Holiday Inn Express Manhattan Midtown West

Midtown, New York

The hotel

Great as a base, the Holiday Inn Express Midtown West is perfectly placed in Hell’s Kitchen, with the theatre district right on your doorstep. Grab a free breakfast every morning, and be set for a day of exploring the urban jungle. You can use the fitness centre any time of day (or night), and there’s open-all-hours bars and restaurants just steps away from your front door. After all, this is the city that never sleeps.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre

Where is it

Located in Manhattan's Hell's Kitchen area, with broadway steps from from the hotel. A short walk to Hudson Yards and Times Square. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

117 rooms. All with air-conditioning, HDTV, coffee maker, telephone, radio, complimentary bottled water, safe and iron and board. Standard Rooms have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Complimentary breakfast bar and coffee in lobby. 24-hour fitness centre. Complimentary WiFi.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (428)
  • Very good (619)
  • Average (195)
  • Poor (59)
  • Terrible (39)
Image of the Tripadvisor rating Disappointing Christmas Break

Jan 5, 2020 jodief986 York, United Kingdom

Me and my family stayed for 5 nights over the Christmas break and although have seen some poor reviews, we decided to look at the positives and proceed with booking with no high expectations. Reasons below why we would not stay at this hotel again: - although expecting smaller room, we were shocked how small a room for a family would be. 2 adults… Read more
Me and my family stayed for 5 nights over the Christmas break and although have seen some poor reviews, we decided to look at the positives and proceed with booking with no high expectations. Reasons below why we would not stay at this hotel again: - although expecting smaller room, we were shocked how small a room for a family would be. 2 adults and 2 teenagers with all our luggage was almost impossible. Room size would of been fine had it of been for 2 people with only 1 bed. - on first day we realised that the bath plug switch did not work to stop water escaping meaning we could only take showers. I know this is not the end of the world but given the miles of walking each day and sore feet, a hot bath at the end of it was preferred. Reported this issue to reception several times but nobody came to resolve in the 5 nights we were there. - we opted out of room cleaning on Christmas Day to give cleaning staff a day off, however, the sign sheet advised that reception would be available should you need anything. We required a fresh towel, which was requested and was advised it would be brought up to room, but it never arrived! - we were fully aware as per previous reviews that breakfast service would be busy so on the few days we got up extra early, we managed to get seats. A few days we opted to grab food to take back to room due to how busy it was, which we were happy to do but did not appreciate constantly being barged out the way by staff refilling the buffet items ( at one point being literally pinned against cupboard by cupboard door member of staff was trying to get something in to) All above points above would’ve been raised at checkout, however no “how was your stay?” Etc that we are used to when staying at other holiday inns so simply took that as last straw in us not returning the next time we are in New York. During our USA trip we went on to stay at 3 other ihg hotels and had great experiences so extremely disappointed that this is where we chose for our Xmas break when there several other ihg alternatives within the city. Read less
Image of the Tripadvisor rating Initial experience - dreadful!

Jan 2, 2020 copperat Leicestershire, United Kingdom

Just arrived at this hotel for a 2 night stay. Not yet been allowed to check in as room still not ready at 1535! Wouldn't mind so much if staff on reception were more helpful & at least a little friendly. Highly unlikely I'll have anything positive to say about it as start has been so poor!
Image of the Tripadvisor rating Small Rooms and Bad Service

Dec 26, 2019 BZig813

I don’t give poor reviews often but felt it was warranted in this case. 1st, I know this is NYC and rooms are smaller, but the rooms at this hotel aren’t small, they are tiny. Two beds with four people and we were crawling over (literally) each other and our suitcases. Beds were ok, room was clean but way too small for four people. I would… Read more
I don’t give poor reviews often but felt it was warranted in this case. 1st, I know this is NYC and rooms are smaller, but the rooms at this hotel aren’t small, they are tiny. Two beds with four people and we were crawling over (literally) each other and our suitcases. Beds were ok, room was clean but way too small for four people. I would equate the size to a cruise ship cabin. For triple the price. Also, we witnessed one of the breakfast food workers repeatedly being rude to customers who were trying to get food after 930am cut off. But they were literally still putting food out, had no signs that said breakfast was now closed, turned off the lights or anything. This guy was talking under his breath about customers. One of the patrons asked him a question. He answered polite enough and then stated “That was a stupid question” as she turned and walked away. The patron didn’t hear him, but we certainly did. He was angry at customers and was extremely rude directly to them and behind their back. Not what I expect after paying nearly 1000 for three nights. Read less
Image of the Tripadvisor rating Price Is Right

Dec 22, 2019 Safari634566

We actually stayed here on a IHG free night so feel I can't complain about anything. It was a typical bare minimum Holiday Inn Express. Room very small though bed was comfortable. Check-in and check-out were quick and easy. We even got a welcome bag with water and snacks. Definitely a bit of street noise even though we were on the 11th floor… Read more
We actually stayed here on a IHG free night so feel I can't complain about anything. It was a typical bare minimum Holiday Inn Express. Room very small though bed was comfortable. Check-in and check-out were quick and easy. We even got a welcome bag with water and snacks. Definitely a bit of street noise even though we were on the 11th floor and strange noises coming from toilet periodically. Location was pretty convenient to the restaurant of our choice and to the Broadway theater. Read less
Image of the Tripadvisor rating Your usual Holiday Inn Express

Dec 11, 2019 Anio920 Washington DC, District of Columbia

It's a typical HI Express hotel. Rooms are small but that's kind of expected in Manhattan. Close to Times Square in a residential neighborhood. Usual breakfast. Front desk service was slow both at check-in and check-out. Popcorn in the lobby is a nice touch.