Doubletree by Hilton New York - Times Square West,

New York, USA

The hotel

Putting you in an ideal spot to explore New York’s urban jungle, staying at the Doubletree by Hilton Times Square West means you can be at some of the city’s best sites in a heartbeat. Head to the rooftop bar, complete with views all around of the breathtaking skyline, and enjoy some tasty American bites in the restaurant. And when you step out the front door, you’re just a short walk to Times Square itself, and some of the top shops like Macy’s and Target.

Amenities

  • Bar
  • Restaurant
  • Fitness Centre/Gym
  • Valet parking
  • Close to City Centre

Where is it

In Times Square, a short walk to Central Park, Empire State Building and the Rockefeller Center. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

612 rooms. All with air-conditioning, 40" LCD TV, coffee maker, hairdryer, iron and board, mini-fridge, and blackout curtains. Standard Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

City View Rooms are located on the north side of the hotel with views of the skyline, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Premium City View Rooms are on the 25th floor and above, with views of the skyline, with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Freedom Tower Premium Rooms are on the 25th floor and above, with views of the Financial District, Freedom Tower and Statue of Liberty, with 1 king-size bed, sleeping maximum 2 adults. 

High Bar & Lounge (rooftop bar with 360-degree views of the skyline). Tranzit Restaurant & Bar (American food, open for breakfast, lunch and dinner). Fitness room. Concierge. Valet parking $72 plus tax, per day (payable locally, subject to change). WiFi access available*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (674)
  • Very good (729)
  • Average (440)
  • Poor (273)
  • Terrible (246)
Image of the Tripadvisor rating Pleasant Stay

Sep 25, 2020 vpemanuel7 New York City, New York

Good hotel. Staff was great (Fanny & Ana) both patient, professional and informative. The room was clean and modern but there was no stationary. I wanted to leave a thank you note for Housekeeping. I notice the same thing at a Hilton Garden Inn as well. I’m guessing those have been removed to cut costs. The neighborhood is a bit rough tho. FYI.
Image of the Tripadvisor rating Ridiculous

Sep 25, 2020 Sdejesus19

This was my first time staying at this hotel and will be the last time i stay there. The toilet was messed up most of my visit tuesday and friday they clean the rooms a d sure enough it was a problem when i asked for house keeping to clean the room. They kept giving me the run around when i literally asked for the room to get clean on Friday and… Read more
This was my first time staying at this hotel and will be the last time i stay there. The toilet was messed up most of my visit tuesday and friday they clean the rooms a d sure enough it was a problem when i asked for house keeping to clean the room. They kept giving me the run around when i literally asked for the room to get clean on Friday and fix the the toilet they fix the toilet and didn’t clean the room until the next day after i was complaining. I underStand the circumstance with the COVID but dont tell me house keeping is only tuesday and friday when yet i saw house keeping cleaning other rooms. The shower was ridiculous water all over the place. This was a bad experience and i wouldnt stay here again. The price for this hotel is outrageous for no reason. Very price for horrible service. Read less
Image of the Tripadvisor rating Absolutely shocked

Sep 8, 2020 598katkav

Hilton DO NOT BOOK YOUR STAY WITH HILTON! I was really excited about our holiday in America and we thought that Hilton is sure choice as with such a worldwide brand we can’t go wrong. Well I was wrong. Covid 19 happened and I contacted hotel as soon as I knew that our trip will not happen and I was promised on 30th of March to get my money in two… Read more
Hilton DO NOT BOOK YOUR STAY WITH HILTON! I was really excited about our holiday in America and we thought that Hilton is sure choice as with such a worldwide brand we can’t go wrong. Well I was wrong. Covid 19 happened and I contacted hotel as soon as I knew that our trip will not happen and I was promised on 30th of March to get my money in two weeks! Here we are, 5 months later, no money, hotel went silent! No communication whatsoever, Hilton apparantely doesn’t care that the amount of money what they are holding is compararable with one month salary to feed my family! Absolutely shocked! Read less
Image of the Tripadvisor rating Shanique at the front desk was very helpful!

Sep 3, 2020 Passenger543504

A nice hotel for the money , clean rooms and facilities. The front desk lady named Shanique was very nice and helped us with anything we needed. If I am in the area again I’ll be sure to come back to this hotel
Image of the Tripadvisor rating Broken AC

Aug 3, 2020 TyTyBooth York, Pennsylvania

Last minute hotel with grandma and the kids, after a long day of driving we come to find theirs no parking or valet and the entrance was hard to find on a scary dark street.. Hilton said their was parking but come to our surprise it’s a block away and not affiliated and their is no in or out. The hall ways smelled like cigarettes. The shower… Read more
Last minute hotel with grandma and the kids, after a long day of driving we come to find theirs no parking or valet and the entrance was hard to find on a scary dark street.. Hilton said their was parking but come to our surprise it’s a block away and not affiliated and their is no in or out. The hall ways smelled like cigarettes. The shower door was broken so we flooded the bathroom. Beds are super small but comfy. The worst was when we realized the AC didn’t work at 1am and it’s 80 degrees in our room but it’s set at 60... We were soaking in our sweat all night and had to check out and get dressed for a important meeting, my grandma had a heat stroke at the restaurant we went to because her body temperature never went down for 24 hours. Idk if it’s related but it was a hot sweaty gross experience. The front desk lady was lovely and so was the Resturant. Unfortunately they were understaffed on a Saturday night and we’re unsure if they could accommodate more towels, luckily we got them after the second attempt. Also was never offered cookies. Read less