Located half a block from the C/E subway and across the street from the Natural History Museum, this hotel is perfectly situated to have an amazing NYC vacation. It’s always close to delis, pharmacies, and coffee shops. We had everything we needed to stage a mom/daughter trip that we’ll remember forever. The staff was helpful, the room was beautiful, clean, and comfortable, and our view was lovely. I would definitely stay here again. Read less

The Excelsior is one of my 2 go-to hotels in New York. The location is great. On our last stay, the room had firm mattresses (on a prior stay, we had a room with an overly "pillow-topped" mattress that was a back breaker, literally - last trip we got 2 doubles and the mattresses were back friendly). The rooms are a good size for NY. The staff is friendly. But I have one "beware" for consumers and it is an industry practice that is designed to make it hard for consumers to price shop. And I'd give it an "excellent" but for this practice, which lead me to rate service lower. The Excelsior tacks a daily "resort fee" (recently renamed a "facility fee") of $21/day to the room price. The Excelsior is not a resort, and I thought I was paying for the facility with the room price. But whatever you call it, adding $21/day on top of the posted price and taxes is just a way to make it harder for people to compare hotel prices. The fee doesn't show up until you're at the point of booking and it is hidden in the "taxes and fees" line. People really don't make a big effort to disaggregate that line and figure what part is taxes and what part is added fees. At the LEAST, the hotel should state VERY CLEARLY with the posted prices, "excludes daily facility fee of $21." What do you get for an added $21/day? Best I could tell, a discount on the pretty pricey breakfast (in a neighborhood with abundant lower cost breakfast options), a bottle of water, internet (but for fast internet connection you have to pay more), and one free shoe shine per stay. At the Beacon, not too far away on Broadway, at least as of my last stay there in January 2019, the price is the price. And that price includes in-room internet. I know adding hidden fees is a new hotel industry practice, but it is one designed to fleece consumers by making it harder to price shop. I live in DC and DC's AG is going after hotels for this practice. It would be nice if hotels would do something for their guests and stop this practice on their own. The Excelsior is a great hotel and I'll still stay there, and I still recommend it, with the caveat that the price is not the price. Before booking, call and ask about added fees so you know what you're paying for. And if you object to hidden "facility fees," let them know. Read less

We had a junior suite. It was spacious with a sleeping area and little living area. The room and hotel was clean and quite. Its located 3 minutes from a subway entrance and 5 minutes to Central park. There are many restaurants and corner stores all around. The only thing missing from the room was a fridge and microwave. The staff was professional. It only takes about 10 minutes on the subway to Times Square. Read less

I worried this hotel would be too out of the way for us; however, the location was excellent. We had a fantastic view of Central Park. The subway stops were nearby. We enjoyed the coffee and hot chocolate provided each morning and the iced water available when we returned from sight seeing each day. The staff was accomodating and the price was reasonable--for New York. I recommend it. Read less

I've always recommended the Excelsior Hotel to friends visiting the city. I would never encourage anyone stay in Times Square, and Midtown is even questionable, IMHO. The UWS location of the Excelsior allows visitors the experience the city more like those of us that live here enjoy. The UWS is a vibrant neighborhood without all the chaos of other neighborhoods. And, you an easily access the entire city from here. Read less