DoubleTree by Hilton Metropolitan - New York City

Midtown, New York

The hotel

In the on-trend East Side, this is a Midtown must for those wanting to see the sights and shop the shops of NYC without having to wander far. In fact, it’s just blocks from the boutiques of Fifth Avenue and treats of Bloomingdale’s, and a stroll from guidebook favourites like Central Park, Times Square, Rockefeller Center, and Radio City Music Hall. It may be surrounded by iconic architecture, but Doubletree by Hilton Metropolitan holds its own in the style stakes. Originally the brainchild of Art Deco architect Morris Lapidus, it’s been brought back to its former glory while being bolstered by modern traveller musts, like its Met Grill, where you can tuck into full stateside or Continental breakfasts, and its Met Bar, a trendy lounge with cocktails, oversized sports screens, and an evening menu of ‘Met Bar Bites’.

Amenities

  • Bar
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In East Side Manhattan, just three blocks from Radio City Music Hall, half a mile’s stroll from Rockefeller Center and Fifth Avenue, and eight blocks from Bloomingdale’s. Grand Central Terminal and other public transport stops are within walking distance. Transfer time from John F. Kennedy International Airport: approx 30 minutes.

Hotel information

764 rooms and suites. All with air-conditioning, 37" flat-screen HDTV with video games, clock radio with MP3 connection, WiFi*, telephone, safe, hairdryer, and iron and board. 1 King Bed Rooms have 1 king-size bed, sleeping maximum 2 adults.

1 Queen Bed Rooms have 1 queen-size bed, sleeping maximum 2 adults.

King Junior Suites are larger and have separate living area, 1 king-size bed in bedroom and queen-size sofa bed in living area, sleeping maximum 4 adults or 2 adults and 2 children.

King Suite with Balcony are larger again and are located on the 18th floor with views of Lexigton Avenue or the East River. These suites have separate living area and private wraparound balcony with seating, with 1 king-size bed and queen-size sofa bed in living area, sleeping maximum 4 adults or 2 adults and 2 children.

Met Grill (full American or Continental menu, open for breakfast). Met Bar (cocktails and evening Met Bar Bites menu, sports screens). 24-hour fitness centre. Salon*. Gift shop (with snacks and sundries). WiFi*. Concierge (theatre ticket desk). Babysitting*. Laundry and valet services*. Foreign currency exchange. ATM. Self parking approximately $55 plus tax per day; $70 for SUVs and valet parking approximately $63 plus tax per day; $78 for SUVs (payable locally, subject to change).

*Denotes local charge.

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Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1952)
  • Very good (2331)
  • Average (1388)
  • Poor (608)
  • Terrible (527)
Image of the Tripadvisor rating Reopening Delayed Until September, 2021

Jul 27, 2021 Z5110GTmichaelm

I had a reservation here for August 13-15, 2021 but learned on July 21, 2021 that the hotel will NOT be open on those dates, re-opening delayed until September, 2021 at the earliest, no doubt due to the resurgence in COVID-19 cases. The annoying part is that I had to spend a long time on hold with Hilton's national reservations service to learn… Read more
I had a reservation here for August 13-15, 2021 but learned on July 21, 2021 that the hotel will NOT be open on those dates, re-opening delayed until September, 2021 at the earliest, no doubt due to the resurgence in COVID-19 cases. The annoying part is that I had to spend a long time on hold with Hilton's national reservations service to learn that the reservation (actually made through a third party vendor) was cancelled and that all August, 2021 reservations are cancelled. Have not been able to get written confirmation, and the third party vendor has refused to refund me even though they admit that the reservation was cancelled and my travel dates were NOT flexible. I challenged the charge with my credit card company. The lack of communication is disturbing to say the least. Read less
Image of the Tripadvisor rating Well…OK

Jul 25, 2021 C6852HCbriand

I had locked in a good rate despite some troubling reviews only to be alerted that my reservation has been cancelled 10 days prior to arrival and I need to find another hotel. My assumption would be they knew closure was coming??? Super poor!!!
Image of the Tripadvisor rating A hole in the wall - Dont bee missled by the Hilton in the name

Jun 23, 2021 nindiri Puerto Rico

A hole in the wall. Runned down. The elevators are always packed. The halls moldy. This morning I woke up to a dirty diaper infront of my door. DO NOT STAY HERE because of the low rates, pay more and enjoy a clean safe stay. The structure is old broken and dirty.
Image of the Tripadvisor rating Reservation Cancelled by Hotel With No Explanation

Jun 3, 2021 charper1 Memphis, Tennessee, USA

Our reservations were cancelled by the hotel with no explanation. Now we are left scrambling to find new accommodations. What terrible customer service and so stressful. We are likely just going to throw away our points and move to a new chain.
Image of the Tripadvisor rating Great rooms

Apr 17, 2021 AlbertaJack007 Tequila, Mexico

We only stayed one night. The staff are great and very hospitable. The rooms are very comfortable with great beds. The pools are large and there is good beach access. The wifi is very good. There is secure parking. There are many good restaurants within walking distance. One downside is there is a lot of street noise and the street side… Read more
We only stayed one night. The staff are great and very hospitable. The rooms are very comfortable with great beds. The pools are large and there is good beach access. The wifi is very good. There is secure parking. There are many good restaurants within walking distance. One downside is there is a lot of street noise and the street side rooms are not well insulated. Bring ear plugs. Read less