Hilton Garden Inn New York Chelsea

New York, USA

The hotel

This hotel is a very popular addition to the Hilton family, with state-of-the-art amenities, superb guest rooms and, a great location in the city's stylish fashion district of Chelsea, just south of Times Square and considered the new midtown. Central to all the sights and sounds of New York City's nightlife, award winning restaurants, galleries and museums it is also walking distance of the Empire State building, Macy's and 34th street for that all important shopping. Full American cooked breakfasts are served in the hotel restaurant or head into town to dine after a drink or two in the Lounge. There is also a fitness centre for those of you who wish to keep in shape!

Amenities

  • Bar
  • Room Service
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

West 28th St, 3 blocks from Madison Square Garden. Close to an eclectic mix of nightlife, award-winning restaurants, shops and boutiques.

Hotel information

169 rooms on 24 floors in 1 building with 2 lifts. All with air-conditioning, flat-screen TV, complimentary WiFi, alarm/clock radio, telephone, Keurig® coffee maker, mini fridge, microwave, iron and board and hairdryer. King Rooms are 220-235 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Queen Queen Rooms are also 220-235 sq ft with 2 queen-size beds, sleeping maximum 4 adults.

The Garden Grille and Bar. Lounge. Fitness centre. 24-hour Pavilion Pantry. Complimentary WiFi. Room service* (11:00am-11:00pm). Free daily newspaper. Concierge.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1000)
  • Very good (906)
  • Average (269)
  • Poor (84)
  • Terrible (65)
Image of the Tripadvisor rating Great stay

May 18, 2019 fremont5 Scottsdale, Arizona

We stayed at the Hilton Garden Inn for 3 nights and were very happy with the accommodations. The room was clean upon arrival and cleaned well each day. The staff was pleasant and helpful. Complimentary coffee in the AM was a nice touch. Located in the florist area, so a busy area.
Image of the Tripadvisor rating Great location!

May 15, 2019 Ana R

Overall our stay was good just had an issue with uncomfortable pillows but I was told that's the only kind you have when I asked for something else and the staff was quick to provide me with an extra one. Really my only comment is on the waiter at breakfast, he was quick to ask for a tip before he even offered a smile. Gratuities are earned not… Read more
Overall our stay was good just had an issue with uncomfortable pillows but I was told that's the only kind you have when I asked for something else and the staff was quick to provide me with an extra one. Really my only comment is on the waiter at breakfast, he was quick to ask for a tip before he even offered a smile. Gratuities are earned not guaranteed and we felt like it was an obligation to leave a tip for someone who's just pouring coffee and not even saying good morning, very disappointing! My final bill was adjusted promply after I called with and the front desk agent who did it was nice and courteous when she took my call so no more issue there. Front desk staff in the AM shift should be more attentive to guests and at least offer a smile when they're busy instead of completely ignoring you, just gives the wrong vibe. Read less
Image of the Tripadvisor rating searching for the best place in lower midtown, this is it

May 15, 2019 travelingphotodude Portland, Oregon

I work with several customers in this area and have stayed at a couple off Springfield Inns, and the New Yorker, but this is the best deal in the area. The rooms are not exactly updated but the bed is wonderful. It's clean. The breakfast is good, above average for the price. The location is one I prefer because it is not so noisy. Staff is… Read more
I work with several customers in this area and have stayed at a couple off Springfield Inns, and the New Yorker, but this is the best deal in the area. The rooms are not exactly updated but the bed is wonderful. It's clean. The breakfast is good, above average for the price. The location is one I prefer because it is not so noisy. Staff is friendly. Read less
Image of the Tripadvisor rating Excellent Customer Service

May 13, 2019 Lori K Miami Beach, Florida

Front desk was friendly, professional and accommodating. Room was extremely clean, temperature was perfect and beds very comfortable. Great location, close to Penn Station, Times Squareand Madison Square Garden
Image of the Tripadvisor rating Decent stay in Chelsea

May 10, 2019 JudyA727 Los Angeles, California

Enjoyed our stay in Chelsea. Even with four of us in one room, we didn't feel uncomfortable. We asked for extra pillows, which were provided quickly. The hotel is conveniently located. There's a subway stop on the corner, or it's only about a 10 minute walk from Penn Station. There's a kind of hip, upscale bar (can't remember the name of it) just… Read more
Enjoyed our stay in Chelsea. Even with four of us in one room, we didn't feel uncomfortable. We asked for extra pillows, which were provided quickly. The hotel is conveniently located. There's a subway stop on the corner, or it's only about a 10 minute walk from Penn Station. There's a kind of hip, upscale bar (can't remember the name of it) just a few doors down, but better yet, there's an Irish pub a block away. Plenty of places to eat and drink nearby. The staff was very pleasant and friendly. All in all, we were happy with our stay and would stay here again. One tip - if you need to call and Uber/Lyft, go to the end of the block first. This part of 28th street is very crowded and it could take several minutes for the driver to get to you. It's much easier for them to pick you up on 6th or 7th. Read less