Hotel Viking

The staff and valet was cordial and polite. However, the corner 3rd floor room was noisy, next to the ice machine and entrance to the roof top bar/room. No coffee maker in room and room service wanted to clean the room in the late afternoon. But most importantly, there were many hidden charges we found out at checkout. $40 per day valet parking service and a $30 per day hotel fee to use the pool and other amenities whether you wanted to use them or not. Better hotels and better rates in the area, last time staying at the Viking, overpriced, not clean, understaffed. Big waste of money for a small noisy room. Read less

Valet lost our rental car. We made plenty of time before departing for a wedding & they made us wait 2o min before telling us can't find auto- luckily the wedding offered shuttle. We called & instructed front desk to inform us when auto found- we needed to depart early for morning flight. Later that nite on return, we were told they found our rental car. Next morning staff gave a weak "sorry". Follow up is very weak, as staff was overwhelmed. Read less

We paid $1,300 to stay here for two nights. It was supposed to be just over $500 per night and we were okay with paying a higher price for a luxury experience. However, I travel extensively and, after staying here, I would not consider this a luxury property. The Hotel is an historic Newport landmark but we found the service lacking and the rooms to be less luxurious than many mid range hotels. First the good: the hotel is very conveniently located and, in my view, this is part of what you are paying for. The restaurant is also quite good (breakfast was fantastic and reasonably priced) and I'll give a shout out to the bartender who was amazing. I have been a frequent visitor to Newport for over 20 years (used to vacation there annually, got married there) and have always wanted to try The Viking. Issues: we had a few. First, it is an old hotel which is supposed to have been updated. However, the fixtures in the bathroom were literally the same ones I had in my first cheap college apartment. Peeling paint and mildew also detracted from our experience. For over $600/night, I was expecting something similar to the pictures on the website but our room was mediocre, even by basic hotel standards, topped by a view of the parking lot. Additionally, we got locked into our room when the cheap electronic door lock failed. This was only for 30 minutes or so but it was an unnerving feeling for my wife and daughters (not me though, I swear) and we received no apology from the hotel staff. Maintenance was called and they were also unable to open our door. I finally got my credit card out and was able to free my family from our room. There is fruit infused water in the lobby, a nice bar, and a pool. However, these were really nothing special and I get those pretty much everywhere I go. Although, Hyatt, Marriott, Four Seasons and others I frequent also offer free Starbucks in the morning. At the Viking you’ll need to pony up $4 for a medium drip coffee in their cafe. Upon checkout, I received a bill for over $1,300 for our two night stay. A review of the bill revealed that valet and resort fees moved our cost higher than expected. I'm still not sure what resort fees were for. There was not much here that you wouldn't get at a standard hotel and there really is no 'resort'. In fact, usually when we check into a luxury property, we typically get a run down of all a property has to offer, where to find everything, and how to make the most of our stay. None of that with The Viking. After explaining that I had parked on the street (street parking is easy to find - but they don't tell you that), that we had been locked in our room, and that they lacked the amenities to support a 'resort fee', I was shown a bill for $1,150. But when I received my credit card statement, I found we were still charged over $1,300. I’ve asked what happened but am still waiting to hear back. For true a luxury stay in Newport, I’d recommend Gurney’s, Fourty 1 North or Castle Hill instead. Read less