Excelsior Hotel

Midtown, New York

The hotel

Overlooking the American Museum of Natural History and the Rose Centre for Earth and Space, the Excelsior is within easy walking distance of popular attractions such as Lincoln Centre, the Beacon Theatre, and Columbia University. A leisurely stroll across Central Park to the Upper East Side leads to the luxurious boutiques of Madison Avenue, an endless selection of restaurants, the Metropolitan Museum of Art, Guggenheim and Whitney Museums. If your plans include an evening at the theatre or site seeing among the hustle and bustle of Manhattan, famous attractions such as Times Square, the Empire State Building, and Rockefeller Center are a quick ride from the Excelsior Hotel by New York Taxi, Subway, or bus. Art Deco in design and something of an icon itself, the Excelsior is one of the Upper West Side’s most prestigious addresses, offering a variety of accommodations to suit your holiday needs. Upon arrival, you'll find an elegant and comfortable lobby and Art-deco inspired guest rooms complete with premium facilities and amenities, to ensure the most comfortable stay.

Amenities

  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In fashionable Upper West Side, half-a-block from Central Park. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

201 rooms and suites. All with air-conditioning, 32" LCD television with satellite TV and pay-per-view films, telephone, Wifi*, iPod docking station with radio, safe, hairdryer and iron and board. Classic Rooms are 230 sq ft with 1 queen-size bed, sleeping maximum 2 adults.

Classic Double Rooms are 270 sq ft with 2 double beds, sleeping maximum 4 adults.

Superior Rooms are more spacious with French doors between the bedroom and seating area with 2 double beds, sleeping maximum 4 adults.

Calle Ocho (full American buffet restaurant). Fitness centre. Library with working fireplace. Complimentary WiFi. Complimentary daily newspaper. Business centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (717)
  • Very good (1030)
  • Average (360)
  • Poor (135)
  • Terrible (129)
Image of the Tripadvisor rating old room heavy on the Fabreeze

Jan 17, 2020 Joe33321

Heavy smell of Fabreeze in room was still in room next morning. Very hard to sleep. Furniture a bit dated. Extra facility charge of $21 not on web site (what facility services that were provided is a mystery).
Image of the Tripadvisor rating The absolute worst service

Jan 13, 2020 J6433WPjosec New York City, New York

The hotel booked me via their website for 2 rooms when I only requested 1 room at a cost of $260 extra per night. 30 seconds later, I realized what the website did and I called the hotel. They refused to refund the 2nd room. Doesn't make any sense. I spoke to 3 people and they all refused to refund the 2nd room which I never even picked… Read more
The hotel booked me via their website for 2 rooms when I only requested 1 room at a cost of $260 extra per night. 30 seconds later, I realized what the website did and I called the hotel. They refused to refund the 2nd room. Doesn't make any sense. I spoke to 3 people and they all refused to refund the 2nd room which I never even picked myself. I called the credit card company and refused the charges. A real rip off and they should be disgraced not only as a hotel and business but as human beings. Read less
Image of the Tripadvisor rating Terrible HOTEL BE VERY WARY

Jan 13, 2020 JuliaB4259

The hotel has a nice location. But the staff is not very friendly. I tried to adjust a reservation I had, due to my daughter getting sick. They were completely inflexible with adjusting the time or refunding my money. The women I spoke to was rude and indifferent and completely inflexible with working out some sort of arrangement with me. I would… Read more
The hotel has a nice location. But the staff is not very friendly. I tried to adjust a reservation I had, due to my daughter getting sick. They were completely inflexible with adjusting the time or refunding my money. The women I spoke to was rude and indifferent and completely inflexible with working out some sort of arrangement with me. I would stay clear of this hotel. Read less
Image of the Tripadvisor rating Clean, cozy, well-appointed and great location

Dec 26, 2019 C8393ZGsarahb Washington DC, District of Columbia

This is a really lovely, cozy little hotel right across from Central Park. If you like the Upper West Side as your home base, it is perfect. Not a lot of frills, but is very clean, staff were great and helpful. Everything we could have wanted, and will definitely stay there again.
Image of the Tripadvisor rating Never Again

Dec 23, 2019 CityGal48 New York City, New York

We put a friend up in a suite where she had an unfortunate incident. She took a drink from a bottle of water that was labeled as complementary and it tasted like chemicals. She called the front desk and a man came up and shook the bottle and soap bubbles appeared. She had a stomachache and was upset all night worrying that she would have to go to… Read more
We put a friend up in a suite where she had an unfortunate incident. She took a drink from a bottle of water that was labeled as complementary and it tasted like chemicals. She called the front desk and a man came up and shook the bottle and soap bubbles appeared. She had a stomachache and was upset all night worrying that she would have to go to the hospital and wondering what she drank. She had no contact from the hotel. The next day she told us what happened and we went to the front desk with her. The employees did not ask how she was feeling or if she wanted to see a doctor. They said they were going to contact the water bottle company and left it at that. They denied there was even a slight possibility it could’ve been a mistake made by the housekeeping staff. Later, our friend got in the elevator after it was cleaned and it smelled exactly like the soapy water that she drank. She doubts this is a coincidence. She never heard from anyone on the hotel staff for the rest of her stay. Read less