Excelsior Hotel

Midtown, New York

The hotel

Overlooking the American Museum of Natural History and the Rose Centre for Earth and Space, the Excelsior is within easy walking distance of popular attractions such as Lincoln Centre, the Beacon Theatre, and Columbia University. A leisurely stroll across Central Park to the Upper East Side leads to the luxurious boutiques of Madison Avenue, an endless selection of restaurants, the Metropolitan Museum of Art, Guggenheim and Whitney Museums. If your plans include an evening at the theatre or site seeing among the hustle and bustle of Manhattan, famous attractions such as Times Square, the Empire State Building, and Rockefeller Center are a quick ride from the Excelsior Hotel by New York Taxi, Subway, or bus. Art Deco in design and something of an icon itself, the Excelsior is one of the Upper West Side’s most prestigious addresses, offering a variety of accommodations to suit your holiday needs. Upon arrival, you'll find an elegant and comfortable lobby and Art-deco inspired guest rooms complete with premium facilities and amenities, to ensure the most comfortable stay.

Amenities

  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In fashionable Upper West Side, half-a-block from Central Park. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

201 rooms and suites. All with air-conditioning, 32" LCD television with satellite TV and pay-per-view films, telephone, Wifi*, iPod docking station with radio, safe, hairdryer and iron and board. Classic Rooms are 230 sq ft with 1 queen-size bed, sleeping maximum 2 adults.

Classic Double Rooms are 270 sq ft with 2 double beds, sleeping maximum 4 adults.

Superior Rooms are more spacious with French doors between the bedroom and seating area with 2 double beds, sleeping maximum 4 adults.

Calle Ocho (full American buffet restaurant). Fitness centre. Library with working fireplace. Complimentary WiFi. Complimentary daily newspaper. Business centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (700)
  • Very good (1008)
  • Average (345)
  • Poor (132)
  • Terrible (117)
Image of the Tripadvisor rating We stayed two extra nights prior to a Cosmos Tour

Apr 14, 2019 128mariep Bunbury, Australia

We found the hotel to be very clean and for us an excellent location to Central Park just few hundred metres away and transport was even closer. The room was spacious enough and good facilities. The staff ably attended to our requests and we were very glad to have a hotel in close proximity to restaurants and various styles of eateries. The Hotel… Read more
We found the hotel to be very clean and for us an excellent location to Central Park just few hundred metres away and transport was even closer. The room was spacious enough and good facilities. The staff ably attended to our requests and we were very glad to have a hotel in close proximity to restaurants and various styles of eateries. The Hotel staff were very helpful with directions and advise. We easily handled the subway and had no need at any time to use a yellow taxi. We did not have breakfast at the hotel but chose to walk not far to various small cafe's - in ample supply in the area. Would stay again Read less
Image of the Tripadvisor rating One of the Best central locations in The big apple!!!

Apr 7, 2019 Zzorkh Melrose, Massachusetts

On our return trip to Boston area we made a 2 day stop in Manhattan's upper West Side to the Hotel Excelsior. This is one of our favorite places to stay in the city. The quality of the service and care that has been taken with this property is outstanding. This is a must booking if you will be in NYC for Thanksgiving. The parade stars right at the… Read more
On our return trip to Boston area we made a 2 day stop in Manhattan's upper West Side to the Hotel Excelsior. This is one of our favorite places to stay in the city. The quality of the service and care that has been taken with this property is outstanding. This is a must booking if you will be in NYC for Thanksgiving. The parade stars right at the museum across the street and the place is hopping all night. This trip was to visit a relative and as usual 1st class from start to finish. Read less
Image of the Tripadvisor rating Great location and very comfortable

Mar 26, 2019 Brit_USA_Traveler Massachusetts

We had a room on the 12th floor, overlooking the museum of natural history. The room was probably one of their smallest, with just one queen bed, but I have stayed in much smaller in Manhattan. The bathroom was newly decorated and altogether we were very comfortable. The hallways and the room were rather hot and we slept with the windows open all… Read more
We had a room on the 12th floor, overlooking the museum of natural history. The room was probably one of their smallest, with just one queen bed, but I have stayed in much smaller in Manhattan. The bathroom was newly decorated and altogether we were very comfortable. The hallways and the room were rather hot and we slept with the windows open all night. That was a real difference between staying in mid-town and the upper west side, the latter is much quieter. There is an air-conditioning/heating unit, but it is a little noisy, so we were glad just to open the windows. The breakfast buffet was fine - normal fare - but not available on Monday and Tuesday. We went around the corner to a breakfast place. There is a large associated restaurant (didn't eat there) and a very nice bar. Best thing was that we could park our car for $30/day (amazing for NYC) in the museum parking lot across the street. I would DEFINITELY stay at the hotel again. Loved being in this location. Good internet and a nice exercise room. Read less
Image of the Tripadvisor rating Poor customer service

Mar 22, 2019 535manishr

So stayed in the Excelsior Hotel on 45 w81 and i was not overly impressed with the customer service skills of your staffs especially at the reception.While checking out, man at the desk would not even say goodbye, hello, how was your stay, nothing. It was as if we were a burden to him and that our money and custom was not good enough. Wont be… Read more
So stayed in the Excelsior Hotel on 45 w81 and i was not overly impressed with the customer service skills of your staffs especially at the reception.While checking out, man at the desk would not even say goodbye, hello, how was your stay, nothing. It was as if we were a burden to him and that our money and custom was not good enough. Wont be rushing back for a next visit or neither would i recommend it as this was on a daily basis whenever we would enter or leave the hotel. In fact your staff who carry bags for customers outside are more polite. New york is big and the competition fierce, so tell your staff to slap a smile on their faces as its because of customers they are in a job. Read less
Image of the Tripadvisor rating Good location but serious flaws

Mar 22, 2019 JoanCYardleyPA PAUSA

Three couples stayed here for Beacon theater show and UWS stay. Biggest complaint is screaming water pipes whenever guests in other rooms around you are showering, even at 5am. Also, the most awkward free AM coffee service ever— the coffee pods are at front desk, I guess so that you cannot hoard them, and then you proceed, one at a time into what… Read more
Three couples stayed here for Beacon theater show and UWS stay. Biggest complaint is screaming water pipes whenever guests in other rooms around you are showering, even at 5am. Also, the most awkward free AM coffee service ever— the coffee pods are at front desk, I guess so that you cannot hoard them, and then you proceed, one at a time into what used to be a telephone space? A confessional? To use the coffeemaker. Dumb. Also, the grumpy breakfast hostess pushed us for our breakfast discount vouchers, even though the discount applies to all guests under the stupid mandatory daily fee. Also, when getting out of the car to check in, in their only loading zone space, I smashed my car door into a concrete planter located there below eye level. Grrrr. The front desk person was nice and upgraded us but general manager could not have been less sympathetic. Beware the stupid planter! Read less