Orchards Hotel

Massachusetts, New England

The hotel

You’ll feel right at home at Orchards Hotel – in fact, it feels just like you’re staying in someone’s home (albeit a pretty fancy one). That’s down to little details like freshly baked cookies with your turndown service. And to the bespoke guestrooms, each individually designed. And to the homely breakfasts, with pantry options like oatmeal and everything from eggs benedict to full fried breakfasts. And to the intimate spaces for relaxation – from the cosy fireside lounge with its Steinway piano, to the ‘secret gardens’ embracing the pond and swimming pool with mature planting, quiet terraces, and an intimate feel. But this Berkshire Mountains hideaway, a stroll from downtown Williamstown, also comes with contemporary luxuries, including a fitness centre, complimentary parking and WiFi, and the upscale twists on comfort food classics of its elegant restaurant, like Lobster Mac & Cheese.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of Williamstown, this hotel is just a stroll from the Williams College campus and the downtown zone’s shopping and dining opportunities. It’s also less than a mile from Williams College Museum of Art, 2 miles from The Clark Art Institute, less than 5 miles from MASS MoCA, and within a short drive of golf courses. Drive a little further and you’ll find attractions like Berkshire Museum, Bennington Museum, and Hancock Shaker Village. Transfer time from Boston Logan International Airport: 3 hours.

Hotel information

All rooms with bespoke décor, activity table and chairs (for games or afternoon tea), LCD HDTV, complimentary WiFi, CD MP3 line alarm clock radio, safe, hairdryer, iron and board, and bathrobes. Standard Rooms are 280 sq ft and have a bay window with views of the Berkshire Mountains with 1 king-size or 2 double beds, sleeping maximum 2 adults.

Gala Restaurant & Bar (International menu mixing fine dining and comfort food classics, open for breakfast, dinner, and Sunday brunch). Outdoor swimming pool. 24-hour fitness centre. Garden courtyard (with pond and dining terrace). Living Room (with piano and fireplace). Complimentary WiFi. Concierge. Surprise and Delight (nightly turndown service with treats like freshly baked cookies). Parking available* (complimentary Tesla charging stations also available).

*Denotes local charge

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (211)
  • Very good (164)
  • Average (82)
  • Poor (39)
  • Terrible (22)
Image of the Tripadvisor rating needs updating and better staffing

Jul 18, 2019 tomsriver1960 Rye Brook, New York

We have stayed here several times but this was our first visit in about 3 years. The Orchards is in a great location and our room was very large and comfortable; however the entire property is in need of updating. The pool was in poor condition; the carpet in our room needed replacing and the furniture ditto. Some of the drawers in the nightstands… Read more
We have stayed here several times but this was our first visit in about 3 years. The Orchards is in a great location and our room was very large and comfortable; however the entire property is in need of updating. The pool was in poor condition; the carpet in our room needed replacing and the furniture ditto. Some of the drawers in the nightstands and dresser didn't open smoothly. And...the pocket door to the bathroom didn't move at all. Seems to me that housekeeping would have noticed this and reported it. There is no coffee maker in the room; however there is coffee in the lobby at all times which is good enough. The housekeeper for our room was less than stellar--not removing wet and used towels is less than luxury service--especially since clean towels were not put in the bathroom. And then there's the restaurant. We had breakfast (not included in room price) on 2 mornings. On the first morning the coffee was cold as were the scrambled eggs. On the 2nd morning, the waiter--who clearly didn't know what he was doing (he said he usually works dinners) got our orders (4 of us) all mixed up. I said I didn't think we should have to pay for the meal, yet we were billed. I will speak to the hotel about that. At checkout our friend's room was charged to my credit card and the man at the desk didn't know how to correct the error. A woman had to do it. This is not my definition of a luxury property. Read less
Image of the Tripadvisor rating Beware! Overpriced and Off-putting

Jul 10, 2019 Skye C New Canaan, Connecticut

My family came to The Orchards Hotel because we were looking at Williams and had enough Hotels.com points to stay here for free. We did not look at the reviews, which was our first mistake. The Orchards Hotel is grossly overestimated by the photos. We were, to put it lightly, disappointed, by the strange and over the top yet rundown decor. When… Read more
My family came to The Orchards Hotel because we were looking at Williams and had enough Hotels.com points to stay here for free. We did not look at the reviews, which was our first mistake. The Orchards Hotel is grossly overestimated by the photos. We were, to put it lightly, disappointed, by the strange and over the top yet rundown decor. When you pull in to the hotel, you are greeted by two giant poor imitations of European gates and perhaps the largest fountain we have ever seen. Parking lot was mostly empty, but obstructed by the garish entrance. Reception was fine- when ask how they were doing, receptionist responded ‘I’m here’. As we walked the half a mile to our elevator, we were disappointed by the rather lame looking pool and the music that frankly seemed out of place at this hotel. The elevator seemed as if it was on it’s last legs. It took awhile for our room key to work. Rather unsurprisingly, the room was disappointing. The beds were small and uncomfortable, and the decorations were run down. The soundproofing was terrible, we could hear everything that was going on around us. The hotel gave us two complimentary free water bottles- one of which was empty. The clock was not set in our room, instead flashing 12:00. The lights flickered for a minute before turning on. The bathroom and the whole room looked like it was decorated 30 years ago and was in serious need of renovation. tldr: hotel looks like people stopped caring about it ten years ago. Do not stay here!! Read less
Image of the Tripadvisor rating Has potential if only someone cared

Jul 10, 2019 Seaside520015 Beverly, Massachusetts

On its website the hotel claims it is luxury. It is not. It is broken down, dated and in overall poor condition. Let's start with the broken central air conditioning requiring room air conditioners. The single units were in windows that were then "covered" with plywood. There were gaping holes around the edges that we had to stuff with tissue and… Read more
On its website the hotel claims it is luxury. It is not. It is broken down, dated and in overall poor condition. Let's start with the broken central air conditioning requiring room air conditioners. The single units were in windows that were then "covered" with plywood. There were gaping holes around the edges that we had to stuff with tissue and cotton balls to keep the bugs and heat out. Our AC was incredibly loud and didn't cool the room adequately which made for poor sleeping and difficult conversation. We were never told about this while booking or checking in and there was no compensation via a difference in price for being put in a room that had less than adequate room temperature control. When asked about the situation, the woman at the front desk said, "We figured some air was better than none. And no one has complained about bugs coming in." So I guess that means she thought we were unreasonable. Back to the room, the shower floor was so stained and the cover of the drain was not secure so I had to go buy flip flops to wear inside the shower. The sheets on the bed were pilled and scratchy. Some of the towels were frayed at the edges. The pool area is a disgrace. Chunks of the pool edge are missing, it was dirty and the lawn was overgrown and weedy. Someone did mow the second day but did nothing about the weeds. The pool is not at all welcoming and borders on dangerous. The front doors are not automatic so bringing in one's luggage is difficult. We are able bodied -- I imagine for a handicapped person it would be near impossible to get in. A story about the history of the hotel in the lobby area says fresh apples are always available at the front desk. We never saw any. The tea and coffee service some afternoons was cold and there were no cups. And on some days there was no place for trash so a mess had accumulated. The room sizes are great and could be wonderful if someone actually cared about the details and the hotel. Generally the Gilchrist and Soames soaps are nice but it's like putting lipstick on a pig. The WiFi was strong, but since it is an unsecured network, we opted not to use it. One good thing was the storage room where we put our bicycles. That was appreciated. I understand the cookies were good too. Ultimately the person who made it all great was Ally the bartender. She was friendly, knowledgeable and a pleasure to talk with. She is a star employee Read less
Image of the Tripadvisor rating Good hotel stay

Jul 9, 2019 radio77 Chicago, Illinois

There are not too many places to stay around here. We chose this based on proximity to Williams College. The hotel was clean but the rooms were dated, especially the bathrooms. But the rooms were spacious and comfortable. The staff was very nice. The fitness room was totally dated - I just used the treadmill, which worked.
Image of the Tripadvisor rating July 4th Getaway

Jul 8, 2019 Vermonter61 Burlington, Vermont

On a last minute whim, my spouse and I trekked to Williamstown, Massachusetts for a holiday filled with art, theater and good food. Everything fell into place: we reserved a room at the Orchards Hotel, scored wonderful seats for ," A Raisin in the Sun" and enjoyed a sublime dinner at Mezze. The hotel manager went above and beyond to enhance our… Read more
On a last minute whim, my spouse and I trekked to Williamstown, Massachusetts for a holiday filled with art, theater and good food. Everything fell into place: we reserved a room at the Orchards Hotel, scored wonderful seats for ," A Raisin in the Sun" and enjoyed a sublime dinner at Mezze. The hotel manager went above and beyond to enhance our stay; our original room's air conditioning was on the fritz and she promptly upgraded us to a lovely king sized room with a portable air conditioning unit. After sleeping soundly and in comfort, we were treated to a free breakfast in a shade protected backyard. We then proceeded to the Francine Clark Museum for terrific Renoir exhibit. Thank you very much! Bob and Jane Miller Read less