Hyatt Union Square New York

Midtown, New York

The hotel

You’re guaranteed to get that glamourous feeling as soon as you step foot in the lobby of the Hyatt Union Square, with its boutique charm and classic features. Your plush room features Italian furniture, hardwood floors, and views of the busy city streets below. Some of the best bars and restaurants in Manhattan are right on your doorstep, but the hotel’s own The Bowery and Library of Distilled Spirits are equally as swanky. With farm-to-table food and an (almost) endless list of cocktails and spirits, you’ll feel deservedly spoilt rotten.

Amenities

  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Union Square, one of New York’s trendiest neighbourhoods, just steps from the world-famous Greenmarket.

Hotel information

178 studios and apartments. All of which are air-conditioned with satellite TV, telephone, WiFi access*, tea/coffee maker, mini-bar*, safe, bathrobes, hairdryer and iron and board. Double 2-Queen Rooms are 300 sq ft, and have views of 13th Street or 4th Avenue, with 2 queen-size bed, sleeping maximum 3 adults.

Double Standard Rooms are 300 sq ft, and have views of 13th Street or 4th Avenue, with 1 double bed or 1 king-size bed, sleeping maximum 2 adults.

Studios are slightly larger and have city views, with 1 queen-size bed, sleeping maximum 2 adults.

Bowery Road (farm-to-table cuisine, open for breakfast, lunch and dinner, plus brunch at weekends). Library of Distilled Spirits (library-themed cocktail bar). Fitness centre. Complimentary WiFi. Complimentary bike rental. Laundry/dry-cleaning service*. Room service*.

Resort fee: $28.69​ plus applicable taxes per room, per night​ (payable locally, subject to change).

* Denotes local charge

One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1318)
  • Very good (568)
  • Average (172)
  • Poor (67)
  • Terrible (60)
Image of the Tripadvisor rating NO HOUSEKEEPING service!!!!

Oct 24, 2021 MiloDogTH San Juan, Puerto Rico

Checked in yesterday. Just got back to our room. NO HOUSEKEEPING - bed undone as we left it. Asked front desk they forgot to tell me at check in that due to COVID housekeeping was scaled down. You get room cleaned at 3rd day. I was not warned at the time I reserved. I am paying a FULL RATE. Asked front desk - Housekeeping is done for the day,… Read more
Checked in yesterday. Just got back to our room. NO HOUSEKEEPING - bed undone as we left it. Asked front desk they forgot to tell me at check in that due to COVID housekeeping was scaled down. You get room cleaned at 3rd day. I was not warned at the time I reserved. I am paying a FULL RATE. Asked front desk - Housekeeping is done for the day, nothing they can do for me. I would accept this had I been warned at time I reserved or checked in. COMPLETELY UNACCEPTABLE Called HYATT main number - keeps getting disconnected. Considering moving to another hotel tomorrow AM. This hotel is not worth the amount of money it charges a night. Read less
Image of the Tripadvisor rating Poor room quality for price

Oct 24, 2021 nicoledX2863FI

The room was tired & dirty. Additionally, we needed the sofa bed made up which they didn’t do until the 2nd night despite multiple requests. At one point they actually asked if we brought our own sheets. The staff is nice, but seem over their head. Definitely not worth the price. There are much nicer hotels in their range. The location is… Read more
The room was tired & dirty. Additionally, we needed the sofa bed made up which they didn’t do until the 2nd night despite multiple requests. At one point they actually asked if we brought our own sheets. The staff is nice, but seem over their head. Definitely not worth the price. There are much nicer hotels in their range. The location is excellent, but that’s its best feature. Would not recommend. Read less
Image of the Tripadvisor rating Bait and switch with the parking

Oct 18, 2021 sandrahny Somers, New York

We were told by the reservation phone number at Hyatt to park at a certain garage. When we checked in, the check in person told us that our garage would be taken care of but when we checked out, they told us we would have to pay for the parking.
Image of the Tripadvisor rating Amazing hotel!

Oct 18, 2021 avanijenn

We had an absolutely amazing experience at this hotel. The staff went above and beyond, our room was perfect, the hotel is in great condition, the location was super. The restaurant and bar connected to this hotel were also incredible. We felt like we were home and the staff felt like family. Also - having valet parking was dreamy. Thank you so… Read more
We had an absolutely amazing experience at this hotel. The staff went above and beyond, our room was perfect, the hotel is in great condition, the location was super. The restaurant and bar connected to this hotel were also incredible. We felt like we were home and the staff felt like family. Also - having valet parking was dreamy. Thank you so very much! We will be back. Read less
Image of the Tripadvisor rating Severely understaffed

Oct 12, 2021 PickyTravelerDude

Great location. Fairly priced. Always a wait at the front desk. Uneven housekeeping. Never refilled coffee pods. Rooms are well-equipped with ample charging outlets, storage and a fridge. Friendly staff. Carolyn is a star!