Comfort Inn Midtown West

The hotel is in a good location, about a 15-20 minute walk to Times Square and 5 mins to the subway which was great when we had our suitcases. Staff were very friendly & the room had everything we needed, even if it was on the small side! We didn't use the breakfast even though it was included as it was just continental style and we wanted something warm and bigger to see us through the day! Overall great hotel and ideal as a base for seeing New York. Read less

I gave this hotel a chance though someone reviewed they were placed in a room on a mechanical room floor where guest aren’t allowed at hotels. I called prior stating that I read a review and that I do not want to be placed in a room that’s not in a guest floor. I was told oh no that would not happen. What I didn’t want to happen happen I was placed in C102 a room in the employee floor with no other guest rooms but the mechanical room, linen carts placed in front of my door. Employees walk back in forth talking. I’m the am housekeeping trying out their vacuums before heading to the real guest floors. Once checked in we reached out floor to our room I was truly upset I was placed I. The room as the review stated. I called front desk and they stated oh you had a last minute reservation and that’s the only room left. Mind you I called the night before, before I booked I called and I was told not to worry. I called the main line of comfort inn and filed a complaint. They stated they will let the manager know. No one called or checked on us. We couldn’t sleep my husband and I spent the night mostly out. Couldn’t find another hotel due to the holiday weekend everyone was sold out, which I knew what added to rudeness and non concern of the employees and management. In the morning we checked out called corporate all they wanted to give was points which was bs for what we endured. No customer service, no care of your concerns, manager was rude a female refused to give us any type of compensation. I took videos of where we were placed and the linen carts and how dirty that floor was. Of course because it’s not a guess floor. Honestly I feel like it was room for emergencies for employees to stay in case of inclement weather etc. that was placed out for over booking or ripping of a customer. I would not recommend you can call ahead of time to reassure but still be lied to and be placed where your worse fear the worst review posted. Thank god I did not bring my infant child. Read less

The hotel is in a good location. The staff was friendly. And, helped me use the subway. Which is not too far away. The room was a good size, ( for NY). It was clean, and had everything I needed.The hotel had a beautiful Continental breakfast. Which included everything you could imagine. The neighborhood, seemed safe when I was walking around. Perfect Stay! Enjoy! Read less