Hyatt Union Square New York

Midtown, New York

The hotel

You’re guaranteed to get that glamourous feeling as soon as you step foot in the lobby of the Hyatt Union Square, with its boutique charm and classic features. Your plush room features Italian furniture, hardwood floors, and views of the busy city streets below. Some of the best bars and restaurants in Manhattan are right on your doorstep, but the hotel’s own The Bowery and Library of Distilled Spirits are equally as swanky. With farm-to-table food and an (almost) endless list of cocktails and spirits, you’ll feel deservedly spoilt rotten.

Amenities

  • Room Service
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Union Square, one of New York’s trendiest neighbourhoods, just steps from the world-famous Greenmarket.

Hotel information

178 studios and apartments. All of which are air-conditioned with satellite TV, telephone, WiFi access*, tea/coffee maker, mini-bar*, safety deposit box, bathrobes, hairdryer and iron and board. Double 2-Queen Rooms are 300 sq ft, and have views of 13th Street or 4th Avenue, with 2 queen-size bed, sleeping maximum 3 adults.

Double Standard Rooms are 300 sq ft, and have views of 13th Street or 4th Avenue, with 1 double bed or 1 king-size bed, sleeping maximum 2 adults.

Studios are slightly larger and have city views, with 1 queen-size bed, sleeping maximum 2 adults.

Bowery Road (farm-to-table cuisine, open for breakfast, lunch and dinner, plus brunch at weekends). Library of Distilled Spirits (library-themed cocktail bar). Fitness centre. Complimentary WiFi. Complimentary bike rental. Laundry/dry cleaning service*. Room service*.

* Denotes local charge

One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1268)
  • Very good (564)
  • Average (164)
  • Poor (59)
  • Terrible (49)
Image of the Tripadvisor rating Hyatt Union Square Always Delivers an Exceptional Experience

Nov 2, 2020 gelzweig Plantation, Florida

Hyatt Union Square is a great location and an exceptional property. The service and accommodations are 2nd to none in lower Manhattan. I love the rooms with balconies. The front desk staff are always at the ready to provide excellent service.
Image of the Tripadvisor rating Poor hotel and bad management

Oct 26, 2020 Surfs U

Black mold in the bathroom. Wet dog smell everywhere. Dust everywhere. Black mark on bedsheets. Dust and dirt in every corner of the room. Exposed electric wiring. Leaking shower. Called down at 11pm and 11:30pm to complain about party, violence, smacking, thumping, running, wall punching, and screaming in the room adjoining. It’s also a 200… Read more
Black mold in the bathroom. Wet dog smell everywhere. Dust everywhere. Black mark on bedsheets. Dust and dirt in every corner of the room. Exposed electric wiring. Leaking shower. Called down at 11pm and 11:30pm to complain about party, violence, smacking, thumping, running, wall punching, and screaming in the room adjoining. It’s also a 200 floor studio and at least 5 different people were heard in there. Kept us awake all night after repeated attempts to call down to solve.” Then emailed this morning ad well. Attendant Anthony was rude, curt, and chippy on the phone with an attitude. Requested a manager get in contact with us via email repeatedly to which he responded - “I’ll try sure. Poor management. Read less
Image of the Tripadvisor rating Excellent hotel

Oct 12, 2020 karlav629 Rochester, New York

Just stayed here for 3 nights and loved it! Will be even better once their restaurants are fully open again. Excellent location in East village near union square and so many great restaurants. Walking distance to shopping and other attractions. Great discount with parking garage nearby. Rooms were super quiet and good size for nyc.
Image of the Tripadvisor rating Nice stay!

Sep 19, 2020 carlmelella Pittsburgh, Pennsylvania

This is a well kept Hyatt property in a good location. Due to the pandemic, they are unable to provide breakfast options and have limited side-walk seating in front of the lobby level restaurant, Bowery Road. I wanted to commend Keona and Tanya at the Front Desk who went out of their way to find another room option for me as the Terrace room I… Read more
This is a well kept Hyatt property in a good location. Due to the pandemic, they are unable to provide breakfast options and have limited side-walk seating in front of the lobby level restaurant, Bowery Road. I wanted to commend Keona and Tanya at the Front Desk who went out of their way to find another room option for me as the Terrace room I had booked was not as expected. They were terrific! Thank you both! Read less
Image of the Tripadvisor rating Customer Service at the Hyatt Union Service

Sep 19, 2020 FaithHopeLove4

We are not from the US and was traveling for medical during COVID-19 and we found are self staying at Hyatt Union Hotel and the front Office Supervisor - Tanya Richards made are stayed feel like we was at home. Because of the Ms Richards’s and the front desk staff we will be back and we tell all are friends about how they treated us. Customer… Read more
We are not from the US and was traveling for medical during COVID-19 and we found are self staying at Hyatt Union Hotel and the front Office Supervisor - Tanya Richards made are stayed feel like we was at home. Because of the Ms Richards’s and the front desk staff we will be back and we tell all are friends about how they treated us. Customer Service is hard to find but Tanya Richards has some excellent customer service she went over and above her responsibilities. I hope she will be at the Hyatt when we return, we will be looking for her friendly smile and personality. Thanks , Ms. Tanya Richards and front desk staff. Read less