Empire Hotel

New York, USA

The hotel

This 1920s hotel enjoys a superb location, residing at the gateway to New York's Upper West Side. Facilities include a fabulous rooftop plunge pool with panoramic views of your stunning surrounds.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

West 63rd Street, close to Central Park and Columbus Circle. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

426 rooms on 11 floors in 1 building with 4 lifts. All rooms with air-conditioning, flatscreen TV, WiFi access*, mini-bar*, safe, bathrobes and hairdryer. Standard Queen Rooms are 191 sq ft with 1 queen-size bed, sleeping maximum 2 adults.

Superior King Rooms are slightly larger at 242 sq ft with either a city or quiet courtyard view with 1 king-size bed, sleeping maximum 2 adults.

Superior Double Double Rooms are also 242 sq ft with either a city or quiet courtyard view with 2 double beds, sleeping maximum 3 adults.

Ed's Chowder House (seafood menu). Lobby bar. Rooftop plunge pool (open May to September). 24-hour fitness centre. Concierge. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi in public areas.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2502)
  • Very good (2312)
  • Average (1465)
  • Poor (851)
  • Terrible (643)
Image of the Tripadvisor rating Recommend it!

May 23, 2019 naroshi Sao Paulo, SP

Me and my boyfriend had a really nice stay at The Empire. The staff is really nice, helpful and friendly. The room was clean and we had a really nice daily room service. The only problem we had was with the lack of information about what is really complimentary and what is not. The coffee and tea in the room was only free at the first round, but… Read more
Me and my boyfriend had a really nice stay at The Empire. The staff is really nice, helpful and friendly. The room was clean and we had a really nice daily room service. The only problem we had was with the lack of information about what is really complimentary and what is not. The coffee and tea in the room was only free at the first round, but the room service kept loading it without we order it, so we had a misunderstood at the check out about it, but it was also quickly solved with the hotel staff. Also we had to order sometimes the complimentary daily water, that wasn't always left in our room. During mornings I recommend the "do not disturb" sign, because the room service keeps knocking at your door and makes a lot of noise cleaning the rooms around you. We were worried at first about some reviews we read about the room being dark and not really warm, but we really liked it! The location is amazing, we definitely recommend it. Read less
Image of the Tripadvisor rating Under-rated

May 23, 2019 Lisa G Dillon, Colorado

This hotel has a lower “score” than it deserves. Most NYC hotels are in older buildings that have some quirks, as they do here, but overall, the rooms are lovely, clean, well decorated, with comfortable beds and bedding. The staff could not have been more accommodating. They were fully booked and super busy with graduations and yet never neglected… Read more
This hotel has a lower “score” than it deserves. Most NYC hotels are in older buildings that have some quirks, as they do here, but overall, the rooms are lovely, clean, well decorated, with comfortable beds and bedding. The staff could not have been more accommodating. They were fully booked and super busy with graduations and yet never neglected us...were totally attentive and helpful as we were a family group with several rooms and different ins and outs. The hotel is super well located for anything on the upper west side or midtown west. I highly recommend this hotel and would surely return there. Read less
Image of the Tripadvisor rating Very bad in the core

May 23, 2019 umurcanyilmaz Istanbul, Turkey

Me and a friends stayed in the hotel for 2 days. I recommend the location as it's convenient to travel within Manhattan and quite at nights. We also visited the rooftop twice, once for a brunch and once for drinks. And I can say that the best part of the hotel is definitely the rooftop. The room they gave to us was barely adequate for two with a… Read more
Me and a friends stayed in the hotel for 2 days. I recommend the location as it's convenient to travel within Manhattan and quite at nights. We also visited the rooftop twice, once for a brunch and once for drinks. And I can say that the best part of the hotel is definitely the rooftop. The room they gave to us was barely adequate for two with a very small bathroom. They didn't even bother for putting a bath towel there:) The bed was comfortable and whatsoever but will not stay again and don't recommend. Read less
Image of the Tripadvisor rating Highly recommend for service and comfort

May 23, 2019 GoPlaces54075248758 Minneapolis, Minnesota

The service at this hotel is exceptional. I didn't open a single door and was asked several times if I needed assistance. When I had questions, they had answers and often took it a step further by solving my problem for me. The staff made my stay more enjoyable and I was already happy with the quality of my room, the lounge, food, and rooftop… Read more
The service at this hotel is exceptional. I didn't open a single door and was asked several times if I needed assistance. When I had questions, they had answers and often took it a step further by solving my problem for me. The staff made my stay more enjoyable and I was already happy with the quality of my room, the lounge, food, and rooftop bar/beautiful views, and location. I will definitely be returning to this fantastic hotel. Read less
Image of the Tripadvisor rating Terrible experience

May 23, 2019 Trek60576874591 Philadelphia, Pennsylvania

Let’s start this trip off with having the customer service employee view my LinkedIn profile prior to me checking in. Very creepy! Next- the gym wallpaper is terrible! Makes you dizzy while running on the treadmill! Staff not friendly! No toilet paper in the lobby bathroom! This wasn’t a good situation! Overpriced drinks! Overpriced rooms! Valet… Read more
Let’s start this trip off with having the customer service employee view my LinkedIn profile prior to me checking in. Very creepy! Next- the gym wallpaper is terrible! Makes you dizzy while running on the treadmill! Staff not friendly! No toilet paper in the lobby bathroom! This wasn’t a good situation! Overpriced drinks! Overpriced rooms! Valet staff were lazy and tried to get me to self park! Room was okay. Hope you like sleeping in a closet sized room! Housekeeping entered my room 3 times the morning I was to check out. Nice to wake up to your hotel room door being barged through! Never again will I stay at here! Read less