Hilton Mystic

Connecticut, New England

The hotel

Mystic is one of New England's most favoured seaside towns and the Hilton Mystic is a great Connecticut base, close to the coast and Mystic River. The hotel has an excellent location right across the street from the Mystic Aquarium and the charming Olde Village, you're also within walking distance of Mystic's Seaport museum. If you fancy popping out for a slice of Mystic pizza then there's loads of local choice however, with an on-site The Irons restaurant, fully-equipped gym and indoor pool, there's no need to wander too far if you'd rather stay put.

Amenities

  • Bar
  • Swimming Pool
  • No Smoking
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located opposite the Mystic Aquarium and approx 1 mile north of Mystic Village and seaport. Driving time from Boston Logan International Airport: 2 hours.

Hotel information

182 rooms. All with air-conditioning, cable TV, WiFi Internet access*, clock/radio with MP3 dock, coffee maker, hairdryer, iron and board and Hilton Serenity Beds®. Standard Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

The Irons (seafood and classic dishes, open for breakfast, lunch, dinner and Sunday brunch). Indoor heated swimming pool. Fitness centre. Outdoor courtyard/lounge. Convenience store. Laundry/dry cleaning service*. Self-parking available*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (468)
  • Very good (378)
  • Average (198)
  • Poor (84)
  • Terrible (78)
Image of the Tripadvisor rating Staff Member stole me credit card information

Jun 25, 2019 Suzanne D

I stayed there Friday night June 21st and the staff was rude. My bank called me and asked if I charged again. I did not. It was apparent that a staff member, the only people who had access to my card, used it. When I called to find out who did it, they couldn’t provide me with that information, yet on my original check out, the time, date and… Read more
I stayed there Friday night June 21st and the staff was rude. My bank called me and asked if I charged again. I did not. It was apparent that a staff member, the only people who had access to my card, used it. When I called to find out who did it, they couldn’t provide me with that information, yet on my original check out, the time, date and staff member were on the receipt. They are liars and I want a full refund. I had to cancel my card and now have to wait 10 days for a new card! I am beyond furious!!! Read less
Image of the Tripadvisor rating Would not stay here again.

Jun 25, 2019 NorthStar68356984305 Fairfield, Connecticut

Went with my two young children overnight so we could visit local attractions. Staff was pleasant but the bathroom in our room when we arrived was beyond disgusting. Won’t go into detail on that but you can imagine. Room service and housekeeping buttons on our phone did not work. No room service menus to be found anywhere in the hotel, I was told… Read more
Went with my two young children overnight so we could visit local attractions. Staff was pleasant but the bathroom in our room when we arrived was beyond disgusting. Won’t go into detail on that but you can imagine. Room service and housekeeping buttons on our phone did not work. No room service menus to be found anywhere in the hotel, I was told by everyone I asked. Every time we wanted to order room service I had to drag my two hungry children to the restaurant and order to be sent to the room. Ordered dinner for my kids and a simple grilled cheese and burger took nearly 90 min to arrive. Food was cold and by 9pm when it arrived was not about to drag my kids down to the restaurant to remedy. Will not be going back...EVER Read less
Image of the Tripadvisor rating Another great stay!

Jun 24, 2019 jrosher Waltham, Massachusetts

This is my go-to hotel when visiting the area. The staff is friendly and the rooms are spacious. The shuttle is a huge asset as parking in downtown Mystic is sparse. The driver was super friendly. My one issue came with finding my room. On the 3rd floor there is a gap in the signage. If you are in room 326-333, take a right off of the… Read more
This is my go-to hotel when visiting the area. The staff is friendly and the rooms are spacious. The shuttle is a huge asset as parking in downtown Mystic is sparse. The driver was super friendly. My one issue came with finding my room. On the 3rd floor there is a gap in the signage. If you are in room 326-333, take a right off of the elevator, as there are no signs for those numbers. Other than that I have no complaints at all. Read less
Image of the Tripadvisor rating Meh

Jun 21, 2019 SarahP326 Mamaroneck, New York

The hotel is a bit dated and needs a good scrubbing. The bathroom was not as clean as it should be and there was a lot of dust around the room - behind the bed, along the baseboards, etc. the coffeemaker didn’t work and there wasn’t any coffee available in the lobby in the morning. They only had one person working at the desk and when they were… Read more
The hotel is a bit dated and needs a good scrubbing. The bathroom was not as clean as it should be and there was a lot of dust around the room - behind the bed, along the baseboards, etc. the coffeemaker didn’t work and there wasn’t any coffee available in the lobby in the morning. They only had one person working at the desk and when they were busy you had to stand there and wait. Everyone there was very nice and helpful - they went out of their way to be nice. Read less
Image of the Tripadvisor rating Perfect

Jun 20, 2019 Paradise22796689851 Boston, Massachusetts

It was a great hotel in the perfect location. It's clean, has a pool and all that you would need. The staff was very friendly and helpful and they even have a complimentary shuttle to take you/pick you up downtown