DoubleTree by Hilton Metropolitan - New York City

New York, USA

Hotel rating
Trip advisor rating: 3.5 Based on 5876 reviews

The hotel

In the on-trend East Side, this is a Midtown must for those wanting to see the sights and shop the shops of NYC without having to wander far. In fact, it’s just blocks from the boutiques of Fifth Avenue and treats of Bloomingdale’s, and a stroll from guidebook favourites like Central Park, Times Square, Rockefeller Center, and Radio City Music Hall. It may be surrounded by iconic architecture, but Doubletree by Hilton Metropolitan holds its own in the style stakes. Originally the brainchild of Art Deco architect Morris Lapidus, it’s been brought back to its former glory while being bolstered by modern traveller musts, like its Met Grill, where you can tuck into full stateside or Continental breakfasts, and its Met Bar, a trendy lounge with cocktails, oversized sports screens, and an evening menu of ‘Met Bar Bites’.

Amenities

  • Bar
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In East Side Manhattan, just three blocks from Radio City Music Hall, four blocks from St Patrick’s Cathedral, half a mile’s stroll from Rockefeller Center and Fifth Avenue, and eight blocks from Bloomingdale’s. It’s also just a mile from big attractions like Central Park, Times Square and Broadway, Madison Square Gardens, and Empire State Building. Grand Central Terminal and other public transport stops are within walking distance. Transfer time from John F. Kennedy International Airport: approx 30 minutes.

Hotel information

764 rooms and suites. All with air-conditioning, 37" flat-screen HDTV with video games, clock radio with MP3 connection, WiFi*, telephone, safe, hairdryer, and iron and board. Standard 1 Bed Rooms have 1 queen-size or 1 king-size bed, sleeping maximum 2 adults.

Standard 2 Bed Rooms have 2 double beds, sleeping maximum 3 adults.

Met Grill (full American or Continental menu, open for breakfast), and Met Bar (cocktails and evening Met Bar Bites menu, sports screens). 24-hour fitness centre. Salon*. Gift shop (with snacks and sundries). WiFi*. Concierge (theatre ticket desk). Babysitting*. Laundry and valet services*. Foreign currency exchange. ATM. Self parking approx $55 plus tax per day; $70 for SUVs and valet parking approx $63 plus tax per day; $78 for SUVs.

*Denotes local charge.

Trip advisor rating: 3.5 Based on 5876 reviews

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1613)
  • Very good (2121)
  • Average (1246)
  • Poor (505)
  • Terrible (391)
Image of the Tripadvisor rating Visiting double tree

Feb 23, 2019 F8242PXranaa Gatlinburg, Tennessee

Got to the Double tree by Hilton and accommodations were highly acceptable. The gentleman at the front desk was John Johnson was highly accommodating. Everything was a it should have been. Room service was perfect everything in the hotel is ready for anybody that’s traveling to New York City very close by everything you need to visit.
Image of the Tripadvisor rating Amazing hotel, great service!

Feb 22, 2019 KwellerI123

I thank especially to Vicki from hotel's front desk who helped me alot. I needed a mini fridge and a proper internet connection and got it, the room was spacious an had everything I needed for this vacation to be great. The location is perfect also.
Image of the Tripadvisor rating Dirty, loud, and dated

Feb 19, 2019 PhillyfoodieNYC

By far the worst hotel experience I have ever had in terms of quality of the room. So bad it is almost comical. As a Hilton Honors member, I stay in Hilton’s frequently, and I cannot believe Hilton puts their name on this place. In short, the hotel is in terrible condition, loud, and just an uncomfortable place to stay. I’d expect this from a… Read more
By far the worst hotel experience I have ever had in terms of quality of the room. So bad it is almost comical. As a Hilton Honors member, I stay in Hilton’s frequently, and I cannot believe Hilton puts their name on this place. In short, the hotel is in terrible condition, loud, and just an uncomfortable place to stay. I’d expect this from a cheap roadside motel, but not a place that’s advertised as having 4 stars. I am lying awake in my hotel room writing this review because I can’t sleep. The mattresses are creaky and uncomfortable, and for whatever reason a housekeeping staff member is cleaning rooms on my floor with the doors wide open, talking loudly with her cell phone on speaker (it is 11PM). In fairness, she lowered her voice after I came out in my pajamas and asked her to keep it down. My room is very dated and is literally crumbling apart (see pictures). The bathroom is not very clean, with mildew and water damage apparent. Noise is also an issue - the walls are paper thin, my window faces a fire station, and there is a gap in the door, so hallway noise is not subtle. I am struggling to understand how this hotel can have so many good reviews and suspect that some must be fake — unless part of the hotel has been rennovated? Anyway, I recommend staying away from this place if you want to get any sleep! Read less
Image of the Tripadvisor rating Good room for NYC and great service.

Feb 19, 2019 Chen Wen H Taipei, Taiwan

We arrived at 3 am because of a terribly delayed flight. John Johnson was incredibly welcoming despite the time of day. He made the unpleasant timing of our arrival a lot better. The service of this hotel was lovely. The rooms are small, but not as small as some of the other hotels I've stayed in NYC. Would recommend!
Image of the Tripadvisor rating Weed everywhere

Feb 18, 2019 Todd J Plainwell, Michigan

Have stayed at this hotel for almost a decade. Weed smell and noise reported on day of check in, nothing done. Fog of weed reported on second Ana third night of stay...nothing done. Didn’t get delivered package on time to room, stopped at desk to retrieve and blown off by rude agent. Had to wait one hour to talk to manager who finally helped… Read more
Have stayed at this hotel for almost a decade. Weed smell and noise reported on day of check in, nothing done. Fog of weed reported on second Ana third night of stay...nothing done. Didn’t get delivered package on time to room, stopped at desk to retrieve and blown off by rude agent. Had to wait one hour to talk to manager who finally helped deliver package. Hotel has been terrible in responding to complaints. Been having an issue with noise and drugs in hotel and didn’t get a reach out unti 4 days after check in. If you are looking to get a contact buzz....this is your place. If you are wanting to be treated like a good paying guest I would recommend going elsewhere. I have 3 rooms my company is paying for here. I as offered one night offf one room for my troubles. Spending thousands but offered less than $200 off my stay. Kicker was waiting for a package to be delivered to my room for over 24 hours. Front desk agent told me that this is a Union property and perhaps I didn’t understand how that works...which meant getting my package wasn’t her job. Place isn’t run like it used to be. Read less