New York Marriott East Side

New York, USA

The hotel

Built in 1924, this Midtown hotel is something of a gem in New York, combining classic 'old Manhattan' style with stylish contemporary décor. It's also the place where Houdini performed a daring escape from a locked box in the pool! Not that you'll want to escape, as it's supremely comfortable with a fantastic range of amenities. Then again, Fifth Avenue is just a stroll away.

Amenities

  • Room Service
  • Close to City Centre
  • Restaurant

Where is it

Madison Avenue, Fifth Avenue, the Rockefeller Center, Grand Central terminal and Broadway are all within walking distance.

Hotel information

646 rooms. All with air-conditioning, cable TV, WiFi access*, alarm/clock radio, telephone, tea/coffee making facilities, safe, bathrobes, iron and board and hairdryer. Classic Rooms are 215–275 sq ft and have either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are more spacious at 330–375 sq ft and have 1 king-size bed, sleeping maximum 3 adults (3rd adult on a rollaway bed*).

525LEX Restaurant & Lounge (open for dinner). illy Café (open for breakfast). Fitness centre. Federico Salon*. Fleischman Salon*. Concierge. Local restaurant dinner delivery service*. Valet/dry cleaning service*.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Please note: rollaway beds are available at an additional charge, payable locally.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (662)
  • Very good (1038)
  • Average (512)
  • Poor (189)
  • Terrible (99)
Image of the Tripadvisor rating Great stay

May 22, 2019 zmercedes

The experience here was great. I really enjoyed it. The hotel has very good location and is very old New York with the right hints of modern. We checked in with Paulina Brito, a very nice Dominican lady. The service was excellent throughout the hotel and the room was clean, and comfy. Loved it.
Image of the Tripadvisor rating Disappointing Room

May 20, 2019 hfrakes Austin, Texas

I am a platinum elite member for Marriott. Obviously if I did not like Marriotts I would not reach this level. I don’t complain much about hotels but this one has to be my worst experience of all. The room was not dusted, the room was very small (feels like a broom closet) furniture missing and in bad shape, wall paper coming off the wall,… Read more
I am a platinum elite member for Marriott. Obviously if I did not like Marriotts I would not reach this level. I don’t complain much about hotels but this one has to be my worst experience of all. The room was not dusted, the room was very small (feels like a broom closet) furniture missing and in bad shape, wall paper coming off the wall, sheets torn. See the torn sheets and dust bunny. I have better videos but don’t know how to post them. I feel that I get a much better room at the Fairfield in Cambridge, Ohio. Another interesting point is that this hotel has no room service. Not a big thing but I checked in late and it would be nice if I could order something for the room. This is not the standard I expect from a Marriott. Read less
Image of the Tripadvisor rating Old and pretty average

May 7, 2019 j889814672 Jakarta, Indonesia

The location of this hotel is excellent but it is desperately in need of a refresh of people and rooms. Check in was unfriendly and I didn’t get an upgrade despite titanium status. It just seemed too hard for them to organize. Room was ok and internet worked ok. No water bottles in room is totally unacceptable. Bathroom was small but ok. … Read more
The location of this hotel is excellent but it is desperately in need of a refresh of people and rooms. Check in was unfriendly and I didn’t get an upgrade despite titanium status. It just seemed too hard for them to organize. Room was ok and internet worked ok. No water bottles in room is totally unacceptable. Bathroom was small but ok. Bed was old and lumpy. Common areas were horribly overheated. Elevators are very slow. Gym is 24 hours but small with limited equipment. 4 treadmills, 3 elliptical and 2 bikes if I recall correctly. Services needed follow up. Staff in the lobby bar were good and friendly. Hotel lies about the rates. They add $25 to the rate that they don’t tell you about when booking. This is not something I expect from Marriott and I complained about it. You can’t just add $25 charge for nothing! For this reason I’ll not use the hotel again unless they become honest about their rates. Their answer? “All marriotts do it!” That’s not true, I’ve been in 4 in the last 2 weeks and that’s the only one that lied about the rate. I would probably give 3 stars except for the rate issue. Avoid. Read less
Image of the Tripadvisor rating Good location but everything needs a refresh

May 5, 2019 stephendH5799QP Manchester, United Kingdom

This applies to staff as well as service seemed alien to some, especially in the bar. Most pleasant we’re the cleaning staff who I suspect are the lowest paid. Good size room and a large bathroom which could have had a much bigger bath. Meeting room good size but really expensive especially for all additional items. Tough for the staff organising… Read more
This applies to staff as well as service seemed alien to some, especially in the bar. Most pleasant we’re the cleaning staff who I suspect are the lowest paid. Good size room and a large bathroom which could have had a much bigger bath. Meeting room good size but really expensive especially for all additional items. Tough for the staff organising meeting as budget not limitless. Marriott- invest in fabric and training. Stop being greedy and provide better value Read less
Image of the Tripadvisor rating Needs an update and better attention to small things

May 4, 2019 CharlieMickKeith Edmond, Oklahoma

The hotel location is good. Rooms need updating and the common areas of our floor are really looking old. Ice machine was out on our floor. Sign said go to the next floor. Next floor was out of ice all three days. Other floors have been updated, but not all. Very strange. Small room, but not unusual for the area.