New York Marriott East Side

Midtown, New York

The hotel

Built in 1924, this Midtown hotel is something of a gem in New York, combining classic 'old Manhattan' style with stylish contemporary décor. It's also the place where Houdini performed a daring escape from a locked box in the pool! Not that you'll want to escape, as it's supremely comfortable with a fantastic range of amenities. Then again, Fifth Avenue is just a stroll away.

Amenities

  • Room Service
  • Close to City Centre
  • Restaurant

Where is it

Madison Avenue, Fifth Avenue, the Rockefeller Center, Grand Central terminal and Broadway are all within walking distance.

Hotel information

646 rooms. All with air-conditioning, cable TV, WiFi access*, alarm/clock radio, telephone, tea/coffee making facilities, safe, bathrobes, iron and board and hairdryer. Classic Rooms are 215–275 sq ft and have either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are more spacious at 330–375 sq ft and have 1 king-size bed, sleeping maximum 3 adults (3rd adult on a rollaway bed*).

525LEX Restaurant & Lounge (open for dinner). illy Café (open for breakfast). Fitness centre. Federico Salon*. Fleischman Salon*. Concierge. Local restaurant dinner delivery service*. Valet/dry cleaning service*.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Please note: rollaway beds are available at an additional charge, payable locally.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (675)
  • Very good (1068)
  • Average (538)
  • Poor (204)
  • Terrible (119)
Image of the Tripadvisor rating Not what I expect from a Marriott!

Mar 7, 2020 chachacha201802863

Visited NYC for one night. The location is the only real asset. Rooms are very small, the thermostat could not be controlled. This property was somewhat rundown (although not horrific) and average service. It would be a fine budget hotel at under $100 a night, but not a Marriott, in the largest US city at $300+ a night.
Image of the Tripadvisor rating Old and tired rooms but worst of all dirty

Mar 6, 2020 Brandle S Mansfield, Texas

I checked in at 2am and got to room. I noticed a partially unmade bed where fitted sheet barely covered any part of the mattress. Then worst was the dirty sheet. I’m exhausted and going to sleep on a towel but will not stay here again.
Image of the Tripadvisor rating Deceptive All Around

Mar 5, 2020 Frustrated1974 Saint Louis Park, Minnesota

I’m sorry - but any hotel that doesn’t have room service shouldn’t qualify to call itself anything above a Courtyard. The description on Marriott’s site is deceptive, I believe intentionally, to hide that fact. If you would like a soda - and can cram yourself into a crowded closet they call a gift shop, have fun opening the cooler without… Read more
I’m sorry - but any hotel that doesn’t have room service shouldn’t qualify to call itself anything above a Courtyard. The description on Marriott’s site is deceptive, I believe intentionally, to hide that fact. If you would like a soda - and can cram yourself into a crowded closet they call a gift shop, have fun opening the cooler without knocking other “trinkets” they have for sale on the floor. Unlike most Marriotts, they don’t have many Pepsi products - no Mountain Dew. The M club is a bunch of rude employees walking around not being helpful. If you want a soda you’re out of luck - they don’t stock them. I won’t be back. I also wonder if Marriott knows how unappealing this property really is - because it shouldn’t carry the Franchise name. Read less
Image of the Tripadvisor rating Hospitality and courtesy badly in need

Mar 3, 2020 Archanasarrgur Bengaluru, India

We are titanium Elite members of Marriott and I would like to start my review with that sentence just to iteirate the such is the big number of nights we book with mariott and hence we now qualify as titanium Elite members. So that should explain our loyalty towards Marriott world wide. Now, let's come over to the breakfast at lounge. The… Read more
We are titanium Elite members of Marriott and I would like to start my review with that sentence just to iteirate the such is the big number of nights we book with mariott and hence we now qualify as titanium Elite members. So that should explain our loyalty towards Marriott world wide. Now, let's come over to the breakfast at lounge. The breakfast is complimentarynly for elite members. This particular day, at the lounge where breakfast was served which was told upto 11am and I walk in at 10am to find the breads all empty. I go upto "Mr.Jesus" the incharge that day at the lounge and ask for bread and I get a very impolite rude reply. Mr.Jesus thinks he's smart but amateur at his smirk that he is, he came across as rude, sarcastic, shrewd which certainly is not appreciated way to conduct yourself with any guests and specifically with elite members Mr.Jesus. Looks like your crew and management need to send you to India to get you some skills on hospitality, you need to get your hand badly at that. Wish you good luck on that... However with reputation of the hotel entrusted on employee like you, guess your management needs the good luck more than you do! Read less
Image of the Tripadvisor rating Not up to Marriott standards

Mar 2, 2020 Golftraveler123 Honolulu, Hawaii

The service was very disappointing. Starting at check in the front desk couldn’t seem to locate the reservation. Rooms seemed partially prepared. Soap was missing in one of adjoining rooms. We had to call for toiletries on the second day. Training seems to be lacking. Maybe the hotel is always busy so it doesn’t matter how customers are… Read more
The service was very disappointing. Starting at check in the front desk couldn’t seem to locate the reservation. Rooms seemed partially prepared. Soap was missing in one of adjoining rooms. We had to call for toiletries on the second day. Training seems to be lacking. Maybe the hotel is always busy so it doesn’t matter how customers are served. Read less