Element by Westin Times Square

Midtown, New York

The hotel

Close to the bright lights of Times Square, this isn’t just any hotel; this is an eco-friendly, live-like-a-local hotel. The Element by Westin brings everything you’ll need (and maybe hadn’t even thought of) into one place, with a kitchenette and loveseat sofa in every room. And that’s not to mention the complimentary breakfast you receive each day at Rise. Step out of the front doors and within a New York minute you’ll be in the heart of The City That Never Sleeps.

Amenities

  • Bar
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

In Hell's kitchen, 4 blocks from Times Square. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

404 rooms. All with air-conditioning, kitchenette with fridge, hob, microwave and dishwasher, 32” LCD TV, DVD/CD player, iPod docking station, safe, hairdryer, and iron and board. Standard Rooms are 305 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

City View Rooms have sweeping views of New York's city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Standard Studios are slightly larger at 385 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Studio City View are as above, but with views of the city, with 1 king-size bed, sleeping maximum 2 adults.

Rise (breakfast bar). Rooftop patio. Restore (24-hour gourmet grab & go pantry). 24-hour fitness centre. Gift shop. Laundry/dry-cleaning service*. 24-hour front desk. Complimentary WiFi.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1837)
  • Very good (2085)
  • Average (698)
  • Poor (340)
  • Terrible (271)
Image of the Tripadvisor rating Marriott should disassociate its name from this property

Jul 17, 2021 Sharbeaux Regina, Canada

Stayed here in April, 2011, and it was fantastic. Came back 10 years later to find a filthy property in disrepair. We are here now (supposed to stay for four nights) and I cannot wait until tomorrow morning so we can switch hotels. My husband is in the bathroom now trying to fix the toilet because it will not flush; hotel maintenance was here… Read more
Stayed here in April, 2011, and it was fantastic. Came back 10 years later to find a filthy property in disrepair. We are here now (supposed to stay for four nights) and I cannot wait until tomorrow morning so we can switch hotels. My husband is in the bathroom now trying to fix the toilet because it will not flush; hotel maintenance was here earlier and tried to convince us the toilet is okay. The door to the suite will not close by itself which makes me nervous for our possessions when we leave the room. The room is filthy, especially in the bathroom floor corners. I booked this hotel so we can access self-serve laundry onsite but the laundry room is out of order and hotel staff cannot tell me when I will be able to do laundry. The young lady at the front desk was nice when I expressed my disappointment about the laundry situation but no results came of it. And now we can look forward to a non-flushing toilet tonight and tomorrow morning. Really, Marriott? Read less
Image of the Tripadvisor rating I wish I would’ve stayed somewhere else

Jul 10, 2021 Chanda G Natchitoches, Louisiana

Upon arrival for check in our room wasn’t ready. After taking two flights to get there, that was a huge inconvenience. The room was ok, but could’ve had some updates and better deep cleaning. Blood stains on mattress, old trash stuck in the crevices of the box the mattress lays on. We bought a few groceries since there is a small kitchenette but… Read more
Upon arrival for check in our room wasn’t ready. After taking two flights to get there, that was a huge inconvenience. The room was ok, but could’ve had some updates and better deep cleaning. Blood stains on mattress, old trash stuck in the crevices of the box the mattress lays on. We bought a few groceries since there is a small kitchenette but there were ROACHES in the cabinet that housed the dishes. During our 5 day stay, they cleaned twice and NEVER left clean towels, we had to ask for them each time. The elevator situation is HORRIBLE. At some points, expect to wait 10-15 minutes to get on one. The ladies at the front desk were friendly, that’s about the only positive that I can say. Read less
Image of the Tripadvisor rating Rest assured that all staff at this hotel will be indifferent to any problem you may have

Jun 25, 2021 julia_bekreneva

On May 15, more than a month ago, we stayed at this hotel for 5 days. During check-in, no one told us that at the moment the only way to get your room cleaned is to leave a request a day before. For 4 days we waited for someone to clean our room. As a result, we asked for it ourselves. After that, I found out that my towel that was in my… Read more
On May 15, more than a month ago, we stayed at this hotel for 5 days. During check-in, no one told us that at the moment the only way to get your room cleaned is to leave a request a day before. For 4 days we waited for someone to clean our room. As a result, we asked for it ourselves. After that, I found out that my towel that was in my luggage (this is important!) was gone. I went to the front desk and told them that I could not find my towel. They promised me to ask about it housekeeping lady and contact me later. More than a month has passed, and no one has contacted me. My calls and messages to the hotel are also ignored. The point is not only that they took my thing from my luggage, but also that they are ironing me and no one even apologized. Rest assured that all staff at this hotel will be indifferent to any problem you may have. Read less
Image of the Tripadvisor rating Out of my element

Jun 20, 2021 437neilf Narberth, Pennsylvania

Front desk seemed unorganized. There was a long line to check in and had to wait 30 minutes. One of the employ Ed had time to small talk with a coworker and then check her phone before assisting guests. The room was not cleaned properly; found a hair on the window sill. 2 very soft pillow and no cover on the bed. No way I’d return
Image of the Tripadvisor rating Not a good experience

Jun 6, 2021 pumpitas Davenport, Florida

We got a reservation at the Element because the rates were reasonable, and we have used Elements hotels in other places with perfect results. This was not the case; there are issues that the hotel can manage and others that they can’t but if you are thinking of staying here, consider them. 1. The location is pretty bad, it wasn’t the case a few… Read more
We got a reservation at the Element because the rates were reasonable, and we have used Elements hotels in other places with perfect results. This was not the case; there are issues that the hotel can manage and others that they can’t but if you are thinking of staying here, consider them. 1. The location is pretty bad, it wasn’t the case a few years before, but I’m pretty sure CoVid hit it hard, and there’s a lot of addicts wandering around, and they follow you getting rather persistent. 2. the hotel doesn’t offer HouseKeeping service, which is understandable, but even when we asked for exceptional service because we found a rotten orange under our bed, the service was not good… the floors were still dirty, as well as the desk and nightstand (I was pretty sure the service should have been better because of covid, but it wasn’t) 3. there was weed/cigarette smell in the hallways and our room almost all-day 4. our room had a “bad window,” and it would get pretty noisy at night because it won’t shut correctly 5. the staff, in general, was good, they worked hard, but there were things out of their hands. I’m pretty sure we won’t be staying here again as it was not a good experience in general with two little girls. Read less