-site Moorings Restaurant, Soundings Lounge, fully-equipped gym and indoor pool, there's no need to wander too far if you'd rather stay put.

Amenities

  • Bar
  • Swimming Pool
  • No Smoking
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located opposite the Mystic Aquarium and approx 1 mile north of Mystic Village and seaport.

Hotel information

182 rooms. All with air-conditioning, cable TV, WiFi Internet access*, clock/radio with MP3 dock, coffee maker, hairdryer, iron and board and Hilton Serenity Beds®. Standard Rooms with either 1 king-size bed, sleeping max 2 adults, or 2 double beds, sleeping max 4 adults.

The Mooring Restaurant (American cuisine, open for buffet breakfast, lunch and dinner) and The Soundings Lounge (American cuisine, open for breakfast, lunch and dinner). Indoor heated swimming pool with outdoor pool deck. Fully-equipped fitness centre with cardio-equipment and free weights. 24-hour business centre*. Room service*. Cash machine. Safety deposit boxes* in reception.

*Denotes local charge.

Please note: This is a non-smoking hotel.

Trip advisor rating: 4.0 Based on 1144 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (447)
  • Very good (365)
  • Average (187)
  • Poor (74)
  • Terrible (71)
Image of the Tripadvisor rating Still haven't had my room cleaned

Feb 21, 2019 Sightseer17025251438

We stayed for 2 nights - long story short, room was never serviced and we literally asked 8 times. Each time the front desk said, I'm so sorry, i'll call housekeeping right away - I felt like I didn't exist. Room service was incorrect 4 times. Extremely disappointed. Too bad because it's a great location and a beautiful hotel.
Image of the Tripadvisor rating Outstanding service

Feb 20, 2019 jaric392 Ellicott City, Maryland

Spent Presidents’ Day weekend at this property with my family. Was very impressed with how the hotel went out of their way to ensure that all of the guests had a great experience. Daily delighter in the lobby and “dive in” movie were nice touches.
Image of the Tripadvisor rating February break

Feb 20, 2019 Trip754155

I go to this hotel several times a year, I have a membership to the aquarium, it’s a perfect location and I usually have a wonderful visit. However this past weekend I went and was extremely disappointed. We ordered room service at 6, was told it would be 30min. I called at 740 because it had been over an hour and they said they forgot to put in… Read more
I go to this hotel several times a year, I have a membership to the aquarium, it’s a perfect location and I usually have a wonderful visit. However this past weekend I went and was extremely disappointed. We ordered room service at 6, was told it would be 30min. I called at 740 because it had been over an hour and they said they forgot to put in the order.. so I had 3 cranky children who didn’t eat until 830. The next day, the maid came to the door around 1045-11 and I asked her to come back in a bit. We left the room, including leftover breakfast tray, assuming the room would get cleaned. We left for the day, returned about 530, and the room was not cleaned. I called the front desk and they said of course, we will send maid right away. We waited until about 630 and I went to the front desk and asked again, we had no clean towels and no toilet paper. They were nice and apologetic but again they said they would send someone, nobody ever showed up. I ended up going back to main desk and asking for toilet paper and towels. I usually LOVE this hotel and the staff is lovely.. but this visit may have changed my mind, I felt like they made no effort to make anything right.. it was just “sorry” then nothing done to fix the situation. I go there several times a year and also am a platinum Hilton honors member. I am very very disappointed in this last stay and may start to look elsewhere for my next trip Read less
Image of the Tripadvisor rating Awesome Stay!!

Feb 18, 2019 Shawn C Stamford, Connecticut

Stayed here for my girlfriends birthday! Awesome location right off the highway and also close to downtown! Check in was very friendly and the rooms were clean and well maintained. We will definitely be back!
Image of the Tripadvisor rating service was great and the hotel was very clean

Feb 12, 2019 richardc392018 Lincoln, Rhode Island

lots of things to do and places to eat very close by, walkable in fact, aquairam, shops, steak house and small town with mystic pizza where the movie was filmed. great small shops across the street with many different types of inventory. great fire place and drinks in the small quaint lounge, every one was quite pleasant and helpfull