The New Yorker, A Wyndham Hotel

New York, USA

The hotel

Part of the very fabric of Midtown Manhattan, this Art Deco attraction is proudly capped with the red ‘New Yorker’ sign that’s made it a landmark in the city skyline. Inside its iconic 1929 shell, this Jazz Age hotel’s held on to its heritage with Art Deco inspired rooms, while moving with the times with complimentary WiFi. Its top location, just a block from Penn Station and Madison Square Garden, means you’re well placed for attractions like Macy’s, Times Square and the Empire State Building. And it doesn’t matter what time you finish exploring, its 24-hour Tick Tock Diner will give you a taste of New York with American comfort food classics like burgers and all-day breakfasts. If you fancy something a little more upmarket, the New Yorker’s Trattoria Bianca comes with an oyster bar.

Amenities

  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Midtown West, along 8th Avenue, across the street from Penn Station, Madison Square Garden, and Manhattan Centre, and is just moments from Macy’s. It’s location also puts you right near sights like Times Square, the Empire State Building, Hudson Yards, and Jacob Javits Convention Centre. Transfer time from John F. Kennedy International Airport: 40 minutes.

Hotel information

1050 rooms. All with Art Deco inspired décor, 32” flatscreen TV with free HBO, complimentary WiFi, hairdryer and iron and board. Refrigerators* and coffee makers are available on request. Standard Queen Rooms are 100-125 sq ft and are on floor 19 or above, with 1 queen-size bed, sleeping maximum 2 adults.

Standard Double Double Rooms are 275-300 sq ft and are on floor 19 or above, with 2 double beds, sleeping maximum 4 adults.

Tick Tock Diner (24-hour diner with American comfort food; open for breakfast, lunch, and dinner, with takeaway and delivery options). Trattoria Bianca (Italian menu with oyster bar; open for lunch and dinner). Butcher & Banker (steakhouse; open for dinner). 24-hour room service* (from Tick Tock Diner). Fitness centre. Complimentary WiFi. Private car service* and airport shuttle* available (through 8th Avenue Guest Service). Valet parking approx $60-70 plus tax per day and self-parking approx $40-50 plus tax per day available at ICON parking at 1 Penn Plaza (payable locally; subject to change).

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4636)
  • Very good (5677)
  • Average (2344)
  • Poor (777)
  • Terrible (498)
Image of the Tripadvisor rating Very disappointing

Apr 24, 2019 Clare F

This hotel is absolutely dreadful! I was so disappointed. On a positive note the reception is beautiful and the location is good. The furniture in the room is ok, but the decor is tired and worn, layers and layers of paint, broken plugs, thread bare carpets, dirty grouting in the bathroom and no tea and coffee making facilities. We had to change… Read more
This hotel is absolutely dreadful! I was so disappointed. On a positive note the reception is beautiful and the location is good. The furniture in the room is ok, but the decor is tired and worn, layers and layers of paint, broken plugs, thread bare carpets, dirty grouting in the bathroom and no tea and coffee making facilities. We had to change rooms three times in total, the first was all of the above, but small and oppressive with the window looking on to a brick wall. The second and third slightly bigger, however the third room didn't improve cosmetically, but the view was amazing - The Empire State building, this was the only positive. The iron blow up and the toilet overflowed, insufficient towels etc, I could go on and on. I found the staff with the exception of Kada, rude and unhelpful. They didn't seem to communicate internally and therefore appeared uniformed! On our finally evening we rec'd three calls from reception to see if we were happy with our stay! Each and every time I went to reception, someone was complaining about hotel. I would really avoid the hotel, the pictures on the website are amazing but the hotel does not live up to expectations. Read less
Image of the Tripadvisor rating Disappointed.

Apr 23, 2019 BecksLH Birmingham, United Kingdom

After a not so comfortable flight and a stressful experience at JFK, we were looking forward to getting to the hotel that promised top notch service, beautiful rooms and fabulous views. Well.... We were checked in by Lynn who I don’t think could have cared less about us if she tried. There were 4 of us in total; two couples and my friend had… Read more
After a not so comfortable flight and a stressful experience at JFK, we were looking forward to getting to the hotel that promised top notch service, beautiful rooms and fabulous views. Well.... We were checked in by Lynn who I don’t think could have cared less about us if she tried. There were 4 of us in total; two couples and my friend had crutches. There was no “hello. Welcome. How are you? How was your journey?” or anything of the sort. She was incredibly rude right from the off when answering the simplest of queries and it seemed like everything was a real chore for her. There was another guest next to us who was making a complaint to a different receptionist and I saw her and Lynn exchange signs of exasperation and rolling their eyes between each other. I have never experienced this level of rudeness from someone working in the customer service industry. I was actually lost for words, which dosent happen often. The lobby was beautiful and the doormen were lovely. Our room was.... ok. Very small but fit for purpose I suppose. However our view was that of other guests rooms and some brick wall. The cleaning staff were very friendly and our room was spotless when they worked their magic. This is the second time me and my partner had been to New York and we loved every second - that we were out of the hotel. Don’t get me wrong, it’s in an excellent location however, I feel it makes promises it does not live up to. The hotel are aware of our greivances. Read less
Image of the Tripadvisor rating Staff was extremely professional

Apr 23, 2019 jerseyguy307 Neptune, New Jersey

We stayed for a long weekend. We were upgraded to a suite with a Empire State building view. The rooms were very clean and the service was great. We had dinner at Butcher and Bankers steakhouse downstairs from the hotel. We ate in the vault of the old Manufacturers Hanover. Our waiter Juan Miguel was a pleasure. We will definitely be back!
Image of the Tripadvisor rating Mr McKay

Apr 23, 2019 ScottMcKay1977

Upon arrival at the hotel the reception theythought we had arrived a day late and said we were a no show!! Thankfully we had our original booking paperwork to provide evidence that we had arrived on time - the member of staff didn’t like it that we had proved him wrong and his entire attitude changed towards us. He then left us standing at the… Read more
Upon arrival at the hotel the reception theythought we had arrived a day late and said we were a no show!! Thankfully we had our original booking paperwork to provide evidence that we had arrived on time - the member of staff didn’t like it that we had proved him wrong and his entire attitude changed towards us. He then left us standing at the reception whilst he seemingly worked wonders to find us a room. This is when it got interesting, the so called room, more like a cupboard with 2 double beds for myself, wife and 2 kids. The room window was a small single window facing a brick wall, so much for beautiful views eh!!! I called reception to complain and the rudeness of the member of staff baffled me, basically we were told he could not get us any other room and to call back in the morning to the duty manager to see if they could change us, but he assured me that it would be impossible as the hotel was full, he also said that if we were to be changed we would need to repack our things and sit at reception all day waiting on them. Some customer service eh!! Needless to say we ignored his offer and stuck with what we had - basically lived out of our cases for 5 days as we had no cupboard space. On leaving the hotel yesterday we had booked a car to take us to the airport for 3pm and decided when we checked out at 12 just to leave ASAP - upon asked to bring our car forward seemed to be a major issue for the concierge who stood and said they could MAYBE bring the car sooner, I asked is that maybe or definitely- he staired directly at me and said, maybe come back in 30 mins and I will confirm, not very pleasant at all!!! Then his boss came over and questioned us why we wanted to go early to which we said, well thats our choice - bearing in mind I had paid $75 up front for the car service, the boss then shook his head and said - up to you!! I mean what is the big deal!!! The driver then proceeded to ignore us the entire journey to JFK. Our summary would be AVOID this hotel and it’s staff. We loved our trip other than this horror place!! Scott McKay room 2629. Read less
Image of the Tripadvisor rating Weekend Stay in New York

Apr 23, 2019 Geoff M Liverpool, United Kingdom

The hotel was good and the room was adequate for the purpose, although the shower was either too hot or too cold. The staff were friendly and helpful and we had room service every day. The room was small, but adequate although, overall, the hotel could do with some renovation. What really surprised us was that, after check out, on our final day,… Read more
The hotel was good and the room was adequate for the purpose, although the shower was either too hot or too cold. The staff were friendly and helpful and we had room service every day. The room was small, but adequate although, overall, the hotel could do with some renovation. What really surprised us was that, after check out, on our final day, prior to going to the airport, we had five hours from check out until departure to Newark. We were charged $5 per bag to leave at the hotel. As the alternative was to carry the bags around the city, we opted to pay the $20 but, I must admit, this left a sour taste. Read less