Hilton New York JFK Airport

New York, USA

The hotel

Whether it’s a quick business stop over you’re after or a base for the family, the Hilton New York JFK Airport is ideal. For a start, it’s close to the airport, around 5 minutes in fact. Secondly, rooms are spacious and well-equipped with a whole range of conveniences. For sightseeing, there’s convenient access to Manhattan via the Wan Wyck Expressway as well as Long Island and Brooklyn via the Belt Parkway. Belmont is close by for those keen on horse racing or catch a game or two at the Yankee Stadium. Facilities on-site include a lovely indoor swimming pool and 144, for feasting on classic American dishes or enjoying a drink in the sports bar.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Just ¼ mile from JFK International Airport. Complimentary 24-hour airport shuttle service, every 30 minutes and on the hour.

Hotel information

356 rooms and suites on 12 floors. All with air-conditioning, flatscreen TV with pay-per-view films, telephone, mini-bar, tea/coffee maker, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (aged under 17 years).

144 (American-style bistro – breakfast/lunch/dinner). Sports bar. Indoor swimming pool. Fitness centre. Complimentary business centre. Laundry/dry-cleaning service*. 24-hour concierge. 24-hour room service*. Complimentary WiFi.

*Denotes local charge.

One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (808)
  • Very good (707)
  • Average (399)
  • Poor (204)
  • Terrible (160)
Image of the Tripadvisor rating Customer service and accommodating is wonderful

Feb 26, 2021 mrsinformed Jonesboro, Georgia

I am currently staying at the hotel and I don't have some of the problems that are mentioned here. I love my room and the staff is definitely a plus. Now I gave 4 stars because upon arrival the young lady at the desk really shocked me by telling me that the deposit was $400.00. This was unexpected. When she saw my reaction she immediately said… Read more
I am currently staying at the hotel and I don't have some of the problems that are mentioned here. I love my room and the staff is definitely a plus. Now I gave 4 stars because upon arrival the young lady at the desk really shocked me by telling me that the deposit was $400.00. This was unexpected. When she saw my reaction she immediately said that she would see if she could lower the price. She "supposedly" lowered it to $200.00 to which I gave permission for. When I later checked my account they had in fact taken the $400.00. I went down to the desk and the manager John came out to explain the cost and that they cannot change this fee for anyone or any reason. I don't understand why he didn't tell her that she could not do that and it would not be accepted in the system. Corporate should consider the cost of the deposit. This would be the only reason (so far) that I would not stay here again. John was great though and as I said he explained it and answered any questions or concerns. I would stay here again without any hesitation (except for the misunderstanding in the deposit). Taking the $400.00 in the manner that they did, is just unacceptable. I will update this in a couple of days. Any complaint I had they sent someone up quickly. My stay is from 2/24 - 2/28. Read less
Image of the Tripadvisor rating Lovely and accommodating staff

Feb 10, 2021 Austen14 New York

Just a quick note from an appreciative Hampton Inn customer. I arrived at JFK the evening of January 29th toasted like a bagel from a nine-hour flight from Spain that ended in Iberia Airlines losing my bag. The staff, from Jamela and Ivy at the front desk to Carl in the shuttle van couldn’t have been kinder, more accommodating, or more patient… Read more
Just a quick note from an appreciative Hampton Inn customer. I arrived at JFK the evening of January 29th toasted like a bagel from a nine-hour flight from Spain that ended in Iberia Airlines losing my bag. The staff, from Jamela and Ivy at the front desk to Carl in the shuttle van couldn’t have been kinder, more accommodating, or more patient with a very tired me. Ivy even gave me all the toiletries I needed to get by during my stay, which I very much appreciated. Travelers can be hard work, and especially during a pandemic that leaves all of us a little more on edge. So I was grateful to the Hampton Inn JFK staff for putting in the kind of extra effort and attention that makes for a memorable stay. Read less
Image of the Tripadvisor rating Customer service is the only good thing they have... Loud heat and air

Jan 29, 2021 tajE1

I've stayed at this hotel a few times and it has gone downhill in terms of quality and care. The rooms are very outdated. The air and heat sound like a blow dryer VERY LOUD the whole time it is on. I moved rooms thinking it was just that room.. nope it was the next room i was moved too as well. It was so bad I could not sleep well. I would not… Read more
I've stayed at this hotel a few times and it has gone downhill in terms of quality and care. The rooms are very outdated. The air and heat sound like a blow dryer VERY LOUD the whole time it is on. I moved rooms thinking it was just that room.. nope it was the next room i was moved too as well. It was so bad I could not sleep well. I would not recommend this hotel at all due to that alone. The only plus side to this hotel is the customer service , they are really nice and friendly but not enough for me to come back to this hotel! Read less
Image of the Tripadvisor rating Disappointing

Jan 7, 2021 Mitkeloszevisza Upper Montclair, New Jersey

My husband is a diamond Hilton Honors member, so we are very familiar w/Hilton properties. This location was a disappointment from the moment I entered. The woman at the front desk barked something at me through her mask and the plexiglass shield. I didn’t understand her, and she repeated herself twice before I simply stated that we were diamond… Read more
My husband is a diamond Hilton Honors member, so we are very familiar w/Hilton properties. This location was a disappointment from the moment I entered. The woman at the front desk barked something at me through her mask and the plexiglass shield. I didn’t understand her, and she repeated herself twice before I simply stated that we were diamond members, and I had a reservation. She checked me in, I proceeded to my blah, not very comfortable room. I was amazed at the poor quality of the toilet tissue. It was 1ply and felt like sandpaper. Not what I would expect from a Hilton. I went to the restaurant to pick up something to eat in my room (no restaurant seating due to Covid) The menu was HUGELY abbreviated , also due to Covid. The prices were astronomical for what I got. Food was ok , but IN NO WAY worth $51.00 for a salad and some calamari. Then, in the morning when I called the front desk, I was told they only had airport shuttle every 30mins. ( Rude agent at check in should’ve mentioned this) So, I had to throw my things together and run down to catch the shuttle that was leaving in 5minutes. Imagine my horror to see the van BURSTING AT THE SEAMS w/travelers. I had to get on this overcrowded van, closed in with others inches apart for the 20minute ride to the a/p. In this time of pandemic, Hilton should provide more frequent shuttles at an airport hotel so as not to jeopardize the health and safety of their guests AND their drivers. I was WILDLY uncomfortable to be on that overcrowded van and hope I wax not exposed to any potentially deadly virus. Read less
Image of the Tripadvisor rating Fair But Convenient Hotel

Sep 5, 2020 MTA-747-757-767 Lake Shore, Minnesota

I am accustomed to Hilton's standards. This place just needs a little TLC. The best part of the hotel is its staff. All helpful and friendly. The restaurant seating is closed. Zero seating whatsoever. That is the stupidest policy, let people come sit for crying out loud. The mattress in my room is beyond worn. My best description is this.… Read more
I am accustomed to Hilton's standards. This place just needs a little TLC. The best part of the hotel is its staff. All helpful and friendly. The restaurant seating is closed. Zero seating whatsoever. That is the stupidest policy, let people come sit for crying out loud. The mattress in my room is beyond worn. My best description is this. Visualize the body imprint from memory foam immediately after some just got up. That's what my mattress looks like, even before pulling back the sheets and getting into bed. This place has such potential. Like I said, just needs TLC (and new mattresses). Read less