Element by Westin Times Square

Midtown, New York

The hotel

Close to the bright lights of Times Square, this isn’t just any hotel; this is an eco-friendly, live-like-a-local hotel. The Element by Westin brings everything you’ll need (and maybe hadn’t even thought of) into one place, with a kitchenette and loveseat sofa in every room. And that’s not to mention the complimentary breakfast you receive each day at Rise. Step out of the front doors and within a New York minute you’ll be in the heart of The City That Never Sleeps.

Amenities

  • Bar
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

In Hell's kitchen, 4 blocks from Times Square. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

404 rooms. All with air-conditioning, kitchenette with fridge, hob, microwave and dishwasher, 32” LCD TV, DVD/CD player, iPod docking station, safe, hairdryer, and iron and board. Standard Rooms are 305 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

City View Rooms have sweeping views of New York's city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Standard Studios are slightly larger at 385 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Studio City View are as above, but with views of the city, with 1 king-size bed, sleeping maximum 2 adults.

Rise (breakfast bar). Rooftop patio. Restore (24-hour gourmet grab & go pantry). 24-hour fitness centre. Gift shop. Laundry/dry-cleaning service*. 24-hour front desk. Complimentary WiFi.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1806)
  • Very good (2067)
  • Average (688)
  • Poor (334)
  • Terrible (259)
Image of the Tripadvisor rating Element New York

Jan 20, 2020 luke573

Nice central location with very friendly staff. Small issues that stopped a higher rating is the waiting around for lifts during busy times and their happy hours, which is great, but they need a bit more variety in the food..not the just the same each day.
Image of the Tripadvisor rating Perfect in every way

Jan 12, 2020 marzy15 windermere

We did have a problem checking in but soon Sorted. Rooms were perfect for our needs. Clean and perfect location. Breakfast was great. You have got it so right Elements Hotel. We wouldn't stay anywhere else. Everything is near. Can't understand the big moan about the lifts what do you expect at peak time. The roof top terrace is lovely day and… Read more
We did have a problem checking in but soon Sorted. Rooms were perfect for our needs. Clean and perfect location. Breakfast was great. You have got it so right Elements Hotel. We wouldn't stay anywhere else. Everything is near. Can't understand the big moan about the lifts what do you expect at peak time. The roof top terrace is lovely day and night. Thank you to all the wonderful staff and to think I nearly cancelled due to bad reviews. Just shows you just take some comments with a pinch of salt. You won't regret staying here. We can't praise it enough. We would stay anywhere else when we return. Read less
Image of the Tripadvisor rating Amenities Galore! Element Hotel Serves All Needs!

Jan 11, 2020 raymondgonzales1978 San Francisco, California

The Element near Times Square is awesome! Not only is there free breakfast, free wireless internet, free happy hour drinks and snacks and endless amounts of amenities within the hotel.... but there is also a 7-11 next door with about 30 other places to get a quick drink or snack while on the go. The rooms are great with plush beds and great… Read more
The Element near Times Square is awesome! Not only is there free breakfast, free wireless internet, free happy hour drinks and snacks and endless amounts of amenities within the hotel.... but there is also a 7-11 next door with about 30 other places to get a quick drink or snack while on the go. The rooms are great with plush beds and great views. There is even small kitchenettes for travelers which is a plus if you are staying in the room for a long amount of time. The lighting in the bathroom is perfect for selfies in the shower --- yeah, I said it.... !!! The service and housekeeping staff is fantastic as well. Overall, if you are coming by train or bus into NYC, Penn Station and Port Authority are less than five minutes away by walking. It can't get any better!!!! Read less
Image of the Tripadvisor rating upset with customer service

Jan 9, 2020 creamsoda12 Scarborough, United Kingdom

I stayed at this hotel last week from Thursday - sunday. When we arrived we were served by the manager (not very polite) she told us there would be a $50 deposit to pay but we would get this back when we checked out on Sunday. I said this was fine and is usual for a hotel to do. The next day i thought i better check my travel card balance- i saw… Read more
I stayed at this hotel last week from Thursday - sunday. When we arrived we were served by the manager (not very polite) she told us there would be a $50 deposit to pay but we would get this back when we checked out on Sunday. I said this was fine and is usual for a hotel to do. The next day i thought i better check my travel card balance- i saw that i had no money left. The hotel had taken a charge of 343 dollars on top of the 50. I spoke to the hotel about this and how upset i was as i had no money with me other than my travel card. Luckily i had enough money on my metro card to get back to the hotel. The first lady i spoke to couldn't have cared less. I asked to speak to the manager who have served us. She refused to speak to us and stood opposite us not apologising or acknowledging us. I suggested that they could keep our money and give us it in cash which they refused. Luckily a friendly and supportive member of staff spoke to us. They did offer to pay for a meal for us at the pub next door as we had no money and it had totally ruined our plans for the evening. (Party of 4 and the same thing happened to the other couple) We spent over 2 hours with reception phoning the bank to sort this out. As it was midnight in England and then the weekend our money would not be released back to us until Monday. It is not the following Thursday and the hotel still haven't released my money! not even the $50 dollar initial deposit let alone the 343 they took without permission. I am utterly disgusted with this Other than that, the room was nice and clean, the breakfast was awful, i didn't eat any of it, there was not much on offer either, cereal, bagels which tasted awful, boiled eggs, tomatoes. No bacon,sausage etc Read less
Image of the Tripadvisor rating Horrendous after stay service

Jan 9, 2020 adilchoudry22

I stayed at the hotel in October with my girlfriend. The stay was ok and facilities were good. In a good location. However, I paid a $61 dollar deposit when I arrived at the hotel which I was told which would be refunded. It’s been nearly 3 months and still nothing back. I’ve rung up multiple times and been told so many excuses. The staff… Read more
I stayed at the hotel in October with my girlfriend. The stay was ok and facilities were good. In a good location. However, I paid a $61 dollar deposit when I arrived at the hotel which I was told which would be refunded. It’s been nearly 3 months and still nothing back. I’ve rung up multiple times and been told so many excuses. The staff constantly put me on hold and don’t listen. Finally spoke to a manager today who said they can’t see i paid that deposit (I’ve got bank statement to show I did). They’re saying they can’t send anything back. It’s not about the money, it’s about the principal. Absolutely horrendous service for the last nearly 3 months to be told they won’t give me the deposit back. Shocking service Read less