Comfort Inn Midtown West

Midtown, New York

The hotel

In the hip Hell’s Kitchen neighbourhood, which borders Broadway and is home to some of the city’s hottest clubs, finest ethnic-fusion food, and best budget eateries, Comfort Inn Midtown West’s location means its favoured by savvy travellers wanting a super central base without paying top dollar. After all, in New York, it’s all about what’s going on outside your hotel. That said, thoughtful touches inside make your stay comfortable and relaxing: like complimentaruy WiFi; free hot buffet breakfasts, with Continental and Stateside favourites; and that all-important New York staple, free coffee (just make sure you pronounce it caw-fee to fit in with the locals). As well as the Hell’s Kitchen attractions, it’s just a few blocks from Times Square and within ‘bag carrying distance’ of Manhattan’s famed shopping.

Amenities

  • Internet Access
  • Close to City Centre

Where is it

In Midtown Manhattan’s fashionable Hell’s Kitchen, famous for its dining scene and nightlife, it’s just a few blocks from Times Square, putting you close to the Theater District, legendary NYC shopping, and plenty of sightseeing spots. Transfer time from JFK International Airport: 1 hour.

Hotel information

All rooms with flatscreen TV, WiFi, clock/radio, coffee maker, hairdryer, and iron and board. Standard Rooms have 1 king-size or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Complimentary hot breakfast and coffee. Complimentary WiFi. Valet cleaning service*.

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (187)
  • Very good (293)
  • Average (164)
  • Poor (50)
  • Terrible (32)
Image of the Tripadvisor rating Great people

Sep 12, 2019 Elsayed M

I am lucky and very happy to stay in this wonderful hotel Great and friendly staff Excellent services Nice breakfast Very nice manager Close and near to airport maximum 45 minutes Near to wonderful restaurants
Image of the Tripadvisor rating Ideal for NYC Trip

Sep 6, 2019 BronteH

The hotel is in a good location, about a 15-20 minute walk to Times Square and 5 mins to the subway which was great when we had our suitcases. Staff were very friendly & the room had everything we needed, even if it was on the small side! We didn't use the breakfast even though it was included as it was just continental style and we wanted… Read more
The hotel is in a good location, about a 15-20 minute walk to Times Square and 5 mins to the subway which was great when we had our suitcases. Staff were very friendly & the room had everything we needed, even if it was on the small side! We didn't use the breakfast even though it was included as it was just continental style and we wanted something warm and bigger to see us through the day! Overall great hotel and ideal as a base for seeing New York. Read less
Image of the Tripadvisor rating Worst customer service and gave us room on the mechanical and employee clock in floor. Which is not a guestroom

Sep 5, 2019 Katybona_0617

I gave this hotel a chance though someone reviewed they were placed in a room on a mechanical room floor where guest aren’t allowed at hotels. I called prior stating that I read a review and that I do not want to be placed in a room that’s not in a guest floor. I was told oh no that would not happen. What I didn’t want to happen happen I was… Read more
I gave this hotel a chance though someone reviewed they were placed in a room on a mechanical room floor where guest aren’t allowed at hotels. I called prior stating that I read a review and that I do not want to be placed in a room that’s not in a guest floor. I was told oh no that would not happen. What I didn’t want to happen happen I was placed in C102 a room in the employee floor with no other guest rooms but the mechanical room, linen carts placed in front of my door. Employees walk back in forth talking. I’m the am housekeeping trying out their vacuums before heading to the real guest floors. Once checked in we reached out floor to our room I was truly upset I was placed I. The room as the review stated. I called front desk and they stated oh you had a last minute reservation and that’s the only room left. Mind you I called the night before, before I booked I called and I was told not to worry. I called the main line of comfort inn and filed a complaint. They stated they will let the manager know. No one called or checked on us. We couldn’t sleep my husband and I spent the night mostly out. Couldn’t find another hotel due to the holiday weekend everyone was sold out, which I knew what added to rudeness and non concern of the employees and management. In the morning we checked out called corporate all they wanted to give was points which was bs for what we endured. No customer service, no care of your concerns, manager was rude a female refused to give us any type of compensation. I took videos of where we were placed and the linen carts and how dirty that floor was. Of course because it’s not a guess floor. Honestly I feel like it was room for emergencies for employees to stay in case of inclement weather etc. that was placed out for over booking or ripping of a customer. I would not recommend you can call ahead of time to reassure but still be lied to and be placed where your worse fear the worst review posted. Thank god I did not bring my infant child. Read less
Image of the Tripadvisor rating Comfort Inn Midtown West Must!

Aug 19, 2019 Jacqueline C Pawtucket, Rhode Island

The hotel is in a good location. The staff was friendly. And, helped me use the subway. Which is not too far away. The room was a good size, ( for NY). It was clean, and had everything I needed.The hotel had a beautiful Continental breakfast. Which included everything you could imagine. The neighborhood, seemed safe when I was walking around.… Read more
The hotel is in a good location. The staff was friendly. And, helped me use the subway. Which is not too far away. The room was a good size, ( for NY). It was clean, and had everything I needed.The hotel had a beautiful Continental breakfast. Which included everything you could imagine. The neighborhood, seemed safe when I was walking around. Perfect Stay! Enjoy! Read less
Image of the Tripadvisor rating Excellent Hotel

Aug 7, 2019 sayedelnaby Cairo, Egypt

Friendly staff,nice breakfast, helpful staff, nice location, Excellent staff, near to NW airport, 30 minutes to LG airport clean hotel and Excellent management in midtown near to subway stations thanks for everyone in this perfect hotel for everything you did to me and my family