The New York EDITION

We just stayed at the Edition, and it's OK. It's chic in its austerity, with a black/white/beige color scheme, with generously proportioned spaces. We arrived at 5pm (4pm is check-in), and we waited 20 minutes for our room to be ready. I've given up on the idea that I will ever be upgraded at a Marriott hotel in NYC as a Platinum Elite member so I wasn't disappointed when it didn't happen. We got to the room and the otherwise polite receptionist had not coded our keys correctly, so we couldn't get in initially. Housekeeping let us in. Pros: -Location is great. We used to live in NYC and like that area of town, and subways are convenient to get. -Our room was comfortable enough for a night, not small, and the bed was comfortable. -A/C was good. -Despite facing Madison Square and 23rd street, we heard barely any noise. -The staff is polite. Not warm, but polite. Cons: -The destination fee is rude for a room of that cost. Our receptionist invited us to have a drink in the bar after we waited 20 minutes for our room in the lobby with our bags. I thought it was a comp for our having to wait, but he handed us a card explaining that we had already paid for the drinks with our destination fee - so, it's a bit of a false invite. Not his fault, it's just a rude policy that will prevent my returning. Presenting an invite for additional hospitality you have no choice but to pay for isn't really hospitality. -Tea or coffee in the room would have been nice. There was a article in the NYT recently quoting a sommelier as saying that working in a restaurant used to be mostly about hospitality, but now it's mostly about sales. I left the Edition feeling that her sentiment must be relevant in hotels, too. Read less

I'm a native New Yorker who moved out of state a few years ago. I spent the night here to enjoy the city on my way to visit family in Queens. PROS: - very friendly staff. Everyone was super helpful and pleasant - nice lobby bar to relax in - location is perfect - so close, or a short train ride away, from everything tourists would want to see, or returning New Yorkers would want to check-ou. - clean rooms with minimalist furniture. however, i loved to large desk in the room - very helpful to dump your stuff on top of, or work remotely. CONS: - no bathtub - not a big deal, unless you hope to take a soak - mandatory $35 "destination fee" - you HAVE to use it at the bar or spa the night you stay, otherwise you lose it. I would have liked to be able to use it for room service, but that's not allowed. Read less

This is NOT a 5* hotel by any standard- let alone NYC - I expected so much more than Surly door staff - too keen chatting to each other to even greet us or open the door , dirty furniture in the reception area, peeling paint in corridors , no Flowers / fruit/ cookies - nothing at all to welcome you to your room. The noisiest bath draining you could possibly imagine - deafening to be in same room - we have an audio recording you wouldn’t believe. The staff seem nonchalant and go through the motions of arrive without seeming to mean anything sincere . Prices for food in the lobby are really unnecessarily high - as are the prices for the mini bar in the room. Rooms are small , it all needs a clean and tidy up - as do the staff - I wouldn’t stay here again , there are so many better hotels ( we have checked out 2 days earlier and found a real 5* - review of that to follow ) Read less