W Union Square

New York, USA

The hotel

Housed in the former Guardian Life Building, built circa 1911, and famous for its dramatic granite and limestone Beaux-Arts design, W Union Square offers a supremely chic base in the heart of NYC. Facilities include the Signature restaurant Irvington, offering fresh seasonal cuisine and the Living Room for fun cocktails and light bites.

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Close to City Centre
  • Restaurant

Where is it

In Union Square where New York City's Uptown and Downtown neighbourhoods meet. Within walking distance of Central Park, the Empire State Building and great shopping on Fifth and Madison Avenues. Transfer time from JFK International Airport: 55 minutes.

Hotel information

244 rooms and 26 suites. All with air-conditioning, cable TV, WiFi access*, tea/coffee making facilities, iPod® docking station, mini-bar*, safe, hairdryer and Bliss Spa* lemon + sage bath products. Wonderful Rooms are 275 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Spectacular Rooms are larger with an extensive window offering enhanced views of Manhattan or the park, with 1 king-size bed, sleeping maximum 2 adults.

Fabulous Corner Rooms are 335 sq ft and are in corner locations with an additional window offering city views, with 1 king-size bed, sleeping maximum 2 adults.

Studio Suites are larger at 440 sq ft and are on higher floors, with better views of Manhattan, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fantastic Suites are 475 sq ft and have separate living area, with 1 king-size bed, sleeping maximum 2 adults.

Cool Suites are 480 sq ft and have separate living area, and views of the city, with 1 king-size bed, sleeping maximum 2 adults.

Irvington (Mediterranean inspired fare, open for breakfast, lunch and dinner). Taco Electrico (Mexican sharing plates, open for dinner). The Living Room (cocktails and light bites). FIT fitness centre. Concierge. 24-hour room service*. Dry cleaning service*. WiFi*. Valet parking $75 for standard vehicles and $80 for oversized vehicles, plus tax per day (payable locally, subject to change).

*Denotes local charge.

One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (791)
  • Very good (504)
  • Average (225)
  • Poor (89)
  • Terrible (57)
Image of the Tripadvisor rating Avoid if you have back issues

Mar 7, 2020 icek127 New York City, New York

The hotel is in pretty good shape overall, but it could use renovation. We were told that it is slated for a make-over. The staff were friendly and the hotel's location is great, with easy access to public transportation. My major problem was the mattress, which seemed to be well used. It was exceedingly soft and provided no support. I… Read more
The hotel is in pretty good shape overall, but it could use renovation. We were told that it is slated for a make-over. The staff were friendly and the hotel's location is great, with easy access to public transportation. My major problem was the mattress, which seemed to be well used. It was exceedingly soft and provided no support. I developed severe lower back pain after two nights. Avoid staying at this hotel if you have any issues with your back. Read less
Image of the Tripadvisor rating Location location location

Feb 26, 2020 mrose20 Kentfield, California

Perfectly located right on union square. The hotel delivers exactly what you expect from a W. Good service, clean room, nice assortment of toiletries. Easy check in and and great restaurant on the ground floor.
Image of the Tripadvisor rating Overnight Stay

Feb 24, 2020 William J Sound Beach, New York

We went into the city for a late Valentine's Day celebration mid-week. Room was fantastic but room service was too pricey. We had vouchers thankfully. Omelet looked like it was made from only one egg - smallest I have ever seen. We were allowed a late checkout and everyone was cordial.
Image of the Tripadvisor rating Mixed feelings

Feb 19, 2020 dorisgrimby Harpenden, United Kingdom

We stayed at the W for 4 nights and it has a great location in Union Square - perfect if you like to be somewhere a little quieter, away from the real tourist hotspots yet close enough to everything. The hotel itself is dated from the reception area to the rooms, although it’s clean comfortable and user friendly. We were upset and surprised they… Read more
We stayed at the W for 4 nights and it has a great location in Union Square - perfect if you like to be somewhere a little quieter, away from the real tourist hotspots yet close enough to everything. The hotel itself is dated from the reception area to the rooms, although it’s clean comfortable and user friendly. We were upset and surprised they cancelled access to our sons’ room after 2 nights as there was no credit card on the room- we had presumed both rooms were on our room credit card and this had worked fine for the first 2 nights. This caused confusion and delay in getting to bed fairly late one evening and was unnecessary and draconian. This was probably because our agent, Virgin holidays didn’t get our booking right, but that’s another story. I’m also still unsure why there is a daily credit card charge of 25 dollars for incidentals from the mini bar and room service, but we don’t really use either. The Irvington restaurant and bar are good, trendy and efficient and I’d recommend both. I just wish the rooms in the hotel had the same look and feel as they really are in need of a complete upgrade and make over. There is no Nespresso/ coffee machine in the room, but there is coffee offered at reception instead. Not ideal if you want an early morning cuppa in your PJ’s! We had to move room after the first night as we only had one of the two suites we’d booked and we were left to move all our luggage despite the hotel saying they would do this. The door staff are also a bit hit and miss - sometimes the heavy entrance door is held open for you and sometimes they leave you to struggle through - neither are big issues but it does leave the impression that this isn’t really a 5 star hotel. Would we come back? If the rates were much lower possibly and maybe if we booked direct, as the location is good and the beds comfy, however we paid top dollar for a five star hotel and holiday experience as recommended by Virgin holidays. They do need to revisit some of their recommendations and overall customer service. I suspect there are better options if you do your research. We would never use Virgin holidays again for a number of reasons, but that’s not the hotels fault. All in all it’s not a bad hotel at all - just not typical of the W brand and what you expect from it, so just be aware of that before you stay. Read less
Image of the Tripadvisor rating Terrible service - would never return

Feb 13, 2020 cdptraveler San Francisco, California

Flight arrived late at night and I needed room service. The phone was not working in the room, so I called via my cell phone. Front desk said they would call back and never did. Went down to the front desk in desperation and they refused to help. No apology, just “our order guy is out so too bad for you.” This was the night managers response… Read more
Flight arrived late at night and I needed room service. The phone was not working in the room, so I called via my cell phone. Front desk said they would call back and never did. Went down to the front desk in desperation and they refused to help. No apology, just “our order guy is out so too bad for you.” This was the night managers response as well as the morning manager and the check out clerk. It felt like they were all going out of their way to be rude and offer no apology. No concierge level at this Marriott affiliate either. The room was surprisingly nice compared to the dingy hallway and lobby, and they eventually fixed the phone. Frankly, there are MANY hotels in NYC at this price point, so be sure to chose another one. Read less