Hyatt Union Square New York

Midtown, New York

The hotel

You’re guaranteed to get that glamourous feeling as soon as you step foot in the lobby of the Hyatt Union Square, with its boutique charm and classic features. Your plush room features Italian furniture, hardwood floors, and views of the busy city streets below. Some of the best bars and restaurants in Manhattan are right on your doorstep, but the hotel’s own The Bowery and Library of Distilled Spirits are equally as swanky. With farm-to-table food and an (almost) endless list of cocktails and spirits, you’ll feel deservedly spoilt rotten.

Amenities

  • Room Service
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Union Square, one of New York’s trendiest neighbourhoods, just steps from the world-famous Greenmarket.

Hotel information

178 studios and apartments. All of which are air-conditioned with satellite TV, telephone, WiFi access*, tea/coffee maker, mini-bar*, safety deposit box, bathrobes, hairdryer and iron and board. Double 2-Queen Rooms are 300 sq ft, and have views of 13th Street or 4th Avenue, with 2 queen-size bed, sleeping maximum 3 adults.

Double Standard Rooms are 300 sq ft, and have views of 13th Street or 4th Avenue, with 1 double bed or 1 king-size bed, sleeping maximum 2 adults.

Studios are slightly larger and have city views, with 1 queen-size bed, sleeping maximum 2 adults.

Bowery Road (farm-to-table cuisine, open for breakfast, lunch and dinner, plus brunch at weekends). Library of Distilled Spirits (library-themed cocktail bar). Fitness centre. Complimentary WiFi. Complimentary bike rental. Laundry/dry cleaning service*. Room service*.

* Denotes local charge

One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1266)
  • Very good (564)
  • Average (164)
  • Poor (59)
  • Terrible (48)
Image of the Tripadvisor rating Nice stay!

Sep 19, 2020 carlmelella Pittsburgh, Pennsylvania

This is a well kept Hyatt property in a good location. Due to the pandemic, they are unable to provide breakfast options and have limited side-walk seating in front of the lobby level restaurant, Bowery Road. I wanted to commend Keona and Tanya at the Front Desk who went out of their way to find another room option for me as the Terrace room I… Read more
This is a well kept Hyatt property in a good location. Due to the pandemic, they are unable to provide breakfast options and have limited side-walk seating in front of the lobby level restaurant, Bowery Road. I wanted to commend Keona and Tanya at the Front Desk who went out of their way to find another room option for me as the Terrace room I had booked was not as expected. They were terrific! Thank you both! Read less
Image of the Tripadvisor rating Customer Service at the Hyatt Union Service

Sep 19, 2020 FaithHopeLove4

We are not from the US and was traveling for medical during COVID-19 and we found are self staying at Hyatt Union Hotel and the front Office Supervisor - Tanya Richards made are stayed feel like we was at home. Because of the Ms Richards’s and the front desk staff we will be back and we tell all are friends about how they treated us. Customer… Read more
We are not from the US and was traveling for medical during COVID-19 and we found are self staying at Hyatt Union Hotel and the front Office Supervisor - Tanya Richards made are stayed feel like we was at home. Because of the Ms Richards’s and the front desk staff we will be back and we tell all are friends about how they treated us. Customer Service is hard to find but Tanya Richards has some excellent customer service she went over and above her responsibilities. I hope she will be at the Hyatt when we return, we will be looking for her friendly smile and personality. Thanks , Ms. Tanya Richards and front desk staff. Read less
Image of the Tripadvisor rating Below average stay in a nice part of town

Sep 8, 2020 franciscom9001 Jakarta, Indonesia

I am a frequent business traveler staying in 30-40 hotels across US/APAC/LATAM in the past 6 years, so my standards are quite high when it comes to hotel stays. That said my experience was below average and I would not recommend staying there. I staying in a terraced suite, which is on the second floor, so dont expect to be blown away by any views… Read more
I am a frequent business traveler staying in 30-40 hotels across US/APAC/LATAM in the past 6 years, so my standards are quite high when it comes to hotel stays. That said my experience was below average and I would not recommend staying there. I staying in a terraced suite, which is on the second floor, so dont expect to be blown away by any views of NYC. The room was nicely decorated and the terrace had some outdoor furniture. The hotel interior is nicely decorated and the hotel was doing its best to adhere to COVID requirements. I was surprised to find out that standard toiletries (toothbrush/paste, cotton ear swabs, etc) were provided in the room but rather had to be requested, possibly due to COVID restrictions. My room rate included breakfast for two, but was surprised to find out breakfast was not provided upon checking in, and instead of breakfast i could be provided a "to-go" box. I found it strange considering the next morning the hotel restaurant on the first floor was serving patrons outdoors. The following morning i was given a small disposable lunchbox with a half frozen banana, a cup of yogurt and a small orange juice as a breakfast. I found this kind of laughable but maybe a mistake was made and management accidentally gave me their toddler's kindergarten snack instead of an actual breakfast. All I know is i will not stay again to test if my theory is correct. I digress - at the end of the day the hotel product i purchased was below average. Read less
Image of the Tripadvisor rating Missed Opportunity To Be Great

Mar 27, 2020 paulpresley

Hotel was practically empty but they still put me in a substandard room in bad part of hotel. Room was not cleaned well and leftovers from prior guest remained in bathroom. Poor amenities (none). I was shocked. It was so bad I was more interested in getting out of there than complaining and interacting with staff.
Image of the Tripadvisor rating Great people and service during a tough time!

Mar 19, 2020 AVDyke Santa Rosa

We stay in a lot of Hyatt Hotels and this one was definitely up there as one of the best in the middle of a city! The location was very central, staff was amazing (thank you Anton, Brock, Rick and Victor) and the room was clean and nicely appointed. Added to this, we were staying there at the beginning of the COVID19 outbreak and their occupancy,… Read more
We stay in a lot of Hyatt Hotels and this one was definitely up there as one of the best in the middle of a city! The location was very central, staff was amazing (thank you Anton, Brock, Rick and Victor) and the room was clean and nicely appointed. Added to this, we were staying there at the beginning of the COVID19 outbreak and their occupancy, like everywhere elses, was low. They were still friendly, helpful and upbeat. My daughter and I were so impressed and felt safe to spend our time there even though it was a scary time to be in the middle of NYC. Even our dinner recommendation was amazing... YUMMMM... and thank you for that Anton! We will be back again another time... Read less